Top 11 VoIP Integrations with Microsoft Dynamics 365 in 2025

Microsoft Dynamics 365 is a powerful CRM and ERP solution, but to truly maximize its potential, integrating it with a VoIP system is essential. VoIP integrations allow businesses to streamline communications, improve customer interactions, and automate workflows directly within Dynamics 365. Whether you’re in sales, customer support, or internal operations, integrating a VoIP solution with Dynamics 365 enhances productivity, reduces response times, and provides valuable call insights.

In 2025, businesses need VoIP solutions that go beyond just making calls — they need advanced analytics, AI-driven insights, and seamless omnichannel communication. The right integration can lead to better customer experiences and more efficient team collaboration. But with so many VoIP providers out there, how do you choose the right one for your business?

Top 11 VoIP Integrations with Microsoft Dynamics 365 in 2025

To help you navigate the options, we’ve compiled a list of the Top 11 VoIP Integrations with Microsoft Dynamics 365 in 2025 — with a strong focus on features, benefits, and how they enhance your Dynamics 365 experience.

1. FreJun 

FreJun is the most seamless and intelligent VoIP integration for Microsoft Dynamics 365. It offers AI-powered automation, real-time analytics, call transcription, and advanced call routing, making it an unbeatable choice for businesses looking for deep CRM integration.

FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• Automatic Call Logging – Every call is recorded and synced to the correct customer profile in Dynamics 365.

See How FreJun Integrates with Leading CRMs

• AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.

How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto-Dialer – Boost productivity by eliminating manual dialing.
  
  
• Call Transcription & Recording – Capture and analyse every customer interaction.

Discover How FreJun’s Call Recording Works

• Intelligent Call Routing – Ensure calls reach the right person every time.
  
  
• Deep CRM Integration – Access call history, notes, and customer interactions within Dynamics 365.

FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. RingCentral

RingCentral is a widely known VoIP solution with a feature-rich integration for Dynamics 365. It offers omnichannel communication, allowing teams to handle voice, video, and messaging in one platform. RingCentral is a well-established VoIP solution that offers unified communication features, including messaging, video conferencing, and voice calls. It is a powerhouse in the VoIP industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features:

• VoIP, video meetings, and team messaging in one platform.
• Automatic call logging and transcription within HubSpot.
• Advanced call routing and IVR capabilities.
• AI-based noise cancellation for better call quality.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

3. Aircall

Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. It’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality. It is designed for sales and support teams that rely on Microsoft Dynamics 365 for managing customer interactions.

Key Features:

• One-click call recording and logging.
• Call recording and analytics for performance tracking.
• Power dialer to increase outbound calling efficiency.
• Live call coaching and call whispering.

While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

4. 8×8

8×8 provides a unified cloud communications platform with enterprise-grade security and AI-driven analytics.

Key Features:

• AI-driven call analytics & transcription to enhance customer interactions.
  
• Omnichannel communication, including voice, video, chat, and SMS.
  
• Advanced call routing & IVR for streamlined customer support.
  
• Global calling capabilities with high-quality VoIP connections.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5

5. Vonage Business Communications

Vonage offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. It ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently. Vonage provides a cloud-based VoIP solution with integrations across multiple business applications, including HubSpot.

Key Features:

• Advanced IVR and call routing options.
• Unified communication across voice, messaging, and video.
• AI-driven call analysis and insights.
• HubSpot integration for streamlined customer management.

Vonage is a strong contender, but FreJun’s AI-powered workflow automation and multi-channel communication make it the superior choice.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

6. Nextiva

Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.

Key Features:

• Unified communications platform (voice, video, and chat).
• Call analytics and reporting for tracking performance.
• AI-powered call transcription and auto-attendant.
• HubSpot integration for logging and tracking interactions.
  

Pricing: The basic plan starts from $20.

G2 Rating: 4.5/5

7. GoTo Connect 

GoTo Connect combines VoIP, video conferencing, and team messaging into one intuitive platform. Designed for businesses seeking simplicity and reliability, it offers customizable call flows, high-quality video meetings, and seamless collaboration tools. GoTo Connect is particularly well-suited for small and medium-sized businesses looking to centralize their communication systems without compromising on quality.

Key Features: 

Unified communication with voice, video, and messaging.

• Drag-and-drop call flow customization.
• High-quality video conferencing with screen sharing.
• Scalable plans to meet growing business needs.
• Reliable 24/7 customer support.

Pricing: The basic plan starts at $26/user/month.

G2 Rating: 4.4/5

8. Zoom Phone

Building on its success as a video conferencing leader, Zoom has introduced Zoom Phone, a feature-rich VoIP service tailored for hybrid work environments. Zoom Phone offers high-quality voice communication alongside its renowned video capabilities. Businesses can leverage their global PSTN coverage to ensure seamless international communication. The platform is ideal for teams that frequently use video and voice together, providing a unified experience for remote and in-office employees. Zoom Phone extends the Zoom ecosystem to VoIP calls, making it an excellent choice for businesses already using Zoom for video conferencing.

Key Features:

• Enterprise-grade call routing and management.
• Works seamlessly with Zoom Meetings.
• Secure and encrypted communication.

Zoom Phone is great for video-centric teams but doesn’t match FreJun’s AI-driven automation and sales optimization.

Pricing: Starts from $10/month/user.

G2 Raings: 4.5/5

9. Five9

Five9 is a cloud contact center solution with strong AI and automation features for Microsoft Dynamics 365 users.

Key Features:

• AI-driven call routing.
  
• Predictive dialing.
  
• Call analytics and reporting.
  
• IVR (Interactive Voice Response).
  

Pricing: The basic plan starts at $119/month

G2 Rating: 4.1/5

10. Dialpad

Dialpad is an AI-powered business phone system with a strong focus on sales and support teams.

Key Features:

• AI-powered real-time call transcription.
  
• Seamless integration with Microsoft Dynamics 365.
  
• Automatic call logging and summaries.
  
• Voicemail transcription.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

11. Twilio 

Twilio is a highly customizable cloud contact center platform that integrates seamlessly with Microsoft Dynamics 365. It provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. Twilio is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.

Key Features:

• Programmable APIs for voice, SMS, and video.
• Global reach with multi-country connectivity.
• Programmable APIs for voice, SMS, video, and authentication.
• Multi-channel communication via chat, WhatsApp, and email.
• Global reach with multi-country connectivity and localized phone numbers.

Pricing: Visit the twilio page for pricing details

G2 Rating: 4.2/5

Conclusion

Choosing the right VoIP integration for Microsoft Dynamics 365 can significantly impact your business’s efficiency and customer interactions. The ideal VoIP solution should not only offer seamless call management but also provide advanced analytics, automation, and AI-powered insights to improve decision-making.

Among all the options, FreJun stands out as the best VoIP integration due to its deep integration capabilities, ease of use, and AI-powered call insights tailored for sales and support teams. However, other providers also bring unique strengths, whether it’s AI-driven automation, omnichannel support, or extensive customization options.

As AI-driven search and automation continue to evolve, businesses must stay ahead by choosing VoIP integrations that align with their growth strategies. Whether you need better call tracking, CRM synchronisation, or AI-powered analytics, the right VoIP solution can be a game-changer.

Invest in the right VoIP integration today and unlock the full potential of Microsoft Dynamics 365 for your business in 2025 and beyond.

Further Reading: Streamline Sales Calls: How to Enhance Your CRM Workflow