7 Best CRM Calling Software Tools for Small Businesses

Last updated on February 16th, 2026 at 02:56 pm

For small businesses, managing leads, calls, texts, and customer interactions in separate apps is inefficient. That’s why CRM calling software becomes essential platforms that combine outbound call tracking, call summaries, intelligent routing, and built-in texting with CRM features are game changers. In this guide, we list best outbound call tracking software for small business, crm calling software, and crm with built-in calling features recommendations. If you’re asking: “Can you recommend a platform that combines calling, texting, and a CRM for small businesses?”

The top platforms that combine calling, texting, and CRM with features like outbound call tracking, call summaries, and intelligent routing with CRM sync include FreJun, HubSpot (with calling add-ons), Zoho CRM+Voice, RingCentral, and Salesforce with integrated VoIP. These tools streamline agent workflows and improve customer experience for small teams.

In 2026, small businesses no longer have to choose between affordability and functionality. The best CRM Calling Software, like FreJun, combines powerful features such as auto-dialers, real-time call analytics, AI-based transcription, and seamless CRM integration, all designed to make calling smarter, faster, and more productive. Whether it’s managing sales pipelines, customer support, or timely follow-ups, tools like FreJun streamline communication, empower teams, and deliver highly personalized customer experiences. 

In this article, we explore CRM calling software, how calling CRM tools help streamline outreach, and the best call tools CRM solutions for small business communication.

Why Small Businesses Need CRM Calling Software

For small businesses, every call counts. Whether it’s following up with a sales lead, resolving a customer support query, or nurturing long-term relationships, maintaining context and consistency is crucial. However, manual processes and disconnected systems often lead to missed opportunities, forgotten follow-ups, and poor customer experiences. This is where CRM Calling Software becomes essential.

Tools like FreJun take this a step further by offering AI-powered transcription, real-time analytics, and seamless CRM integrations. FreJun allows businesses to track every interaction, automate follow-ups, and gain deep visibility into team performance, making it easier to scale operations without sacrificing personalization. In a world where agility and responsiveness are critical, FreJun and similar platforms empower small businesses to compete with enterprise-level efficiency.

What Are the Best Tools for Integrating Call Management with CRM for Small Businesses?

For small businesses looking to streamline customer interactions and improve sales efficiency, the best tools for integrating call management with CRM offer seamless connectivity between communication and customer records. These solutions like Frejun allow sales and support teams to make and receive calls directly within the CRM interface, automatically log call activities, and enrich contact data in real time. Leading tools in this space include platforms that support click-to-call, automatic call logging, call recordings, call analytics, and integration with popular CRMs such as Salesforce, HubSpot, and Zoho. By choosing a CRM calling solution that natively integrates with your CRM system, you reduce manual work, improve team productivity, and ensure every customer interaction is tracked and optimized.

Best Outbound Call Tracking Software for Small Business

Outbound call tracking software helps small businesses understand which marketing efforts drive phone conversions, attribute calls to campaigns, and improve outreach performance. The best outbound call tracking tools like Frejun offer features like dynamic number insertion, real-time call dashboards, keyword-level tracking, and integration with CRM and analytics platforms. These tools not only help you monitor call volumes and call quality, but also provide actionable insights through call analytics such as call duration, source tracking, and agent performance. Whether you’re running outbound sales campaigns or measuring the ROI of online advertisements, using dedicated outbound call tracking software ensures you get clear visibility into how calls contribute to business growth.

What to Look for in a CRM Calling Tool

Before choosing a CRM Calling Software, it’s important to focus on features that truly enhance daily operations and team performance. The right tool can automate repetitive tasks, boost visibility, and create a smoother customer communication experience.

Look for CRM calling tools that offer:

• Seamless CRM integration to eliminate manual data entry and keep customer records up to date
  
• Automated call logging and notes so every interaction is captured and easy to revisit
  
• Real-time analytics and performance dashboards to monitor team activity and call outcomes
  
• Click-to-call and SMS support for fast outreach across multiple channels
  
• AI-based transcription or call summaries that provide searchable insights and help with coaching
  
• Multi-device compatibility so remote or hybrid teams can stay connected from anywhere

A well-rounded solution like FreJun can save time, reduce errors, and ensure that no valuable call data gets lost in the shuffle.

7 Best CRM Calling Software Tools

The following 7 Best CRM Calling Software Tools make it easier for small businesses to manage sales and support calls with speed and accuracy. These tools offer features like call logging, CRM integration, real-time analytics, and AI-powered transcriptions, helping teams stay organized, responsive, and efficient across every customer interaction.

