Salesforce is the go-to CRM platform for mid-sized and large Indian businesses, offering unmatched flexibility, automation, and customer insights. But when it comes to international calling — from India to the US, UK, UAE, or Southeast Asia — Salesforce needs a strong VoIP integration to bridge the gap.
Most Indian teams use external dialers, mobile phones, or WhatsApp to make these calls, leading to disconnected workflows and lost insights. A native VoIP integration with Salesforce eliminates this chaos by enabling international calls, SMS, and tracking — all within the CRM.
In this blog, we list the top 11 phone integrations for Salesforce that are ideal for Indian teams needing high-volume, compliant, and cost-effective international calling in 2025.
Table of contents
Why Indian Businesses Use Salesforce for International Calling
Salesforce’s versatility makes it a favourite for Indian companies working in global SaaS, IT services, BPO, recruitment, and logistics. These businesses rely heavily on voice calls to close sales, onboard clients, and support global customers.
However, an international voice isn’t built into Salesforce. That’s where VoIP tools come in — bringing features like:
- One-click dialing from contact or lead records
- Virtual numbers for international presence
- Call logging and analytics
- CRM-connected SMS and follow-ups
- Auto-recording and compliance management
Whether your team is calling from Bangalore or Mumbai to New York, London, or Dubai, the right VoIP integration ensures Salesforce stays at the center of your communications.
Benefits of VoIP Integration with Salesforce
Integrating Voice over Internet Protocol (VoIP) with Salesforce offers numerous benefits, including improved agent productivity, enhanced customer service, and increased sales volume. By connecting your phone system with Salesforce, agents can access customer data directly within the CRM platform, streamlining interactions and boosting efficiency. This integration also leads to higher customer satisfaction and data accuracy, ultimately driving business growth.
Connecting your calling system with Salesforce has strategic advantages beyond convenience. Here’s why Indian companies love this setup:
- Speed Up Follow-Ups – Click-to-call eliminates dialing errors and delays
- Smarter Sales Tracking – Log every call, note, and outcome automatically
- Call From Anywhere – Let your agents dial globally using browser-based or mobile apps
- Better Compliance – Record calls and maintain a secure audit trail
- Analytics-Driven Decisions – Get insights on agent performance, talk time, and conversion rates
- Save on ISD Costs – Use VoIP international calling instead of costly SIM-based calls
Top 11 Salesforce Phone Integrations for India in 2025
Here are the best VoIP tools for making international calls directly from Salesforce in 2025, tailored to Indian business needs:
1. FreJun
FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all within your Salesforce workspace. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
Key Features:
- One-click call logging inside Salesforce
See How FreJun Integrates with Leading CRMs
- AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.
How FreJun’s AI Enhances Business Communication
- Click-to-Call & Auto-Dialer – Boost productivity by eliminating manual dialing.
- Call Transcription & Recording – Capture and analyse every customer interaction.
Discover How FreJun’s Call Recording Works
- Intelligent Call Routing – Ensure calls reach the right person every time.
FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral
RingCentral is a well-known name in VoIP, and its Salesforce integration lives up to expectations. It embeds RingCentral’s softphone directly into Salesforce for smoother calling experiences. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Embedded dialer inside Salesforce
- Screen pops with caller details
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. Aircall
Aircall is a favorite among SaaS and customer-facing teams for its clean interface and powerful call routing features. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.
Key Features:
- Automatic call and SMS logging
- Real-time contact and case updates
- Custom workflow triggers inside Salesforce
- Integration with other tools like Slack and Zendesk
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
4. JustCall
JustCall’s Salesforce integration ensures every sales call, SMS, or voicemail is automatically tracked and tied to your pipeline. JustCall is a cloud-based phone system operating through Twilio’s infrastructure. It provides sales and support teams with basic calling features, SMS capabilities, and CRM integrations.
