CEIPAL has emerged as one of the leading applicant tracking systems (ATS) and workforce management platforms in India, especially for recruitment firms dealing with high hiring volumes and cross-border operations. In 2025, with the rise of remote hiring and global talent acquisition, integrating phone systems directly with CEIPAL has become a necessity.
Recruiters today are expected to communicate across time zones, regions, and countries, often in real-time. Manual dialing, switching tabs, or using personal numbers introduces inefficiencies, errors, and compliance risks. Integrating your CEIPAL platform with a robust international calling (VoIP) system isn’t just a technical upgrade — it’s a strategic necessity.
For Indian staffing agencies and recruiters who handle international clients or candidates, the ability to make calls directly from CEIPAL — and log those calls automatically — is a massive productivity boost. This blog covers the top 7 phone integrations that perfectly complement CEIPAL for India-based businesses needing efficient and compliant international calling.
Table of contents
Why Indian Recruiters Need Phone Integrations in CEIPAL
Indian recruiters today operate in a highly competitive environment. Many of them serve clients in the US, the Middle East, and Europe, making international communication a core need. Manual dialling, logging calls in spreadsheets, or switching between multiple tools slows down recruitment cycles.
A phone integration with CEIPAL brings:
- Seamless calling experience from within the ATS
- Real-time call logging to candidate or client profiles
- Access to call recordings for training and compliance
- Faster candidate outreach and follow-ups
For recruiters, especially those handling high-volume or international accounts, a proper telephony integration is not just convenient — it’s a competitive edge.
Benefits of Phone Integration with CEIPAL for International Calling
Integrating CEIPAL with a phone system for international calling offers several advantages, including streamlining international outreach, enhancing communication with clients and candidates globally, and improving efficiency by automating tasks like scheduling and logging calls. This integration allows for direct, one-click calling, call recording, automated transcription and translation, and real-time analytics, all within the CEIPAL platform.
The advantages of integrating a phone system into CEIPAL go far beyond call convenience. Here’s what Indian recruiters stand to gain:
- Productivity Gains: Eliminate copy-pasting numbers and manually logging calls.
- Improved Candidate Experience: Quick outreach and context-rich conversations.
- Better Collaboration: Managers can listen to calls and coach teams in real time.
- Data Accuracy: All call logs and outcomes are automatically stored within CEIPAL.
- Cost Efficiency: VoIP tools reduce international call charges significantly.
- Remote-Ready Operations: Recruiters can call from laptops or mobile apps anywhere.
In 2025, with remote work still common in recruiting, these features can make or break a staffing firm’s efficiency.
Top 7 International Calling CEIPAL Integrations for India
Each of the following VoIP tools integrates directly or indirectly with CEIPAL, offering varying levels of automation, international number support, and AI-powered features:
1. FreJun
FreJun seamlessly integrates with CEIPAL, allowing recruiters to make calls directly from candidate profiles. It automatically logs calls, saves recordings, and offers analytics that help teams improve communication strategies. Its cloud-based architecture ensures zero downtime. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
Key Features:
- Click-to-call from CEIPAL
See How FreJun Integrates with Leading CRMs
- AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.
How FreJun’s AI Enhances Business Communication
- Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
- Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.
Discover How FreJun’s Call Recording Works
- Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
- Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
- Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral
RingCentral is a cloud communication platform that provides high-quality VoIP services. Its CEIPAL integration ensures that recruiters can place, receive, and track calls without leaving the ATS. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
- VoIP, video meetings, and team messaging are on one platform.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. Vonage
Vonage connects your CEIPAL workflow with voice and messaging features. Recruiters can handle calls, SMS, and even video interviews directly via the platform. Vonage offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.
Key Features:
- Advanced IVR and call routing options.
- Unified communication across voice, messaging, and video.
- AI-driven call analysis and insights.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
4. Twilio
Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. Twilio is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.
Why Twilio Works:
- Programmable APIs for voice, SMS, and video.
- Global reach with multi-country connectivity.
- Programmable APIs for voice, SMS, video, and authentication.
- Multi-channel communication via chat, WhatsApp, and email.
- Global reach with multi-country connectivity and localized phone numbers.