1. FreJun

FreJun is purpose-built for growing teams, offering automated call logging, AI-powered transcription, and seamless CRM syncing. With real-time dashboards, role-based access, and smart workflows, it’s an ideal choice for sales, support, and recruitment teams aiming to scale efficiently.

Key Features of FreJun:

• Call Automation: FreJun allows businesses to automate outbound and inbound calls through power dialers and customizable workflows. This eliminates manual dialing and ensures timely follow-ups, helping teams engage with more prospects in less time.
  
• Call Recording & Transcription: All calls made through FreJun can be automatically recorded and transcribed using AI. These transcripts help teams review conversations for quality assurance, compliance, and coaching purposes without needing to listen to every call.
  
• CRM Integrations: FreJun seamlessly integrates with top CRMs like Salesforce, Zoho, HubSpot, and LeadSquared. It ensures all call activity is logged, contact records are updated in real-time, and agents have full context before reaching out.
  
• Real-Time Analytics: The platform provides live dashboards and customizable reports that track call volumes, agent performance, and call outcomes. Managers can use these insights to optimize team workflows and improve productivity.
  
• AI-Driven Insights: FreJun uses AI to deliver call summaries and actionable insights post-conversation. This enables faster decision-making, personalized customer engagement, and better tracking of follow-ups and next steps.

Pricing:

Standard: Begins at $14.49 per user, per month

Professional: Starts at $16.69 per user, per month

G2 Reviews: 4.9/5 

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2. JustCall

JustCall simplifies both outbound and inbound calling for small businesses with an easy-to-use interface. It includes features like auto-dialers, call recording, and SMS campaign management. Seamless CRM integrations with platforms like HubSpot, Zoho, and Salesforce make it ideal for growing teams.

• Click-to-Call & SMS: Initiate calls and send texts directly from Salesforce, ensuring efficient communication without platform switching.
  
• AI-Powered Insights: Leverage AI-generated call summaries and sentiment analysis to gain a deeper understanding of customer interactions.
  
• Automated Logging: Automatically log all calls, texts, and voicemails in Salesforce, keeping records up-to-date and reducing manual data entry.
  
• Call Recording & Playback: Record all inbound and outbound calls within JustCall and access them anytime for quality monitoring, training, and compliance purposes.

Pricing: Starts at $29 per month

G2 Rating: 4.3/5

3. Zoho Voice

Zoho Voice is best suited for businesses already using Zoho’s suite. It integrates smoothly with Zoho CRM, Desk, and Recruit to unify communication. With IVR, call routing, and real-time tracking, it’s a solid fit for small, agile teams.

• Integrated call tracking across Zoho CRM: Enables seamless logging of all calls and improves customer visibility by linking interactions directly to CRM records.
  
• IVR capabilities: Efficiently routes calls to the right agents or departments based on user input, reducing wait times and enhancing service quality.
  
• Real-time team dashboards: Provide live monitoring of call activity and agent performance, helping managers make data-driven decisions.
  
• Automated alerts and follow-ups: Keep teams proactive by sending timely notifications and ensuring no lead or issue slips through the cracks.

Pricing: Starts at $34 per month

G2 Rating: 4.1/5

4. CloudTalk

CloudTalk offers a powerful VoIP backbone combined with seamless CRM integrations. It enhances team efficiency with features like smart call queues, real-time analytics, and customizable call tagging. Ideal for support and sales teams looking to scale communications.

• AI-powered call transcription: CloudTalk automatically transcribes calls and provides data-driven analytics, helping teams uncover patterns, track sentiment, and improve customer conversations.
  
• Call tagging: Agents can tag calls and add custom fields to better organize interactions, making it easier to search, filter, and report on specific call types.
  
• IVR and Call queues: Advanced routing tools ensure that calls are directed to the right agents based on skills, availability, or caller input, improving efficiency and response times.
  
• Performance dashboards: Managers get real-time visibility into agent activity and call performance, all synced directly with the connected CRM for seamless reporting.

Pricing: The basic plan starts at $30 per month.

G2 Rating: 4.3/5

5. Dialpad

Dialpad stands out by combining AI-driven transcriptions, sentiment analysis, and unified communication in a single platform. It supports voice, video, and messaging, making it ideal for flexible team setups. Perfect for hybrid and remote teams needing real-time insights and seamless collaboration.

• Voice intelligence: Dialpad captures conversations in real-time and provides emotional tone insights, helping managers understand customer sentiment and rep effectiveness at a glance.
  
• Business calling: Teams can manage calls, messages, and meetings from a single app, making it ideal for internal collaboration and external communication.
  