Key Features:
- Power dialer for outbound sales
- Voicemail drop and call notes
- Click-to-call and SMS from Salesforce
- Workflow automation using Salesforce fields
Pricing: The basic plan for teams starts from $ 29 per user/month.
G2 Rating: 4.3/5
5. 8×8
8×8 offers enterprise-grade VoIP with deep Salesforce integration, especially for contact centers. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
- Real-time analytics inside Salesforce
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
6. Nextiva
Nextiva’s integration brings voice, video, and CRM together for teams that want everything in one place. Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
7. Dialpad
Dialpad’s AI-powered VoIP features are a standout, especially when paired with Salesforce. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- Automatic call logging and summaries.
- Voicemail transcription.
- Click-to-call inside Salesforce
- Auto-logging of calls and transcripts
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
8. Vonage
Vonage offers flexible VoIP capabilities and native Salesforce integration. It ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently. Vonage provides a cloud-based VoIP solution with integrations across multiple business applications.
Key Features:
- Call recording and auto-logging
- IVR and call queue management
- Unified communications interface
- Localized call tracking
Vonage is a strong contender, but FreJun’s AI-powered workflow automation and multi-channel communication make it the superior choice.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
9. Ooma Office
Ooma brings simplicity to VoIP, and its Salesforce integration covers essential needs. It is a budget-friendly VoIP solution that provides all the essential features small businesses need to maintain efficient communication. Its user-friendly setup and virtual receptionist features make it easy to manage calls and streamline operations. Ooma Office offers affordable pricing with no long-term contracts, making it an excellent choice for businesses with tight budgets.
Key Features:
- Click-to-dial from CRM
- Call blocking and routing to improve call management.
- Mobile app for managing calls from anywhere.
- Simple pricing with no contracts or hidden fees.
- Reliable call quality with built-in failover capabilities.
Pricing: Pricing for VOIP service is $20 per month.
G2 Rating: 4.6/5
10. CloudTalk
CloudTalk helps support and sales teams optimize every customer interaction via Salesforce. It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.
Key Features:
- Smart routing and call tags
- Auto-logging and click-to-call
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
CloudTalk is a solid option, but FreJun’s multi-channel support and AI-powered automation give it a competitive edge.
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
11. NUACOM
NUACOM delivers unified VoIP with Salesforce – ready features. It is a business phone system and call center software solution that utilizes Voice over Internet Protocol (VoIP) to enable voice communication over the internet, aiming to revolutionize how businesses communicate and connect with customers.
Key Features:
- Voicemail to email
- Auto sync with CRM
- Custom call dispositioning
Pricing: The basic plan starts from $24.99/user/month.
G2 Rating: 4.5/5
Feature Comparison Table: AI Capabilities For VoIP Tools
Final Thoughts
Salesforce is one of the most powerful CRMs in the world, but without native voice calling, it leaves a communication gap. For Indian businesses that sell, support, or recruit globally, this can slow growth and create chaos in workflows.
The right VoIP integration changes everything. With the ability to:
- Call with local virtual numbers
- Log every call into Salesforce automatically
- Get AI-powered summaries for fast follow-ups
- Track call performance with real-time dashboards
…you’ll turn Salesforce from a static database into a live, global engagement engine.
If you’re just starting, FreJun offers the best value. For enterprise teams, Aircall, RingCentral, and Vonage provide scalability. Choose based on your team size, target markets, and workflow needs.
Ready to scale global voice conversations from Salesforce?
Start with a tool that’s built for Indian teams.
India + UAE Numbers | Chrome Extension | CRM Sync | AI Summaries Built for Global Sales
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
Salesforce supports call logging and CTI integrations but does not include a built-in VoIP dialer. You need a third-party integration like FreJun.
FreJun offer Indian and UAE numbers with localised pricing and support.
Yes. Most tools on this list enable click-to-call and auto-log the call, duration, and outcome under the relevant record in Salesforce.
FreJun is currently the most cost-effective tool with AI features and native CRM support for Salesforce users in India.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.