13 Best Cloud-Based Call Tools for Modern Sales Teams

Sales teams in 2025 face more pressure than ever to connect with customers, nurture leads, and close deals quickly. Traditional phone systems can’t keep up with the demands of remote work, global markets, and the need for seamless CRM integration. That’s where call automation tools come in — empowering sales reps to call, text, and manage conversations from anywhere, with everything logged automatically for easy follow-up.

This blog explores the 13 best cloud-based call tools that modern sales teams should consider in 2025. From AI-powered analytics to seamless CRM integration, these platforms not only boost productivity but also empower your team to turn every conversation into a valuable revenue opportunity. Moreover, we’ll dive into the unique features each tool offers, helping you make an informed decision. Additionally, by leveraging these solutions, your sales process becomes more efficient, collaborative, and data-driven. Ultimately, adopting the right call tools can significantly elevate your team’s performance and drive business growth.

Why AI-Powered Cloud Calling Tools Matter for Sales Teams

AI-powered cloud calling tools are more than just a way to make calls — they’re the heart of modern sales communication. Here’s why they matter:

• Accessibility: Make calls from anywhere — laptop, smartphone, or browser.
  
• Integration: Sync call data with your CRM automatically, keeping everyone on the same page.
  
• Analytics: Access real-time insights into call performance, sentiment, and follow-up actions.
  
• Flexibility: Scale with your team’s needs without expensive hardware.
  
• Productivity: AI-powered cloud calling features like transcription and call summaries save time and help reps focus on closing deals.
  

In 2025, sales teams simply can’t afford to rely on outdated phone systems that can’t keep up with the rapid pace of digital business. Therefore, investing in AI-powered cloud calling is no longer optional — it’s absolutely essential. By carefully choosing the right tool, such as FreJun, your team can not only improve communication but also turn every conversation into a valuable opportunity to build trust, nurture leads, and ultimately drive revenue. Furthermore, leveraging these advanced solutions helps streamline workflows and enhances customer engagement, making a significant impact on your sales success.

13 Best Cloud-Based Call Tools in 2025

Below, we highlight the top cloud-based call tools that empower sales teams to connect, collaborate, and convert — no matter where they’re working.

1. FreJun

FreJun leads the VoIP industry by offering a robust, feature-packed platform designed for businesses of all sizes. Whether you are a small startup or a large enterprise, FreJun is equipped with advanced AI-driven tools, global virtual numbers, and seamless integrations with popular platforms like Salesforce, HubSpot, and Microsoft Teams. As a result, it empowers businesses to optimize customer engagement, increase productivity, and manage calls more effectively.

One standout feature is FreJun’s AI-powered insights, which provide actionable data that significantly enhances both customer and team communication. Moreover, for organizations looking to streamline workflows, FreJun’s customizable automation tools—such as call routing and follow-up reminders—are truly game changers. In addition, with its global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.

Key Features:

•   Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.

                    Why is a Virtual Number Beneficial for your Business?

• In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies.
• Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organization.
• AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.

                    The Benefits of Using AI Insight for Call Management

• Multilingual Transcription: Support a diverse audience with multi-language transcription for global communication.
• CRM Compatibility: Seamlessly integrate with top CRM tools like Salesforce and HubSpot to enhance workflow automation and customer relationship management.

                     Customer Relationships: Logging Sales Calls in Zoho CRM

• Data Security: Ensure complete protection with state-of-the-art encryption for all communication.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. Aircall

Aircall focuses on improving customer communication by offering a platform specifically designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Consequently, Aircall’s simplicity and strong focus on customer interactions make it a favorite among teams looking to enhance efficiency and service quality. Furthermore, its user-friendly interface and reliable performance ensure smooth adoption and ongoing satisfaction.

Key Features:

• Real-time call monitoring and analytics.
• Customizable IVR for personalized customer experiences.
• Integration with top CRMs like HubSpot and Salesforce.
• Cloud-based platform for easy remote access.
• Scalable plans for growing teams.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

3. RingCentral

RingCentral MVP is a powerhouse in the VoIP industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features: 

Unified communication for voice, email, and chat.

