Are your sales calls truly connected to your customer data, or are you missing pieces? In today’s competitive market, knowing who called, when they called, and what was discussed is no longer optional; it’s essential. That’s where combining a CRM with Call Tracking comes in. When done right, this powerful duo brings all your call data into one place, helping you understand your customers better and close more deals, faster.
A reliable CRM with Call Tracking doesn’t just store information; it streamlines your entire sales process, automates repetitive tasks, and gives your team real-time insights to act on. Companies using solutions like FreJun have seen measurable improvements in sales call efficiency, customer satisfaction, and revenue growth. In this guide, you’ll discover the 7 best CRM with Call Tracking solutions, their must-have features, and practical tips to help you pick the perfect fit for your business.
Table of contents
Why Combine CRM with Call Tracking?
Combining a CRM with Call Tracking bridges the gap between everyday sales calls and the rich customer data that drives growth. When your teams handle dozens of calls daily, having every conversation captured inside your CRM makes all the difference. Sales reps don’t have to scramble to remember who said what or dig through old emails to find context; it’s all right there, perfectly organised. This complete picture helps your team build stronger relationships, personalise every pitch, and stay ahead of follow-ups without missing a beat.
With FreJun’s CRM with Call Tracking, businesses gain more than just basic call logs. FreJun makes it easy to record, analyse, and share insights from calls in real time, all without switching between multiple systems. It connects effortlessly with your favourite CRM, so you can focus on what matters: turning conversations into loyal customers. FreJun’s user-friendly dashboard and smart automation features take the burden off your team, freeing them to spend more time closing deals and less on manual tasks.
Key Benefits of CRM Call Tracking
Integrating call tracking into your CRM with Call Tracking brings clear, practical advantages for your entire sales team:
- Complete Customer View: Every call log, note, and recording lives in one place. Reps always have the full context for each customer, making every follow-up more relevant and personal.
- Sharper Sales Insights: By understanding which conversations resonate most, your team can adapt messaging, refine pitches, and connect with leads more naturally, no second-guessing needed.
- Smarter Decisions: Reliable call data reveals patterns and trends you might otherwise miss. Teams can use these insights to shape better sales plans and build stronger customer relationships.
- Stronger Agent Performance: Recorded calls and clear reports help managers coach teams with real examples. Reps learn from what works and stay motivated to deliver their best on every call.
7 Best CRM Call Tracking Solutions
Here are seven top-rated CRM solutions with powerful call tracking:
1. FreJun
FreJun offers an all-in-one CRM with a Call Tracking platform trusted by ambitious, high-growth teams. Its intuitive call tracking makes it easy to log calls automatically and access detailed reports without extra work. With FreJun, your team stays organized, closes deals faster, and never misses an important conversation.
Key Features:
- Auto-dialer with intelligent call scheduling to maximize call efficiency
Auto Dialer Software for Businesses
- Automatic call logging and detailed call transcription for accurate records
- AI-driven conversation insights and sentiment tagging to assess call quality
- Seamless integration with popular CRMs like Zoho, HubSpot, and Freshsales
- Real-time call monitoring and coaching tools to boost team performance
Call tracking & analytics for Managers
Pricing:
Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
2. HubSpot
HubSpot comes with built-in call tracking that logs and records every call automatically. Sales teams can place calls directly from the CRM and link them to deals, contacts, and tasks in one place. It’s a flexible option for small and mid-sized businesses looking to simplify daily workflows.
- Free tier available with extensive features
- Smart contact and pipeline management
- Built-in marketing automation tools
- Works seamlessly with FreJun’s calling layer
Pricing: Free plan available; Paid starts at $30 per month
G2 Reviews: 4.4/5
3. Zoho
Zoho includes reliable call tracking features plus smooth telephony integrations. Agents can make, receive, and log calls straight from the CRM dashboard for full visibility. It’s a solid choice for businesses that want a budget-friendly tool with strong calling capabilities.
- Omnichannel communication with sales automation
- Customizable workflows and reports
- Integration with popular tools, including FreJun
- AI-powered sales assistant for lead prioritization
Pricing: Starts at $29 per user per month.
