Introduction:
As communication technology continues to evolve, businesses and consumers alike seek cutting-edge solutions for their voice and messaging needs. The year 2024 has seen a surge in innovative calling solutions that have swept the US market, making communication more seamless and efficient. From cloud-based phone systems to artificial intelligence-powered assistants – the industry has come a long way. Here’s a look at the top 13 US calling solutions in 2024 that are revolutionizing the way we connect.
1) FreJun
FreJun is a versatile cloud-based phone system solution ideal for businesses in 2024, offering features such as virtual numbers, click-to-call, autodialer, call recording, transcription, and robust analytics. It integrates seamlessly with CRM and ATS systems, enhancing workflow efficiency by automatically logging call data and providing AI-driven insights. Users benefit from improved call management, ease of use, and detailed performance tracking, with pricing starting at $14.49 per month. The platform is well-reviewed for its functionality, value for money, and strong customer support.
Key features: Virtual Numbers, Click to Call, Autodialer, Call Recording and Transcription, CRM and ATS Integration, Call Analytics and AI Insights, Call Routing, and Voice Broadcast.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Review: 4.9 out of 5
2) CloudCall
CloudCall is a leading cloud-based phone system that has gained tremendous popularity for its versatility and scalability. Businesses of all sizes can benefit from its extensive range of features such as call recording, call monitoring, and CRM integration. With a user-friendly interface and top-notch customer support, CloudCall is a strong contender in the calling solutions market. Its ability to integrate with various business applications and platforms makes it a versatile tool for companies looking to centralize their communication channels. Additionally, CloudCall’s commitment to security and compliance ensures that businesses can communicate with confidence, knowing their data is protected.
Key features: Call Recording, Call Monitoring, CRM Integration, User-Friendly Interface, Top-Notch Customer Support, Versatility and Scalability, Integration with Business Applications, Security and Compliance.
Pricing: Contact the CloudCall team for pricing details.
G2 Review: 4.0 out of 5
3) RingCentral
As one of the pioneers in cloud-based communications, RingCentral has consistently improved its offerings to maintain its top spot. The platform integrates voice, video, messaging, and collaboration tools in a single, easy-to-use solution. RingCentral provides robust call analytics and advanced features such as call delegation, making it an ideal choice for large enterprises seeking seamless communication. Its global reach and reliability have made it a go-to solution for businesses with a distributed workforce, enabling teams to collaborate effectively regardless of their location.
Key features: Voice, Video, Messaging, and Collaboration Tools, Call Analytics, Call Delegation, Global Reach and Reliability, User-Friendly Interface, Integration with Business Applications, and Collaboration Tools.
Pricing: Contact the RingCentral team for pricing details.
G2 Review: 4.5 out of 5
4) VoIPstudio
With a focus on providing a high-quality, feature-rich VoIP service, VoIPstudio is amongst the best calling solutions in the market. The platform offers unlimited domestic calls, call queues, call recording, and a virtual receptionist. Its international call rates are also competitive, making it an attractive choice for businesses with global operations. VoIPstudio’s commitment to delivering crystal-clear call quality and minimal downtime has earned it a loyal customer base that values reliability and performance.
Key features: Unlimited Domestic Calls, Call Queues, Call Recording, Virtual Receptionist, Competitive International Call Rates, and High-Quality Call Service.
Pricing: Contact the VoIPstudio team for pricing details.
G2 Review: 4.5 out of 5
5) Grasshopper
Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It allows users to manage calls and messages with a professional touch. Features like custom greetings, call forwarding, and voicemail transcription make it a popular choice for startups looking to establish a professional image. Grasshopper’s simplicity and ease of use, combined with its affordable pricing plans, provide an excellent entry point for small businesses seeking to enhance their communication capabilities without a significant investment in infrastructure.
Key features: Custom Greetings, Call Forwarding, Voicemail Transcription, Professional Image, Simplicity and Ease of Use, Affordable Pricing Plans, Virtual Phone System.
Pricing: Contact the Grasshopper team for pricing details.
G2 Review: 4.0 out of 5
6) 8×8 X Series
The 8×8 X Series offers a unified communications platform that integrates voice, video, messaging, and contact center capabilities. It leverages artificial intelligence to deliver smart analytics and improve the overall user experience. The 8×8 X Series is a powerful calling solution for businesses looking to streamline their communication needs. Its robust suite of tools enables companies to manage customer interactions more effectively, while its analytics capabilities provide valuable insights into communication patterns and performance.
Key features: Unified Communications Platform, Artificial Intelligence, Smart Analytics, Customer Interaction Management, Robust Suite of Tools, Video Conferencing, Messaging, Contact Center Capabilities.
Pricing: Contact the 8×8 X Series for pricing details.
G2 Review: 4.1 out of 5
7) Vonage Business Cloud
Vonage Business Cloud-based phone system is a highly versatile and feature-rich platform that offers scalable VoIP calling solutions. It integrates perfectly with popular CRM systems like Salesforce and G Suite, providing seamless communication for businesses. Vonage also offers a suite of productivity tools, making it more than just a calling solution. Its ability to adapt to the unique needs of each business, coupled with its innovative approach to communication technology, has positioned Vonage Business Cloud as a leader in the industry.
