Last updated on May 21st, 2025 at 05:20 pm
Deskera is widely known as a powerful, all-in-one business management platform that combines CRM, accounting, HR, inventory, and marketing tools into one streamlined interface. It’s popular among startups and SMBs across Southeast Asia, including Singapore, India, and Malaysia, thanks to its affordability VoIP Calling.
But while Deskera covers a lot of ground in operations, one crucial area often left out is real-time communication, especially when it comes to voice calling. This raises an important question:
Does Deskera support VoIP calling for sales, support, or account management?
In this guide, we’ll explore what Deskera currently offers, where its communication limitations lie, and how to seamlessly add VoIP capabilities using FreJun — a modern calling solution built for growth-focused teams.
Table of contents
What Is Deskera and What Does It Offer?
Deskera is a comprehensive platform designed for small to medium-sized businesses that want to manage operations, marketing, and finance in a centralised, cloud-based environment. Deskera is a cloud-based software company that provides an integrated platform for businesses to streamline their operations. It offers a suite of tools, including ERP, MRP, CRM, and HRMS, designed to help businesses manage various aspects of their operations, from accounting and inventory to sales and HR, according to Deskera.
Core Modules Include:
- CRM: Contact management, email marketing, pipeline tracking
- Books: Accounting, invoicing, bank reconciliation
- People: Payroll, leave tracking, employee management
- Inventory: Purchase orders, stock tracking, delivery updates
- Email Automation: Campaign workflows and segmentation
Integrations:
Deskera offers integrations with payment gateways, eCommerce platforms, and email tools, but it does not include deep native integrations with Voip platforms or offer a built-in dialer.
Does Deskera Include Native VoIP calling Features?
No, Deskera does not include native VoIP calling features. Deskera is primarily an all-in-one business management platform offering accounting, CRM, HR, and payroll functionalities. To address the need for robust VoIP communication, users often integrate with third-party VoIP providers like FreJun. As of 2025, Deskera does not include native VoIP calling within its platform.
That means:
- You cannot click-to-call from contact pages or CRM pipelines
- No built-in call logging or outcome tracking
- No call recordings or transcriptions
- No automatic number provisioning or outbound dialer
- No virtual phone numbers or call analytics
In short, Deskera helps you manage contacts and campaigns, but you need an external solution to handle phone calls, especially if your team depends on sales outreach, client support, or recruitment.
Why VoIP Matters for Deskera Users
While Deskera streamlines business functions, it lacks real-time, human-to-human voice communication. For companies relying on direct outreach or customer follow-ups, this becomes a real bottleneck. VoIP integration is crucial for Deskera users because it streamlines communication, enhances productivity, and reduces costs by providing a centralised platform for calls and other business tools. Without VoIP, Deskera users may face challenges like manual dialling, platform switching, and missed follow-ups. A seamless VoIP integration allows users to manage calls directly within Deskera, improving efficiency and reducing the need for separate tools.
1. Faster Sales Conversions
Deskera’s CRM can manage leads, but real engagement comes from conversations. A well-timed phone call often moves deals forward faster than email. To achieve faster sales conversions, focus on improving your sales process, enhancing lead quality, and optimising your website and marketing efforts. Prioritise clear calls to action, build trust with social proof, and personalise your approach to resonate with potential customers.
2. Better Relationship Building
For high-value B2B clients or complex products, voice calls help build trust and answer nuanced questions quickly. Building stronger relationships involves developing effective communication, practising empathy, and cultivating emotional intelligence. Key components include open communication, mutual respect, and the ability to navigate conflicts constructively. It also requires consistent effort, including spending quality time together, understanding each other’s needs, and working collaboratively to overcome challenges.
3. Support Resolution & Escalation
Voice is still the most efficient way to resolve certain customer issues, especially for urgent billing, onboarding, or product confusion. Support resolution and escalation refer to the processes used to resolve customer issues, starting with initial support interactions and escalating complex or sensitive issues to appropriate levels for resolution. Escalation is necessary when the initial support agent lacks the expertise, authority, or resources to address the issue. The goal is to ensure efficient and satisfactory resolution, while maintaining a positive customer experience.
4. Agent Performance Monitoring
Without call logs, recordings, or transcripts, it’s hard to coach reps or identify gaps in communication quality. Agent performance monitoring involves tracking and evaluating various metrics to assess the effectiveness and efficiency of customer service agents. This process helps organisations identify areas for improvement, enhance training, and ultimately improve customer experience and business outcomes.
Best VoIP Solution to Integrate with Deskera: FreJun
While Deskera doesn’t offer native calling, integrating a cloud-based VoIP system like FreJun fills this gap instantly, without requiring complex development. FreJun isn’t just another VoIP app. It’s an AI-powered communication hub tailored for modern sales, support, and recruitment teams. Built with deep integrations, it transforms Deskera from a business suite into a full-fledged communication powerhouse.
Key Features:
- Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
See How FreJun Integrates with Leading CRMs
- AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.
How FreJun’s AI Enhances Business Communication
- Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
- Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.
Discover How FreJun’s Call Recording Works
- Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
- Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
- Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
FreJun allows your Deskera-powered teams to call smarter, track better, and convert faster — without switching platforms or re-training staff.
Final Thoughts
Deskera is a phenomenal platform for handling your company’s internal workflows, but it lacks the real-time communication layer that many sales and support teams need to thrive.
That’s where VoIP calling comes in — and specifically, where FreJun can fill the gap. With features like click-to-call, call recording, AI transcripts, and CRM-friendly tagging, FreJun gives Deskera users the voice layer they’re missing.
If you’re using Deskera to manage leads, track deals, or onboard new clients, don’t let voice calls happen outside your system. Connect FreJun and bring structure, visibility, and analytics to your most important conversations.
Don’t just manage your business — talk to your customers the smart way.
Power Your Deskera CRM with Smart Calling | Global Numbers | AI Transcripts | Zero Setup
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
No, Deskera does not come with native VoIP or voice-calling capabilities in its CRM or People modules.
You can use a third-party VoIP solution that offers a Chrome extension or a separate dashboard. These tools allow click-to-call from within Deskera’s interface, enabling you to streamline outreach, sales, or hiring processes.
Deskera doesn’t provide call recording or transcription features directly. However, using a Voip service with AI capabilities allows you to automatically record and transcribe conversations, which can then be reviewed or shared with your team.
Yes. While Deskera doesn’t support direct integration yet, you can use VoIP tools alongside both the CRM and People modules for tasks like client outreach, interview scheduling, or employee follow-ups.
Yes. Many VoIP platforms allow you to obtain and manage virtual numbers in countries like Singapore, India, UAE, the UK, and the US, enabling businesses to build a local presence and handle region-specific communication.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.