Does Conversive Support VoIP Calling?

Conversive has emerged as a rising star in the world of customer engagement platforms, particularly for companies looking to streamline multichannel conversations through VoIP Calling. Its chat-first approach gives businesses the ability to manage interactions across WhatsApp, Instagram, Facebook Messenger, and live chat — all from one place.

But in the evolving world of customer experience, being chat-first isn’t always enough. Voice communication still plays a pivotal role, especially in sales follow-ups, high-value customer support, and urgent escalations. That’s where a common question arises:

In this blog, we’ll explore the current limitations of Conversive when it comes to voice, why VoIP still matters in a multichannel strategy, and how you can instantly add voice functionality using a purpose-built tool like FreJun.

Conversive’s Core Features

Conversive is purpose-built for AI-driven, real-time messaging automation. It excels at helping businesses deliver personalised experiences through chat, but it’s important to fully understand what it currently offers — and what it doesn’t.

Conversive’s Strengths

• AI-Powered Chatbots: Automate answers to FAQs, lead capture, support tickets
  
• Omnichannel Inbox: Manage all chats from Instagram, WhatsApp, Facebook, and web in one interface
  
• Live Agent Handover: Transition from bot to human smoothly
  
• Customer Journey Visibility: View message history, notes, tags
  
• Custom Workflows: Build journeys based on triggers and user behavior
  
• Integration Options: Connect via APIs and webhooks to CRMs or internal tools

These features make Conversive a great choice for marketing teams, support agents, and digital-first sales reps.

Where Conversive Falls Short

Despite its strengths in chat automation, Conversive doesn’t currently include any native voice features. That means:

• You can’t make outbound calls from the platform
  
• There’s no call routing, recording, or VoIP dialer
  
• There’s no voice integration into analytics or workflows
  

For businesses that rely on real-time voice to close deals or handle escalations, this becomes a noticeable gap.

Does Conversive Offer Native VoIP Calling?

To put it simply: No, Conversive does not currently support native VoIP functionality. This includes:

While Conversive is strong in digital messaging, the voice layer is completely absent. For businesses that handle time-sensitive inquiries or want to close deals with a personal touch, this limitation can hurt growth and customer satisfaction.

Why VoIP Matters for Businesses Using Conversive

Let’s not underestimate the continued value of voice calls — even in 2025. Messaging may be convenient, but when things get serious, people still prefer talking.

1. Human Touch Converts Better

A call can create trust, clarify misunderstandings, and speed up decision-making. Especially in sales or onboarding, a quick phone call outperforms endless chats. Yes, the human touch generally leads to better conversions and outcomes in work compared to solely relying on AI or automation. 

2. Faster Resolution in Escalated Support

When customers are frustrated or confused, voice calls de-escalate emotions better than typed responses. Hearing a calm human voice helps reassure them. To resolve escalated support issues faster, prioritise clear communication, identify the root cause, and leverage the right resources. Focus on efficient escalation management, including timely ticket escalation and leveraging AI to analyse resolution rates. Additionally, ensure a customer-centric approach and maintain a positive attitude during the process. 

3. Better Analytics and Insights

With modern Voip tools, businesses can transcribe, analyse, and tag calls automatically. This helps improve agent performance, customer segmentation, and lead scoring. Better analytics and insights mean gaining a deeper, more valuable understanding of data to inform better decision-making and actions. This involves analyzing data to identify patterns, trends, and relationships, ultimately leading to insights that can be used to improve performance, optimize processes, and gain a competitive advantage. 

4. Staff Training and Coaching

Recorded calls give you the ability to review real scenarios for onboarding new agents or improving scripts. Staff training and coaching are distinct but complementary approaches to employee development. Training focuses on imparting specific knowledge and skills to improve job performance, while coaching involves guiding and supporting employees to reach their potential and overcome challenges. Together, they can significantly enhance employee performance, engagement, and overall organizational effectiveness. 

5. Compliance and Quality Control

Many industries (finance, insurance, healthcare) require auditable communication logs. Without voice records, compliance becomes risky. Quality control (QC) and compliance go hand-in-hand to ensure products and services meet both internal quality standards and external regulatory requirements. QC focuses on testing and inspection to monitor product performance and identify defects, while compliance ensures adherence to laws and regulations. Together, they build trust, reduce risks, and drive operational success. 

In short, adding voice closes the loop between initial engagement (chat) and final conversion (call).

Best Way to Add VoIP to Conversive: Use FreJun

While Conversive lacks native VoIP, that doesn’t mean you’re stuck without voice. The fastest, most effective way to bridge this gap is by integrating FreJun, a cloud-based VoIP calling platform designed for sales, support, and remote-first teams. If your business uses Conversive to automate chat and messaging, then FreJun is the perfect match for managing voice. As one of the most advanced AI-first VoIP platforms, FreJun bridges automated chat with human-assisted calling, all while integrating effortlessly with CRMs and tools like Conversive.

Key Features:

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.

             See How FreJun Integrates with Leading CRMs

• AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.

            How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
  
  
• Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.

             Discover How FreJun’s Call Recording Works

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
  
  
• Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
  
  
• Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

With FreJun, your team gets seamless voice capabilities without disrupting current workflows in Conversive.

Final Thoughts

Conversive is an excellent platform if your customer engagement strategy is driven primarily by chat and messaging automation. But in a world where authenticity and immediacy matter, the lack of voice support is a significant limitation, especially for businesses that want to close deals or resolve tickets faster.

By pairing Conversive with a tool like FreJun, you can:

• Transform text interactions into real conversations
  
• Empower agents with a complete communication toolbox
  
• Maintain consistent, omnichannel context across all touchpoints
  
• Enhance reporting and training with voice insights
  

Ready to turn chat leads into paying customers?
Add the power of conversation — real conversation — with FreJun.

Try FreJun Free for 3 Days →
Seamless Calling | AI-Powered | Built for Conversational Teams

Further Reading: VoIP for Business Use in India: A 2025 Guide

Frequently Asked Questions (FAQs)