19 VoIP Services to Elevate Your Business – Choose the Right One

Voice over Internet Protocol (VoIP) services have revolutionised business communication by offering cost-effective and flexible solutions that foster seamless collaboration across teams. In an increasingly digital landscape, VoIP has become an essential tool for businesses aiming to stay competitive, improve customer interactions, and increase overall productivity. With the right VoIP system, businesses can unlock numerous benefits including enhanced scalability, easy integrations with popular tools, and high-quality communication for both internal and external conversations. 

As we move into 2025, the demand for efficient VoIP services will continue to grow, and businesses must ensure that they are utilizing the best solution to meet their needs. In this comprehensive guide, we introduce FreJun as the top choice for businesses, along with 18 other distinctive VoIP services to help you select the optimal solution for your organization.

1. FreJun – VoIP Excellence

FreJun leads the VoIP industry by offering a robust, feature-packed platform designed for businesses of all sizes. Whether you are a small startup or an enterprise, FreJun is equipped with advanced AI-driven tools, global virtual numbers, and seamless integrations with popular platforms like Salesforce, HubSpot, and Microsoft Teams. It empowers businesses to optimize customer engagement, increase productivity, and manage calls more effectively. 

The standout feature is FreJun’s AI-powered insights, which provide actionable data that enhances both customer and team communication. For organizations looking to streamline workflows, FreJun’s customizable automation tools like call routing and follow-up reminders are a game changer. With global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.

Key Features:

•   Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.

                    Why is a Virtual Number Beneficial for your Business?

• In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies

• Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organization.

• AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.

                    The Benefits of Using AI Insight for Call Management

• Multilingual Transcription: Support a diverse audience with multi-language transcription for global communication.

• CRM Compatibility: Seamlessly integrate with top CRM tools like Salesforce and HubSpot to enhance workflow automation and customer relationship management.

                     Customer Relationships: Logging Sales Calls in Zoho CRM

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. Avoxi – Advanced Cloud Telephony for Global Teams

Avoxi provides businesses with a scalable and reliable VoIP platform suitable for international operations. Its global reach is bolstered by the ability to offer local and toll-free numbers in over 170 countries. Avoxi’s intelligent call routing and call analytics give businesses the ability to track and optimize call performance while enhancing team collaboration. The service is built on a cloud-based infrastructure, making it an ideal choice for teams working remotely or across multiple regions. With its API integrations, Avoxi also offers businesses the flexibility to customize workflows to meet unique needs.

Key Features:

• Local and toll-free numbers in 170+ countries.
• Call tracking and analytics for performance optimization.
• Intelligent call routing and IVR.
• Cloud-based platform with API integrations.

Pricing: Starts at $19.99/month.

G2 Rating: 4.5/5

3. CloudTalk – Empowering Customer-Focused Teams

CloudTalk is designed specifically for sales and support teams looking to streamline customer communication. With advanced call routing and CRM integrations, it ensures seamless interactions and boosts team productivity. The platform’s real-time call monitoring and analytics allow managers to track performance and ensure that customer service is always on point. CloudTalk’s features also include intelligent IVR and call tagging, which help sales teams qualify leads and customer support teams provide better service.

Key Features:

• Advanced IVR and intelligent call routing.
• Real-time call monitoring and performance tracking.
• CRM integrations with Pipedrive, Zendesk, and more.
• Call tagging and analytics for actionable insights.

Pricing: Starts at $25/user/month.

G2 Rating: 4.3/5

4. Talkroute – Simple and Affordable VoIP

Talkroute provides a user-friendly VoIP solution ideal for startups and small businesses. It offers a straightforward approach to communication with features like virtual numbers, call forwarding and voicemail transcription. The platform also includes an auto-attendant to help with call routing, making it an affordable yet professional option for small teams. With its cross-platform compatibility, Talkroute is accessible on both mobile and desktop, providing flexibility for users on the go.

Key Features:

• Virtual numbers with toll-free and local options.
• Call forwarding and voicemail transcription.
• Auto-attendant for automated call routing.
• Cross-platform compatibility for mobile and desktop devices.

Pricing: Starts at $19/month.

G2 Rating: 4.4/5

5. MightyCall – Best for Entrepreneurs and Small Teams

MightyCall delivers a simple but feature-rich VoIP solution for entrepreneurs and small teams. It offers easy-to-use features like voicemail-to-email transcription and softphone access across mobile and desktop devices. The auto-attendant and call forwarding capabilities ensure a professional communication experience, even for businesses with limited resources. MightyCall’s easy integrations with popular tools make it an ideal choice for growing businesses seeking reliable and affordable communication tools.

Key Features:

• Auto-attendant and call forwarding.
• Voicemail-to-email transcription.
• Softphone access for mobile and desktop devices.
• Easy integrations with popular tools.

Pricing: Starts at $15/user/month.

G2 Rating: 4.5/5

6. Zadarma – Cost-Effective VoIP Solutions

Zadarma stands out as a budget-friendly VoIP service that offers essential features like call management, global virtual numbers, and advanced call analytics. With pricing starting as low as $8/month, it is a great option for businesses looking for an affordable solution that doesn’t sacrifice quality or functionality. Zadarma also provides an API for customizing workflows, making it a versatile choice for businesses with unique communication needs.

