Are VoIP Calls Allowed in the UAE

The ability to make voice and video calls over the internet has transformed the way people communicate worldwide. VoIP (Voice over Internet Protocol) services, such as WhatsApp, Skype, and FaceTime, have made it easier and more affordable to connect with family, friends, and business contacts across different countries.

However, in the United Arab Emirates (UAE), the use of unauthorized VoIP services is strictly regulated. Many residents and businesses in the UAE often find themselves unable to make VoIP calls using popular apps, leaving them searching for legal and approved alternatives.

This will explain the VoIP regulations in the UAE, explore government-approved alternatives, and provide the best solutions for businesses looking for secure and compliant communication tools.

By the end you will understand:

• Why VoIP services are restricted in the UAE
• Which VoIP apps are legal and approved
• How businesses can use VoIP without breaking regulations
• The best VoIP alternatives for high-quality international communication

What is VoIP, and Why is it Restricted in the UAE?

VoIP Technology

VoIP (Voice over Internet Protocol) allows users to make voice and video calls over the internet instead of traditional phone lines. It works by converting voice data into digital signals and transmitting them through an internet connection, making international calls significantly cheaper than using mobile networks.

Most countries allow the free use of VoIP services, but in the UAE, the government imposes strict controls on internet calling.

Why is VoIP Restricted in the UAE?

There are several reasons why the UAE has banned unlicensed VoIP services:

1. Telecom Regulation & Revenue Protection
   
   • The UAE has two major telecom providers, Etisalat and Du, which generate significant revenue from international calling services.
   • Allowing free VoIP calls through apps like WhatsApp and FaceTime would reduce revenue for these telecom operators.
     
2. Security & Surveillance
   
   • The UAE government regulates all communication services to ensure security, monitor threats, and prevent illegal activities.
   • End-to-end encrypted VoIP calls make it difficult for authorities to monitor conversations, which is a major concern for national security.
     
3. Legal & Compliance Reasons
   
   • The Telecommunications and Digital Government Regulatory Authority (TDRA) mandates that all VoIP services must be licensed and approved to operate in the UAE.
   • Unauthorized VoIP services are considered illegal, and using them through VPNs or other workarounds can result in legal consequences.

Are VoIP Calls Legal in the UAE?

Yes, VoIP calls are allowed in the UAE, but only through licensed providers. The UAE’s TDRA has approved specific VoIP applications, which can be accessed through telecom operators like Etisalat and Du.

However, popular VoIP services like WhatsApp, FaceTime, and Viber remain restricted for voice and video calling. If you try using these apps to make calls, they won’t connect unless you’re using a VPN (which is also illegal in the UAE for bypassing VoIP restrictions).

Legal VoIP Services in the UAE

If you want to make VoIP calls legally, you must use government-approved apps or business VoIP solutions.

The following VoIP services are approved by the UAE government:

• BOTIM – A widely used internet calling app that supports voice and video calls.
• C’Me – An Etisalat-supported VoIP service.
• HiU Messenger – A Du-approved calling app.
• Voico UAE – A business-friendly VoIP service.
• Microsoft Teams, Zoom, and Cisco Webex – Enterprise-grade VoIP solutions for professional communication.

Best VoIP Calling App for Businesses in the UAE

For businesses in the UAE, communication is essential, and relying on government-approved VoIP apps like BOTIM may not be enough. Companies need a high-quality, AI-driven, and legally compliant VoIP solution for their operations.

FreJun – The Best Legal VoIP Solution for Businesses in the UAE

FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics, making it the best choice for companies in the UAE.

Key Features:

• AI-Powered Call Analytics – Track, analyze, and improve calls.

          How FreJun’s AI Enhances Business Communication

• Seamless CRM Integration – Works with Salesforce, HubSpot, and Zoho.

         See How FreJun Integrates with Leading CRMs

•  Call Recording & Transcription – Automatically log and store call data.

          Discover How FreJun’s Call Recording Works

• Enterprise-grade security – GDPR-compliant with encryption.
  
• Virtual Numbers & Auto Dialing – Expand business reach globally.

          Explore FreJun’s Virtual Phone Solutions

• Multi-Device Compatibility – Use on desktop, mobile, and VoIP phones.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

Best For: Businesses, sales teams, remote teams, and enterprises that need secure VoIP communication.

Common Questions About VoIP in the UAE

1. Can I Use a VPN to Access Blocked VoIP Services?

Technically, a VPN can bypass VoIP restrictions, but using a VPN for this purpose is illegal in the UAE. If caught, you may face fines and legal consequences.

2. What Happens If I Use an Unauthorized VoIP App?

If you attempt to make calls using WhatsApp, FaceTime, or Skype, the call won’t connect.
If authorities detect the use of unlicensed VoIP services, businesses could face penalties.

3. Are There Any Free Legal VoIP Apps in the UAE?

No. All legal VoIP services require a subscription through Etisalat or Du.

4. Which VoIP Service is Best for Businesses?

For individual users, apps like BOTIM or HiU Messenger are suitable. For businesses, the best option is FreJun because it offers AI-driven call automation, CRM integration, and high-quality business communication features.

Conclusion: The Right Way to Use VoIP in the UAE

VoIP calls are allowed in the UAE, but only through licensed providers. Unauthorized VoIP apps like WhatsApp, FaceTime, and Skype remain blocked, so individuals and businesses must use TDRA-approved services to ensure legal compliance.

For businesses looking for a high-quality, secure, and AI-powered VoIP platform, FreJun is the best option. With seamless CRM integration, advanced automation, and enterprise security, FreJun ensures smooth and professional communication without the risk of service disruptions.

Upgrade to FreJun today and experience secure, AI-driven VoIP calling in the UAE!

Further Reading: Top 7 Microsoft Dynamics Calling Integrations for 2025: A Comprehensive Guide