• AI-powered analytics to optimize customer interactions.
• Call recording and voicemail transcription for efficient documentation.
• Mobile and desktop apps for on-the-go communication.
• Reliable uptime with 24/7 customer support.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

4. Dialpad

Dialpad Talk leverages artificial intelligence to provide businesses with smarter communication tools. Its AI-powered call transcription and sentiment analysis offer valuable insights into customer interactions. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction.

Key Features:

• AI-driven call transcription and sentiment analysis.
• Seamless integration with Google Workspace, Slack, and more.
• Real-time coaching for sales and support teams.
• Voicemail transcription and intelligent call routing.
• Scalable plans for growing businesses.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

5. JustCall

JustCall offers a feature-rich VoIP platform designed for customer-centric teams, providing an array of tools for sales, support, and customer success teams. It integrates seamlessly with CRM tools and automation platforms, enabling teams to automate workflows and track customer interactions across multiple channels. With JustCall’s customizable workflows, businesses can streamline their communication processes and improve their efficiency. The platform also boasts multi-channel communication options (voice and SMS), so your team can interact with customers through their preferred channel.

Key Features:

• Multi-channel communication (voice and SMS).
• Custom workflows and automation.
• Call tracking and performance monitoring.
• Reliable uptime with 24/7 support.

Pricing: Starts at $24/user/month.

G2 Rating: 4.3/5

6. Nextiva

Nextiva focuses on improving customer communication by offering a platform specifically designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. As a result, Aircall’s simplicity and strong focus on customer interactions make it a favorite among teams looking to enhance efficiency and service quality. Moreover, its user-friendly interface and reliable performance not only ensure smooth adoption but also contribute to ongoing satisfaction. Additionally, Aircall’s continuous updates and scalable solutions allow businesses to adapt effortlessly as their needs evolve.

Key Features:

• Unified communication for voice, email, and chat.
• AI-powered analytics to optimize customer interactions.
• Call recording and voicemail transcription for efficient documentation.
• Mobile and desktop apps for on-the-go communication.
• Reliable uptime with 24/7 customer support.

Pricing: The basic plan starts from $20.

G2 Rating: 4.5/5

7. CloudTalk

CloudTalk delivers seamless, reliable calls with a worldwide presence, so you can reach every customer, everywhere. It provides intelligent call routing and AI analytics to optimize customer support.

Key Features:

• AI-powered call insights & coaching
• Real-time call transcription
• Call tagging & reporting dashboard
• CRM integrations

Pricing: The basic plan starts at $30/per month.

G2 Rating: 4.3/5

8. 8×8

8×8 primarily focuses on improving customer communication by offering a platform specifically designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Consequently, Aircall’s simplicity and strong focus on customer interactions make it a favorite among teams looking to enhance efficiency and service quality. Furthermore, its user-friendly interface and reliable performance not only ensure smooth adoption but also contribute significantly to ongoing satisfaction. In addition, Aircall’s continuous updates and scalable solutions allow businesses to adapt effortlessly as their needs evolve. Overall, these advantages combine to position Aircall as a dependable and forward-thinking choice for customer communication.

Key Features:

• Unlimited international calling to over 40 countries.
• AI-powered analytics to enhance customer experiences.
• Video conferencing with HD quality and screen sharing.
• Scalable plans for small businesses and global enterprises.
• Robust security with end-to-end encryption.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5 

9. Cisco Webex Calling 

Cisco Webex Calling is a trusted VoIP solution for enterprises requiring top-notch security and performance. It integrates seamlessly with the Webex suite, offering a unified communication experience with voice, video, and team collaboration tools. With its enterprise-grade encryption and compliance features, Cisco Webex Calling is a top choice for industries with stringent security requirements.

Key Features:

• High-quality HD voice and video communication.
• Advanced security features, including end-to-end encryption.
• Integration with Webex Teams for enhanced collaboration.
• Global reach with PSTN connectivity.
• Scalable solutions for large enterprises.

Pricing: The basic plan starts at  $15.30/user/month.

