Best Call Center CRM Software: Top 10 List

Is your call center struggling to manage customer interactions efficiently? In today’s fast-moving, customer-centric world, call centers need more than just basic tools to stay ahead. This is where Call Center CRM Software becomes a game-changer, especially when paired with smart calling solutions like FreJun. From click-to-call to real-time analytics, CRMs integrated with FreJun empower agents to handle calls faster, log conversations automatically, and never miss a follow-up. Whether you’re focused on sales, support, or service, this combination drives better customer outcomes and stronger team performance.

But not all CRMs are created equal. In fact, the gap between average and exceptional platforms is widening. The best solutions go beyond basic contact management — they offer intelligent features like auto-dialers, seamless telephony integration, detailed call history, and AI-powered insights. What’s more, many of these capabilities become even more powerful when enhanced by FreJun.

However, with so many tools in the market all claiming to be the best, making the right choice can feel overwhelming. To make things easier, we’ve carefully handpicked the top 10 CRM tools for call centers in 2025. These platforms not only lead the industry, but also integrate flawlessly with FreJun, helping you streamline operations, reduce response times, and elevate every customer interaction. Whether you’re scaling fast or simply looking to improve efficiency, this list is designed to guide you toward the right solution.

Why CRM Matters for Call Centers?

Customer expectations are higher than ever. Whether it’s a phone call, email, or live chat, they now demand quick, personalized, and seamless interactions across every touchpoint. In this landscape, delivering such consistently high-quality service manually is nearly impossible — especially for call centers handling large volumes of inquiries. That’s exactly why having a robust Call Center CRM Software is no longer a luxury; it’s a necessity.

A good CRM acts as the central nervous system of your support or sales operations. With it, agents can effortlessly track previous interactions, update call notes in real time, and follow up without missing a beat. More importantly, it enables teams to stay proactive, rather than reactive, when addressing customer needs.

What truly sets top-performing call centers apart, however, is how intelligently they leverage their CRM tools. Through advanced features like automatic call logging, complete contact history, and workflow automation, agents can minimize repetitive tasks and focus more on resolving issues — faster and more effectively.

When these CRMs are paired with smart telephony solutions like FreJun, their potential expands even further. FreJun enhances voice communication by enabling one-click calling, real-time call tracking, and AI-generated call insights — all seamlessly integrated within the CRM interface. As a result, teams benefit from a unified workspace that’s not only efficient but also intuitive and responsive.

In the end, this powerful combination creates a faster, smarter, and more human-centered support experience. It empowers teams to scale exceptional service delivery while staying highly organized, data-driven, and ready to meet evolving customer expectations.

What Makes a Great Call Center CRM?

A powerful Call Center CRM Software goes beyond basic contact management; in fact, it should actively enhance agent efficiency and streamline communication workflows. To achieve this, the best platforms combine automation, real-time insights, and seamless telephony integration to create a unified, highly productive environment.

From the moment an agent logs in, they should be able to initiate calls with a single click, access detailed customer histories instantly, and update records without switching tabs. Moreover, features like automatic call logging, smart reminders, and AI-powered suggestions ensure that no opportunity or customer concern slips through the cracks.

By integrating all of these capabilities, a modern Call Center CRM doesn’t just support your team — it supercharges them, helping them work faster, communicate smarter, and deliver more personalized experiences at scale. The right CRM enables teams to deliver faster, smarter, and more personalized service.

• Click-to-call and auto-dialer features for instant outreach
  
• Automatic logging and call recording to maintain complete call histories
  
• Real-time dashboards and analytics to monitor performance and KPIs
  
• CRM + telephony integration for a unified communication experience

With the right tools in place, your call center agents can focus less on juggling systems and more on building meaningful customer connections, especially when using smart calling solutions like FreJun, which seamlessly integrate voice features directly into your CRM workflow for maximum impact.

