Technologies and practices used to detect, block, or reduce unwanted and fraudulent VoIP or phone calls.
Here’s a more detailed explanation:
What it is:
Spam call prevention refers to tools and systems designed to filter out robocalls, scam attempts, and unsolicited sales calls. It protects users and businesses from disruptions, fraud, and data exposure by identifying suspicious behavior and taking proactive action.
How it works:
VoIP systems use call analytics, blocklists, caller ID authentication (like STIR/SHAKEN), and AI-based pattern recognition to evaluate incoming calls. Calls flagged as spam are blocked, redirected to voicemail, or labeled with a warning. Cloud-based VoIP providers often maintain global databases of known spam numbers, updating in real time.
Benefits:
- Reduced disruptions: Limits interruptions from unwanted or irrelevant calls.
- Fraud protection: Identifies scam calls before they reach users.
- Improved productivity: Saves time for agents and employees by filtering non-legit calls.
- Brand trust: Shields customers from impersonation and spoofing scams.
- Customizable controls: Allows admins to adjust filtering rules and block lists.
Key components:
- STIR/SHAKEN protocols: Authenticate caller ID to prevent spoofing.
- Spam databases/blocklists: Continuously updated lists of flagged numbers.
- AI call analysis: Detects abnormal patterns in volume, frequency, or caller behavior.
- User reporting tools: Enable users to flag spam numbers to improve detection.
- Admin dashboards: Manage spam settings, block rules, and call logs.
Why it’s beneficial:
Spam call prevention protects both users and businesses from security threats, legal risks, and operational inefficiencies. By minimizing disruptions and filtering out malicious or irrelevant calls, organizations can maintain focus, safeguard data, and deliver better customer experiences.