Top 15 VoIP Integrations with Zoho PhoneBridge in 2025

In today’s hyper-connected business landscape, seamless communication isn’t a luxury — it’s a necessity. Whether you’re managing a sales team, running a customer support center, or scaling your operations globally, the ability to handle calls directly from your CRM can save time, reduce friction, and dramatically improve customer experience. That’s where Zoho PhoneBridge comes into play.

But with so many VoIP providers out there, how do you know which one integrates smoothly and brings the best value?

That’s what this guide is for. We’ve researched and compiled the top 15 VoIP integrations with Zoho PhoneBridge in 2025, based on:

• Integration depth
• Ease of use within Zoho apps
• Automation & AI capabilities
• Regional support & reliability
• Use-case alignment (Sales, Support, Enterprise, etc.)

By the end of this list, you’ll know exactly which VoIP provider to pick for your business needs — whether you’re a fast-growing SaaS startup or a well-established enterprise.

Why Use VOIP?

VoIP (Voice over Internet Protocol) offers numerous benefits, including lower costs, flexibility, scalability, and enhanced features, making it a compelling alternative to traditional phone systems for both personal and business use.

Here’s a breakdown of why people choose VoIP:

Cost Savings:

• Lower Monthly Bills: VoIP services often cost less than traditional phone lines, especially for long-distance and international calls. 
• Elimination of Hardware Costs: VoIP systems often eliminate the need for expensive on-premise hardware and wiring, further reducing costs. 
• Reduced Infrastructure Costs: VoIP allows businesses to leverage their existing internet infrastructure, reducing the need for separate phone lines and equipment.
  

Flexibility and Portability:

• Calls from Anywhere: VoIP allows users to make and receive calls from any device with an internet connection, promoting flexibility and mobility. 
• Remote Work Support: VoIP is ideal for remote teams, enabling seamless communication regardless of location. 
• Easy Scalability: VoIP systems are easy to scale up or down as needed, making them suitable for businesses of all sizes. 
• Integration with Other Digital Services: VoIP can integrate with other digital services and business applications, enhancing overall communication and workflow efficiency.

​Integrating VoIP with CRM systems has been shown to enhance business performance significantly. Robotic process automation (RPA) can reduce processing costs by up to 80% while improving accuracy and compliance. Similarly, integrated supply chain management systems can optimize inventory levels, reducing carrying costs by 10-30% and decreasing stockouts by up to 85%. (Source) Additionally, process automation and real-time access to valuable information have been reported to improve team efficiency and increase conversion rates. Furthermore, integrating VoIP with CRM allows businesses to access detailed analytics on call performance, customer interactions, and sales conversions, enabling companies to fine-tune their strategies and drive growth. 

Top 15 VoIP Integrations with Zoho PhoneBridge in 2025

Zoho PhoneBridge is a powerful telephony middleware that connects over 50+ VoIP providers with Zoho apps like CRM, Desk, Recruit, and more. Instead of toggling between apps and manually updating call logs, your team can access everything – call history, recordings, and customer details—inside Zoho itself.

1. FreJun

FreJun has emerged as a favorite for teams using Zoho CRM and Zoho Desk. Its one-click integration via PhoneBridge allows users to make, receive, and log calls without switching tabs. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• Automatic call logging with contact enrichment
  
• Click-to-call from Zoho CRM.

See How FreJun Integrates with Leading CRMs

• Call Transcription & Recording – Capture and analyse every customer interaction.

Discover How FreJun’s Call Recording Works

• Smart workflows and AI-driven follow-ups
  
• AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.

How FreJun’s AI Enhances Business Communication

FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

Best For: Sales teams, support agents, and recruiters seeking call intelligence + automation.

2. RingCentral

A global VoIP leader, RingCentral integrates seamlessly with Zoho to offer advanced features like IVR, call routing, and presence sync. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features:

• Deep analytics inside Zoho CRM
• Call pop-ups with contextual customer info
• Unified communication tools: voice, video, and fax

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

Best For: Large enterprises with complex calling requirements.

3. Aircall

Aircall’s cloud telephony system integrates beautifully with Zoho CRM, especially for customer-facing teams.

Key Features:

• Click-to-call and power dialer in CRM
• Automatic contact syncing
• Tagging, call notes, and sentiment detection
• Integration with other tools like Slack and Zendesk

While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

Best For: Fast-growing SaaS and B2B companies.

4. Knowlarity

Known for its presence in emerging markets, Knowlarity is a scalable VoIP option for Zoho users across India and Southeast Asia. Knowlarity is a cloud communication business in India that provides excellent services. Some of them include outgoing calls, incoming calls, and missed call alerts. It helps customers connect directly to the customer care agent’s phone number using Knowlarity’s services

Key Features:

• Multi-level IVR
• Call recording and monitoring
• Missed call tracking inside Zoho CRM

Pricing: The basic plan starts from $24/per month

G2 Rating: 4/5

Best For: Mid-sized enterprises and support-heavy teams in APAC.

5. Exotel

Exotel offers seamless Zoho integration for outbound and inbound communication at scale. It is a cloud-based platform that provides businesses with a range of communication tools, including a business phone system, customer call center solutions, and omnichannel engagement capabilities, to help them manage customer interactions and improve customer experience. 

Key Features:

• Smart IVR flows
• Bulk calling tools
• Agent productivity dashboards linked to Zoho

Pricing: Visit this page for pricing details.

G2 Rating: 4.3/5

Best For: Customer support teams, fintech, and eCommerce players.

6. Twilio

Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. It provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication it is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.

