11 Best VoIP Tools for Salesforce in 2025 [Ranked & Reviewed]

Last updated on June 7th, 2025 at 05:49 pm

Salesforce is at the heart of many sales and customer service operations. From tracking leads to managing customer interactions, it’s the go-to platform for teams looking to stay organized and responsive through VoIP Tools. But when it comes to making and managing calls, many teams still rely on external tools or manual processes that don’t sync well with Salesforce. This disconnect leads to wasted time, missed information, and a disjointed experience for both employees and customers.

That’s why choosing the right VoIP for Salesforce is so important in 2025. A good VoIP tool, like FreJun’s Salesforce-integrated calling solution, allows teams to make calls directly from Salesforce, automatically log interactions, access call recordings, and even generate summaries — all in one place. In this blog, we’ve ranked and reviewed 11 top VoIP tools that integrate seamlessly with Salesforce, so you can find the best fit for your business and boost your team’s efficiency without switching between systems.

Why You Need VoIP for Salesforce

Modern sales and support teams rely on Salesforce to manage leads, track interactions, and stay organized. But when calling tools are separate from the CRM, workflows become clunky and inefficient. Manually dialing numbers, switching between apps, and updating call logs after conversations wastes valuable time and leads to inconsistent data. Without a built-in calling solution, productivity drops and follow-ups become harder to manage.

That’s why a smart VoIP for Salesforce solution can make a huge difference. With features like one-click calling, automatic call logging, and AI-generated summaries, teams can handle all communication directly within Salesforce. Seamless Salesforce telephony integration means no more context switching, just faster calls, accurate records, and smoother workflows. For any business looking to scale communication, improve response time, and boost team performance, this kind of integration is essential.

Key Features to Look For in VoIP Tools

Before jumping into the list, it’s important to understand what makes a Salesforce calling solution truly effective. The right tool should do more than just connect calls; it should enhance productivity, reduce manual effort, and improve visibility across the sales or support cycle. Ideally, it should also offer VoIP for Salesforce integration, enabling seamless, high-quality calling directly within the CRM environment. Below are the essential features to look for:

• One-click calling: Your team should be able to call prospects or customers directly from their Salesforce contact or lead record with just a single click, eliminating the need to dial manually or leave the platform.
  
• Automatic call logging: Every call should be logged automatically with timestamps, duration, and outcomes. Bonus points for tools that also support quick note-taking or auto-generated summaries right inside the CRM.
  
• Call recordings: Access to recordings helps with quality assurance, training, and compliance. Built-in dashboards should give you a clear view of call volumes, success rates, and rep performance.
  
• Real-time syncing: All interactions should sync instantly with relevant Salesforce objects (e.g., Leads, Contacts, Opportunities), ensuring that your CRM stays current without manual data entry.
  
• Support for desktop, mobile, and browser: Teams working in the office or remotely should be able to use the tool across multiple devices. Flexibility is key for maintaining communication consistency.
  
• Ea API-based integration: A reliable solution should integrate quickly with Salesforce using native apps or well-documented APIs. The goal is minimal IT involvement and faster onboarding.

Choosing a cloud calling for CRM tool that offers these features ensures your team can work faster, stay organized, and provide a more responsive experience to leads and customers, all without breaking their workflow.

11 Best VoIP Tools for Salesforce (2025 Edition)

There are dozens of VoIP providers in the market, but not all integrate smoothly with Salesforce or offer features that boost team productivity. Below is a curated list of 11 top-performing tools in 2025 that combine reliability, ease of use, and deep Salesforce integration, making them perfect for sales, support, and remote teams.

1. FreJun

FreJun is a rising favorite for businesses that want intelligent, seamless VoIP for Salesforce. With one-click calling, automatic call logging, AI-powered call summaries, and real-time syncing, FreJun streamlines your entire call workflow. It’s especially useful for growing teams who need easy setup, clean UI, and actionable insights inside the CRM. FreJun also stands out with its minimal learning curve and mobile-friendly platform.

• Uses AI to analyze call quality and sentiment for deeper customer insights.

             AI-Powered Call Analysis

• Supports UAE virtual numbers and complies with local telecom regulations.
  
• Offers Dynamic Number Insertion (DNI) to track marketing sources effectively.
  
