To integrate FreJun with any supported Zoho product:

1. Install the FreJun app from Zoho Marketplace

   • Go to Zoho Marketplace
   • Search for FreJun Telephony Integration
   • Click Install

2. Connect FreJun with Zoho PhoneBridge

   • Log in to your FreJun account
   • Navigate to Settings → Integrations → Zoho
   • Click Connect to initiate OAuth authorization

3. Grant permissions and complete the setup.

   Once authorized, FreJun will be linked to your Zoho organization.

FreJun integrates with the following Zoho products:

• Zoho CRM
• Zoho Bigin
• Zoho Desk

All these platforms receive call-related data from FreJun, including call logs, duration, recordings, and call type. The integration seamlessly adapts to each Zoho module’s structure.

Call logs are available in the Closed Activities section of a lead or contact record in Zoho CRM.

Steps to view:

• Navigate to the Leads or Contacts module
• Open the specific lead or contact record
• In the left-hand panel, click on Closed Activities
• Under Closed Calls, you will find each call log, including the timestamp, recording link for answered calls, and call type (either outgoing or incoming)

FreJun call logs can be accessed in two locations within Zoho Bigin:

Option 1: Through the Activities Module

Steps to view:

• Navigate to the Activities tab
• Click on Calls
• Each call log entry displays:
  • Call type (incoming or outgoing)
  • Duration
  • Voice recording (if available)

Option 2: Within the Applicant Details Page

Steps to view:

• Go to the Applicants module
• Click on the specific applicant whose call history you want to review
• Inside the applicant’s detail view, open the Timeline sub-tab
• The timeline displays a chronological history of all call interactions
• Click on any entry to view detailed call log information, including call direction, time, and recording (if available)

FreJun marks every call with a call_type field to indicate its direction.

Call Types:

• Inbound – Calls received on your FreJun number
• Outbound – Calls initiated by your team via FreJun

This field appears as “call_type” in Zoho CRM and Zoho Bigin, and as “Direction” in Zoho Desk.

Yes. Each logged call includes a voice recording (for answered calls). You can play these recordings directly within the call activity detail view in Zoho CRM, Bigin, and Desk.

FreJun tracks missed and unanswered calls in multiple locations:

• In Zoho CRM: Under the “Closed Activities” section of lead/contact records
• In Zoho Bigin: In both the “Activities” tab and applicant’s “Timeline” view

Missed calls are specifically logged when an incoming call is not answered. For all calls (both missed and answered), the system records:

• Call type (missed/answered)
• Timestamp
• Call recordings (for answered calls only)

Yes, each user needs their own individual connection for the FreJun–Zoho integration to work properly.

Steps required for each user:

• Each user must install the FreJun app from the Zoho Marketplace individually
• They must then authenticate using the PhoneBridge authorization flow inside their FreJun dashboard

How to complete these steps:

1. Installing FreJun app:

• Go to Zoho Marketplace
• Search for “FreJun”
• Click “Install”
• Follow the on-screen instructions

2. Authenticating with PhoneBridge:

• Login to your FreJun product
• Navigate to Settings > Integrations
• Select Zoho PhoneBridge
• Click “Connect Zoho”
• Complete the authorization process

This typically happens when the integration between FreJun and Zoho has not been properly set up for the user.

Common reasons include:

• The user has not installed the FreJun (PBX) app from the Zoho Marketplace
• The user has not authenticated or connected their Zoho account via PhoneBridge inside the FreJun product

How to fix:

1. Install FreJun app:

• Go to Zoho Marketplace
• Search for “FreJun”
• Click “Install”
• Follow the on-screen instructions

2. Authenticate with PhoneBridge:

• Login to your FreJun product
• Navigate to Settings > Integrations
• Select Zoho PhoneBridge
• Click “Connect Zoho”
• Complete the authorization process

Each user must complete these steps individually to enable proper syncing of call logs with their respective Zoho records. If these steps are skipped, call logs will not be associated with leads or contacts and will not appear in the Activities or Timeline sections.