Top 10 Call Center CRM Software in 2025

These are the top 10 Call Center CRM Software in 2025:

1. FreJun

FreJun is a dedicated cloud telephony platform built specifically for seamless calling inside CRM systems. Designed with modern call centers in mind, it offers powerful features like click-to-call, auto-logging, AI-driven call summaries, and real-time analytics. Together, these tools significantly enhance how teams engage with leads and customers, improving both speed and quality of conversations.

What makes FreJun stand out even more is its ability to integrate smoothly with popular CRMs such as Zoho, HubSpot, and Salesforce. As a result, it becomes a powerful voice layer that adds context, automation, and intelligence to every interaction. Whether you’re scaling a sales team or supporting high call volumes in customer service, FreJun helps your team work more efficiently — all from within the CRM interface they already use.

Key Features of FreJun:

• Call Automation: FreJun allows businesses to automate outbound and inbound calls through power dialers and customizable workflows. This eliminates manual dialing and ensures timely follow-ups, helping teams engage with more prospects in less time.
  
• Call Recording & Transcription: All calls made through FreJun can be automatically recorded and transcribed using AI. These transcripts help teams review conversations for quality assurance, compliance, and coaching purposes without needing to listen to every call.
  
• CRM Integrations: FreJun seamlessly integrates with top CRMs like Salesforce, Zoho, HubSpot, and LeadSquared. It ensures all call activity is logged, contact records are updated in real-time, and agents have full context before reaching out.
  

Pricing:

Standard: Begins at $14.49 per user, per month

Professional: Starts at $16.69 per user, per month

G2 Reviews: 4.9/5 

2. Zoho CRM

Zoho CRM is a well-rounded platform offering sales automation, marketing tools, and built-in telephony through Zoho PhoneBridge. Its integration with FreJun enables one-click calling and auto-logging, boosting productivity for support and sales teams. The platform is ideal for businesses looking for flexibility and scalability in their call center operations.

• Workflow automation: Eliminate manual tasks by automating follow-ups, assignments, and status updates.
  
• AI-powered insights: Zia, Zoho’s AI assistant, provides sales predictions, deal insights, and anomaly alerts.
  
• Custom dashboards and reports: Track sales metrics and team performance in real time with fully customizable analytics.
  
• Seamless app integrations: Connect with Zoho’s ecosystem and third-party tools like G Suite, Mailchimp, and Slack.

Connect FreJun with Zoho CRM using PhoneBridge integration to enable seamless calling, auto-logging, and real-time activity sync, boosting your team’s productivity without switching tools.

Pricing: Starts at $29 per user per month. 

G2 Reviews: 4.4/5

3. Freshsales

Freshsales, by Freshworks, is known for its AI-powered lead scoring and native phone system that streamlines outbound calling. It provides robust automation tools, custom pipelines, and caller ID functionality for sales teams. The platform supports CRM-telephony integrations that simplify outreach and follow-ups.

• AI-powered lead scoring: Prioritize high-intent leads with Freddy AI’s predictive scoring and smart suggestions.
  
• Customizable deal pipelines: Visualize, track, and manage opportunities with tailored sales workflows.
  
• Sales sequences: Automate personalized email and follow-up sequences for better engagement.
  
• Activity timeline: View a 360° timeline of each lead’s interactions—calls, emails, meetings, and more.

Pricing: Starts at $38 per month

G2 Reviews: 4.5/5

4. HubSpot CRM

HubSpot CRM is a free, intuitive platform that includes essential features like pipeline tracking, email integration, and basic calling tools. With integrations like FreJun, teams can unlock click-to-call, recording, and call tracking capabilities. It’s a great choice for startups and small teams looking for an easy entry into CRM-backed calling.

• Email tracking & scheduling: Know when a lead opens your email and follow up at the perfect time.
  
• Visual sales pipelines: Easily track and manage deals through every stage with drag-and-drop simplicity.
  
