Zoho PhoneBridge Integrations has become a go-to solution for Indian businesses aiming to manage their customer relationships efficiently. With its scalable suite of tools, it serves startups, SMBs, and enterprises alike, offering everything from lead scoring to workflow automation.
In 2025, making international calls isn’t just about connectivity — it’s about integration, tracking, personalisation, and compliance. The right VoIP solution doesn’t just enable dialling — it logs every call, records it, transcribes it, and syncs it with the right lead or deal.
This guide explores the top 15 international calling integrations available via Zoho PhoneBridge, helping Indian teams choose the best solution for scaling global conversations right from their CRM.
Table of contents
Why International Calling Matters in Zoho CRM for Indian Teams
India’s fastest-growing businesses are no longer focused only on local markets. From SaaS startups expanding into the US and UK, to real estate consultancies closing deals with NRIs in the UAE, to recruiters sourcing global tech talent, the Indian growth story is now global.
Here’s why having integrated international calling inside Zoho CRM is mission-critical:
1. Increased Productivity
When your team can dial directly from the CRM, they save hours each week switching between apps, logging calls, or manually adding notes. Click-to-call reduces human error and speeds up your daily workflows.
2. Global-Ready Outreach
Your Indian number might be ignored by prospects in the UK or UAE. Virtual numbers that match your target geography help improve answer rates and trust in unfamiliar markets.
3. CRM-Driven Visibility
When every call is tied to the CRM, your sales managers get real-time visibility into team performance, follow-up timelines, and deal progress. This makes pipeline reviews more accurate and actionable.
4. Higher Engagement
Nothing converts like a well-timed phone call. With integrated VoIP, you’re always a click away from resolving concerns, answering objections, or turning a warm lead into a paying customer.
What is Zoho PhoneBridge and How Does It Work?
Zoho PhoneBridge is Zoho’s native telephony API framework that allows third-party VoIP platforms to connect directly with Zoho apps like:
When integrated through PhoneBridge, your VoIP provider can offer:
1. Click-to-Call
Call any lead, contact, or candidate directly from their profile inside Zoho — no need to copy and paste numbers.
2. Call Pop-Ups
Get screen pop notifications with lead details whenever there’s an incoming call, so reps are always prepared.
3. Auto Logging
Every call gets logged against the correct record, complete with duration, tags, and call outcomes.
4. Audio Recordings + Notes
Recordings and transcriptions (if available) get attached to the CRM activity timeline, making it easy to review important conversations later.
5. Trigger-Based Workflows
Missed a call? Zoho can automatically trigger a follow-up task, email notification, or move a deal stage based on your call outcome.
It’s the difference between calling “around” your CRM versus calling through your CRM.
Top Features to Look For in a Zoho Calling Integration
Here’s a checklist of what Indian businesses should prioritise when selecting a calling integration for Zoho:
1. Native Zoho PhoneBridge Compatibility
Look for vendors officially listed in the Zoho Marketplace or those who offer verified PhoneBridge API support. This ensures fast setup, better call data sync, and fewer bugs.
2. International Virtual Number Support
You should be able to purchase UAE, US, UK, or Singapore numbers that let you appear local when calling globally. Bonus: Some tools even let you assign different country numbers per rep.
3. Smart Call Logging and Recording
Every call (incoming or outgoing) should auto-sync with Zoho CRM. Look for systems that tag the outcome (connected, missed, follow-up), attach recordings, and support call notes in one place.
4. AI Features: Summaries, Tags, Sentiment
Want to know what was discussed without listening to the whole call? Choose a platform with AI transcription and summarisation, so managers can quickly scan call quality and keywords.
5. Chrome Extension or In-App Widget
Some vendors let you call directly from any webpage (including Zoho) using browser extensions. This is especially helpful for remote and hybrid teams using multiple tools.
6. Custom Triggers and Workflows
Advanced tools can trigger CRM automations based on call behavior—like setting a task after a missed call, sending a contract after a successful one, or alerting managers after a voicemail.
Top 15 International Calling Zoho PhoneBridge Integrations
Each of these VoIP providers is either directly integrated with Zoho via PhoneBridge. They’ve been selected for their reliability, regional compatibility, scalability, and suitability for Indian teams with global ambitions.
