Microsoft Dynamics 365 is a powerhouse for managing customer relationships, automating sales workflows, and scaling business operations. However, for Indian businesses targeting international markets, one critical component often gets overlooked: seamless international calling.
If your sales, customer success, or recruitment teams need to contact clients or prospects across borders (UAE, US, UK, Singapore, or other regions), relying solely on Dynamics 365’s native calling features might not be enough. This guide will walk you through everything you need to know about making international calls in Dynamics 365 from India, from common challenges to integration best practices.
Table of contents
Why International Calling Matters in Dynamics 365 for Indian Teams
With globalisation accelerating, Indian companies are expanding beyond domestic markets to serve international clients and partners. Whether you’re a SaaS business scaling globally, an outsourcing firm managing international clients, or a recruitment agency sourcing talent across borders, efficient communication is key.
Here’s why having international calling functionality inside Dynamics 365 is crucial:
- Engage global leads with local numbers for higher connect rates
- Streamline outbound calls without switching between platforms
- Automatically log call details for better tracking and reporting
- Enhance productivity with AI-based call summaries and analytics
- Centralise customer interactions for a unified view across teams
Without a reliable international calling setup, teams risk losing critical context, increasing manual workload, and potentially missing out on opportunities.
Challenges with Native Calling in Dynamics 365 from India
While Dynamics 365 does offer built-in calling features, Indian teams often encounter limitations when attempting to connect with global prospects or clients. Some of the most common challenges include:
- Lack of support for international numbers (UAE, US, UK, etc.)
- High call costs due to limited local calling infrastructure
- No virtual numbers for maintaining local caller IDs abroad
- Limited call tracking and minimal reporting capabilities
- No AI features such as automated summaries or sentiment analysis
- Inconsistent call quality across different carriers
These limitations can hinder international outreach and disrupt global communication workflows. Fortunately, integrating a third-party VoIP solution can eliminate these issues.
Step-by-Step Guide: How to Make International Calls in Dynamics 365
To enable international calling in Microsoft Dynamics 365 from India, follow these steps:
Step 1: Select a VoIP Provider
Select a provider that integrates with HubSpot and offers international numbers for regions you frequently target (UAE, UK, US, etc.). Examples: FreJun, Aircall.
Step 2: Set Up the Integration
Most VoIP providers offer native integrations with Dynamics 365 or allow setup through APIs/Chrome extensions.
- Navigate to Dynamics 365 AppSource or the VoIP provider’s integration page.
- Install the integration and authenticate with your Dynamics 365 account.
- Assign necessary permissions for call logging and contact syncing.
Step 3: Purchase Virtual International Numbers
Provision virtual numbers for countries where you frequently conduct business (e.g., UAE, US, UK). Assign these numbers to team members based on region or department. This allows you to:
- Display local caller IDs for better answer rates
- Maintain professionalism and brand trust
Step 4: Enable Click-to-Call Functionality
Once the integration is set up, phone numbers inside Dynamics 365 will become clickable. Reps can:
- Initiate calls directly from contact or deal records
- Track call outcomes automatically
- Access call recordings (if enabled)
Step 5: Configure Call Logging and Reporting
Customise call logging preferences to capture key details such as:
- Call duration
- Contact information
- Call notes
- AI-generated summaries (if supported)
- This ensures complete transparency across sales or support workflows.
Step 6: Train Teams and Test the Integration
Conduct onboarding sessions to familiarise teams with the new system. Test calls to ensure:
- Caller IDs display correctly
- Call quality is consistent
- Data is logged appropriately in Dynamics 365
Top VoIP Integrations for International Calling in Dynamics 365
Let’s explore the best VoIP integrations Indian businesses can use for making international calls from Dynamics 365.
1. FreJun
FreJun leads the way in VoIP integrations for Dynamics 365. Designed with automation, AI, and CRM sync in mind, FreJun turns every call into a data point that enhances customer relationships and operational efficiency.
Key Features:
- Seamless click-to-call from inside Dynamics 365
See How FreJun Integrates with Leading CRMs
- Auto-logging of calls, notes, transcripts & call recordings
- AI-powered call insights: sentiment analysis, keyword tracking
How FreJun’s AI Enhances Business Communication
- Integration with WhatsApp, SMS, and email follow-ups
- Real-time analytics & agent performance tracking
- Customizable call workflows for different deal stages
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral
RingCentral is a widely known VoIP solution with a feature-rich integration for Dynamics 365. It offers omnichannel communication, allowing teams to handle voice, video, and messaging in one platform. RingCentral is a well-established VoIP solution that offers unified communication features, including messaging, video conferencing, and voice calls.
Key Features:
- VoIP, video meetings, and team messaging in one platform.
- Automatic call logging and transcription within Microsoft Dynamics.
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. 8×8
8×8 provides a unified cloud communications platform with enterprise-grade security and AI-driven analytics.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
4. Aircall
Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality. Aircall is designed for sales and support teams that rely on Microsoft Dynamics 365 for managing customer interactions.
Key Features:
- One-click call recording and logging.
- Call recording and analytics for performance tracking.
- Power dialer to increase outbound calling efficiency.
- Live call coaching and call whispering.
While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
5. Nextiva
Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
- HubSpot integration for logging and tracking interactions.
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
Final Thoughts
International calling is a vital part of scaling your business globally, especially for Indian companies using Microsoft Dynamics 365 to manage customer interactions. While native calling features may not fully support global outreach, integrating a reliable VoIP solution bridges this gap, enabling seamless communication, automatic logging, and better analytics.
With the right integration, your team can:
- Use international virtual numbers for localised calling
- Make calls directly from Dynamics 365 with click-to-call functionality
- Automatically log call details, improving transparency and reporting
- Access AI-based call summaries for faster follow-ups
- Scale outreach across different regions without compromising call quality
Whether you’re expanding your sales pipeline, enhancing customer support, or managing recruitment globally, having an efficient international calling setup will help you stay ahead of the competition.
So, don’t settle for basic calling. Choose a VoIP that aligns with your goals, your team structure, and your customer journey. Choose FreJun.
Built for Business | AI-Powered | Compliant by Design
Further Reading: Top 15 VoIP Services to Boost Business Efficiency in 2025 – Find Your Best Fit
FAQs
Dynamics 365 has built-in calling features, but international calling capabilities are limited without third-party VoIP integration. Using a dedicated VoIP provider allows you to call international numbers and maintain better call tracking.
Virtual numbers allow you to display local caller IDs when reaching out to clients in other countries, improving answer rates and building trust with prospects or customers.
Calls are automatically logged in contact or deal timelines, capturing call duration, outcomes, notes, and even recordings if enabled. This ensures complete transparency for sales and support teams.
Yes, certain VoIP providers offer AI-based features such as automated call summaries, sentiment analysis, and transcription, which are logged within Dynamics 365 for easy review.
Most VoIP solutions provide native integrations or APIs that allow seamless connection with Dynamics 365. Setup typically involves installing the app from Microsoft AppSource, authenticating accounts, and configuring call logging preferences.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.