Call Forwarding is a VoIP feature that automatically redirects incoming calls from one number to another — such as a mobile, landline, or another extension—ensuring that important calls are never missed, even if the recipient is unavailable at their primary number.
Here’s a more detailed explanation:
What it is:
Call Forwarding reroutes calls based on predefined rules, such as time of day, caller ID, or user availability. It’s often used to ensure business continuity when employees are working remotely, traveling, or during after-hours support.
How it works:
When a call is placed to your VoIP number, the system checks your call forwarding settings. Depending on the rules, the call is immediately redirected to the designated fallback number or device — whether that’s a mobile phone, colleague’s extension, or voicemail.
Benefits:
- Never miss important calls: Stay reachable no matter where you are.
- Supports flexible work: Perfect for hybrid or field teams who aren’t tied to a desk.
- Improves customer experience: Ensures faster response times by reaching the next available person.
- Customizable: Forward by schedule, caller type, or failover scenarios (e.g., network outage).
Key components:
- Unconditional forwarding: Routes all calls immediately to another number.
- Conditional forwarding: Only forwards calls when busy, unanswered, or unreachable.
- Sequential or simultaneous ring: Sends calls to multiple numbers either one by one or all at once.
- Mobile integration: VoIP calls can forward seamlessly to mobile without revealing personal numbers.
Why it’s beneficial:
Call Forwarding is a must-have for responsive, agile communication. Whether you’re managing remote workers, ensuring after-hours support, or traveling frequently, it guarantees that every customer or client call lands with the right person — at the right time.