• Integrated marketing tools: Run email campaigns, forms, and landing pages—all from within the CRM.
  
• App ecosystem: Connect HubSpot with tools like Gmail, Outlook, Shopify, Slack, and more with one-click integrations.

Connect FreJun with Zoho CRM through PhoneBridge integration to enable seamless calling, auto-logging, and real-time activity sync, boosting your team’s productivity without switching platforms.

Pricing: Free plan available; Paid starts at $30 per month

G2 Reviews: 4.4/5

5. Salesforce Service Cloud

Salesforce Service Cloud is an enterprise-grade CRM offering deep customization, automation, and omnichannel support. Its telephony integrations, including with FreJun, make it a go-to platform for large call centers needing advanced routing, tracking, and agent performance tools.

• Omnichannel case management: Manage customer support across email, phone, chat, and social channels—all from a single unified dashboard to ensure no interaction is missed.
  
• Automation with Salesforce Flow: Automate repetitive support tasks, approvals, and case escalations using drag-and-drop workflows that improve speed and consistency.
  
• AI insights with Einstein Analytics: Leverage predictive AI to identify trends, prioritize cases, and recommend next-best actions, empowering agents to make smarter decisions.
  
• FreJun click-to-call and call logging integration: Enable one-click calling directly from Salesforce, with every call automatically logged, recorded, and tagged for performance tracking and compliance.

Pricing: Starts at $25 per month

G2 Rating: 4.4/5

6. Bitrix24

Bitrix24 is a free CRM with a built-in phone system, automation, and contact center tools. It offers team collaboration features like task management and internal chat, making it ideal for small to midsize call centers. While the base version is free, advanced telephony features are available in paid plans.

• CRM, project management, and HR in one: Bitrix24 offers an all-in-one platform where businesses can manage sales pipelines, internal projects, and HR processes without switching tools.
  
• Task automation and team collaboration: Automate recurring tasks, assign responsibilities, and collaborate seamlessly using built-in chat, shared calendars, and document management.
  
• FreJun click-to-call and real-time analytics: With FreJun integration, users can initiate calls directly from Bitrix24, auto-log conversations, and access real-time call metrics to monitor performance.
  
• IVR routing and call tagging: Set up intelligent IVR flows and automatically tag calls for better categorization, reporting, and streamlined follow-ups.

Pricing: Starts at ₹1,590 per month

G2 Rating: 4.1/5

7. Kapture

Kapture is tailored for support-focused operations and B2C call centers. It offers a visual ticketing system, WhatsApp integration, and a customizable call management module. The platform supports multi-channel engagement and helps streamline resolution workflows.

• Visual Ticketing System: Track, assign, and resolve customer issues with a drag-and-drop ticketing interface.
  
• WhatsApp & Omnichannel Integration: Communicate with customers across email, chat, social media, and WhatsApp from a single dashboard.
  
• Customizable Call Management Module: Tailor call workflows and scripts to suit your support processes and team structure.
  
• Workflow Automation: Automate routine support tasks like follow-ups, escalations, and status updates to boost agent productivity.

Pricing: Custom 

G2 Rating: 4.5/5

8. Zendesk Sell

Zendesk Sell combines CRM functionality with built-in calling tools and productivity tracking. It supports outbound campaigns with power dialers, lead management, and real-time call reporting. Ideal for sales teams, it improves follow-up speed and keeps pipelines full.

• Built-in Calling & Power Dialer: Make calls directly from the platform with automatic logging and productivity tracking.
  
• Sales Automation Tools: Streamline lead follow-ups, task reminders, and pipeline movement with smart automation.
  
• Customizable Dashboards & Reports: Gain insights into sales performance, call outcomes, and deal progress in real time.
  
• Seamless CRM Integration: Easily connects with tools like Gmail, Slack, and other CRMs for unified communication and data flow.

