How to Make Outbound Calls from CEIPAL in India?

Outbound calls are crucial to the recruitment and sales process, as they allow businesses to engage candidates and clients more effectively. Fortunately, CEIPAL—a powerful applicant tracking system (ATS)—simplifies this process by integrating outbound calling features. Moreover, when combined with cloud telephony solutions like FreJun, teams can seamlessly make calls directly from the platform. As a result, outreach becomes faster, more efficient, and fully trackable within the recruitment workflow.

In India, where high-volume outreach is essential, CEIPAL’s integration with FreJun ensures seamless communication. Features such as click-to-call, call logging, and real-time analytics make it easier to track and manage calls. This guide will show you how to set up and optimize outbound calling within CEIPAL, helping your team boost productivity and achieve better results.

How CEIPAL Supports Outbound Calling in India

CEIPAL offers a streamlined outbound calling feature tailored for Indian users. In particular, when integrated with cloud telephony providers like FreJun, the experience becomes even more powerful. This integration enables recruiters and sales professionals to initiate calls directly from the CEIPAL dashboard using a simple click-to-call functionality. As a result, users no longer need to switch between platforms, which not only enhances efficiency but also significantly reduces manual errors. Furthermore, this setup ensures a more consistent and organized communication workflow, especially in fast-paced recruiting and sales environments.

By partnering with FreJun, CEIPAL users benefit from advanced features like automatic call logging, real-time analytics, and access to previous call records. These capabilities improve the quality of interactions with candidates and clients and provide valuable insights for performance tracking and training purposes. The integration ensures that all communication data is centralized, making it easier for teams to manage and review their outreach efforts.

Key Features of CEIPAL’s Calling Integration

CEIPAL transforms outbound calling by offering a seamless set of telephony features. By integrating with a smart cloud calling solution like FreJun, users can click-to-call, record calls, monitor analytics, and manage multiple numbers all from one centralized platform. These features simplify operations, boost call efficiency, and ensure better tracking for recruiters and sales teams.

Here’s what you get when using CEIPAL for outbound calls:

• Click-to-Call: Make a direct call from the profiles of either clients or candidates.
• Auto-Logging: Automatically saves call information.
• Call Recording: Calls recorded can be easily accessed and listened to for training and compliance with established standards.
• Real-Time Analytics: Track call performance.
• Support for Multiple Numbers: You can use multiple caller identity numbers.

Pricing:

Standard: Begins at $14.49 per user, per month.

Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

Benefits of Making Calls Directly from CEIPAL

Making outbound calls directly from CEIPAL offers recruiters and sales teams a smarter, faster way to connect with candidates and clients. The platform includes features like click-to-call, auto-logging, and analytics, which can be enhanced even further with integrations like FreJun. These features allow teams to save time, improve communication accuracy, and make data-driven decisions. The platform creates a seamless, professional experience for both users and their contacts, ultimately leading to higher productivity and better outcomes.

Here are the top benefits of making calls directly from CEIPAL:

How to Set Up Outbound Calling in CEIPAL

Setting up outbound calling inside CEIPAL is straightforward when you pair it with a powerful telephony provider like FreJun. By integrating FreJun, you can automate calls, track every conversation, and streamline your recruitment and client communication processes.
Follow these detailed steps to get started:

1. Log in to your CEIPAL ATS account

Start by accessing your CEIPAL dashboard with your administrator credentials. Only admins or users with integration privileges can enable telephony services.

2. Navigate to Settings ➔ Integration ➔ Telephony Services

This will take you to the section where all telephony-related integrations are managed. It allows you to link external calling providers directly with your CEIPAL account, enabling outbound calling features seamlessly.

• Once inside the dashboard, click on the Settings tab.
• Then go to Integration Settings ➔ Telephony Services.
• Here, you will find options to connect external calling providers.

3. Select FreJun as your telephony partner

FreJun is a telephony provider that integrates directly with CEIPAL, offering features like click-to-call, call logging, and reporting, optimized for Indian dialing needs.

• From the list of available integrations, choose FreJun.
• FreJun offers direct integration optimized for Indian dialing needs, supporting click-to-call, call logging, recording, and reporting.

4. Authorize the connection using FreJun API credentials

You will be prompted to enter your FreJun API Key and other credentials.
To find your API Key:

• Log in to your FreJun dashboard.
• Go to Settings ➔ API Management and generate a new key if needed. Paste this API Key into the CEIPAL authorization form and save it.
  

5. Configure user permissions

Once FreJun is connected, decide which users can make outbound calls. You can enable calling permissions department-wise, team-wise, or individually, depending on your recruitment setup. This helps in tracking usage and controlling call credits efficiently.

6. Test the integration by making a sample call

After setup, go to any candidate or client profile in CEIPAL. You should see a Click-to-Call button (powered by FreJun).

• Connection quality
• Auto-logging of call activity
• The recording feature is enabled
  

If the sample call is successful, your team is ready to start calling directly from CEIPAL.

Best Practices for Outbound Calling via CEIPAL

To get the most out of your outbound calls, it’s important to follow best practices. These will help improve connection rates, foster better conversations, and track performance effectively.

Maximize Your Calling Performance:

• Verify numbers before dialing to avoid wasted time.
• Personalize your conversation starter for better engagement.
• Call during peak hours Call during peak hours for higher chances of connecting.
• Track and analyze call outcomes weekly to identify trends and improvements.
• Use FreJun’s reporting to optimize agent performance and boost results.
  

Common Challenges and How to Overcome Them

While making outbound calls via CEIPAL, users may encounter several challenges. These can include issues like call quality, missed call logs, low connection rates, and integration errors. Fortunately, there are proven solutions to address each of these challenges and ensure a smooth calling experience.

Key Takeaways

Making outbound calls directly from CEIPAL can significantly improve efficiency and streamline communication processes. Integrating a solution like FreJun enhances features such as click-to-call, call logging, and real-time analytics. By following best practices and overcoming common challenges, teams can optimize their outreach and achieve better results.

• CEIPAL enables direct, efficient outbound calling.
• Integrating FreJun significantly boosts performance.
• Auto-logging and call recording simplify compliance.
• Best practices and analytics drive better results.
• Minor challenges can be quickly solved with FreJun support.

Final Thoughts

Recruitment and sales teams benefit greatly from integrating outbound calling into CEIPAL, particularly in India, where high-volume outreach is crucial. CEIPAL and FreJun can be used together to improve workflow efficiency by allowing users to handle calls directly from the platform. Better tracking and higher-quality communication are guaranteed by features like click-to-call, call logging, and real-time analytics.

When properly configured, CEIPAL’s outbound calling features improve team performance, boost connection rates, and streamline the calling process. Your team can increase productivity, manage more calls with ease, and ultimately produce better results by implementing these tools.

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Further Reading: Learn how to integrate FreJun with Squarebox to make seamless outbound calls, automatically log conversations, and boost your team’s calling efficiency directly within your CRM. Read the full guide

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