Top 7 Salesforce Calling Apps for Sales and Support

In the fast-paced and ever-evolving landscape of modern business, communication is crucial to success. As the world becomes increasingly interconnected, companies are moving away from traditional voice communication to integrate more sophisticated tools that enhance operational efficiency, improve customer experience, and drive sales. Salesforce calling apps are among the most transformative tools that businesses are utilizing to streamline their sales and support processes.

These calling apps have gone beyond simply providing voice communication; they now offer features like real-time analytics, advanced automation, artificial intelligence (AI) integration, and seamless CRM integration to provide businesses with valuable insights into their communication efforts. By leveraging Salesforce calling apps, businesses can boost team productivity, manage customer interactions more effectively, and make informed decisions based on data-driven insights.

Salesforce calling apps are at the forefront of reshaping how companies communicate, collaborate, and manage customer relationships. This blog will explore the top 7 Salesforce calling apps that are driving innovation in sales and customer support, providing detailed information on their features, pricing, and integration capabilities.

Why Integrated Calling Solutions Matter

Modern businesses need more than just a traditional phone system. Integrated calling solutions are now essential for companies looking to stay competitive and foster strong relationships with customers. These tools enable businesses to communicate effectively, but also automate workflows, track interactions, and gain valuable insights into customer behavior.

Here’s why integrated Salesforce calling solutions matter:

1. Real-Time Call Tracking and Logging

Salesforce calling apps provide real-time tracking and logging of every interaction. This allows businesses to maintain accurate records of customer calls, track the success of sales efforts, and ensure that every conversation is captured for future reference. Real-time tracking also helps in identifying trends and issues that may need attention.

2. Comprehensive Customer Interaction Analytics

Analytics play a pivotal role in understanding customer behavior. Salesforce calling apps integrate with CRM systems to offer detailed insights into each interaction, including call length, resolution time, and sentiment analysis. This data allows businesses to fine-tune their approach to better meet the needs of customers.

3. Automated Workflow Integration

Manual processes slow down productivity. Salesforce calling apps often feature workflow automation, reducing the time spent on mundane tasks like call logging, follow-up reminders, and data entry. This integration helps streamline business operations and ensures that customer queries are addressed promptly.

4. Enhanced Team Collaboration

Communication within a business isn’t just about connecting with customers; it’s also about facilitating seamless collaboration among team members. Many Salesforce calling apps come with collaborative features that allow agents and teams to share data, monitor performance, and ensure that everyone is on the same page in real time.

5. Improved Customer Experience Management

By providing seamless, personalized communication, Salesforce calling apps enable businesses to manage customer experiences effectively. From answering customer queries to following up on inquiries, these solutions allow teams to offer quicker, more relevant responses that enhance the overall customer experience.

Top 7 Salesforce Calling Apps: Comprehensive Breakdown

Let’s dive into the top 7 Salesforce calling apps that are reshaping how businesses interact with their customers.

1. FreJun: Next-Generation Call Automation Platform

FreJun is revolutionizing the business communication landscape with its comprehensive call automation solution designed to simplify and optimize calling processes for businesses of all sizes.

Key Features:

• Virtual Number Services: Provides virtual numbers to ensure professional communication without additional hardware.
• Click-to-Call Functionality: Enables seamless calling with just a click, saving time for agents.
• Automatic Call Recording and Transcription: Automatic logging and transcription help teams track calls and analyze conversations.
• CRM/ATS Integration: Integrates easily with your CRM and Applicant Tracking System (ATS) for a unified approach.
• Advanced Call Routing: Ensures calls are directed to the right agents based on availability and skill set.
• AI-Powered Insights: Provides actionable insights based on call data for better decision-making.

Pricing: Starting at $14.49/user/month (View Pricing) 

G2 Rating: 4.9/5 (Read Reviews)

2. JustCall: Comprehensive Salesforce Integration

JustCall is a powerful calling platform with seamless Salesforce integration. It offers advanced call tracking, international calling capabilities, and a wide range of features that cater to both small businesses and large enterprises.

Key Features:

• Advanced Call Recording: Record all calls for training, quality assurance, and compliance purposes.
• Real-Time Analytics: Monitor call data in real time for quick decision-making and operational adjustments.
• International Calling Support: Reach customers globally with low-cost international calling services.
• Scalable Infrastructure: Supports businesses as they grow with scalable solutions that accommodate increasing call volumes.

Pricing: Starting at $19/user/month (View Pricing) 

G2 Rating: 4.3/5 (Read Reviews)

3. CloudTalk: Intelligent Call Routing Solution

CloudTalk is a cloud-based communication solution that offers advanced call routing capabilities and seamless integration with Salesforce. It is designed for businesses looking for a user-friendly, efficient communication platform.

