Top 17 VoIP Service Providers in India for 2025

In today’s hyper-connected world, businesses require seamless communication systems to stay competitive. Traditional phone systems are slowly becoming obsolete, and businesses are shifting to VoIP (Voice over Internet Protocol) technology to improve communication. VoIP services offer cost-effective, flexible, and scalable solutions that enable businesses to manage their communications efficiently, whether through voice, video, or text. In India, the VoIP market is rapidly growing, and as we move into 2025, choosing the best VoIP provider is crucial for business success.

In this blog, we’ll explore the Top 17 VoIP Service Providers in India for 2025, detailing their features, pricing, and customer ratings to help you make an informed decision.

The Best Communication Technology for Your Needs

What is VoIP and Why is it Essential in 2025?

VoIP, or Voice over Internet Protocol, is a technology that enables voice communication and multimedia sessions over the internet, rather than using traditional telephone lines. It has transformed business communications by reducing the need for costly landlines and offering a wide range of features like video conferencing, team collaboration tools, and cloud-based systems. This is not only more affordable but also more versatile, making it ideal for businesses of all sizes.

Why VoIP is Essential in 2025

As more businesses adopt remote work, the need for robust communication systems becomes even more important. VoIP is crucial in 2025 for several reasons:

• Cost Efficiency: VoIP reduces phone bills significantly, especially for international calls.
• Flexibility: VoIP services are cloud-based, making it easier for businesses to adapt and scale according to their needs.
• Advanced Features: VoIP offers advanced features like video conferencing, CRM integration, call forwarding, and more.
• Scalability: VoIP systems are highly scalable, making it easy to add or remove users as your business grows.
• Unified Communications: VoIP integrates with other communication platforms, enhancing collaboration and productivity.

Industries Benefiting Most from VoIP

Industry	Key VoIP Benefit
E-commerce	Automated order tracking via VoIP IVR
Healthcare	Secure doctor-patient consultations
Education	Online learning with virtual classrooms
Real Estate	Virtual property tours & client communication
Customer Support	AI-driven call automation for efficiency

Who are VoIP Service Providers?

In layman’s terms, VoIP service providers are agents or businesses that provide VoIP services. They install VoIP devices and equipment (if applicable) at your premises and charge you monthly for the usage. Most VoIP service providers cater to both commercial and residential audiences. 

How to Choose the Best VoIP Services Providers in India?

Here are the different steps involved in selecting a VoIP service provider in India – 

Step 1: Understand What is VoIP

This is the most basic requirement. Before you even research the top VoIP service providers in India, you must know what VoIP is, how it works and what are the benefits offered by it. There are numerous resources available on the internet that you can use to gather a wealth of information about VoIP. Here is a detailed guide on VoIP available at FreJun.

Step 2: Find Out Your Must-Have and Nice-to-Have Features

Now that you know what VoIP is and what it is capable of, it is time to map its capabilities with your needs. In other words, you need to find out what features offered by a VoIP phone system you certainly need and can live without. This will also significantly help in your next step. 

Step 3: Build a List of All VoIP Service Providers

The next step is to build a list of all VoIP service providers. Now you might wonder, how do I pick a handful of service providers when there are hundreds of providers currently in the market? It’s simpler than you think. All you have to do is pick all those VoIP service providers who offer all your must-have features and at least a couple of nice-to-have features. This will easily narrow down your list to only a handful of VoIP service providers in India.

Editor’s Choice: Call Automation for Data Driven Teams

Step 4: Find Out What Other Users Have to Say About the VoIP Service Provider

No, you don’t have to talk to all the users individually and find out their experiences. All we are asking to do is visit review sites like G2 and Capterra and search for these service providers. Find out what the users felt after using the solution, its positives, negatives, and the most loved feature. 9 out of 10 times, these reviews are accurate and will give you a fair idea about whether to select that tool or not.

Step 5: Try the VoIP Solution Provider

If you are planning to adopt a cloud-hosted VoIP service provider, you are in great luck. Most service providers, including FreJun, offer a free trial to explore all their features. This will give you a first-hand experience of what the tool is actually capable of. This is the best way to understand the performance of the tool without making an actual commitment. 

Once you cross all the above 5 steps, you will automatically arrive at your desired VoIP service provider. 

Top 17 VoIP Service Providers in India for 2025

Now, let’s take a look at the top 17 VoIP providers in India for 2025.

