A software-based phone application that allows users to make VoIP calls from computers, smartphones, or tablets.
Here’s a more detailed explanation:
What it is:
A softphone is a virtual phone that runs on a device using an internet connection to enable voice and video calling. It mimics a traditional desk phone interface but operates entirely through software — often as part of a business VoIP or unified communications system.
How it works:
Users install a softphone app on a device (PC, Mac, iOS, or Android). After logging in with SIP or VoIP credentials, the softphone connects to a VoIP server or PBX to handle call signaling and media. Users can make/receive calls, check voicemails, message colleagues, and join video meetings — all using their device’s speakers, mic, or headset over Wi-Fi or mobile data.
Benefits:
- Mobility and flexibility: Make business calls from anywhere without hardware.
- Cost savings: Eliminates the need for physical desk phones.
- Unified communications: Integrates calling, chat, video, and presence in one interface.
- Easy updates and scalability: New features can be pushed remotely without new hardware.
- CRM and app integration: Links communication tools to customer or business systems.
Key components:
- VoIP/SIP integration: Connects the softphone to a VoIP service or PBX system.
- User interface (UI): On-screen dial pad, contact list, voicemail access, and settings.
- Audio/video codecs: Compress and transmit media for call quality and compatibility.
- Security protocols: Includes encryption for call privacy and data protection.
- Device compatibility: Works across desktops, laptops, smartphones, and tablets.
Why it’s beneficial:
Softphones empower teams to communicate professionally from any location without needing traditional hardware. They’re essential for remote work, customer-facing roles, and modern businesses that prioritize flexibility, cost-efficiency, and unified communication tools.