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Last updated on October 2nd, 2025 at 01:38 pm
Salesforce does not provide native VoIP calling out of the box—but it fully supports VoIP integrations via third-party apps. With the right provider (like FreJun), you can make/receive calls from inside Salesforce, auto-log outcomes, use AI-powered transcriptions, and track customer sentiment—turning your CRM into a unified communication hub. Salesforce allows you to integrate with VoIP providers via AppExchange so you can enable click-to-dial, VoIP calling, voice over IP features, and telephony integration
In this blog, we’ll uncover how Salesforce enables VoIP calling through third-party apps, which platforms integrate best, and why solutions like FreJun are redefining how modern teams handle customer communication. If you’re ready to maximize the potential of Salesforce and transform how your business connects with customers, keep reading.
Does Salesforce Support VoIP Calling?
Salesforce doesn’t offer built-in VoIP calling, but it fully supports VoIP integrations via its AppExchange. Businesses can choose from a wide range of VoIP providers that plug directly into Salesforce, allowing users to:
- Initiate calls directly from contact records using click-to-call features
- Automatically log call outcomes, durations, notes, and recordings
- Enable real-time AI features such as call transcription and sentiment detection
- Track rep performance and customer satisfaction within the CRM
These integrations make Salesforce more than a CRM — they turn it into a full-fledged communication hub. Tools like FreJun enhance this ecosystem with powerful automation and analytics, giving your sales and support teams everything they need in one interface.
Why Should Your Business Integrate VoIP with Salesforce?
The modern sales process is about timing, relevance, and follow-through. Integrating a VoIP system with Salesforce eliminates manual processes, reduces delays, and creates a tighter feedback loop between calls and CRM workflows.
Here’s why it matters:
- Real-Time Personalization: Reps can instantly view a customer’s history before making a call.
- Improved Data Accuracy: Call logs, notes, and transcripts are auto-synced into Salesforce.
- Better Lead Response Times: With click-to-call and call automation, follow-ups happen faster.
- Comprehensive Reporting: Monitor KPIs like call success rates, missed calls, and resolution times.
- Enhanced Customer Experience: Contextual communication leads to more empathetic service.
In short, VoIP integration empowers your team to spend less time on admin and more time closing deals and solving problems.
Which VoIP Integrations Work Best with Salesforce in 2025?
Not all VoIP tools are created equal. Here are the best Salesforce-compatible platforms in 2025:
1. FreJun – The AI-Powered VoIP Leader
FreJun goes beyond voice — it delivers intelligent communication automation inside Salesforce. Designed for high-performing sales and support teams, FreJun brings automation, analytics, and AI into your CRM. FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all with in your Salesforce workspace. With FreJun’s solution, you get features like call transcription, sentiment analysis, real-time dashboards, and CRM-aligned follow-ups.
Key Features:
- Click-to-call from any Salesforce lead or opportunity
- AI-powered transcription and customer sentiment tagging
How FreJun’s AI Enhances Business Communication
- Automated call logging and note-taking
Discover How FreJun’s Call Recording Works
- Integration with WhatsApp, SMS, and email workflows
- Detailed rep performance dashboards
- Smart follow-up triggers based on call outcomes
Why Choose FreJun: It offers unmatched AI features, workflow automation, and CRM syncing at a fraction of the cost of competitors.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral – Reliable and Enterprise-Ready
RingCentral is known for its unified communication suite and strong integration with Salesforce. It’s great for enterprises needing scalable infrastructure. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Embedded calling from Salesforce interface
- Smart call routing and IVR setup
- Voicemail transcription and call summaries
- Integrated video conferencing
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. 8×8 – Global Reach with AI Insights
8×8 supports global teams with a communication suite that connects voice, video, and messaging with Salesforce data. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.
Key Features:
- Omnichannel communication
- Real-time voice transcription
- Click-to-dial with auto-logging
- Smart call analytics and reports
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
4. Aircall – Lightweight, Fast, and Effective
Aircall is built for small to mid-size teams and offers simple, fast integration with Salesforce. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.
