Zoiper, with its user-friendly interface and compatibility with different platforms, has undeniably been a popular choice among VoIP users. But in this fast-growing voice call landscape, it is important to understand that no single platform can cater to every individual or organisation’s unique requirements. Thus, it is essential to find different alternatives to Zopier and identify solutions that are better tailored to your specific needs. It could be advanced call features, improved security, more integrations, or simply superior call quality. In this post, we will take a look at 7 alternatives to Zoiper that you can consider for your business.
1. FreJun
FreJun is a user-friendly cloud telephony platform and is a popular choice among businesses of all sizes due to its rich feature set. FreJun’s auto-dial feature is truly one of a kind. It eliminates the need for manual dialling numbers, thus saving precious hours for your associates and boosting their productivity. The platform also connects with most of the popular CRMs and ATSs. This means you do not have to hire developers to connect both of these platforms. Also, data flows seamlessly between the two platforms so that you always have information at your fingertips.
Key features: Virtual number, Click-to-call, call transcription, CRM/ATS integration, Autodial, Reports and Analytics, Call routing, Voice broadcast, and AI insights.
Pricing: The basic plan starts at $16.99/mo
G2 Review: 4.9 out of 5
2. 3CX
3CX is a robust business phone system that helps businesses connect with their customers. The platform can be tailored to a great extent as you can either opt for a self-managed phone system, a hosted or cloud-based system or call centre-specific solutions. One notable feature of 3CX is its video conferencing capabilities. This is completely browser-based, and there is no need to download any additional applications. Users can also keep their identity anonymous by joining as a guest. 3CX uses WebRTC, a product of Google that is known to deliver HD-quality videos at low bandwidth.
Key Features: Advanced call queue strategies, Easy admin queue and agent configuration, Live chat, WhatsApp integration, message templates, WordPress live chat plugin, Facebook messenger, call recording, call queuing, multi-level IVR, dashboard, Mobile App.
Pricing: 3CX offers a forever free plan. The basic paid plan starts at $175/year.
G2 Review: 4.4 out of 5
3. RingCentral
RingCentral is a unified communication platform that allows businesses to operate from any part of the world without worrying about keeping their employees connected. One of the unique aspects of this platform is the ability to flip a call between a softphone, desk phone, or mobile in one tap. The platform also enables you to switch from phone calls to video meetings in one click. Since it is cloud-based, the communication is highly reliable and there is no need for setting up complicated hardware.
Key Features: Virtual PBX, Auto-attendant, advanced call routing, virtual extensions, local and toll-free numbers, mobile and desktop app, call forwarding, enhanced business SMS, Advanced administrative and analytical tools, IVR, International phone service, secure communication.
Pricing: Their basic plan starts at $30/mo
G2 Review: 3.9 out of 5
4. Vonage
Vonage is a leading cloud telephony provider that is constantly reinventing communication by making it more intelligent, flexible, and personal. Their Virtual Assistant module is a testament to this mission. This feature works by using Natural Language understanding (NLU) to understand the user intent and intelligently navigate them to the right agent to get a solution. For instance, based on the seriousness of the issue, Vonage could navigate the user to another chatbot, agent, or manager.
Key Features: Admin portal, Auto-attendant, Business call recording, Business inbox, Business SMS & MMS, Call blocking, call flip, call hold, call forwarding, Call park, call queue, call screening, call waiting, click to dial, conference bridge, international phone number.
Pricing: The basic plan starts at $13.99/mo
G2 Review: 4.3 out of 5
5. GoTo Connect
Goto Connect is a customizable, scalable, and all-in-one software tailored for small and medium businesses. They offer a virtual phone system that is not only reliable but also highly flexible. You can easily port your existing number or add a toll-free number in a matter of a few minutes. You can also maintain a company-wide phone tree through their unlimited extension feature. It is also possible to integrate your CRM with GoTo Connect so that you always have a single source of truth, thereby eliminating errors. GoTo Connect also makes routing easy, thanks to their simple drag-and-drop interface that lets you customize call flows.
Key Features: International calling, call forwarding, video conferencing, screen sharing, audio conferencing, team chat, file sharing, unlimited call queues, call monitoring, reporting and analytics, intelligent call routing, number porting, hot desking, and virtual voicemail
Pricing: The basic plan of GoTo Connect starts at $27/mo
G2 Review: 4.4 out of 5
6. OpenPhone
OpenPhone is the next Zoiper alternative that you can consider for your business. It doesn’t matter how big or small your business is; it is natural to receive hundreds of calls on a daily basis. OpenPhone is designed to handle such large volumes. Your team can use the same number for both calling and texting purposes. This allows your team to communicate with their leads through a unified platform. This platform also lets your team members communicate via internal threads during a call and it won’t be visible to the customer.
Key features: Local and toll-free numbers, user management, number management, centralized billing, phone menu, transfer calls, forward calls, ring order, record calls, threads, text as one voice, unified conversations, schedule, custom properties on contacts, integrations, cloud VoIP.
Pricing: The standard plan starts at $17/mo
G2 Review: 4.7 out of 5
7. Dialpad
The last Zoiper alternative is Dialpad, which is a full-fledged customer intelligence platform. It is a one-stop destination for all your operational needs, be it supporting customers, collaborating between teams, and driving sales. Dialpad uses Natural language processing (NLP) and Machine learning to analyze the conversation between the customers and your agents. It can distinguish between speakers to create accurate transcriptions. It can also understand user behaviour and assist the associates in giving the right response for every query and objection.
Key features: Artificial intelligence, IVR, power dialer, virtual receptionist, call recording, call forwarding, call routing, analytics, called ID, voicemail, simultaneous ring, business phone number, international calling, three-way call, and call flip.
Pricing: The standard plan starts at $23/mo
G2 Review: 4.4 out of 5
Further Reading: The Benefits Of Using Outbound Calling Software
Conclusion
While Zoiper has been a trusted VoIP companion for several years, the dynamic landscape of communication would have motivated you to explore alternatives to Zoiper for better results. Each of these Zoiper alternatives comes with its own unique strengths and negatives. By picking any one of these tools, you can ensure that your communication needs are not just met but exceeded as you navigate the ever-changing world of digital communication.
Further Reading: Top 7 Alternatives to Talk360
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.