Salesforce is a global CRM giant trusted by millions of businesses to handle everything from lead management and customer engagement to sales forecasting and post-sale support. Indian companies across industries — from SaaS to recruitment, BPOs to fintech — rely on it as their go-to platform for streamlining operations.
However, as customer interactions move across borders and time zones, a critical gap becomes evident: Salesforce lacks a built-in voice calling feature, especially for making international calls. For sales teams pitching to US or UAE clients, for recruiters screening remote candidates, or for support teams resolving tickets globally — this gap is too big to ignore.
The solution lies in integrating a VoIP platform directly into Salesforce. This blog explores the top 11 international calling solutions tailored for Indian Salesforce users, helping you streamline communication and power global growth from within your CRM.
Table of contents
Why International Calling Matters for Salesforce Users in India
International calling is crucial for Salesforce users in India because it enables businesses to connect with global clients and partners, fostering international business development and customer engagement. Salesforce’s integration with VoIP systems facilitates seamless global communication, including voice, video conferencing, and messaging. This support is vital for Indian companies that outsource development or have clients and partners across the globe.
Cross-Border Business Is Now the Norm
Indian companies no longer operate in isolation. Whether you’re a startup targeting SaaS buyers in the US, a recruitment firm placing talent in Dubai, or a product company with customers in Europe, international outreach is now a core part of business strategy. Voice conversations, especially those made using local virtual numbers, are key to unlocking trust, responsiveness, and conversions.
Salesforce Alone Isn’t Enough
Salesforce is designed to track interactions and automate workflows, but it doesn’t let you:
- Make calls from inside a contact or lead page
- Use region-specific virtual numbers
- Record and tag voice conversations automatically
- Generate AI-powered call summaries
- Trigger workflows based on call outcomes
To do all this, you need a robust VoIP integration.
The Problem with External Calling Tools
External calls can fail accidentally or deliberately. To minimise the damage caused by such failures, it is often better to isolate each external call into its own transaction that can be initiated by the recipient of the call. Without an integrated system:
- Teams switch between apps to place calls
- Notes and follow-ups get lost or delayed
- Admins manually log call activity (error-prone)
- Managers lose visibility into rep performance
This leads to broken workflows, slow responses, and missed opportunities. Integrating a VoIP platform directly with Salesforce can eliminate these inefficiencies and enable your team to move faster and smarter.
What to Look for in a Salesforce Calling Integration
To make Salesforce your command centre for global voice conversations, here are the essential features your calling tool should offer:
1. Native or Chrome-Based Salesforce Integration
The tool should offer deep integration with Salesforce, preferably via AppExchange or Chrome Extension. This ensures click-to-call from leads, contacts, and opportunities, without needing to leave the CRM.
2. Global Virtual Number Support
If your team calls prospects in the UAE, UK, or US, make sure your provider lets you purchase and use virtual numbers from those countries. Local caller IDs boost trust and increase connect rates.
3. Automatic Call Logging
Call logs — including duration, time, contact name, tags, and recordings—should automatically sync with the relevant lead, contact, or account in Salesforce.
4. AI-Powered Transcripts and Notes
Next-gen tools now offer AI call summaries, outcome detection, sentiment analysis, and keyword tracking. This helps managers quickly review conversations and improve rep coaching.
5. Compliance and Security
Make sure the tool adheres to India’s TRAI guidelines and international standards like GDPR, PDPA, and HIPAA. This is especially important for calls involving customer data or regulated industries.
6. Custom Workflows and Triggers
Can your calls trigger tasks, alerts, or deal movements? Look for platforms that allow workflow automation based on call outcomes or tags.
7. Affordable Indian Pricing and Support
Global tools can get expensive, and support might be slow. Prioritise solutions that offer local pricing, Indian virtual numbers, and regional customer support.
Top 11 International Calling Integrations for Salesforce
In this guide, we’ll explore the top 11 VoIP integrations with Salesforce in 2025, including FreJun, which leads the pack for fast-growing teams.
1. FreJun
FreJun offers one of the most seamless Salesforce integrations available today. Designed for fast-growing sales and support teams, FreJun automates call logging, records conversations, and even tracks deal progress — all within your Salesforce workspace. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
Key Features:
- One-click call logging inside Salesforce
See How FreJun Integrates with Leading CRMs
- AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.
How FreJun’s AI Enhances Business Communication
- Click-to-Call & Auto-Dialer – Boost productivity by eliminating manual dialing.
- Call Transcription & Recording – Capture and analyse every customer interaction.
Discover How FreJun’s Call Recording Works
- Intelligent Call Routing – Ensure calls reach the right person every time.
FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral
RingCentral is a well-known name in VoIP, and its Salesforce integration lives up to expectations. It embeds RingCentral’s softphone directly into Salesforce for smoother calling experiences. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Embedded dialer inside Salesforce
- Screen pops with caller details
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. Aircall
Aircall is a favorite among SaaS and customer-facing teams for its clean interface and powerful call routing features. It focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration.