1. FreJun

FreJun is the #1 VoIP service provider in India and secures a top spot in this list. It comes with a vast bundle of smart features such as call scheduling, Autodialer, call recording, and click-to-call, to name a few. The platform also has a powerful analytics engine that comes with insightful data for you to make informed decisions. FreJun can be seamlessly integrated with HubSpot, PipeDrive, CEIPAL, X0PA, Google Calendar, and Outlook Calendar. FreJun strives to boost the productivity of all its users by saving time and resources for communication. 

Features:

• Autodialer for automatic call scheduling.
• CRM integrations (HubSpot, Google Calendar).
• Call recording and tracking.
• Click-to-call functionality.
• Real-time analytics.

Pricing: The most basic plan of this powerful platform costs only ₹ 1,349 per user per month. In this, you get unlimited calling, a virtual number, and the click-to-call feature. Check out the full pricing plan here. There is also a no-questions-asked free trial for 7 days.

G2 Ratings – 4.9 out of 5

Right VoIP Provider for Your Business

2. RingCentral

The next on our list is RingCentral. RingCentral is a VoIP communication platform that works through the cloud, thus eliminating the need to set up on-premise PBX hardware. Like FreJun, you can call anyone through any device, be it your laptop, mobile phone, or computer. All you need to do is log into your RingCentral account, and you can get started instantly. It comes with some interesting features like caller ID, video conferencing, SMS, and fax. This makes it an ideal platform to meet all your communication needs. You do not have to subscribe to multiple platforms and empty your coffers. 

Features:

• Cloud-based communication platform with voice, video, and team messaging.
• Video conferencing with screen sharing.
• Call forwarding, voicemail, and voicemail-to-email.
• Integrations with tools like Microsoft 365, Google Workspace, and Salesforce.

Pricing: The most basic plan is priced at around $19.99 per user per month. This plan is suitable for around 20 users only. You get features like Voicemail-to-text, team messaging, and document sharing in this plan.

G2 Ratings – 3.9 out of 5

3. Grasshopper

Grasshopper is a virtual phone system that works on WiFi and VoIP. The most noteworthy feature of this platform is its voicemail transcription. It also offers other regular features like call forwarding, call transfers, business phone numbers, virtual fax, and reporting. According to their website, you can get started in just three simple steps. First, you need to select a toll-free or local number and select a suitable plan. Second, you need to download their app on your laptop, mobile, or both. In the app, you need to switch on the WiFi calling feature, and you are all set.

Features:

• Virtual phone system with toll-free numbers and local numbers.
• Voicemail transcription and call forwarding.
• Customizable greetings and call routing.
• Mobile app for on-the-go communication.

Pricing: The most basic plan is priced at $26 per month, where Grasshopper adds a business line and virtual phone system on your personal phone.

G2 Review: 4 out of 5

4. Ooma

Ooma is a leading VoIP provider for both residential and small business customers. It comes with a desktop and mobile app to talk on the go with your customers or colleagues from any device of your choice. The app is available on both Google Play and Apple Store. Some other popular features of Ooma include voicemail. Call forwarding, call blocking, and virtual receptionist are some of the features loved by its users. 

Features:

• VoIP service with HD voice quality.
• Virtual receptionist and call blocking.
• Call forwarding and voicemail-to-email.
• Mobile apps for call management.

Pricing: This is one of the few platforms to offer a free plan. However, this is only for its residential users. You also need to pay a one-time fee for the phone system plus other equipment for operation. The most basic plan for business users is priced at $19.95 per user per month. Important features part of this plan include a virtual receptionist, ring groups, music on hold, and one toll-free Number.

G2 Review: 4.6 out of 5

5. Servetel

Servetel is a cloud-hosted VoIP telephony system that aims to streamline communication between businesses and their customers. The platforms come with special features like IVR, missed call service, voice broadcasting over standard features like a toll-free number, virtual number, call forwarding, and call routing. Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Features:

• Cloud-based VoIP services with IVR and call routing.
• Call recording, voice broadcasting, and missed call services.
• Scalable solutions for businesses of all sizes.
• Real-time analytics and call tracking.

Pricing: You need to contact the service provider for pricing details. However, they offer a fully functional 10-day free trial plan for all new users.

G2 Review– NA

6. CallHippo

CallHippo is a state-of-the-art business phone system that allows businesses to communicate with their customers across the globe. They also claim that you can set up their account in less than 3 minutes which is very important these days as businesses do not have to break the bank to train their employees. This platform can be integrated with most of the CRMs like HubSpot, PipeDrive, and Zoho and productivity tools like Slack and Intercom. Some other features of this platform include IVR, smart calling routing, and live call monitoring.