Key features: Scalable VoIP Calling Solutions, Integration with CRM Systems, Suite of Productivity Tools, Adaptability to Unique Business Needs, Innovative Communication Technology.
Pricing: Contact the Vonage Business Cloud team for pricing details.
G2 Review: 4.3 out of 5
8) Dialpad
Dialpad offers a modern business phone system that harnesses the power of artificial intelligence. It provides voice intelligence features that accurately transcribe conversations, offer real-time coaching, and even detect customer sentiment. Dialpad’s integration with popular business tools and its focus on AI-driven insights make it a standout choice for businesses. Its commitment to innovation is evident in its continuous updates and feature releases, ensuring that businesses have access to the latest advancements in AI and machine learning.
Key features: Modern Business Phone System, Artificial Intelligence Integration, Integration with Popular Business Tools, AI-Driven Insights, Commitment to Innovation.
Pricing: Starts at $15 per user per month.
G2 Review: 4.4 out of 5
9) Ooma Office
Ooma Office is an affordable and reliable calling solution designed specifically for small businesses. It offers features like virtual receptionist, call routing, and conference calling while keeping its pricing plans simple and straightforward. Ooma Office also provides a mobile app for iOS and Android, which makes staying connected on the go a breeze. Its dedication to customer service and user-friendly design have made it a favorite among small business owners who require a no-fuss communication solution.
Key features: Affordability and Reliability, Virtual Receptionist, Call Routing, Conference Calling, Mobile App, User-Friendly Design, Customer Service.
Pricing: Contact the Ooma team for pricing details.
G2 Review: 4.6 out of 5
10) Microsoft Teams Voice
Microsoft Teams Voice (formerly known as Skype for Business) is a unified communication platform that integrates with Microsoft Office 365. It offers a robust calling solution with enterprise-grade security and compliance features. Its seamless integration with other Microsoft tools makes it a preferred choice for businesses already using the Office 365 suite. With the widespread adoption of Microsoft products in the corporate world, Teams Voice provides a familiar and cohesive environment for employees to communicate and collaborate.
Key features: Unified Communication Platform, Integration with Microsoft Office 365, Enterprise-Grade Security and Compliance, Familiar and Cohesive Environment, Robust Calling Solution, and Collaboration Tools.
Pricing: Starts at $4.00 per user per month.
G2 Review: 4.3 out of 5
11) Nextiva
Nextiva is a comprehensive cloud-based phone system communication platform offering voice, video, analytics, and customer management solutions. Its unique selling point lies in its powerful suite of analytics tools that help businesses make data-driven decisions to improve their operations. Nextiva’s robust feature set and commitment to continuous innovation make it a top-calling solution for 2024. Its focus on customer experience and satisfaction is reflected in its attentive customer support and user-centric design philosophy.
Key features: Comprehensive Cloud Communication Platform, Powerful Analytics Tools, Voice and Video Solutions, Customer Management Solutions, Commitment to Innovation, Focus on Customer Experience and Satisfaction.
Pricing: Starts at $18.95 per user per month.
G2 Review: 4.5 out of 5
12) Aircall
Aircall offers a cloud-based phone system that caters to both small businesses and large enterprises alike. With its easy-to-use interface, Aircall allows users to set up call centers and manage customer interactions effortlessly. Its integration with popular CRM and helpdesk software further enhances its appeal as a comprehensive calling solution. Aircall’s emphasis on flexibility and scalability allows businesses to customize their phone systems to match their specific needs, making it a versatile option for companies of all sizes.
Key features: Cloud-Based Phone System, Easy-to-Use Interface, Integration with CRM and Helpdesk Software, Flexibility and Scalability, Comprehensive Calling Solution.
Pricing: Contact the Aircall team for pricing details.
G2 Review: 4.3 out of 5
13) Mitel MiCloud Connect
Mitel MiCloud Connect is a cloud-based phone system that targets businesses seeking a balance between affordability and functionality. It offers a range of essential calling features, along with tools for team collaboration and CRM integration. Mitel MiCloud Connect is an ideal solution for companies looking for a reliable and scalable calling platform. Its user-friendly interface and comprehensive feature set provide businesses with the tools they need to manage their communications effectively.
Key features: Cloud-Based Phone System, Essential Calling Features, Team Collaboration Tools, CRM Integration, Reliability and Scalability, User-Friendly Interface.
Pricing: Contact the Mitel MiCloud Connect team for pricing details.
G2 Review: 3.8 out of 5
Conclusion:
The calling solutions market in 2024 has grown exponentially, with a focus on providing businesses and consumers with seamless, versatile, and efficient communication. From cloud-based phone systems to AI-driven platforms, the top 13 US calling solutions are transforming the way we connect with each other. As technology continues to advance, we can expect these innovative solutions to push the boundaries of communication even further. The future of business communication looks bright, with these top-tier solutions leading the charge in a rapidly evolving digital landscape. Businesses that embrace these technologies will find themselves well-equipped to meet the challenges of the modern world, fostering better connections with customers and driving growth through improved communication strategies.
Further Reading:
Leading 15 VoIP Providers In Brazil For International Calling
Top 13 VoIP Providers In Canada For International Calling
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.