Key Features:

• Automated Call Distribution: Routes calls intelligently based on agent availability and customer needs.
• Comprehensive Reporting: Offers in-depth reporting that gives teams the data they need to improve performance.
• Multi-Channel Communication: Supports voice calls, SMS, and email to enable businesses to communicate with customers across multiple platforms.
• Intuitive Interface: Easy-to-use platform with minimal setup and training required.

Pricing: Starting at $25/user/month (View Pricing) 

G2 Rating: 4.3/5 (Read Reviews)

4. Knowlarity: India-Focused Cloud Telephony

Knowlarity specializes in cloud telephony solutions that are tailored for the Indian market. It provides businesses with scalable, localized solutions that cater to the unique needs of Indian customers.

Key Features:

• Real-Time Analytics: Gain real-time insights into call metrics, allowing businesses to identify areas for improvement.
• Multi-Channel Support: Offers voice, SMS, and email integration to streamline customer communication.
• Localized Communication Tools: Features like local language support and region-specific options make it ideal for Indian businesses.
• Scalable Infrastructure: Grows with your business, offering solutions for small businesses and large enterprises alike.

Pricing: The basic plan starts at Rs.1,999/mo. They also offer customized plans.

G2 Review: 4.5 out of 5

5. Ozonetel: AI-Powered Calling Solutions

Ozonetel is a leading provider of AI-powered calling solutions that offer seamless CRM integration and a host of advanced features designed to improve call center operations.

Key Features:

• Intelligent Call Routing: Directs calls to the right agents based on predefined criteria, improving response time and efficiency.
• AI Sentiment Analysis: Uses AI to analyze customer sentiments during calls, providing valuable insights for better decision-making.
• Customizable IVR: Tailor the IVR system to match your business’s unique needs and processes.
• Comprehensive CRM Integration: Easily integrates with Salesforce to provide a unified view of customer interactions.

Pricing: Ozonetel provides customized pricing plans for customers.

G2 Review: 4.6 out of 5

6. Exotel: Robust API Integration Platform

Exotel is a cloud communication platform known for its robust API integration capabilities and advanced security features. It’s ideal for businesses looking for a customizable solution that can be integrated with other tools.

Key Features:

• Extensive API Support: Offers a wide range of APIs for custom integrations, ensuring businesses can tailor the platform to their needs.
• Scalable Infrastructure: Built to handle high call volumes, Exotel can support businesses as they scale.
• End-to-End Encryption: Provides robust security measures to protect call data and customer privacy.
• High-Volume Call Handling: Exotel can manage thousands of simultaneous calls, making it suitable for large enterprises.

Pricing:

• Dabbler: Rs. 9999 valid for 5 months.
• Believer: Rs. 19999 valid for 11 months.
• Influencer: Rs. 49499 valid for 11 months.

G2 Review: 4.3 out of 5

7. MyOperator: SMB-Focused Communication Solution

MyOperator is an affordable and easy-to-implement solution designed specifically for small and medium-sized businesses (SMBs). It offers professional communication services without a large upfront investment.

Key Features:

• Virtual Number Services: Get a professional business number without the need for physical hardware.
• Affordable Pricing: Offers budget-friendly solutions for SMBs that need reliable communication tools.
• Easy Implementation: Set up is quick, and businesses can start using the platform almost immediately.
• Flexible Call Management: Manage inbound and outbound calls with ease.

Pricing: Contact MyOperator for customized pricing.

G2 Reviews: 4.1/5

Conclusion: Choosing the Right Salesforce Calling App for Your Business

The right Salesforce calling app can transform how your team interacts with customers, manages sales processes, and optimizes support services. Each of the 7 apps listed here brings unique features that cater to different business needs. Whether you need AI-powered analytics, scalable infrastructure, or advanced call tracking, these solutions offer a wide range of benefits that can help you enhance communication and drive business growth.

By evaluating your company’s specific needs, including team size, budget, and desired features, you can select the best Salesforce calling app to boost productivity, improve customer relationships, and support long-term success.

The future of Salesforce calling apps will be characterized by:

• Advanced AI integration
• Enhanced cross-platform connectivity
• Increased focus on data privacy
• More sophisticated analytics
• Greater automation capabilities

Businesses that strategically leverage these evolving technologies will gain significant competitive advantages in customer engagement and operational efficiency.

Recommendation: Carefully evaluate your specific business needs, conduct thorough trials, and choose a solution that aligns with your long-term communication strategy.

Further Reading: Top 7 Free International Calling Tools for Pakistan