How to Make International Calls in Salesforce from India?

Salesforce is the CRM backbone for thousands of Indian companies across sectors — be it SaaS, services, recruitment, or manufacturing. It centralises data, automates workflows, and helps track interactions across every customer touchpoint. But when Indian teams need to make international calls from within Salesforce, they often face limitations, especially when targeting markets like the UAE, US, UK, Singapore, and Australia.

Sales teams can’t afford to jump between different apps to make calls, support agents need call logs to be auto-tracked, and account managers need a communication timeline to manage escalations effectively. That’s why enabling seamless international calling from Salesforce isn’t a “nice-to-have” — it’s a revenue-critical functionality in 2025.

This blog walks you through how to make international calls from Salesforce, the best VoIP tools to use, how to set them up, and how Indian teams can scale global outreach more effectively.

Why International Calling Matters in Salesforce for Indian Businesses

Indian businesses are increasingly global by default. Whether you’re onboarding clients from Dubai, managing sales leads in London, or supporting users in California, the ability to speak with contacts quickly, clearly, and locally makes all the difference.

Here’s why international calling within Salesforce is a strategic priority:

1. Centralised Communication

By enabling calling from within Salesforce, your teams don’t need to switch between phone apps or browsers. Everything — calls, notes, recordings, and outcomes — is logged automatically against the right lead or opportunity.

2. Local Presence = Higher Trust

Using virtual numbers with regional caller IDs (like UAE or UK) helps you build credibility faster. Prospects are more likely to answer calls that appear local.

3. Better Sales Follow-Up

Reps can immediately dial high-intent leads when they’re warm. Quick calling reduces drop-offs between demo signups, form fills, and actual conversations.

4. Real-Time Customer Support

Support teams using Salesforce Service Cloud can use VoIP integrations to provide instant help, record calls for training, and resolve tickets faster.

5. Improved Analytics and Accountability

All calls — missed or answered — get logged. Managers can track performance, analyze call outcomes, and improve team training with clear, searchable data.

In short, integrated international calling turns Salesforce into a single command center for all global communication.

Limitations of Native Salesforce Calling from India

Salesforce offers a built-in calling solution, but it’s not always ideal for international use, especially for Indian teams with global aspirations.

1. Inconsistent Regional Coverage

Salesforce’s native telephony tools don’t consistently support UAE, UK, or Singapore numbers, making it difficult to mask caller IDs with local numbers.

2. Lack of AI Features

There are no out-of-the-box features like AI-generated summaries, keyword tracking, or automated transcription. This slows down productivity for teams doing dozens of calls per day.

3. Manual Logging Headaches

Salesforce Voice may log basic data like call duration, but it lacks deeper call tagging or notes unless configured with costly add-ons or developer work.

4. Scalability Concerns

Native tools are not designed for high-volume calling across different time zones or use cases like recruitment, follow-up, or cold outreach.

5. High International Call Rates

Calling charges may stack up quickly with Salesforce’s native plans, especially when compared to specialized VoIP providers that offer better international pricing.

That’s why third-party VoIP integrations with deep Salesforce compatibility are the smarter route for Indian businesses in 2025.

How to Set Up International Calling in Salesforce (Step-by-Step)

Enabling international calling in Salesforce involves integrating a trusted VoIP provider that offers virtual numbers, CRM sync, and smart logging.

Step 1: Choose a VoIP Tool Compatible with Salesforce

Look for providers with:

• Click-to-call functionality
  
• UAE/US/UK virtual number support
  
• AppExchange listing or Chrome Extension
  
• Auto-logging and recording
  
• AI-powered summaries (optional but useful)
  

Step 2: Install the App from Salesforce AppExchange

Go to AppExchange → Search for your chosen provider (e.g., FreJun) → Click “Get It Now” → Choose your Salesforce org (production or sandbox) → Install.

Step 3: Authenticate and Connect Accounts

Log in to your VoIP platform from within Salesforce. Follow the authorization steps to allow access to your CRM data.

Step 4: Purchase Regional Virtual Numbers

Assign country-specific numbers (e.g., UAE for Dubai, US for California). These numbers show up as caller ID when your team makes outbound calls.

Step 5: Enable Click-to-Call in Salesforce

All phone numbers in contact, lead, or account views become clickable. Reps can make calls instantly without leaving the CRM interface.

Step 6: Set Up Auto-Logging and Recording

Decide what details should be logged: call notes, tags, outcomes, audio files, AI summaries, etc. Customise what appears in Activity History or Tasks.

Step 7: Train Teams and Monitor Dashboards

Walk reps through the new calling process. Track results using dashboards showing daily call volume, connection rates, and outcomes.

Top VoIP Integrations for Salesforce Users in India

Here are the top tools Indian teams are using in 2025 to make global calls from Salesforce.

1. FreJun – The AI-Powered VoIP Leader

FreJun goes beyond voice — it delivers intelligent communication automation inside Salesforce. Designed for high-performing sales and support teams, FreJun brings automation, analytics, and AI into your CRM. FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all within your Salesforce workspace.

Key Features:

• Click-to-call from any Salesforce lead or opportunity
  
• AI-powered transcription and customer sentiment tagging

How FreJun’s AI Enhances Business Communication

• Automated call logging and note-taking

Discover How FreJun’s Call Recording Works

• Integration with WhatsApp, SMS, and email workflows
  
  
• Detailed rep performance dashboards
  
  
• Smart follow-up triggers based on call outcomes

Why Choose FreJun: It offers unmatched AI features, workflow automation, and CRM syncing at a fraction of the cost of competitors.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. RingCentral – Reliable and Enterprise-Ready

RingCentral is known for its unified communication suite and strong integration with Salesforce. It’s great for enterprises needing scalable infrastructure. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral caters to businesses of all sizes, from startups to global corporations.

Key Features:

• Embedded calling from Salesforce interface
• Smart call routing and IVR setup
• Voicemail transcription and call summaries
• Integrated video conferencing

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

3. 8×8 – Global Reach with AI Insights

8×8 supports global teams with a communication suite that connects voice, video, and messaging with Salesforce data. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.

Key Features:

• Omnichannel communication
• Real-time voice transcription
• Click-to-dial with auto-logging
• Smart call analytics and reports

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5

4. Aircall – Lightweight, Fast, and Effective

Aircall is built for small to mid-size teams and offers simple, fast integration with Salesforce. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.

Key Features:

• Call pop-ups with contact information
• Automatic call logging and CRM tagging
• Real-time coaching and whisper features
• Power dialer for outbound campaigns

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

5. Dialpad – AI at the Core

Dialpad brings voice intelligence to your sales team with real-time coaching, live transcription, and sentiment analysis. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.

Key Features:

• Call summaries and action item tracking
• Integration with Salesforce activities
• Visual voicemail and tagging
• Mobile-friendly design for remote teams

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

Comparison Table: VoIP Tools for Salesforce

Final Thoughts

Making international calls directly from Salesforce is no longer a luxury—it’s a competitive advantage. For Indian businesses managing global clients, leads, and candidates, integrating the right VoIP platform allows you to:

• Speak with prospects and clients using local numbers
  
• Save time with AI summaries and auto-logging
  
• Improve rep accountability with performance dashboards
  
• Keep your entire sales, support, or hiring workflow inside Salesforce
  

Integrate once. Scale forever. Let FreJun handle your communication while you focus on growth.

Further Reading: 13 Best Globfone Alternatives for Business Calls

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