Key Features:
- Automatic call and SMS logging
- Real-time contact and case updates
- Custom workflow triggers inside Salesforce
- Integration with other tools like Slack and Zendesk
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
4. JustCall
JustCall’s Salesforce integration ensures every sales call, SMS, or voicemail is automatically tracked and tied to your pipeline. JustCall is a cloud-based phone system operating through Twilio’s infrastructure. It provides sales and support teams with basic calling features, SMS capabilities, and CRM integrations.
Key Features:
- Power dialer for outbound sales
- Voicemail drop and call notes
- Click-to-call and SMS from Salesforce
- Workflow automation using Salesforce fields
Pricing: The basic plan for teams starts from $ 29 per user/month.
G2 Rating: 4.3/5
5. 8×8
8×8 offers enterprise-grade VoIP with deep Salesforce integration, especially for contact centers. It is designed to provide businesses with comprehensive communication tools, combining VoIP, video conferencing, and team messaging. It stands out with its global reach, offering unlimited calls to over 40 countries and advanced analytics for customer engagement. The platform’s scalability makes it a great choice for both small businesses and large enterprises looking for a reliable, feature-rich solution.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
- Real-time analytics inside Salesforce
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
6. Nextiva
Nextiva’s integration brings voice, video, and CRM together for teams that want everything in one place. Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
7. Dialpad
Dialpad’s AI-powered VoIP features are a standout, especially when paired with Salesforce. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- Automatic call logging and summaries.
- Voicemail transcription.
- Click-to-call inside Salesforce
- Auto-logging of calls and transcripts
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
8. Vonage
Vonage offers flexible VoIP capabilities and native Salesforce integration. It ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently. Vonage provides a cloud-based VoIP solution with integrations across multiple business applications.
Key Features:
- Call recording and auto-logging
- IVR and call queue management
- Unified communications interface
- Localized call tracking
Vonage is a strong contender, but FreJun’s AI-powered workflow automation and multi-channel communication make it the superior choice.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
9. Ooma Office
Ooma brings simplicity to VoIP, and its Salesforce integration covers essential needs. It is a budget-friendly VoIP solution that provides all the essential features small businesses need to maintain efficient communication. Its user-friendly setup and virtual receptionist features make it easy to manage calls and streamline operations. Ooma Office offers affordable pricing with no long-term contracts, making it an excellent choice for businesses with tight budgets.
Key Features:
- Click-to-dial from CRM
- Call blocking and routing to improve call management.
- Mobile app for managing calls from anywhere.
- Simple pricing with no contracts or hidden fees.
- Reliable call quality with built-in failover capabilities.
Pricing: Pricing for VOIP service is $20 per month.
G2 Rating: 4.6/5
10. CloudTalk
CloudTalk helps support and sales teams optimize every customer interaction via Salesforce. It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.
Key Features:
- Smart routing and call tags
- Auto-logging and click-to-call
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
CloudTalk is a solid option, but FreJun’s multi-channel support and AI-powered automation give it a competitive edge.
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
11. NUACOM
NUACOM delivers unified VoIP with Salesforce – ready features. It is a business phone system and call center software solution that utilizes Voice over Internet Protocol (VoIP) to enable voice communication over the internet, aiming to revolutionize how businesses communicate and connect with customers.
Key Features:
- Voicemail to email
- Auto sync with CRM
- Custom call dispositioning
Pricing: The basic plan starts from $24.99/user/month.
G2 Rating: 4.5/5
Feature Comparison Table: AI Capabilities For VoIP Tools
Final Thoughts
Salesforce is one of the most powerful CRMs in the world, but without native voice calling, it leaves a communication gap. For Indian businesses that sell, support, or recruit globally, this can slow growth and create chaos in workflows.
The right VoIP integration changes everything. With the ability to:
- Call with local virtual numbers
- Log every call into Salesforce automatically
- Get AI-powered summaries for fast follow-ups
- Track call performance with real-time dashboards
…you’ll turn Salesforce from a static database into a live, global engagement engine.
If you’re just starting, FreJun offers the best value. For enterprise teams, Aircall, RingCentral, and Vonage provide scalability. Choose based on your team size, target markets, and workflow needs.
Ready to scale global voice conversations from Salesforce?
Start with a tool that’s built for Indian teams.
India + UAE Numbers | Chrome Extension | CRM Sync | AI Summaries Built for Global Sales
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
Salesforce supports call logging and CTI integrations but does not include a built-in VoIP dialer. You need a third-party integration like FreJun.
FreJun offer Indian and UAE numbers with localised pricing and support.
Yes. Most tools on this list enable click-to-call and auto-log the call, duration, and outcome under the relevant record in Salesforce.
FreJun is currently the most cost-effective tool with AI features and native CRM support for Salesforce users in India.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.