Key Features:

• PBX for call management.
• Global virtual numbers in 100+ countries.
• Advanced call analytics and recording.
• API for workflow customizations.

Pricing: paid plans start at $8/month.

G2 Rating: 3.8/5

7. Freshcaller – Optimized for Support Teams

Freshcaller, part of the Freshworks ecosystem, is a VoIP solution designed with support teams in mind. It simplifies customer service workflows by offering features like call routing, real-time performance tracking, and integrated reports to ensure your team can respond quickly to customer needs. The platform’s call queuing, voicemail, and callback options help businesses manage high volumes of customer interactions effectively. Freshcaller also integrates seamlessly with Freshdesk and other third-party tools, making it easy for support teams to track customer issues and deliver exceptional service.

Key Features:

• Call routing and IVR for efficient support.
• Real-time performance metrics and reports.
• Voicemail, call queuing, and callback options.
• Seamless integration with Freshdesk and other tools.

Pricing: Starts at $18/user/month.

G2 Rating: 4.1/5

8. VoIPstudio – Feature-Rich and Reliable

VoIPstudio is known for delivering a reliable and feature-rich VoIP solution ideal for businesses seeking scalability. With HD voice calling, encryption for secure conversations, and multi-device compatibility, businesses can communicate with confidence across teams and with customers. VoIPstudio’s call reporting and monitoring tools give businesses valuable insights into their communication performance, while its easy integration with third-party tools allows for customized workflows.

Key Features:

• HD voice calling with end-to-end encryption.
• Multi-device compatibility and softphone support.
• Detailed call reporting and monitoring.
• Easy integration with third-party tools.

Pricing: Starts at $15/user/month.

G2 Rating: 4.5/5

9. Phone.com – Flexible VoIP for Growing Teams

Phone.com offers a customizable VoIP solution suitable for businesses of all sizes. With a range of features like toll-free, local, and vanity numbers, businesses can personalize their communication to reflect their brand. Phone.com’s drag-and-drop call flow customization allows businesses to tailor their call management to suit their specific needs. The platform also includes video conferencing, SMS messaging, and voicemail transcription, ensuring businesses have a versatile communication tool.

Key Features:

• Toll-free, local, and vanity numbers.
• Drag-and-drop call flow customization.
• Video conferencing and screen sharing.
• SMS messaging and voicemail transcription.

Pricing: Starts at $12.99/user/month.

G2 Rating: 3.4/5

10. 3CX – Unified Communication Simplified

3CX offers a unified communication platform that integrates voice, video, and team collaboration tools into a single solution. Ideal for businesses looking for an all-in-one communication system, 3CX provides advanced call analytics, web-based video conferencing, and mobile apps for iOS and Android users. Its integration with Office 365 makes it a valuable tool for teams already using Microsoft’s productivity suite.

Key Features:

• Web-based video conferencing.
• Advanced call analytics and management tools.
• Mobile apps for iOS and Android.
• Seamless integration with Office 365.

Pricing: Contact for details.

G2 Rating: 4.4/5

11.  Twilio – Programmable VoIP for Developers

Twilio is a versatile VoIP platform that enables developers to build custom communication solutions using APIs for voice, messaging, and video. With a robust infrastructure, Twilio allows businesses to scale their communication systems as needed. Whether integrating SMS, voice calls, or video into an existing application or creating a new communication tool, Twilio provides flexibility and extensive resources for developers.

Key Features:

• Programmable APIs for voice and SMS integration.
• Virtual numbers in 100+ countries.
• Advanced call routing and analytics.
• Scalable infrastructure for businesses of all sizes.

Pricing: Pay-as-you-go starting at $0.0085/minute.

G2 Rating: 4/5

12. Nextiva – VoIP Business Phone System

Nextiva provides businesses with a VoIP platform that combines reliable communication tools with advanced call management features. Its HD voice calling, smart call routing, and unlimited calling across the U.S. and Canada make it a comprehensive solution for teams. The platform also integrates with popular CRM and helpdesk tools, ensuring customer data is always accessible.

Key Features:

• HD voice calling with mobile and desktop apps.
• Auto-attendant and smart call routing.
• CRM and helpdesk integrations with tools like Zendesk and Salesforce.
• Unlimited calling in the U.S. and Canada.
• Call analytics and reporting tools.
  
  Pricing: Starts at $23.95/user/month.

G2 Rating: 4.5/5

13. 1-VoIP – Customizable VoIP for Small Businesses

1-VoIP provides small businesses with a customizable and affordable VoIP solution. With features like call recording, voicemail-to-email, and virtual numbers for global reach, 1-VoIP ensures businesses have the tools they need to stay connected. Its detailed call analytics and mobile app compatibility also make it an excellent option for businesses that need communication flexibility and insights.

Key Features:

• Call recording and voicemail-to-email features.
• Virtual phone numbers for global reach.
• Detailed call analytics for performance tracking.
• Mobile app compatibility for on-the-go communication.