Key Features:

• Programmable APIs for voice, SMS, and video.
• Global reach with multi-country connectivity.
• Programmable APIs for voice, SMS, video, and authentication.
• Multi-channel communication via chat, WhatsApp, and email.
• Global reach with multi-country connectivity and localized phone numbers.

Pricing: Visit the twilio page for pricing details

G2 Rating: 4.2/5

Best For: Companies needing full customization and scalability.

7. Ozonetel

Another India-first VoIP player Ozonetel, supports Zoho CRM, Zoho Desk, and more via PhoneBridge. Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.

Key Features:

• Click-to-call from CRM
• Real-time call logs and reports
• AI-based call routing

Pricing: Visit this page for pricing details.

G2 Rating: 4.5/5

Best For: Support teams managing high call volumes.

8. 8×8

8×8 combines VoIP, team chat, and video calls in a single platform and integrates effortlessly with Zoho apps. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.

Key Features:

• AI-driven call analytics & transcription to enhance customer interactions.
• Omnichannel communication, including voice, video, chat, and SMS.
• Advanced call routing & IVR for streamlined customer support.
• Global calling capabilities with high-quality VoIP connections.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5

Best For: Enterprises looking for unified communications.

9. Vonage

Vonage supports robust API-based integrations, and its Zoho PhoneBridge connection ensures tight CRM linking. It offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently. 

Key Features:

• Advanced IVR and call routing options.
• Unified communication across voice, messaging, and video.
• AI-driven call analysis and insights.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

Best For: Businesses with global clients and compliance needs.

10. Freshcaller 

Freshcaller is often chosen by Zoho Desk users who want a customer service-first VoIP system. It is a cloud-based, all-in-one contact center solution designed to help businesses improve customer service and streamline communication through its intuitive and scalable platform. 

Key Features:

• Call disposition and notes in Zoho
  
• Multichannel support from Freshworks suite
  
• Easy onboarding for agents

Pricing: Visit this page for pricing details.

G2 Rating: 4.4/5

Best For: Start-ups and SMBs focused on support.

11. Dialpad

Dialpad brings AI-powered voice intelligence to Zoho CRM workflows. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.

Key Features:

• AI-powered real-time call transcription.
• Seamless integration with Zoho.
• Automatic call logging and summaries.
• Voicemail transcription.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

Best For: AI-first sales and marketing teams.

12. CallHippo

CallHippo has positioned itself as a VoIP solution built for CRMs like Zoho. It is a virtual phone system built to simplify business communication. It lets small business owners take and receive calls via Voice Over Internet Protocol (VOIP), making it a great choice for businesses that want to stay in close contact with customers without relying on traditional phone lines.

Key Features:

• Smart dialer
  
• Detailed call analytics
  
• International numbers and routing

Pricing: The basic plan starts at $18/per month.

G2 Rating: 4.4/5

Best For: Startups with remote teams and global outreach.

13. CloudTalk

CloudTalk supports both outbound sales and inbound support operations and integrates via Zoho PhoneBridge. It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.

Key Features:

• AI-powered call transcription and analytics.
• Call tagging and custom fields for better organization.
• IVR, skill-based routing, and call queues.
• Performance dashboards linked to CRM

Pricing: The basic plan starts at $30/per month.

G2 Rating: 4.3/5

Best For: Tech-enabled BPOs and agencies.

14. JustCall

JustCall is tailored for remote and distributed teams. Its Zoho CRM integration includes detailed call tracking and automation features. JustCall is a cloud-based phone system operating through Twilio’s infrastructure. It provides sales and support teams with basic calling features, SMS capabilities, and CRM integrations.

Key Features:

• Power dialer for outbound sales
• Voicemail drop and call notes
• CRM activity logging
• Built-in power dialer

Pricing: The basic plan for teams starts from $ 29 per user/month.

G2 Rating: 4.3/5

Best For: Sales-driven companies with global outreach.

15. Nextiva

Nextiva provides enterprise-grade voice solutions with PhoneBridge compatibility. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.

Key Features:

• Unified communications platform (voice, video, and chat).
• Call analytics and reporting for tracking performance.
• AI-powered call transcription and auto-attendant.
• Seamless CRM syncing
• Drag-and-drop call flow builder

Pricing: The basic plan starts from $20.

G2 Rating: 4.5/5

Best For: Enterprises and regulated industries needing top-tier compliance.

Conclusion

VoIP is no longer just a tool — it’s a strategic asset for modern businesses. And when paired with a robust CRM like Zoho, it becomes even more powerful. Zoho PhoneBridge allows you to bring calling, analytics, and customer context together, right inside your CRM or helpdesk. But the magic truly happens when you pick the right VoIP integration that fits your business workflows.

FreJun, for instance, is ideal for teams that want AI-powered call logging, transcripts, and automation within Zoho CRM. Meanwhile, RingCentral or 8×8 may be better suited for large enterprises needing advanced call routing, video conferencing, and compliance features. If you’re in India or Southeast Asia, players like Exotel, Knowlarity, and Ozonetel offer excellent regional support and call quality.

Ultimately, the best VoIP-Zoho integration will depend on:

• Your team size
  
• Geographic presence
  
• Use case (sales, support, or both)
  
• Need for automation and AI insights
  
• Budget and scalability
  

 If you’re exploring VoIP for your Zoho ecosystem, start with a demo from FreJun to see how intelligent calling fits into your CRM workflows without any friction.

 Book a Free Demo and let your communication strategy evolve.

Further Reading: 13 Best Globfone Alternatives for Business Calls

 Frequently Asked Questions