Sales teams in the Middle East face unique challenges in tracking and optimizing customer interactions. As the market is diverse and mobile-first, businesses must ensure they capture, analyze, and optimize every call to enhance sales performance. Therefore, call tracking solutions are essential to help businesses monitor call sources, analyze customer behavior, and measure campaign effectiveness. By doing so, businesses can ensure maximum return on investment (ROI) from sales efforts.
In this guide, we will explore 7 top call-tracking solutions that are specifically tailored for sales teams in the Middle East. In addition, these solutions provide valuable insights that help businesses improve their customer engagement strategies and boost overall sales performance.
7 Best Call Tracking Solutions for Sales Teams in the Middle East
1. FreJun (Top Pick)
Why Choose FreJun?
When it comes to VoIP services, FreJun is truly in a league of its own, offering a robust, feature-rich platform designed to meet the evolving needs of modern businesses. From startups to enterprises, FreJun is undoubtedly the ultimate choice for organizations that prioritize seamless communication, efficiency, and innovation. Built with cutting-edge technology, FreJun provides advanced VoIP solutions that not only simplify communication but also enhance overall productivity.
Moreover, FreJun’s AI-driven capabilities, such as call transcription and sentiment analysis, make it a game-changer in the VoIP industry. As a result, businesses can gain deeper insights into customer interactions, enabling them to refine their service strategies and improve customer satisfaction. Furthermore, with FreJun, companies benefit from intuitive call management features, global connectivity, and seamless integration with popular CRM platforms, thus creating a unified communication hub.
Key Features:
- Virtual Numbers: Provides local or toll-free numbers for businesses, enhancing accessibility and professional presence.
- Click-to-Call and Autodialer: Enables users to initiate calls with a single click and automatically dial lists of phone numbers, increasing efficiency and call volume.
- Call Transcription and Recording: Automatically records and transcribes calls for future reference and training purposes, ensuring important information is captured accurately.
- CRM/ATS Integration: Seamlessly integrates with existing Customer Relationship Management (CRM) and Applicant Tracking Systems (ATS), consolidating call data within current workflows.
Learn more about FreJun’s CRM/ATS integration.
- Reports and Analytics: Offers detailed analytics to track team performance, identify successful strategies, and pinpoint areas for improvement.
Access FreJun’s call analytics tools.
- AI Insights: Utilizes AI to analyze call data, providing actionable insights to enhance call operations and overall business communication strategies.
Understand FreJun’s AI-powered capabilities here.
By leveraging advanced AI technologies, FreJun aims to streamline communication processes, reduce manual tasks, and enhance productivity for data-driven teams across various business sectors.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
Best For: Sales teams that need AI-powered call tracking with deep analytics.
2. CallRail
Callrail The software helps a company determine the marketing channels that generate more calls. In addition, the system also features call-tracking software that measures the quality of inbound leads generated by various channels, such as emails, radio, television, newspapers, and other digital marketing campaigns. As a result, businesses can identify which channels are the most effective in driving quality leads, enabling them to optimize their marketing strategies accordingly. Moreover, by tracking the performance across multiple channels, companies can make data-driven decisions to improve their overall marketing ROI.
Why Choose CallRail?
CallRail provides advanced call tracking and attribution solutions to measure the effectiveness of marketing campaigns.
Key Features:
- Dynamic number insertion for campaign tracking
- Call recording & transcription
- Keyword-level tracking for paid ads
- Multi-touch attribution
- AI-powered conversation intelligence
Pricing: The basic plan for call tracking is $45/per month
G2 Rating: 4.6/5
Best For: Businesses tracking marketing ROI and call conversions.
3. Invoca
Invoca It is a revenue execution platform that connects marketing and sales teams, allowing them to track and optimize the buying journey. As a result, this helps drive more revenue. Furthermore, by streamlining the collaboration between these teams, the platform ensures a more aligned approach to customer acquisition and retention. In addition, it offers tools that enhance visibility into key metrics, empowering teams to make more informed decisions and improve their overall performance.