• Seamlessly integrates with CRMs like HubSpot, Zoho, and Google Ads.

FreJun Integrations

• Provides automatic call transcription for training and analysis.

            Call tracking & analytics for Managers

• Includes smart auto-dialing and call scheduling features.

Auto Dialer Software for Businesses

• Delivers real-time call performance reports and dashboards.
  
• Score agent performance based on conversation quality.

How to Improve Call Center Agent Performance – FreJun

• Enables tracking of calls across multiple digital campaigns.

Pricing:Standard: Begins at $14.49 per user, per month

               Professional: Starts at $16.69 per user, per month

G2 Reviews: 4.9/5 

2. RingCentral

RingCentral is one of the most recognized names in business communications, offering robust Salesforce telephony integration for companies that need a reliable, all-in-one solution. It supports voice, video, and messaging, all tightly integrated with Salesforce to enable features like click-to-dial, automatic call logging, and in-depth call analytics.

• RingCentral allows teams to call, message, video chat, and share files from a single platform, reducing tool clutter.
  
• It supports HIPAA, GDPR and offers detailed administrative controls to ensure secure communication.
  
• The platform is built to scale across geographies with number provisioning, intelligent call routing, and multi-location support.
  
• Seamlessly connects with Microsoft 365, Google Workspace, Slack, and more to enhance team productivity.

Pricing: Starts at $20 per month

G2 Rating: 4.0/5

3. Aircall

Aircall is built specifically for CRM-centric workflows and integrates directly with Salesforce. It offers features like call tagging, call queuing, and real-time coaching. The platform’s intuitive interface makes it easy to onboard new users, and its reporting tools are great for sales and support analytics.

• Aircall helps direct inbound calls efficiently using interactive voice menus and routing rules tailored to team availability.
  
• Syncs contact details, call logs, and notes directly with popular CRMs to keep your sales and support systems aligned.
  
• Offers international phone numbers in over 100 countries, making it easy to build a global presence without physical offices.
  
• Managers can listen in, whisper advice, or analyze call performance through live dashboards and historical reporting tools.

Pricing: The basic plan starts at $30 per month.

G2 Rating: 4.3/5

4. Dialpad

Dialpad brings AI-powered voice intelligence to every conversation. Salesforce users benefit from automatic call transcriptions, sentiment analysis, and smart call summaries. It’s perfect for teams focused on improving communication quality while maintaining speed and compliance.

Key Features:

• Real-time AI transcription and call summaries
  
• Seamless Salesforce integration with automatic activity logging
  
• Voice intelligence features for sentiment analysis
  
• Multi-device support for calls and messages

Pricing: 

Standard: Starts at $15 per user, per month

G2 Reviews: 4.4/5

5. JustCall

JustCall is known for being user-friendly and highly customizable. It offers direct Salesforce integration with features like SMS workflows, power dialing, and voicemail drops. This makes it a strong pick for outbound sales teams or customer success managers who need frequent, fast follow-ups.

Key Features:

• Power dialer for efficient outbound calling
  
• Voicemail drop to leave pre-recorded messages
  
• Click-to-call and SMS functionalities within Salesforce
  
• AI-powered conversation insights and real-time transcription
  

Pricing: Starts at $29/user/month

G2 Reviews: 4.3/5

6. Nextiva

Nextiva is a full-featured unified communication platform with excellent CRM integration. Its Salesforce plugin allows for real-time call data syncing, auto-logging, and visual dashboards. Nextiva is particularly good for organizations looking to manage both internal and external communication through a single interface.

Key Features:

• Combines VoIP with advanced call tracking and analytics capabilities
  
• Offers real-time dashboards to monitor call volumes and performance
  
• Supports CRM integrations for tracking calls alongside deals and leads
  
• Uses AI to enhance customer engagement and conversation quality

Pricing: Enterprise-only

G2 Reviews: 4.5/5

7. Vonage

Vonage offers deep customization through APIs and supports Salesforce workflows at a granular level. It’s ideal for developers or tech-savvy teams that want to tailor communication processes. Features include call routing, IVR, and real-time agent performance tracking.