Features:

• IVR, call routing, and CRM integrations.
• Call monitoring and real-time analytics.
• Virtual phone numbers for international calling.
• Mobile apps for managing calls remotely.

Pricing: The most basic plan called Bronze is priced competitively at ₹1300 per month per user. This is ideal for startups looking for basic features like forward-to-device, SMS, voicemail, and Teams.

G2 Review: 4.3 out of 5

7. Poly

Poly is a VoIP solution that’s tailored for businesses and home offices. The platform is not only easy to set up but also has a flat learning curve when it comes to its usage. This means no special training is required, and you can get started with it instantly. Poly comes with a full suite of products, software, and accessories that seamlessly work with all known SIP-based IP phone systems. 

Features:

• SIP-based VoIP services with hardware and software solutions.
• HD audio and video conferencing tools.
• Desktop phones, headsets, and conference phones.
• Integrates with various communication platforms like Microsoft Teams.

Pricing: Call the business for pricing details.

G2 Review: NA

8. OpenPhone

OpenPhone is an all-in-one VoIP phone system that caters to businesses of all sizes. It offers a unified app that lets you manage everything from calls to contacts. The best thing about this platform is that you get a dedicated inbox with every phone number. This ensures that all your conversations are kept separate from others. You can also integrate OpenPhone with tools like Slack, Google Contacts, HubSpot, and more. 

Features:

• Voicemail transcription, call recording, and team messaging.
• Customizable business phone numbers (local or toll-free).
• Seamless integration with Google Workspace and Slack.
• Easy-to-use mobile app.

Pricing: The most basic plan, called Standard, is priced at $10 per user per month when billed annually. Apart from one local phone number or toll-free number, you also get access to features like Voicemail to text transcription, basic IVR or auto-attendant, and call recording.

G2 Review: NA

9. Enterprise Voice on Lync Server

Enterprise Voice from the tech powerhouse Microsoft is truly one of its kind. It offers a stand-alone VoIP service that comes with simple features like the answer, forward, transfer, hold, divert, release and park, etc. Making a call is simple. All you have to do is type a name or phone number on the dial pad of Lync or initiate calls directly from your contact list. 

Pricing: Contact the service provider for pricing details. 

G2 Review: NA

10. Vonage

Vonage is a popular VoIP solution provider that enables organizations to combine voice, messaging, video, and data capabilities into one platform. The most loved feature of this platform is the video collaboration tool that transforms your voice, SMS, and team messaging into video meetings instantly. All it takes is a single click of a button. You can manage Vonage through a dedicated admin portal that can be accessed on any device, be it your computer or mobile phone. 

Features:

• VoIP service with unlimited calls to international destinations.
• Advanced voicemail features (voicemail-to-text, voicemail greetings).
• Call forwarding and business messaging tools.
• Integration with CRM systems and other business tools.

Pricing: The most basic plan is not available at a concessional rate of $13.99 per line per month. The normal price is $19.99 per line per month. In this plan, you get access to features like mobile and desktop apps, unlimited calls and SMS, unlimited team messaging, and a dedicated dashboard.

G2 Review: 4.3 out of 5

11. Nextiva

The next VoIP solution on this list is Nextiva, which offers a single platform to manage all your conversations with your customers and employees. With Nextiva, you can instantly call, conference, video, chat, or even share screens with different people. You can create a local number or a custom number without any extra toll charges. Every user also gets a dedicated virtual room for sharing their screens with other people. 

Features:

• Cloud-based VoIP with voice, video, and messaging.
• Unlimited calling and voicemail-to-email.
• Video conferencing and screen sharing.
• Call routing, IVR, and call queuing.

Pricing: The most basic plan, called Essential, is priced at $18.95. It comes with basic features like unlimited voice & video calling, voicemail, toll-free numbers, Outlook/Google Contacts Integrations, and unlimited Internet fax. There is also a 7-day free trial plan available for all users.

G2 Review: 4.4 out of 5

12. Zadarma

Zadarma is a powerful communication solution that is also a well-known VoIP provider in India. It smartly prioritizes flexibility and scalability, two essential communication requirements of any modern business. Zadarma also addresses the varied communication needs of businesses spanning industries. Besides being a dedicated VoIP solution, the platform also offers a Virtual PBX system, that is well-suited for remote teams.

Pricing: Zadarma offers a free plan with basic features, the office plan starts at $44/mo for 10 users.