1. FreJun
FreJun has emerged as a favorite for teams using Zoho CRM and Zoho Desk. Its one-click integration via PhoneBridge allows users to make, receive, and log calls without switching tabs. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
Key Features:
- Automatic call logging with contact enrichment
- Click-to-call from Zoho CRM.
See How FreJun Integrates with Leading CRMs
- Call Transcription & Recording – Capture and analyse every customer interaction.
Discover How FreJun’s Call Recording Works
- Smart workflows and AI-driven follow-ups
- AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.
How FreJun’s AI Enhances Business Communication
FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. FreJun should be your top VoIP choice in 2025.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
Best For: Sales teams, support agents, and recruiters seeking call intelligence + automation.
2. RingCentral
A global VoIP leader, RingCentral integrates seamlessly with Zoho to offer advanced features like IVR, call routing, and presence sync. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Deep analytics inside Zoho CRM
- Call pop-ups with contextual customer info
- Unified communication tools: voice, video, and fax
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
Best For: Large enterprises with complex calling requirements.
3. Aircall
Aircall’s cloud telephony system integrates beautifully with Zoho CRM, especially for customer-facing teams.
Key Features:
- Click-to-call and power dialer in CRM
- Automatic contact syncing
- Tagging, call notes, and sentiment detection
- Integration with other tools like Slack and Zendesk
While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
Best For: Fast-growing SaaS and B2B companies.
4. Knowlarity
Known for its presence in emerging markets, Knowlarity is a scalable VoIP option for Zoho users across India and Southeast Asia. Knowlarity is a cloud communication business in India that provides excellent services. Some of them include outgoing calls, incoming calls, and missed call alerts. It helps customers connect directly to the customer care agent’s phone number using Knowlarity’s services
Key Features:
- Multi-level IVR
- Call recording and monitoring
- Missed call tracking inside Zoho CRM
Pricing: The basic plan starts from $24/per month
G2 Rating: 4/5
Best For: Mid-sized enterprises and support-heavy teams in APAC.
5. Exotel
Exotel offers seamless Zoho integration for outbound and inbound communication at scale. It is a cloud-based platform that provides businesses with a range of communication tools, including a business phone system, customer call center solutions, and omnichannel engagement capabilities, to help them manage customer interactions and improve customer experience.
Key Features:
- Smart IVR flows
- Bulk calling tools
- Agent productivity dashboards linked to Zoho
Pricing: Visit this page for pricing details.
G2 Rating: 4.3/5
Best For: Customer support teams, fintech, and eCommerce players.
6. Twilio
Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. It provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. It is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.
Key Features:
- Programmable APIs for voice, SMS, and video.
- Global reach with multi-country connectivity.
- Programmable APIs for voice, SMS, video, and authentication.
- Multi-channel communication via chat, WhatsApp, and email.
- Global reach with multi-country connectivity and localized phone numbers.
Pricing: Visit the twilio page for pricing details
G2 Rating: 4.2/5
Best For: Companies needing full customization and scalability.
7. Ozonetel
Another India-first VoIP player Ozonetel, supports Zoho CRM, Zoho Desk, and more via PhoneBridge. Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.
Key Features:
- Click-to-call from CRM
- Real-time call logs and reports
- AI-based call routing
Pricing: Visit this page for pricing details.
G2 Rating: 4.5/5
Best For: Support teams managing high call volumes.
8. 8×8
8×8 combines VoIP, team chat, and video calls in a single platform and integrates effortlessly with Zoho apps. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
Best For: Enterprises looking for unified communications.
9. Vonage
Vonage supports robust API-based integrations, and its Zoho PhoneBridge connection ensures tight CRM linking. It offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.
Key Features:
- Advanced IVR and call routing options.
- Unified communication across voice, messaging, and video.
- AI-driven call analysis and insights.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
Best For: Businesses with global clients and compliance needs.
10. Freshcaller
Freshcaller is often chosen by Zoho Desk users who want a customer service-first VoIP system. It is a cloud-based, all-in-one contact center solution designed to help businesses improve customer service and streamline communication through its intuitive and scalable platform.