• Customizable API-based Salesforce integration for tailored communication workflows
  
• Call routing and IVR to direct calls efficiently based on caller input or team availability
  
• Automatic call logging and activity tracking within Salesforce contact and opportunity records
  
• Real-time analytics and performance monitoring for sales and support team oversight

Pricing: The basic plan starts at $13.99

G2 Reviews: 4.3/5

8. CloudTalk

CloudTalk focuses on call center features but integrates neatly with Salesforce for logging and managing calls. It supports international numbers, smart call distribution, and CRM-based calling triggers. This is a great fit for high-volume teams handling global outreach.

Key Features:

• Smart dialer with automated call distribution
  
• Seamless Salesforce integration with call logging
  
• Real-time analytics and performance tracking
  
• International numbers and global calling capabilities
  

Pricing: Begins at $25 per user, per month

G2 Reviews: 4.3/5 

9. PhoneBurner

PhoneBurner is built for high-efficiency outbound calling. With Salesforce integration, reps can power dial leads, automate follow-ups, and log activity without slowing down. It’s a favorite among inside sales teams aiming to increase daily call volume.

• High-speed power dialing directly from Salesforce for faster outreach
  
• Seamless handling of inbound and outbound calls within the CRM
  
• Custom call dispositions that trigger automated actions like emails or updates
  
• One-click voicemail drops and follow-up emails to streamline communication

Pricing: The basic plan starts at $140 per month

G2 Reviews: 4.7/5

10. 8×8

8×8 is an enterprise-grade VoIP for Salesforce solution. It includes call logging, recording, analytics, and even video integration for virtual meetings. Teams looking for a secure and scalable option often choose 8×8 for its stability and support.

• Native Salesforce integration for click-to-dial, call pop, and automatic call logging
  
• Advanced call analytics and reporting to track agent performance and call outcomes
  
• Call recording and storage for quality assurance, compliance, and training
  
• Support for voice, video, and messaging within a unified communications platform

Pricing: They offer plans based on business requirements and customized pricing

G2 Review: 4.0/5

11. Zoom Phone

Zoom Phone is an extension of the popular Zoom platform and now includes Salesforce telephony integration. It offers click-to-call, call forwarding, and automatic syncing with Salesforce contacts and opportunities — ideal for teams already using Zoom for meetings.

• Integrated Zoom Phone widget within Salesforce for seamless call management
  
• Click-to-call and SMS functionality directly from Salesforce records
  
• Automatic call logging and note-taking within Salesforce contact and lead records
  
• Access to call recordings and voicemails from within the Salesforce interface

Pricing: Contact the Zoom Phone team for pricing details.

G2 Review: 4.6/5

Key Takeaways

Choosing the right VoIP for Salesforce can transform the way your team communicates, both internally and with customers. Instead of juggling between disconnected tools, your sales and support reps can make calls, log details, and view conversation history all without leaving the Salesforce interface. Features like one-click calling, automatic call logging, AI-generated summaries, and real-time syncing reduce manual effort and ensure that every interaction is captured accurately. This not only speeds up daily tasks but also improves accountability, follow-ups, and collaboration across departments.

Whether you’re a small team looking for simplicity or a large enterprise seeking advanced analytics and scalability, the tools listed in this blog offer powerful and flexible solutions. From lightweight platforms like FreJun to robust enterprise systems like RingCentral, each VoIP option is built to enhance productivity and integrate deeply with your CRM. By investing in a trusted VoIP for Salesforce solution, your organization can streamline communication, maintain cleaner data, and ultimately deliver a more seamless and professional experience to every lead and customer.

Final Thoughts

As Salesforce continues to be the backbone of sales and support operations, integrating a reliable calling system has become more of a necessity than a choice. Manual calling processes slow down teams, create fragmented data, and lead to missed opportunities. A well-chosen VoIP for Salesforce solution bridges this gap by bringing calling, logging, and communication tracking directly into your CRM workflow.

Whether your goal is to speed up outbound calls, improve customer follow-ups, or simplify internal processes, the tools featured in this list offer something for every team size and business need. From AI-powered call summaries to seamless auto-logging and CRM syncing, these VoIP tools are designed to help your team work smarter, not harder. If you’re serious about improving your communication flow inside Salesforce, now is the time to adopt a VoIP solution that fits your workflow and scales with your growth.

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Further Readings: Top 7 CEIPAL Phone Integration List for India Calling in 2025

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