G2 Rating: 4.5/5

10. Grasshopper

Grasshopper is a virtual phone system specifically designed for small businesses and startups. It offers a simple yet effective solution for managing calls, allowing users to create professional setups without the complexity of traditional systems. With features like call forwarding, voicemail, and auto-attendant, Grasshopper helps businesses project a professional image and stay connected on the go.

Key Features:

• Virtual phone numbers with local, toll-free, and vanity options.
• Auto-attendant for professional greeting and call routing.
• Call forwarding to mobile and desktop devices.
• Voicemail transcription for easy access to messages.
• Simple pricing plans with unlimited extensions.

Pricing: pricing starts at $14 per month.

G2 Rating: 4/5

11. Ooma Office

Ooma Office is a budget-friendly VoIP solution that provides all the essential features small businesses need to maintain efficient communication. Its user-friendly setup and virtual receptionist features make it easy to manage calls and streamline operations. Ooma Office offers affordable pricing with no long-term contracts, making it an excellent choice for businesses with tight budgets.

Key Features:

• Virtual receptionist for automated call handling.
• Call blocking and routing to improve call management.
• Mobile app for managing calls from anywhere.
• Simple pricing with no contracts or hidden fees.
• Reliable call quality with built-in failover capabilities.

Pricing: Pricing for VOIP service is $20 per month.

G2 Rating: 4.6/5

12. Vonage Business Communications

Vonage Business Communications is a trusted VoIP provider offering flexibility and a wide array of features for businesses of all sizes. The platform includes advanced APIs that allow businesses to customize their communication workflows. With features like call queuing, IVR, and virtual receptionist, Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.

Key Features:

• Extensive API support for custom workflows.
• Advanced IVR and call routing for better customer management.
• Integration with Salesforce, HubSpot, and other CRMs.
• Scalable plans to accommodate growing teams.
• Reliable 24/7 customer support and robust documentation.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

13. GoTo Connect

GoTo Connect combines VoIP, video conferencing, and team messaging into one intuitive platform. Designed for businesses seeking simplicity and reliability, it offers customizable call flows, high-quality video meetings, and seamless collaboration tools. GoTo Connect is particularly well-suited for small and medium-sized businesses looking to centralize their communication systems without compromising on quality.

Key Features: 

Unified communication with voice, video, and messaging.

• Drag-and-drop call flow customization.
• High-quality video conferencing with screen sharing.
• Scalable plans to meet growing business needs.
• Reliable 24/7 customer support.

Pricing: The basic plan starts at $26/user/month.

G2 Rating: 4.4/5

Key Takeaways

If your sales team is looking to work smarter and scale faster, investing in a cloud-based tool with robust call automation is no longer optional — it’s essential. FreJun leads the pack with its AI-powered insights, seamless CRM integration, and advanced multi-channel features that put your team miles ahead.

Final Thoughts and Recommendations

In 2025, call automation is no longer just a nice-to-have—it has become an absolute must-have for any team that wants to stay competitive. Consequently, FreJun’s advanced AI features, multi-channel support, and seamless CRM integration make it the best choice for teams seeking a complete and reliable call automation solution. Moreover, by leveraging these capabilities, teams can streamline their workflows, improve customer engagement, and drive better results.

Don’t settle for yesterday’s phone system. Choose FreJun and experience the future of call automation in 2025.

FreJun stands out as the clear leader in this space, offering an end-to-end solution that goes beyond making calls. With FreJun, your team gets AI-powered transcription, sentiment analysis, and real-time insights that turn every conversation into an opportunity to build trust and accelerate revenue. No more wasting time on manual logging, no more missed follow-ups — just smooth, seamless communication that empowers your team to focus on what matters most: building relationships and closing deals.

Whether you’re a small team looking for an affordable solution or an enterprise needing advanced analytics and robust CRM integration, FreJun has a plan that fits your needs—and grows with you as your business evolves.

So, don’t settle for yesterday’s technology. Invest in the future of sales communication with FreJun, and give your team the tools they need to thrive in India’s fast-paced, competitive market.

Try FreJun Free for 3 Days →

Further Readings – Is Globfone Enough for Recruiters and Sales Teams? Here’s Why You Need FreJun

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