Key Features:
- Call pop-ups with contact information
- Automatic call logging and CRM tagging
- Real-time coaching and whisper features
- Power dialer for outbound campaigns
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
5. Dialpad – AI at the Core
Dialpad brings voice intelligence to your sales team with real-time coaching, live transcription, and sentiment analysis. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- Call summaries and action item tracking
- Integration with Salesforce activities
- Visual voicemail and tagging
- Mobile-friendly design for remote teams
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
How Do VoIP Tools Compare Inside Salesforce?
Key Takeaways
- Salesforce supports VoIP — but only with integrated third-party tools.
- FreJun offers the most complete package: AI insights, CRM automation, and multichannel reach.
- Other platforms are great too, but few match FreJun’s depth at its price.
- VoIP integration isn’t just about making calls — it’s about making smart, data-driven, and context-rich calls.
How to Maximize Salesforce + VoIP for Your Team
If you’re struggling with adoption post-integration, create a quick training playbook for your team. Include screenshots of how to make calls, where to see call notes, and how to tag interactions. Empowering your team to use the new VoIP inside Salesforce will multiply your ROI.
FreJun – The AI-Powered VoIP Leader
What It Offers:
- Click-to-call inside any Salesforce lead or opportunity
- AI-powered transcription & sentiment tagging
- Automatic call logging and note taking
- Integration with WhatsApp, SMS, email workflows
- Detailed rep performance dashboards & smart follow-up triggers based on call outcomes
Pros:
- Deep integration with Salesforce; very strong automation tools
- Real-time analytics and call recordings help with coaching & quality control
- Prices are competitive ($14.49-$16.69/user/month) for features delivered
Cons:
- Full functionality depends on solid internet / network quality
- Some smaller teams may find full suite of features more than they need
Best For:
- Mid-to-large sales or support teams needing powerful CRM + VoIP tools
- Businesses that require analytics, tracking, and automation beyond basic call functions
Get A Demo Today
Final Thoughts
If your team spends time switching between Salesforce and phone apps, keying in call logs, or missing follow-ups, VoIP integration provides a huge leap in efficiency. Among all providers, FreJun stands out for combining AI insight, call logging, and automation in a way that maximizes value. Implementing a Salesforce-VoIP integration is more than making calls—it’s about transforming your CRM into a full communication hub. Choose the provider whose features match your team’s size, goals, and technology stack—and start leveraging voice, data, and automation together.
Choosing the right VoIP provider can redefine how your team communicates, closes deals, and supports customers. Among all the options, FreJun stands tall — delivering a smarter, faster, and more intelligent way to interact directly from Salesforce.
From AI insights to call transcriptions and omnichannel sync, FreJun turns your CRM into a communication engine. If your team spends hours logging calls, switching tabs, or missing follow-ups — it’s time for an upgrade.
Integrate once. Scale forever. Let FreJun handle your communication while you focus on growth.
Further Reading: 13 Best Globfone Alternatives for Business Calls
FAQs
Not without an integration. Tools like FreJun bring VoIP inside your CRM.
FreJun leads in AI transcription, sentiment scoring, and follow-up automation.
Yes, all VoIP tools listed here support both Lightning and Classic environments.
No – most tools, including FreJun, offer no-code AppExchange integrations.
Yes. FreJun enables one-click VoIP calling directly from any contact, lead, or opportunity in Salesforce.
Absolutely. FreJun auto-logs calls with timestamps, recordings, summaries, and insights, eliminating manual updates.
Yes. Whether it’s outbound sales or inbound support, FreJun helps both teams track and manage calls inside Salesforce.
Yes. With VoIP integrations like FreJun, RingCentral, or Dialpad plugged into Salesforce, you can initiate and receive calls directly from contact or lead records inside Salesforce.
Most VoIP tools listed support both Salesforce Lightning and Classic, but features like embedded dashboards or click-to-call may work better in Lightning.