Pricing: Starts at $19 per month 

G2 Rating: 4.4/5

9. LeadSquared

LeadSquared bridges CRM and ATS functionalities, making it suitable for sales, support, and recruitment teams. Its robust call tracking system, especially when paired with FreJun, enables better campaign execution and real-time engagement insights. It’s particularly effective in high-volume environments.

• CRM + ATS Functionality: Combines lead management with recruitment tracking, ideal for sales and hiring workflows.
  
• Advanced Call Tracking: Monitor inbound and outbound calls, record interactions, and analyze agent performance.
  
• FreJun Integration: Enhances calling with click-to-call, auto-logging, and real-time analytics for faster follow-ups.
  
• Automation & Lead Scoring: Automate lead nurturing and prioritize prospects using behavior-based scoring.

Pricing: Starts at ₹2500 per month 

G2 Rating: 4.5/5

10. Agile CRM

Agile CRM is a cost-effective tool packed with features like telephony, email marketing, lead scoring, and automation. It’s perfect for small teams looking to manage customer communication without complexity. With VoIP integrations, it also supports basic call center operations.

• Built‑in Telephony Tools: Click‑to‑call, power dialer, call recording, and automatic logging keep phone interactions fast and organized.
  
• All‑in‑One CRM & Marketing Suite: Combines contact management with email campaigns, landing pages, and lead‑scoring automation in a single platform.
  
• Budget‑Friendly Pricing: Free for up to 10 users, with paid plans starting around ₹750 per user per month, perfect for cost‑conscious small teams.
  
• Customizable Workflows & Integrations: Drag‑and‑drop deal stages, extensive API, and native integrations with tools like Slack, Twilio, and Shopify enable tailored, scalable processes.

Pricing: Free for up to 10 users

G2 Rating: 4.0/5

Key Takeaways

Choosing the right Call Center CRM Software can significantly enhance how your team communicates, tracks performance, and supports customers. From built-in calling tools and auto-logging to advanced analytics and seamless CRM-telephony integration, these platforms offer everything needed to streamline call center operations. Whether you’re a small team looking for budget-friendly solutions like Agile CRM or an enterprise scaling with Salesforce or LeadSquared, integrating smart tools like FreJun elevates your calling efficiency and customer experience.

• Most traditional CRMs lack built-in calling intelligence; adding tools like FreJun can drastically improve agent efficiency.
  
• Platforms like FreJun, Zoho, and Freshsales are optimized for call center operations.
  
• Auto-logging, real-time analytics, and integration capabilities are non-negotiable for a top-tier call center CRM.

Final Thoughts

In today’s high-speed, customer-driven market, the difference between winning and losing a client often comes down to how fast and effectively your team communicates. While most CRMs help organize contacts and track interactions, they frequently fall short when it comes to seamless voice communication — a core function for any call center. That’s exactly where FreJun steps in and truly stands out.

By enhancing your existing CRM infrastructure with intelligent calling capabilities like click-to-call, auto-logging, call recording, and even AI-driven call summaries, FreJun fills the gaps that traditional CRMs leave behind. As a result, manual processes are eliminated, response times are drastically reduced, and agents are empowered with real-time insights to have more meaningful conversations at the right moment.

Furthermore, for organizations that rely heavily on both outbound and inbound calls, FreJun delivers unmatched value. It turns your CRM into a fully integrated communication hub, ensuring every call, note, and customer interaction is captured and accessible in one place. With seamless integrations into leading platforms like Zoho, HubSpot, Salesforce, and LeadSquared, your team can work smarter — not harder.

In doing so, FreJun not only improves operational efficiency but also boosts agent productivity and strengthens customer relationships. Ultimately, powering your Call Center CRM Software with FreJun isn’t just an upgrade — it’s a transformation. It enables your call center to operate faster, smarter, and with a level of professionalism that today’s customers immediately notice and genuinely appreciate.

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Further Readings – 11 Best Alternatives to JustCall for Business Communication

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