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7 Ways in which Cloud Telephony Benefits the Healthcare Sector

how cloud telephony impacts healthcare industry

The healthcare industry is growing rapidly, and to compete and grow, many hospitals have started to move their business to the cloud. Cloud telephony benefits the healthcare institutions by helping them provide medical assistance round-the-clock and much more.

Cloud telephony technology is witnessing a surge within the healthcare sector as it simplifies the communication process and makes it smooth & efficient. It has emerged as an effective replacement for the traditional landline calling system. Healthcare centers of all sizes are adopting this technology to streamline their calling system.

What is Cloud Telephony?

Cloud telephony refers to a type of communication system that uses the internet and cloud-based technology to make and receive phone calls. Instead of using traditional hardware-based phone systems, cloud telephony systems use virtual phone lines and software to handle calls.

With cloud telephony, businesses can make and receive calls using a variety of devices. This includes desktop computers, laptops, smartphones, and tablets. The best part about cloud telephony is that it enables employees to stay connected with themselves and reachable even when they are not in the office.

Benefits of cloud telephony for the healthcare sector

Organized call records

Healthcare institutions receive thousands of calls every day with numerous queries. Managing all the calls can be time consuming & tedious and lead to errors and misunderstandings. Cloud telephony helps in managing the calls effectively by streamlining the calling process. It helps in keeping track of all incoming and outgoing calls and notifies of missed calls. The staff can then follow up on the missed ones. It ensures that no call goes unattended and queries get answered on time. The hospitals can make calls using a virtual phone number that is easy to remember and track. It establishes a professional brand reputation and provides a good calling experience. 

Simplifies routine tasks

Cloud telephony’s IVR feature helps in routing the calls to the right department within the healthcare institution. It eliminates the need for manual transfer of calls and makes it easier for the staff to manage them. It also ensures that the caller doesn’t have to wait for long and provides a smooth calling experience. The scheduling of appointments and routine check-ups can be automated using cloud telephony. They can schedule calls and appointments as per their availability and convenience. This feature sends out reminders to both the doctor and the patient of their upcoming appointments or any changes in the schedule. Hence, it saves time and avoids confusion and errors.

Keeps the data safe

Hospitals want their data to stay safe and secure as it contains highly confidential information. Technical disasters like software glitches, downtime issues, hardware malfunction etc., can lead to data loss. Cloud telephony helps in overcoming such challenges. It stores all the data on the cloud; hence no data gets lost in a disaster and can be easily recovered. Therefore, it makes it easier for hospitals to manage huge volumes of data. Large hospitals can invest huge amounts in disaster recovery, but small hospitals need a solution that meets their needs without requiring a huge investment. 


A cloud telephony setup does not require huge investment and is easy to install and use. You can choose a subscription-based model depending on your budget and start using it. Moving your hospital management system to the cloud will help you cut down the capital expenditure and simplify the management. 

Provides flexibility

It helps you provide healthcare services remotely. Cloud telephony benefits the doctors practicing remotely by helping them connect with the patients from anywhere; all they require is a stable broadband connection. It makes medical services widely accessible and enhances the patient experience. The hospitals can use cloud-based telephony to provide medical assistance to patients over call and reduce crowds in hospitals. It can play a crucial role in this pandemic situation when it is advised to avoid crowding at places and help in reducing the infection rates. 

Allows easy scalability

The healthcare sector is growing at a very fast pace. Therefore, it requires a robust yet flexible telephony system that makes scalability easier and hassle-free. Cloud telephony adapts to the changing needs of healthcare organizations and helps them scale up easily. In addition, it keeps the data safe during scaling up and prevents data loss.

Easy sharing of data

Cloud telephony offers detailed call records which can be easily shared through a link, for review or in case of any emergency. Since healthcare information is meant to stay confidential, cloud telephony helps share the data securely among all the relevant stakeholders. Apart from sharing, they can also remotely access the call records anytime, anywhere. Thus, moving your operations to the cloud helps you stay in touch with your organization 24/7 from any remote location. 

In conclusion, Cloud telephony has proved to be a safe and reliable solution for healthcare sectors. It has made the communication process super smooth and simple. Moreover, its low cost has made it affordable for healthcare organizations of all sizes. 

If you are looking for an automation platform that provides you with multiple cloud telephony features to streamline your calling process, then FreJun is the right one for you. You can try FreJun for 7 days for free and see if it’s the right fit for your business.

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