G2 Review: 3.8 out of 5

13. CloudTalk

The last VoIP solution in this list is CloudTalk which is fully cloud-based. This means, that irrespective of your location, you can effortlessly manage outgoing calls from the comfort of your home. CloudTalk’s call queue feature is one of a kind, wherein the calls are organized and directed to available agents. This automatically reduces the wait times for customers and improves the call-handling capabilities of agents.

Pricing: The basic plan starts at $25/mo

G2 Review: 4.3 out of 5

14. Freshcaller

Freshcaller, a product by Freshworks, provides businesses with a VoIP phone system that includes features like IVR, call routing, real-time analytics, and integration with CRM systems. It’s ideal for businesses that need a cost-effective and scalable phone solution with excellent customer service support. 

Features:

• Cloud-based phone system with IVR and call routing.
• Real-time analytics and call monitoring.
• CRM integrations and mobile apps for on-the-go management.
• Call queuing and virtual phone numbers.

Pricing:

• Starts at ₹1199 per user/month.
• Free trial available.

G2 Review: NA

15. Zoho Voice

Zoho Voice offers a complete VoIP system designed for businesses of all sizes, featuring call forwarding, IVR, call queuing, and voicemail transcription. It integrates seamlessly with other Zoho software, making it a great choice for businesses already using the Zoho ecosystem. Its competitive pricing and range of features start at ₹999 per user/month, making it ideal for growing businesses. 

Features:

• VoIP solution with features like IVR, call forwarding, and voicemail transcription.
• Integration with other Zoho software.
• Real-time call tracking and analytics.
• Virtual phone numbers and call queuing.

Pricing:

• Starts at $34 per user/month.
• Free trial available.

G2 Review: NA

16. Aircall

Aircall is a cloud-based VoIP service that focuses on call center and team collaboration solutions. It offers features like call queuing, voicemail, and CRM integrations, making it suitable for businesses with a strong focus on customer service. 

Features:

• Cloud-based VoIP with call queuing, IVR, and CRM integration.
• Call recording, call monitoring, and real-time analytics.
• Team collaboration features and mobile apps.
• Integration with popular business tools like Slack, Salesforce, and HubSpot.

Pricing:

• Starts at $40 per user/month.
• Free trial available.

G2 Review: 4.3 out of 5

17. Dialpad

Dialpad is a cloud-based VoIP system that supports voice calls, video meetings, and messaging. It integrates with various business tools like Google Workspace, Microsoft 365, and Salesforce, making it easy for teams to communicate and collaborate. Dialpad is particularly useful for businesses that want an all-in-one communication platform with strong AI-powered features. 

Features:

• All-in-one VoIP solution for voice calls, video conferencing, and messaging.
• AI-powered features like real-time transcription.
• Integration with Google Workspace, Microsoft 365, and Salesforce.
• Call analytics and team collaboration tools.

Pricing:

• Starts at $15 per user/month.
• Free trial available.

G2 Ratings – 4.4 out of 5

How to Choose the Best VoIP Service Provider in India in 2025

Choosing the right VoIP provider can make or break your business communication strategy. Here’s a simple guide to selecting the best provider:

1. Assess Your Business Needs: Are you looking for just voice calls, or do you need video calls, team collaboration tools, and CRM integration?
2. Check Features and Tools: Make sure the provider offers the features you need like call routing, voicemail, IVR, and analytics.
3. Scalability: Can the VoIP solution grow with your business? Look for providers that allow easy scaling.
4. Pricing: Compare prices and ensure the service provides good value for the features it offers.
5. G2 Ratings and Customer Reviews: Check reviews on platforms like G2 to ensure the provider has good customer feedback.

How Can FreJun Help You Improve Your Business?

There are multiple ways in which FreJun can help improve your business – 

• It automates the entire life cycle of your sales calls. This way,  you can close deals faster.
• It lets you make informed decisions, thanks to its ability to let you view all the interactions with customers and prospects in one place. 
• It helps in training by recording and logging all your customer calls 
• You can monitor your team’s performance and take corrective measures thanks to FreJun’s daily call reports. 

Want to talk to us and no more about FreJun? Book a meeting now.

Try FreJun for free by clicking here.

Conclusion

The evolution of VoIP technology is set to continue in 2025, with more businesses in India adopting cloud-based solutions to streamline communication, reduce costs, and improve productivity. By evaluating the features, pricing, and customer feedback, businesses can choose the VoIP provider that best fits their needs and goals.

With the 17 VoIP providers highlighted here, businesses can take the next step towards improving their communication systems, allowing them to thrive in the competitive marketplace.

Further Reading: HubSpot integration FAQs

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