How to Make International Calls in Conversive from India?

Conversive is a rising AI-powered platform designed for intelligent customer engagement and sales enablement. For Indian teams that handle high volumes of conversations across regions, it brings automation, personalisation, and analytics together. But there’s one capability that isn’t built into Conversive by default—international calling with regional caller IDs.

If your business regularly engages with leads and customers in the UAE, UK, US, or Singapore, you need more than messaging or email. You need the power of live voice calls, placed using local virtual numbers, logged accurately, and initiated directly from your CRM or conversation panel.

This blog explores how to enable international calling in Conversive from India using VoIP integrations, what tools work best, how to set them up, and how Indian businesses are using this setup to run global customer conversations with precision.

Why VoIP Matters for Businesses Using Conversive

Let’s not underestimate the continued value of voice calls — even in 2025. Messaging may be convenient, but when things get serious, people still prefer talking.

1. Human Touch Converts Better

A call can create trust, clarify misunderstandings, and speed up decision-making. Especially in sales or onboarding, a quick phone call outperforms endless chats. Yes, the human touch generally leads to better conversions and outcomes in work compared to solely relying on AI or automation. 

2. Faster Resolution in Escalated Support

When customers are frustrated or confused, voice calls de-escalate emotions better than typed responses. Hearing a calm human voice helps reassure them. To resolve escalated support issues faster, prioritise clear communication, identify the root cause, and leverage the right resources. Focus on efficient escalation management, including timely ticket escalation and leveraging AI to analyse resolution rates. Additionally, ensure a customer-centric approach and maintain a positive attitude during the process. 

3. Better Analytics and Insights

With modern Voip tools, businesses can transcribe, analyse, and tag calls automatically. This helps improve agent performance, customer segmentation, and lead scoring. Better analytics and insights mean gaining a deeper, more valuable understanding of data to inform better decision-making and actions. This involves analyzing data to identify patterns, trends, and relationships, ultimately leading to insights that can be used to improve performance, optimize processes, and gain a competitive advantage. 

4. Staff Training and Coaching

Recorded calls give you the ability to review real scenarios for onboarding new agents or improving scripts. Staff training and coaching are distinct but complementary approaches to employee development. Training focuses on imparting specific knowledge and skills to improve job performance, while coaching involves guiding and supporting employees to reach their potential and overcome challenges. Together, they can significantly enhance employee performance, engagement, and overall organizational effectiveness. 

5. Compliance and Quality Control

Many industries (finance, insurance, healthcare) require auditable communication logs. Without voice records, compliance becomes risky. Quality control (QC) and compliance go hand-in-hand to ensure products and services meet both internal quality standards and external regulatory requirements. QC focuses on testing and inspection to monitor product performance and identify defects, while compliance ensures adherence to laws and regulations. Together, they build trust, reduce risks, and drive operational success. 

In short, adding voice closes the loop between initial engagement (chat) and final conversion (call).

What Conversive Supports and Where It Falls Short

Conversive offers intelligent automation and CRM-like features, but lacks native voice calling features that can support international outreach.

Supported:

• Omnichannel messaging (chat, email, WhatsApp)
  
• AI-powered lead qualification and automation
  
• CRM contact views and segmentation
  
• Integration-ready backend for external tools
  

Missing:

• Built-in international calling support
  
• Virtual number assignment or management
  
• Call recording and voice analytics
  
• Native AI summaries for phone calls
  
• In-platform voice calling capability
  

To add these features, teams use VoIP tools with browser extensions or custom integrations.

How to Set Up International Calling in Conversive from India

Setting up global voice calling for Conversive doesn’t require developer support. Here’s how to do it using a VoIP tool and browser extension:

Step 1: Choose the Right VoIP Provider

Look for providers offering:

• Virtual numbers in the UAE, US, UK, and other key markets
  
• Click-to-call via Chrome Extension
  
• AI summaries and recording
  
• Affordable pricing for Indian teams
  

Top providers: FreJun

Step 2: Buy Virtual Numbers for Each Region

These numbers will serve as your outbound caller ID. Assign them based on language, territory, or client account.

Step 3: Install the Chrome Extension

Install your VoIP tool’s browser extension. It will detect phone numbers in Conversive and overlay click-to-call icons.

Step 4: Configure Preferences

• Select the right caller ID per region
  
• Turn on call recording and tagging
  
• Enable AI transcription and summaries (if available)
  
• Set call disposition outcomes (Connected, Call Back, No Answer)
  

Step 5: Train Your Team

Make sure reps can:

• Use the click-to-call feature from Conversive
  
• View or export call recordings and summaries
  
• Follow workflows based on call outcomes
  
• Access logs for future reference

Best Way to Add VoIP to Conversive: Use FreJun

While Conversive lacks native VoIP, that doesn’t mean you’re stuck without voice. The fastest, most effective way to bridge this gap is by integrating FreJun, a cloud-based VoIP calling platform designed for sales, support, and remote-first teams. If your business uses Conversive to automate chat and messaging, then FreJun is the perfect match for managing voice. As one of the most advanced AI-first VoIP platforms, FreJun bridges automated chat with human-assisted calling, all while integrating effortlessly with CRMs and tools like Conversive.

Key Features:

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.

See How FreJun Integrates with Leading CRMs

• AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.

How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
  
  
• Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.

Discover How FreJun’s Call Recording Works

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
  
  
• Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
  
  
• Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

With FreJun, your team gets seamless voice capabilities without disrupting current workflows in Conversive.

Final Thoughts

Conversive already helps Indian teams handle smarter, faster messaging. But without integrated voice calling, there’s a gap in the conversation experience—especially for global customers.

With the right VoIP integration, Conversive transforms into a global-ready communication suite:

• Connect with clients using regional caller IDs
  
• Call directly from inside your Conversive workflow
  
• Record, log, and summarise every conversation
  
• Follow up with full context via chat, email, or WhatsApp
  

If you’re using Conversive to serve international clients, now’s the time to integrate calling and level up your cross-border engagement.

Try FreJun Free for 3 Days → 

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Further Reading: How Unified Communication Platforms Boost Team Productivity?

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