Pricing: Visit the Twilio page for pricing details
G2 Rating: 4.2/5
5. Zoom Phone
Building on its success as a video conferencing leader, Zoom has introduced Zoom Phone, a feature-rich VoIP service tailored for hybrid work environments. Zoom Phone offers high-quality voice communication alongside its renowned video capabilities. Businesses can leverage their global PSTN coverage to ensure seamless international communication. The platform is ideal for teams that frequently use video and voice together, providing a unified experience for remote and in-office employees.
Key Features:
- Enterprise-grade PSTN connectivity with global reach.
- Seamless integration with Zoom Meetings for unified communication.
- Voicemail transcription and call recording for documentation.
- Scalable plans were suitable for businesses of any size.
- Robust security features to protect sensitive data.
Pricing: Starts from $10/month/user.
G2 Raings: 4.5/5
6. Cisco Webex Calling
Cisco Webex Calling is a trusted VoIP solution for enterprises requiring top-notch security and performance. It integrates seamlessly with the Webex suite, offering a unified communication experience with voice, video, and team collaboration tools. With its enterprise-grade encryption and compliance features, Cisco Webex Calling is a top choice for industries with stringent security requirements.
Key Features:
- High-quality HD voice and video communication.
- Advanced security features, including end-to-end encryption.
- Integration with Webex Teams for enhanced collaboration.
- Global reach with PSTN connectivity.
- Scalable solutions for large enterprises.
Pricing: The basic plan starts at $15.30/user/month.
G2 Rating: 4.5/5
7. VOIP Office
VoIP Office is a business communication provider designed to meet the needs of both small businesses and large enterprises. Known for its reliability and customization options, VoIP Office integrates with TurboHire to enhance the recruitment workflow with automated call tracking, CRM syncing, and real-time communication logs.
Key Features:
- Cloud-based phone system with virtual numbers and call forwarding.
- Real-time call analytics and tracking to evaluate team performance.
- Multi-device compatibility – Access calls via desktop, mobile, or softphone.
- Scalable for businesses of all sizes with tailored plans and features.
Pricing: Custom pricing based on business needs. Contact sales for a quote.
G2 Rating: 4.2/5
Final Thoughts
CEIPAL is an incredibly powerful ATS, but its real potential is unlocked when paired with a modern, globally-capable VoIP system. When your team can place international calls with local numbers, record conversations, automate follow-ups, and analyse recruiter performance from one interface, your operations move faster, more transparently, and with less friction.
Whether you’re staffing international roles, sourcing remote candidates, or expanding your client base, the VoIP integrations listed in this blog provide scalable, AI-enabled communication that fits directly into CEIPAL. Among the options, some are better suited for enterprises with complex compliance needs, while others offer the best value for fast-moving Indian agencies looking to make every call count.
In 2025, voice still wins when it comes to trust, clarity, and conversion — and with the right VoIP partner integrated into CEIPAL, your team can lead the conversation.
Built for Startups | CRM Synced | Global Number Support | Scalable from Day One
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
International calling allows recruiters to contact candidates and clients across time zones without leaving the CEIPAL platform. It reduces task switching, automates call tracking, and ensures that every communication is properly logged, which significantly improves both productivity and process efficiency.
Virtual numbers are phone numbers that are not tied to a physical location. For international recruitment, they allow your team to appear as if they’re calling from the same region as the candidate or client, which improves trust, increases the likelihood of the call being answered, and helps localise your communication approach.
Yes, with the right VoIP integration, call recordings can be automatically attached to candidate profiles within CEIPAL. This ensures transparency in communication, supports better decision-making, and allows team members to review past interactions without needing to ask for context.
Yes, several VoIP tools provide low-cost yet powerful features for smaller teams. These solutions offer call logging, international virtual numbers, and even AI capabilities without requiring enterprise-level budgets, making them ideal for small to mid-sized recruitment agencies.
AI transcription can be extremely useful in recruitment workflows. It allows recruiters to quickly review conversations, extract relevant candidate responses, and avoid taking manual notes during calls. It also makes it easier for hiring managers to review past interviews without needing to listen to full recordings.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.