Why Choose Invoca?
Invoca is a call intelligence platform that helps sales teams capture real-time insights from customer calls.
Key Features:
- AI-powered conversation analytics
- Call scoring & sentiment detection
- Real-time coaching for sales teams
- Integration with Google Ads & CRMs
- Customizable call tracking dashboards
Pricing: Visit invoca page for pricing details
G2 Rating: 4.5/5
Best For: Enterprises looking to optimize inbound sales calls.
4. Phonexa
Phonexa It is a marketing automation software that is available on Google Cloud Marketplace. In addition, it can also be accessed through the Phonexa app on Google Play. Moreover, this flexibility allows users to easily choose the platform that best suits their needs. As a result, businesses can seamlessly integrate the software into their existing systems, maximizing efficiency and performance.
Why Choose Phonexa?
Phonexa is an all-in-one call tracking, lead management, and analytics platform designed for performance-driven sales teams.
Key Features:
- IVR-based call tracking
- Lead distribution & scoring
- Detailed call analytics & heatmaps
- Multi-channel attribution tracking
- Cloud-based VoIP integrations
Pricing: The basic plan starts from $250/per month.
G2 Rating: 4.5/5
Best For: Businesses needing multi-channel lead tracking.
5. CallTrackingMetrics
CallTrackingMetrics is undoubtedly one of the best call trackers for attributing leads and gaining comprehensive data. As a result, you can optimize your marketing strategies more effectively. Furthermore, its detailed insights allow businesses to make data-driven decisions, improving overall performance. In addition, this tool helps track the effectiveness of various marketing channels, ensuring maximum return on investment.
Why Choose CallTrackingMetrics?
This platform helps track calls, texts, and chat interactions to improve customer engagement.
Key Features:
- AI-driven call insights & automation
- Geo-based call tracking
- Real-time speech analytics
- Integration with Google Analytics & CRMs
- Automated call scoring
Pricing: The basic plan starts at $79/per month.
G2 Rating: 4.5/5
Best For: Teams that need detailed reporting and automation.
6. Ringba
Ringba It is a call tracking and analytics platform that helps marketers and brands track and optimize their call campaigns. In addition, it’s designed to help save money on call fees, ultimately reducing costs. Moreover, the platform works to increase ROI by providing detailed insights into campaign performance. As a result, businesses can make informed decisions that lead to better marketing outcomes. Furthermore, its features enable ongoing optimization, ensuring maximum efficiency over time.
Why Choose Ringba?
Ringba is a powerful call tracking platform used by sales teams to maximize inbound leads and marketing effectiveness.
Key Features:
- AI-based call routing & scoring
- Customizable call attribution reports
- Real-time bidding for inbound leads
- Affiliate tracking & fraud prevention
- Advanced call recording & analytics
Pricing: The basic plan starts at $147/per month.
G2 Rating: 4.6/5
Best For: Performance marketing teams and high-volume call campaigns.
7. WhatConverts
WhatConverts tracks all marketing channels and the leads they generate, helping agencies deliver maximum marketing value to clients.
Why Choose WhatConverts?
WhatConverts provides detailed insights into call tracking, form submissions, and customer interactions.
Key Features:
- End-to-end lead tracking
- Call & form submission tracking
- Google Ads & Facebook Ads integration
- Dynamic phone number insertion
- Lead management & reporting
Pricing: The basic plan starts from $30/per month.
G2 Pricing: 4.2/5
Best For: Businesses wanting complete visibility into lead sources.
Conclusion
For sales teams in the Middle East, implementing the right call tracking solution can significantly enhance customer engagement, conversion rates, and marketing ROI. By leveraging AI-driven insights, real-time analytics, and CRM integrations, businesses can maximize sales performance and improve customer interactions.
Upgrade to FreJun Today and take your sales call tracking to the next level with AI-powered analytics!
Further Reading: Top 7 Microsoft Dynamics Calling Integrations for 2025: A Comprehensive Guide
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.