In today’s fast-paced, data-driven business landscape, communication is everything. Whether it’s sealing a deal, providing customer support, or following up on a lead, real-time voice interaction can often make or break success. While Salesforce remains the undisputed champion of CRMs, many users still find themselves switching between tabs and tools to make a simple phone call.
This gap in functionality has led businesses to one important realization: Salesforce alone isn’t enough. The real power comes when you combine Salesforce’s robust customer data with a seamless VoIP integration.
In this blog, we’ll uncover how Salesforce enables VoIP calling through third-party apps, which platforms integrate best, and why solutions like FreJun are redefining how modern teams handle customer communication. If you’re ready to maximize the potential of Salesforce and transform how your business connects with customers, keep reading.
Does Salesforce Support VoIP Calling?
Salesforce doesn’t offer built-in VoIP calling, but it fully supports VoIP integrations via its AppExchange. Businesses can choose from a wide range of VoIP providers that plug directly into Salesforce, allowing users to:
- Initiate calls directly from contact records using click-to-call features
- Automatically log call outcomes, durations, notes, and recordings
- Enable real-time AI features such as call transcription and sentiment detection
- Track rep performance and customer satisfaction within the CRM
These integrations make Salesforce more than a CRM — they turn it into a full-fledged communication hub. Tools like FreJun enhance this ecosystem with powerful automation and analytics, giving your sales and support teams everything they need in one interface.
Why Businesses Need VoIP Integration with Salesforce
The modern sales process is about timing, relevance, and follow-through. Integrating a VoIP system with Salesforce eliminates manual processes, reduces delays, and creates a tighter feedback loop between calls and CRM workflows.
Here’s why it matters:
- Real-Time Personalization: Reps can instantly view a customer’s history before making a call.
- Improved Data Accuracy: Call logs, notes, and transcripts are auto-synced into Salesforce.
- Better Lead Response Times: With click-to-call and call automation, follow-ups happen faster.
- Comprehensive Reporting: Monitor KPIs like call success rates, missed calls, and resolution times.
- Enhanced Customer Experience: Contextual communication leads to more empathetic service.
In short, VoIP integration empowers your team to spend less time on admin and more time closing deals and solving problems.
Top 5 VoIP Integrations for Salesforce in 2025
Not all VoIP tools are created equal. Here are the best Salesforce-compatible platforms in 2025:
1. FreJun – The AI-Powered VoIP Leader
FreJun goes beyond voice — it delivers intelligent communication automation inside Salesforce. Designed for high-performing sales and support teams, FreJun brings automation, analytics, and AI into your CRM. FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all within your Salesforce workspace.
Key Features:
- Click-to-call from any Salesforce lead or opportunity
- AI-powered transcription and customer sentiment tagging
How FreJun’s AI Enhances Business Communication
- Automated call logging and note-taking
Discover How FreJun’s Call Recording Works
- Integration with WhatsApp, SMS, and email workflows
- Detailed rep performance dashboards
- Smart follow-up triggers based on call outcomes
Why Choose FreJun: It offers unmatched AI features, workflow automation, and CRM syncing at a fraction of the cost of competitors.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral – Reliable and Enterprise-Ready
RingCentral is known for its unified communication suite and strong integration with Salesforce. It’s great for enterprises needing scalable infrastructure. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Embedded calling from Salesforce interface
- Smart call routing and IVR setup
- Voicemail transcription and call summaries
- Integrated video conferencing
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. 8×8 – Global Reach with AI Insights
8×8 supports global teams with a communication suite that connects voice, video, and messaging with Salesforce data. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.
Key Features:
- Omnichannel communication
- Real-time voice transcription
- Click-to-dial with auto-logging
- Smart call analytics and reports
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
4. Aircall – Lightweight, Fast, and Effective
Aircall is built for small to mid-size teams and offers simple, fast integration with Salesforce. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.
Key Features:
- Call pop-ups with contact information
- Automatic call logging and CRM tagging
- Real-time coaching and whisper features
- Power dialer for outbound campaigns
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
5. Dialpad – AI at the Core
Dialpad brings voice intelligence to your sales team with real-time coaching, live transcription, and sentiment analysis. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- Call summaries and action item tracking
- Integration with Salesforce activities
- Visual voicemail and tagging
- Mobile-friendly design for remote teams
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
Comparison Table For VOIP Tools
Key Takeaways
- Salesforce supports VoIP — but only with integrated third-party tools.
- FreJun offers the most complete package: AI insights, CRM automation, and multichannel reach.
- Other platforms are great too, but few match FreJun’s depth at its price.
- VoIP integration isn’t just about making calls — it’s about making smart, data-driven, and context-rich calls.
Pro Tip
If you’re struggling with adoption post-integration, create a quick training playbook for your team. Include screenshots of how to make calls, where to see call notes, and how to tag interactions. Empowering your team to use the new VoIP inside Salesforce will multiply your ROI.
Final Thoughts
Salesforce is a powerhouse CRM, but without real-time voice communication, it can feel incomplete. The rise of remote work, virtual sales, and real-time support has made VoIP integration a strategic must-have.
Choosing the right VoIP provider can redefine how your team communicates, closes deals, and supports customers. Among all the options, FreJun stands tall — delivering a smarter, faster, and more intelligent way to interact directly from Salesforce.
From AI insights to call transcriptions and omnichannel sync, FreJun turns your CRM into a communication engine. If your team spends hours logging calls, switching tabs, or missing follow-ups — it’s time for an upgrade.
Integrate once. Scale forever. Let FreJun handle your communication while you focus on growth.
Further Reading: 13 Best Globfone Alternatives for Business Calls
FAQs
Not without an integration. Tools like FreJun bring VoIP inside your CRM.
FreJun leads in AI transcription, sentiment scoring, and follow-up automation.
Yes, all VoIP tools listed here support both Lightning and Classic environments.
No – most tools, including FreJun, offer no-code AppExchange integrations.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.