How to Make International Calls in iSmartRecruit from India?

iSmartRecruit is quickly becoming a go-to Applicant Tracking System (ATS) for Indian recruitment agencies and HR consulting firms. Its easy-to-use interface, custom workflow support, and multilingual capabilities make it an ideal choice for teams managing cross-border hiring. However, for Indian recruiters dealing with clients and candidates in regions like the UAE, UK, US, or Singapore, one critical functionality is often missing — international calling integrated with iSmartRecruit.

Without a proper voice calling integration, recruiters end up juggling multiple tools, manually logging conversations, or worse, using personal phones to manage professional calls. This not only slows down the process but creates data silos and limits productivity.

In this blog, we’ll walk you through how to make international calls in iSmartRecruit from India by integrating the right VoIP tools, how to enable click-to-call functionality, track conversations, and present a local presence using virtual numbers — all from within your recruiting system.

Why VoIP Integration Is Critical for Modern Recruiters

If you’re still using a desk phone or dialling numbers manually, you’re not just wasting time — you’re creating friction in the hiring process. Modern recruitment requires automated, context-aware communication that flows directly into your ATS.

Here’s why VoIP is non-negotiable for forward-thinking recruitment teams using iSmartRecruit:

1. Reduce Time-to-Call with One-Click Outreach

The difference between a 10-minute follow-up and a 24-hour delay can determine whether you close a hire — or lose them to a competitor. With click-to-call, recruiters can call a candidate instantly from the ATS, without switching tabs or apps.

2. Automate Data Capture & Call Logging

Manual entry is error-prone and time-consuming. VoIP integration allows automatic logging of every call, along with key details like:

• Duration
  
• Outcome
  
• Tags (e.g., “Interested”, “Follow-up Required”)
  
• Audio recording or transcript

This improves visibility for recruiters and management alike.

3. Centralized Reporting & Recruiter KPIs

Integrated VoIP makes it easy to monitor recruiter performance:

• Who made the most calls?
  
• Which calls led to placements?
  
• What’s the average call-to-interview ratio?

With tools like FreJun, you can turn this data into recruiter leaderboards and dashboards.

4. AI Insights for Smarter Decision-Making

AI-powered VoIP tools like FreJun offer sentiment analysis, keyword detection, and AI-generated call summaries, helping teams prioritize leads and qualify candidates faster than ever.

5. Reach Candidates Globally

With features like SIP trunking, local presence numbers, WhatsApp/SMS support, and cloud-based routing, VoIP integrations give global staffing firms an edge in international hiring.

For Indian recruitment firms serving global clients, having international calling fully integrated with iSmartRecruit is the fastest way to boost efficiency and performance.

Limitations of Native iSmartRecruit Calling Features

iSmartRecruit supports basic calling features through integrations, but it doesn’t offer international dialing capabilities by itself. Here are some challenges that Indian teams often face when trying to manage overseas communication:

1. No Inbuilt Support for International Virtual Numbers

You cannot call clients in the UAE or candidates in the UK using local numbers unless you integrate a VoIP provider that offers these services.

2. Manual Call Logging

Without integration, recruiters have to enter call details manually after every conversation, which can be time-consuming and error-prone.

3. No Call Recordings or AI Insights

There’s no native support for recording calls or analyzing them using AI unless you use a VoIP system that supports this and connects to iSmartRecruit workflows.

4. Disconnected Workflows

If recruiters are switching between WhatsApp, personal phones, and Excel to track calls, your agency risks losing key data and slowing down placements.

The good news? These limitations are easy to overcome with the right VoIP setup.

Step-by-Step Guide: How to Enable International Calling in iSmartRecruit

Here’s how to bring international calling directly into your recruitment workflows using a VoIP + Chrome Extension combination.

Step 1: Choose a VoIP Tool That Supports Virtual Numbers

Select a tool that:

• Offers UAE, UK, US, or Singapore virtual numbers
  
• Has a Chrome Extension or can overlay with iSmartRecruit
  
• Supports call recordings, tagging, and AI summaries
  
• Allows outbound and inbound calling
  

Popular options include FreJun.

Step 2: Buy Virtual Numbers for Your Key Regions

Based on your client locations or candidate pools, purchase regional numbers. Assign these to individual recruiters or client accounts to maintain brand identity.

Step 3: Install the Chrome Extension

Your VoIP provider’s extension will detect phone numbers inside iSmartRecruit and add a clickable icon next to each. This enables recruiters to call with one click.

