Fixed VoIP is a type of internet-based phone service tied to a specific physical address. Unlike non-fixed VoIP (which can be used anywhere), fixed VoIP provides a stable location reference, making it more reliable for businesses and compliant with emergency services.
Here’s a more detailed explanation:
What it is:
Fixed VoIP assigns a phone number to a registered address — typically your office or business location. While calls are still transmitted over the internet, this address remains constant, ensuring consistency for billing, caller ID, and regulatory purposes.
How it works:
A VoIP provider links your virtual phone number to your business’s verified address. All outgoing and incoming calls are routed through this fixed endpoint. Even if accessed remotely, the number reflects the original business location.
Benefits:
- Location-based credibility: Enhances trust with customers by showing a local or regional number.
- E911 access: Enables emergency services to trace the call to a physical address.
- Compliance-ready: Meets regulatory requirements in countries like India, UAE, and the US.
- Stable number identity: Reduces fraud risk and caller ID spoofing.
- Better call routing: Improves call quality with geo-specific routing in some regions.
Key components:
- Verified business address: Required to register a fixed VoIP line.
- Static phone number: Stays associated with one location, even across devices.
- Compatible hardware/software: Works with desk phones, softphones, and mobile apps.
- Regulatory identifiers: Often comes with a service provider license for compliance.
Why it’s beneficial:
Fixed VoIP is ideal for businesses that need reliability, compliance, and a consistent local presence — especially in regulated regions or industries. It combines the flexibility of VoIP with the traceability of a landline, offering the best of both worlds.