Top 12 VoIP Integrations with Salesforce in 2025

Last updated on October 4th, 2025 at 04:40 pm

Salesforce is the beating heart of modern customer management. But on its own, it’s only half the story. Your sales and support teams also live on their phones — making calls, tracking conversations, and following up on leads. That’s where VoIP integration come in.

Maximize your Salesforce productivity with the best VOIP integrations in 2025. Streamline sales calls, improve support efficiency, and automate workflows seamlessly. Discover top-rated integrations with features, pricing, and use cases for every team type.

• ✅ Integrates seamlessly with Salesforce CRM for sales & support teams
• ✅ Automates outbound & inbound calling workflows
• ✅ Provides call analytics, recording, and transcription for insights
• ✅ Supports multi-device and remote team collaboration

Which Are the Best VoIP Tools That Seamlessly Integrate with Salesforce in 2025?

In 2025, businesses are prioritizing communication efficiency and CRM alignment more than ever — and Salesforce remains the CRM of choice for millions. The best VoIP tools for Salesforce are those that offer native integration, real-time call logging, click-to-call, AI analytics, and workflow automation. These features allow sales and support teams to streamline operations, track performance, and boost customer satisfaction without leaving the Salesforce ecosystem.

What are the Top VoIP Integrations with Salesforce in 2025?

Pairing Salesforce with the right VoIP system can supercharge your workflows, cut down manual data entry, and give your team complete visibility into every customer conversation.

In this guide, we’ll explore the top 13 VoIP integrations with Salesforce in 2025, including FreJun, which leads the pack for fast-growing teams.

1. FreJun 

FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all within your Salesforce workspace. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• One-click call logging inside Salesforce

See How FreJun Integrates with Leading CRMs

• AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.

How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto-Dialer – Boost productivity by eliminating manual dialing.
  
  
• Call Transcription & Recording – Capture and analyse every customer interaction.

Discover How FreJun’s Call Recording Works

• Intelligent Call Routing – Ensure calls reach the right person every time.

FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

Watch FreJun in action

2. RingCentral

RingCentral is a well-known name in VoIP, and its Salesforce integration lives up to expectations. It embeds RingCentral’s softphone directly into Salesforce for smoother calling experiences. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features:

• Embedded dialer inside Salesforce
• Screen pops with caller details
• Advanced call routing and IVR capabilities.
• AI-based noise cancellation for better call quality.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

3. Aircall 

Aircall is a favorite among SaaS and customer-facing teams for its clean interface and powerful call routing features. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.

Key Features:

• Automatic call and SMS logging
  
• Real-time contact and case updates
  
• Custom workflow triggers inside Salesforce
  
• Integration with other tools like Slack and Zendesk
  

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

4. JustCall 

JustCall’s Salesforce integration ensures every sales call, SMS, or voicemail is automatically tracked and tied to your pipeline. It is a cloud-based phone system operating through Twilio’s infrastructure. It provides sales and support teams with basic calling features, SMS capabilities, and CRM integrations.

Key Features:

• Power dialer for outbound sales
  
• Voicemail drop and call notes
  
• Click-to-call and SMS from Salesforce
  
• Workflow automation using Salesforce fields
  

Pricing: The basic plan for teams starts from $ 29 per user/month.

G2 Rating: 4.3/5

5. 8×8 

8×8 offers enterprise-grade VoIP with deep Salesforce integration, especially for contact centers. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.

Key Features:

• AI-driven call analytics & transcription to enhance customer interactions.
• Omnichannel communication, including voice, video, chat, and SMS.
• Advanced call routing & IVR for streamlined customer support.
• Global calling capabilities with high-quality VoIP connections.
• Real-time analytics inside Salesforce

Pricing: It offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5

6. Nextiva 

Nextiva’s integration brings voice, video, and CRM together for teams that want everything in one place. It is a renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.

Key Features:

• Unified communications platform (voice, video, and chat).
• Call analytics and reporting for tracking performance.
• AI-powered call transcription and auto-attendant.

Pricing: The basic plan starts from $20.

G2 Rating: 4.5/5

7. Dialpad 

Dialpad’s AI-powered VoIP features are a standout, especially when paired with Salesforce. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.

Key Features:

• Automatic call logging and summaries.
• Voicemail transcription.
• Click-to-call inside Salesforce
• Auto-logging of calls and transcripts
  

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

8. Vonage 

Vonage offers flexible VoIP capabilities and native Salesforce integration. It ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently and also provides a cloud-based VoIP solution with integrations across multiple business applications.

Key Features:

• Call recording and auto-logging
• IVR and call queue management
• Unified communications interface
• Localized call tracking

Vonage is a strong contender, but FreJun’s AI-powered workflow automation and multi-channel communication make it the superior choice.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

9. Ooma Office 

Ooma brings simplicity to VoIP, and its Salesforce integration covers essential needs. It is a budget-friendly VoIP solution that provides all the essential features small businesses need to maintain efficient communication. Its user-friendly setup and virtual receptionist features make it easy to manage calls and streamline operations. It offers affordable pricing with no long-term contracts, making it an excellent choice for businesses with tight budgets.

Key Features:

• Click-to-dial from CRM
• Call blocking and routing to improve call management.
• Mobile app for managing calls from anywhere.
• Simple pricing with no contracts or hidden fees.
• Reliable call quality with built-in failover capabilities.
  

