Latency is the time delay between when a voice packet is sent and when it’s received during a VoIP call.
Here’s a more detailed explanation:
What it is:
In VoIP, latency refers to the time it takes for voice data to travel from the speaker to the listener. Even small delays can cause echo, talk-over effects, or poor call quality.
How it works:
When you speak during a VoIP call, your voice is converted into data packets that travel over the internet. If there’s a delay in network transmission, the audio reaches the recipient after a noticeable lag — this is latency. It’s typically measured in milliseconds (ms).
Benefits:
While low latency doesn’t add benefits, managing it effectively ensures:
- Real-time, natural conversation flow
- Reduced talk-over and echo during calls
- Better user experience for remote and global teams
- Higher-quality support and sales interactions
Key components:
- Network routing efficiency
- Bandwidth availability
- Quality of routers and switches
- Distance between endpoints
Why it’s beneficial:
Maintaining low latency ensures crystal-clear communication, especially for VoIP systems where timing and audio clarity are critical to business success.