Step 4: Configure Call Logging, Recording, and AI Features

In your VoIP dashboard:

• Set default outbound number
  
• Turn on call logging, recording, and AI summary
  
• Define outcomes like “Interested”, “Not Looking”, “Call Back Later”, etc.
  

Step 5: Train Your Team

Ensure your recruiters know how to:

• Use click-to-call buttons in iSmartRecruit
  
• Choose the right regional number for outbound calls
  
• Record call summaries or listen to call recordings
  
• Review AI insights and update candidate/client records accordingly
  

With this setup, your recruitment team can now operate with full efficiency across time zones and regions — while keeping all activity inside the ATS.

Top VoIP Tools for iSmartRecruit Users in India

Here are the most effective VoIP tools Indian recruitment firms are using to integrate international calling into iSmartRecruit:

1. FreJun

FreJun is built for recruiting teams that want smart call management without drowning in manual updates. With its one-click dialing, auto-logging of calls, and voice analytics, FreJun ensures that every conversation is recorded, searchable, and actionable. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• Click-to-call from candidate profiles inside iSmartRecruit

 See How FreJun Integrates with Leading CRMs

• AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.

            How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
  
  
• Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.

             Discover How FreJun’s Call Recording Works

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
  
  
• Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
  
  
• Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. Twilio

Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. It is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.

Key Features:

• Programmable APIs for voice, SMS, and video.
• Global reach with multi-country connectivity.
• Programmable APIs for voice, SMS, video, and authentication.
• Multi-channel communication via chat, WhatsApp, and email.
• Global reach with multi-country connectivity and localized phone numbers.

Pricing: Visit the twilio page for pricing details

G2 Rating: 4.2/5 

3. Dialpad

Dialpad brings AI-powered voice intelligence to Zoho CRM workflows. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.

Key Features:

• AI-powered real-time call transcription.
  
• Seamless integration with Ismartrecruit.
  
• Automatic call logging and summaries.
  
• Voicemail transcription.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

4. Microsoft Teams

Microsoft Teams is a robust communication and collaboration platform that now offers VoIP calling capabilities through Microsoft Teams Phone. With deep integration into the Microsoft 365 ecosystem and compatibility with ATS platforms like Ismartrecruit, it is a go-to choice for enterprises focused on productivity, compliance, and seamless workflow management.

Key Features:

• Seamless integration with Ismartrecruit for streamlined recruitment communication.
  
• AI-powered noise suppression and transcription features.
  
• Click-to-call and automated logging directly within Microsoft Teams.
  
• Unified workspace for chat, video, file sharing, and VoIP calling.
  
• Enterprise-grade security and compliance with Microsoft 365.
  

Pricing: Microsoft Teams Phone plans start at $15/user/month (add-on to Microsoft 365).

G2 Rating: 4.4/5

5. Google Meet (Google Workspace with Voice)

Google Meet, part of Google Workspace, offers an enterprise-grade VoIP and video communication solution. When combined with Google Voice (a paid add-on), it transforms into a powerful VoIP tool suitable for recruitment and business communication. With seamless integration into tools like Ismartrecruit via Google Workspace APIs, it supports recruiters with click-to-call, calendar sync, and contact management features.

Key Features:

• Seamless integration with IsmartRecruit through Google Workspace connectivity.
  
• HD-quality voice and video meetings with AI enhancements.
  
• Google Voice allows VoIP calling with number porting and smart call forwarding.
  
• Automatic call logging, voicemail transcription, and spam call filtering.
  
• Deep integration with Gmail, Google Calendar, and Google Contacts.

Pricing: The Google Voice Starter Plan begins at $10/user/month

G2 Rating: 4.6/5

Pro Tip: FreJun doesn’t just plug into iSmartRecruit—it enhances it with next-gen features like transcription, sentiment tracking, and call dashboards.

Comparison Table: FreJun vs Generic VoIP Tools

Final Thoughts

Recruiters in India no longer have to settle for inefficient, disconnected international communication. By integrating a VoIP solution with iSmartRecruit, your team can:

• Call overseas clients and candidates using local numbers
  
• Keep all communication inside your ATS
  
• Save time with one-click calling and AI-powered insights
  
• Maintain a professional, compliant, and organized workflow
  

Whether you’re staffing for Dubai, placing engineers in the US, or supporting healthcare in the UK, global calling in iSmartRecruit gives your agency the edge to compete, close, and scale faster.

Try FreJun Free for 3 Days → 

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Further Reading: How Unified Communication Platforms Boost Team Productivity?

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