Pricing: Pricing for VOIP service is $20 per month.

G2 Rating: 4.6/5

10. CloudTalk 

CloudTalk helps support and sales teams optimize every customer interaction via Salesforce.  It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.

Key Features:

• Smart routing and call tags
• Auto-logging and click-to-call
• AI-powered call transcription and analytics.
• Call tagging and custom fields for better organization.
• IVR, skill-based routing, and call queues.

This is a solid option, but FreJun’s multi-channel support and AI-powered automation give it a competitive edge.

Pricing: The basic plan starts at $30/per month.

G2 Rating: 4.3/5

11. NUACOM 

NUACOM delivers unified VoIP with Salesforce – ready features. It is a business phone system and call center software solution that utilizes Voice over Internet Protocol (VoIP) to enable voice communication over the internet, aiming to revolutionize how businesses communicate and connect with customers. 

Key Features:

• Voicemail to email
  
• Auto sync with CRM
  
• Custom call dispositioning
  

Pricing: The basic plan starts from $24.99/user/month.

G2 Rating: 4.5/5

12. Talkdesk 

Talkdesk is a contact center solution that integrates natively with Salesforce. It provides an end-to-end contact center solution for communications, media, and entertainment companies so they can provide their subscribers with a tailored, personalized customer experience.

Key Features:

• Advanced IVR
  
• Real-time customer journey tracking
  
• Salesforce Lightning integration
  

Pricing: Visit this page for pricing details.

G2 Reviews: 4.4/5

What Are the Advantages and Disadvantages of Salesforce VOIP Integrations?

Salesforce VOIP integrations offer significant benefits for teams but also have a few potential drawbacks. Here’s a clear overview for quick reference:

✅ Advantages

• Seamless CRM Integration: Automatically logs calls, notes, and contact details in Salesforce.
• Improved Productivity: Auto-dialers, click-to-call, and call routing save time and reduce manual work.
• Enhanced Analytics: Provides call metrics, transcription, and reporting for data-driven decisions.
• Better Customer Experience: Personalized interactions, quick response times, and accurate call history.
• Scalable & Remote-Friendly: Supports multi-device access and teams working from anywhere.
• Cost Efficiency: Reduces missed opportunities and improves resource allocation.

❌ Disadvantages

• Internet Dependency: Call quality may drop with unstable connections.
• Hidden Fees: Some integrations have additional costs for premium features.
• Learning Curve: Teams may need time to adapt to new systems and workflows.
• Occasional Technical Issues: Possible integration glitches or feature limitations with Salesforce updates.

Feature / Aspect	Advantages ✅	Disadvantages ❌
CRM Integration	Automatic call logging, notes, and contact sync	Initial setup may require admin support
Productivity	Auto-dialers, click-to-call, and call routing	Teams need training to fully utilize features
Analytics & Insights	Real-time call metrics, transcription, reporting	Some advanced analytics may need premium plan
Customer Experience	Personalized interactions, faster responses	Internet issues can affect call quality
Scalability & Remote Access	Multi-device support, remote-friendly	Integration glitches may occur with updates
Cost Efficiency	Reduces missed opportunities, better resource allocation	Hidden fees in certain premium plans

Watch Salesforce VOIP Integrations in action

How Do VOIP Integrations Improve Sales and Support Productivity?

VOIP integrations with Salesforce streamline communication, automate routine tasks, and provide actionable insights that help teams work smarter and faster. Here’s how they boost productivity for sales and support teams:

1. Automated Call Management

• ✅ Auto-dialers eliminate manual dialing and reduce idle time.
• ✅ Click-to-call from Salesforce speeds up outreach and follow-ups.
• ✅ Call logging and CRM updates happen automatically, saving administrative effort.

2. Real-Time Call Analytics

• ✅ Track call duration, frequency, and outcomes directly in Salesforce.
• ✅ Identify high-performing reps and areas needing coaching.
• ✅ Gain insights into customer interactions for better decision-making.

3. Seamless Collaboration

• ✅ Multi-device access allows sales/support teams to work remotely without losing efficiency.
• ✅ Team members can easily transfer or escalate calls, improving customer response times.

4. Enhanced Customer Experience

• ✅ Quick access to customer history helps reps personalize interactions.
• ✅ Automatic call recording and transcription ensure no detail is missed.
• ✅ Reduces wait times with smart call routing for support teams.

5. Time & Cost Savings

• ✅ Minimizes repetitive manual tasks, freeing time for strategic activities.
• ✅ Reduces missed opportunities due to delayed follow-ups.
• ✅ Optimizes resources with fewer dropped or misrouted calls.

VOIP integrations improve productivity by automating call workflows, providing analytics for coaching, enabling remote collaboration, and enhancing the customer experience, ultimately saving time and increasing sales efficiency.

Final Thoughts

Salesforce gives you the data, but VoIP gives you the voice. When integrated, they create a powerful feedback loop that enhances productivity, transparency, and customer satisfaction.

FreJun stands out for its balance of automation, insights, and affordability—especially for high-growth teams who need results without added complexity.

By choosing the right VoIP tool and integrating it properly, your team can:

• Reduces manual work
  
• Speed up response times
  
• Never miss a deal or follow-up

Make your CRM truly complete. Start with FreJun.

Further Reading: Top 15 VoIP Services to Boost Business Efficiency in 2025 – Find Your Best Fit

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