Pricing: Starts at $14.97/month.

G2 Rating: 3/5

14. Ringblaze – VoIP for Collaboration-Driven Teams

Ringblaze is built for collaboration-focused teams, with shared inboxes that allow all team members to access and manage communication threads efficiently. The platform’s click-to-call and call-logging features make it easy to track and monitor customer conversations, ensuring no interactions are overlooked. Ringblaze’s integrations with Slack and CRM tools further enhance team collaboration, making it a great choice for small businesses and startups looking to optimize customer communication.

Key Features:

• Shared inbox for team collaboration.
• Click-to-call and call logging for better tracking.
• Integration with Slack and CRM tools.
• Scalable plans for growing businesses.

Pricing: Starts at $19/user/month.

G2 Rating: 3/5

15. CallHippo – VoIP for Multinational Teams

CallHippo is a cloud-based VoIP platform designed for multinational teams and businesses with international clients. Offering virtual numbers in more than 50 countries, CallHippo allows businesses to maintain a local presence across the globe. It features advanced call tracking, IVR (Interactive Voice Response), and call queuing, which ensure smooth customer interactions and optimize call management. Additionally, the platform integrates with CRM tools like Salesforce, Zoho, and Pipedrive, making it an excellent choice for teams that rely on customer relationship management for sales and support.

Key Features:

• Local and toll-free numbers in multiple countries.
• IVR, call queuing, and analytics.
• Integrations with Pipedrive, Zoho, and Salesforce.
• Advanced call tracking for sales teams.

Pricing: Starts at $16/user/month.

G2 Rating: 4.4/5

16. VoxDirect – VoIP with SMS Marketing Tools

VoxDirect is an all-in-one VoIP platform that combines traditional voice communication with SMS marketing tools. This makes it an ideal solution for businesses that rely on both communication channels for customer outreach. It offers virtual receptionist capabilities, automated call routing, and call recording features. VoxDirect also allows businesses to launch SMS campaigns, making it a great option for marketing teams who want to enhance customer engagement across both voice and text channels.

Key Features:

• SMS campaigns alongside voice services.
• Virtual receptionist for automated call routing.
• Call recording and transcription.
• Simple setup with mobile app access.

Pricing: Starts at $29/month.

G2 Rating: 4/5

17. JustCall – VoIP for Customer-Centric Teams

JustCall offers a feature-rich VoIP platform designed for customer-centric teams, providing an array of tools for sales, support, and customer success teams. It integrates seamlessly with CRM tools and automation platforms, enabling teams to automate workflows and track customer interactions across multiple channels. With JustCall’s customizable workflows, businesses can streamline their communication processes and improve their efficiency. The platform also boasts multi-channel communication options (voice and SMS), so your team can interact with customers through their preferred channel.

Key Features:

• Multi-channel communication (voice and SMS).
• Custom workflows and automation.
• Call tracking and performance monitoring.
• Reliable uptime with 24/7 support.

Pricing: Starts at $24/user/month.

G2 Rating: 4.3/5

18. Net2Phone – Budget-Friendly VoIP for SMBs

Net2Phone offers a budget-friendly VoIP solution tailored to small and medium-sized businesses (SMBs). Known for its ease of use and scalability, Net2Phone provides virtual numbers and integrates with various communication tools for streamlined workflows. The platform also includes features like call recording, voicemail transcription, and unlimited calling, making it an ideal choice for SMBs looking to reduce communication costs while maintaining high-quality service.

Key Features:

• Local and international virtual numbers.
• Call recording and voicemail transcription.
• Unified communication tools for voice and video.
• Easy API integration for custom workflows.

Pricing: Starts at $20/user/month.

G2 Rating: 4.4/5

19. Voicent – AI-Powered Communication Solutions

Voicent leverages AI to enhance communication, offering advanced features such as predictive dialling, call scripting, and comprehensive analytics. Ideal for sales and marketing teams, Voicent’s predictive dialling helps increase agent productivity by automatically dialing numbers based on available leads. The platform also integrates with CRM systems like Salesforce and Zoho, making it easier for businesses to track customer interactions and gain valuable insights. Voicent’s AI-powered analytics provide in-depth reporting, helping teams refine their strategies and drive higher conversion rates.

Key Features:

• Predictive dialling for sales and marketing teams.
• CRM integrations with Salesforce and Zoho.
• AI-powered analytics for deeper insights.
• Scalable plans for growing enterprises.

Pricing: Starts at $29/user/month.

G2 Rating: NA

Conclusion

VoIP services are revolutionising business communication, offering features that go beyond traditional telephony to enhance collaboration, customer interaction, and team productivity. While all providers listed here offer unique benefits, FreJun remains the standout choice for businesses seeking innovation, scalability, and reliability. Its AI-driven tools and seamless integrations make it more than just a communication platform—it’s a strategic asset for your success.

Invest in FreJun or explore the other providers to find the perfect VoIP solution for your business needs in 2025. Let your communication strategy drive your business forward!

Further Reading: How Unified Communication Platforms Boost Team Productivity?