G2 Reviews: 4.4/5
4. Salesforce
Salesforce supports call tracking through trusted third-party integrations that fit into customizable workflows. Large teams can track every customer interaction alongside advanced automation and reporting. It’s popular with enterprises that need tailored setups and strong data controls.
- Highly customizable and scalable
- Supports complex workflows and automations
- AI-powered insights via Einstein AI
- Enhanced calling via FreJun integration
Pricing: Check full details and compare plans
G2 Reviews: 4.4/5
5. Pipedrive
Pipedrive is a sales-focused CRM with smart call tracking to help salespeople work efficiently. The built-in calling feature makes it easy to log calls and capture insights without switching apps. It’s designed for reps who want to spend less time on admin and more time selling.
- Sales pipeline with visual deal stages
- Email integration and automation
- Mobile app for on-the-go CRM usage
- Enhanced call logging with FreJun
Pricing: Starts at $49 per month
G2 Reviews: 4.3/5
6. Freshsales
Freshsales has native telephony and call tracking tools that keep all sales calls recorded and organized. Teams can dial contacts directly, analyze call quality, and follow up with clear context. This CRM is well-suited for businesses that want a ready-to-use calling setup.
- Native phone system with call recording
- AI-powered lead scoring and deal insights
- Email, SMS, and WhatsApp integrations
- Smart calling workflows with FreJun
Pricing: Starts at $38 per month
G2 Reviews: 4.5/5
7. Insightly
Insightly brings VOIP integrations and built-in call tracking to manage customer calls in one hub. Teams can record calls, add notes, and connect interactions to deals without extra steps. It’s a practical option for businesses that want to strengthen customer relationships through better call management.
- CRM + Project Management hybrid
- Custom dashboards and reports
- Workflow automation and triggers
- FreJun helps track client calls easily
Pricing: Starts from $29 per month
G2 Rating: 4.2/5
Key Takeaways
Choosing the right CRM with Call Tracking means your team never has to worry about missing important details or digging through scattered notes. Everything from call logs to recordings stays connected to your customer profiles, so reps always have the context they need to follow up with confidence. This not only saves time but also builds trust with customers, who feel heard and valued at every stage of the conversation.
A powerful CRM with Call Tracking like FreJun goes beyond just storing data; it actively helps you improve how your team works. With automated logging, clear insights, and smart reporting, your sales process becomes more predictable and efficient. Over time, this leads to better teamwork, stronger relationships, and more deals won without adding extra tasks to your team’s plate. When your calls and your CRM work hand in hand, your entire sales cycle flows smoother and delivers real results.
Final Thoughts
When you’re weighing your options for the best CRM with Call Tracking, it’s important to look beyond basic features. A great solution shouldn’t just log calls; it should help you connect every conversation to real business outcomes, make your sales process more reliable, and free your team to focus on building relationships instead of chasing scattered data.
FreJun stands out because it does exactly that and more. With FreJun, you get effortless automation, a clean interface that teams enjoy using, and actionable insights that help you make smarter decisions every day. Whether you’re a small team ready to scale or an established business looking to sharpen your edge, FreJun gives you the tools to keep every call on track and every customer interaction meaningful. If you’re ready to close deals faster and create stronger connections, FreJun is the CRM with Call Tracking designed to grow with you.
Choosing the right CRM with Call Tracking can transform the way your team connects with customers and closes deals. While there are many tools available, FreJun stands out for its simple setup, smart automation, and real-time insights that help sales teams work better together.
Further Readings – 15 Best Automated Calling Software
FAQs
Calls can be tracked by logging details, recording conversations, and adding notes directly to customer profiles. FreJun makes this simple by syncing every call with the CRM, so teams always have the full story.
Yes, small sales teams benefit a lot from call tracking. FreJun offers flexible options that help smaller teams automate routine tasks and keep all call activities organised without extra work.
No extra equipment is needed because FreJun runs through the cloud and works easily with your existing devices and internet. Teams can get started fast without dealing with complicated hardware.
Yes, call recordings can be saved and reviewed for coaching and quality checks. FreJun keeps recordings secure and easy to access, so teams can learn from real calls and keep improving.
Customer call data stays protected with strong encryption and secure storage. FreJun makes data security a top priority, so businesses can manage calls with complete confidence.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.