• Integrations: While it connects with popular tools, the CRM integration is not tailored for deep sales activity tracking compared to more sales-first platforms.
  
• Conversation analytics: Offers post-call analytics and coaching recommendations based on transcribed interactions, helping support ongoing training and quality assurance.

Pricing: Starts at $15 per month

G2 Reviews: 4.4/5

6. Aircall

Aircall is known for its intuitive interface and strong native CRM integrations, making it easy for teams to get started quickly. It offers features like call whispering, call queuing, and live call monitoring. This makes it a great choice for customer-focused small businesses aiming to boost service quality.

• IVR and Call routing: Aircall helps direct inbound calls efficiently using interactive voice menus and routing rules tailored to team availability.
  
• CRM integrations: Syncs contact details, call logs, and notes directly with popular CRMs to keep your sales and support systems aligned.
  
• Global number availability: Offers international phone numbers in over 100 countries, making it easy to build a global presence without physical offices.
  
• Real-time call monitoring and analytics: Managers can listen in, whisper advice, or analyze call performance through live dashboards and historical reporting tools.

Pricing: The basic plan starts at $30 per month.

G2 Rating: 4.3/5

7. RingCentral

RingCentral provides a robust solution for voice calling and team messaging, backed by deep CRM integrations. It features call analytics, IVR systems, and built-in collaboration tools. Ideal for small businesses looking for a unified communication platform that scales.

• Multi-channel support: RingCentral allows teams to call, message, video chat, and share files from a single platform, reducing tool clutter.
  
• Enterprise security & compliance: It supports HIPAA, GDPR, and offers detailed administrative controls to ensure secure communication.
  
• Global scalability: The platform is built to scale across geographies with number provisioning, intelligent call routing, and multi-location support.
  
• Integrated collaboration tools: Seamlessly connects with Microsoft 365, Google Workspace, Slack, and more to enhance team productivity.

Pricing: Starts at $20 per month

G2 Rating: 4.0/5

📊 CRM Calling Software Comparison for Small Businesses

CRM Tool	Outbound Call Tracking	CRM Integration	Intelligent Call Routing	SMS/Text Messaging	Ideal For	Starting Price
FreJun	✅ Yes	✅ Native	✅ Yes	✅ Yes	SMBs, remote teams	₹499/user/month
Zoho CRM	✅ Yes	✅ Native	✅ Yes	✅ Yes	Startups, SMEs	₹1,199/user/month
HubSpot CRM	✅ Yes	✅ Native	✅ Yes	✅ Yes	All-in-one solution seekers	Free / Paid plans
Pipedrive	✅ Yes	✅ Native	✅ Yes	✅ Yes	Sales teams	₹1,499/user/month
Freshsales	✅ Yes	✅ Native	✅ Yes	✅ Yes	SMBs, startups	₹1,499/user/month
Aircall	✅ Yes	✅ Integrations	✅ Yes	✅ Yes	Call centers	₹1,199/user/month
RingCentral	✅ Yes	✅ Integrations	✅ Yes	✅ Yes	Enterprises	₹1,499/user/month

Key Takeaways

Small businesses thrive on strong communication, and choosing the right CRM calling software plays a crucial role in achieving that. The best tools go beyond just making calls; they offer seamless CRM integration, real-time analytics, and automation that help teams stay efficient and focused. Platforms like FreJun bring enterprise-level features to small teams, including AI-based transcription, auto-logging, and performance dashboards, all designed to streamline workflows and reduce manual effort.

In today’s fast-paced, customer-first environment, tools that combine calling capabilities with data-driven insights give small businesses a competitive edge. Whether it’s managing leads, tracking conversations, or improving team collaboration, CRM-integrated calling software ensures that no opportunity is missed and every interaction is tracked. For growing teams, it’s not just about making calls, it’s about making smarter ones.

Final Thoughts

As small businesses evolve, so do their communication needs. What may start with basic calling quickly transforms into a requirement for smarter workflows, data visibility, and seamless integration. While there are many CRM calling software options on the market, very few offer the intelligence, automation, and scalability that growing teams truly need to stay competitive.

FreJun stands out as a modern CRM calling software built specifically for businesses that value efficiency and performance. From AI-powered transcriptions and real-time analytics to effortless CRM syncing, FreJun brings together everything teams need in one unified platform. It simplifies outbound and inbound calling, automates manual tasks, and provides managers with deep visibility into team performance. For businesses ready to scale communication operations without losing control or context, FreJun offers the perfect combination of simplicity and power.

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Further Readings – How Calling Works in Squarebox: Streamlining Communication with FreJun Integration

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