Key Features:
- Call disposition and notes in Zoho
- Multichannel support from Freshworks suite
- Easy onboarding for agents
Pricing: Visit this page for pricing details.
G2 Rating: 4.4/5
Best For: Start-ups and SMBs focused on support.
11. Dialpad
Dialpad brings AI-powered voice intelligence to Zoho CRM workflows. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- AI-powered real-time call transcription.
- Seamless integration with Zoho.
- Automatic call logging and summaries.
- Voicemail transcription.
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
Best For: AI-first sales and marketing teams.
12. CallHippo
CallHippo has positioned itself as a VoIP solution built for CRMs like Zoho. It is a virtual phone system built to simplify business communication. It lets small business owners take and receive calls via Voice Over Internet Protocol (VOIP), making it a great choice for businesses that want to stay in close contact with customers without relying on traditional phone lines.
Key Features:
- Smart dialer
- Detailed call analytics
- International numbers and routing
Pricing: The basic plan starts at $18/per month.
G2 Rating: 4.4/5
Best For: Startups with remote teams and global outreach.
13. CloudTalk
CloudTalk supports both outbound sales and inbound support operations and integrates via Zoho PhoneBridge. It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.
Key Features:
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
- Performance dashboards linked to CRM
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
Best For: Tech-enabled BPOs and agencies.
14. JustCall
JustCall is tailored for remote and distributed teams. Its Zoho CRM integration includes detailed call tracking and automation features. JustCall is a cloud-based phone system operating through Twilio’s infrastructure. It provides sales and support teams with basic calling features, SMS capabilities, and CRM integrations.
Key Features:
- Power dialer for outbound sales
- Voicemail drop and call notes
- CRM activity logging
- Built-in power dialer
Pricing: The basic plan for teams starts from $ 29 per user/month.
G2 Rating: 4.3/5
Best For: Sales-driven companies with global outreach.
15. Nextiva
Nextiva provides enterprise-grade voice solutions with PhoneBridge compatibility. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
- Seamless CRM syncing
- Drag-and-drop call flow builder
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
Best For: Enterprises and regulated industries needing top-tier compliance.
Final Thoughts
Zoho CRM gives Indian businesses an affordable, powerful platform for managing customer data — but without integrated calling, it’s only half the story. If your sales, support, or recruiting teams are engaging clients across the globe, adding a Zoho PhoneBridge-compatible VoIP solution is no longer optional — it’s essential.
With the right integration, your team gains:
- The ability to call globally with local caller IDs
- Complete call history is auto-logged in Zoho
- Recordings, notes, and AI summaries for every call
- Faster lead qualification, smoother customer service, and smarter hiring
- Seamless visibility across departments
While tools like Aircall, RingCentral, and Dialpad are powerful options for global enterprises, FreJun stands out as the most balanced choice for Indian teams — thanks to its Indian support, UAE/UK virtual numbers, AI capabilities, and deep Zoho integration at an unbeatable price point.
Pro Tip: Prioritise VoIP tools that offer AI-powered summaries, regional number coverage, and native Zoho support — they save hours of manual work and give managers crystal-clear visibility into voice conversations.
Zoho-Ready | AI Call Summaries | India + UAE Numbers | Built for Global Sales, Support & Hiring Teams
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
PhoneBridge is Zoho’s telephony integration framework. It allows third-party calling tools to connect with Zoho apps like CRM, Desk, and Recruit — enabling features such as call pop-ups, automatic logging, and CRM-triggered workflows.
Several VoIP providers integrated with Zoho offer UAE virtual numbers. These tools allow Indian teams to establish a local presence in the Middle East and make calls directly from Zoho CRM using click-to-call and logging features.
Not all. Some advanced solutions include AI-generated summaries, sentiment tagging, and keyword tracking. Others may only offer basic recording features without real-time transcription or analytics.
Startups can find full-featured VoIP tools that integrate with Zoho and offer virtual numbers for under ₹1,000/month. Look for options that provide CRM sync, click-to-call, and local or international number support.
Yes. When using PhoneBridge-compatible tools, Zoho CRM can trigger follow-ups, tasks, or automated emails based on call outcomes like “Missed,” “Answered,” or “No Response.”
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.