For Indian sales teams scaling globally, having the right tools integrated within their CRM is more than just a convenience — it’s a powerful growth catalyst. Pipedrive, a favourite CRM among modern, high-velocity teams, already offers robust features to manage deals and track customer journeys efficiently. However, when it comes to international calling, Pipedrive doesn’t do it alone. Instead, it relies on third-party VoIP integrations to bridge the communication gap, enabling teams to connect with prospects and clients across borders seamlessly. As a result, choosing the right calling solution becomes essential for staying competitive, responsive, and globally connected VoIP integrations.
As India’s SaaS, consulting, and service sectors continue to expand their client base in regions like the UAE, US, UK, and APAC, voice communication is no longer optional — it becomes a make-or-break channel for closing deals, resolving concerns, and nurturing long-term relationships. Moreover, with customer expectations higher than ever, even a slight delay in follow-ups or a single missed call can quickly translate into lost revenue and diminished trust.
That’s precisely why this guide explores the 13 best international calling integrations that supercharge your Pipedrive CRM. These tools not only enable voice communication at scale, but also do so across borders with ease — thanks to features like virtual numbers, AI-driven insights, and deep CRM-level automation. In short, they help you stay connected, sound professional, and sell smarter in a global marketplace.
Table of contents
Why Indian Businesses Need International Calling Inside Pipedrive
When sales and support reps operate globally, timely and context-rich conversations are absolutely critical. While Pipedrive already simplifies deal and contact management, the absence of integrated calling creates unnecessary friction. Without it, communication becomes fragmented and inefficient.
The Pitfalls of a Non-Integrated Setup:
A non-integrated setup — where different software systems operate in silos — presents several challenges. To begin with, accessing and analyzing real-time data becomes difficult. Moreover, manual data entry increases the risk of errors, while scalability remains limited. As a result, overall operational efficiency takes a hit.
- Sales reps juggle multiple tabs, often manually dialing from spreadsheets or separate dialers.
- Call logs and follow-up notes are frequently missing or inconsistent.
- Managers struggle to track rep activity accurately or analyze customer interactions effectively.
- Virtual numbers aren’t used, which in turn reduces trust and decreases answer rates.
On the other hand, with VoIP integrated directly into Pipedrive, every call can be launched from the contact or deal view. It’s logged automatically, tagged with outcome types, and even recorded or transcribed. This means less manual work, more accurate data, and everything organized in one place.
Most importantly, with virtual international numbers, your India-based team can appear local to clients in London, Dubai, or California — instantly building trust, improving answer rates, and enhancing customer experience.
Must-Have Features in a VoIP Integration for Pipedrive
Not every VoIP tool is optimised for CRM workflows. Choosing the right integration means evaluating functionality beyond simple calling. Let’s break down the essential capabilities that Indian businesses should prioritise:
1. Click-to-Call from Any Record
Whether you’re viewing a deal, lead, contact, or organisation, your team should be able to initiate a call with one click — no copy-paste required. This accelerates outreach and removes friction from everyday workflows.
2. Auto-Logging of Calls and Outcomes
Each call should automatically be documented under the relevant Pipedrive record, including:
- Time and duration
- Outcome (e.g., connected, voicemail, no answer)
- Tags or labels (e.g., demo scheduled, objection raised)
- Call recordings or transcriptions if available
This turns the CRM into a living communication log without manual updates.
3. Local Virtual Numbers for Global Outreach
Your reps should be able to call international leads using a local number (e.g., a UAE number for prospects in Dubai). This improves connection rates and avoids spam filtering.
4. AI-Driven Call Summaries
Modern VoIP tools now offer AI-generated call notes, summaries, and even next-step recommendations. These insights reduce admin work, improve memory recall, and help managers coach their teams based on real interactions.
5. Integration with Workflows and Automations
Look for systems that can trigger automations inside Pipedrive—like task creation after a missed call, or moving a deal stage based on a connected conversation.
6. Manager Dashboards and Analytics
Real-time call analytics give leaders visibility into rep performance, connection rates, and follow-up cycles. Without this, you’re flying blind when optimising outbound and follow-up efforts.
Top 13 International Calling Pipedrive Integrations for India
Here are the 13 VoIP platforms that integrate well with Pipedrive and support international calling for Indian businesses:
1. FreJun
FreJun offers a native Pipedrive integration that automatically logs calls, provides detailed analytics, and enhances sales visibility. It is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
Key Features:
- Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
See How FreJun Integrates with Leading CRMs
- AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.
How FreJun’s AI Enhances Business Communication
- Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
- Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.
Discover How FreJun’s Call Recording Works
- Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
- Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
- Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
Ideal for: High-volume outbound teams and account executives.
2. RingCentral
A robust enterprise-grade VoIP platform with voice, messaging, and video—fully integrated into Pipedrive. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
- VoIP, video meetings, and team messaging are on one platform.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
Best suited for: Large distributed teams and contact centers.
3. Aircall
Aircall’s deep CRM sync and user-friendly interface make it a top choice for growing teams. In addition, its features include real-time call monitoring, customizable IVR, and seamless CRM integration, all designed to streamline communication workflows. Moreover, Aircall’s simplicity and strong focus on customer interactions make it a favourite among teams aiming to improve both efficiency and service quality. As a result, it’s especially well-suited for businesses that prioritize smooth operations and high-impact conversations.
Key Features:
- Click-to-call and power dialer in CRM
- Automatic contact syncing
- Tagging, call notes, and sentiment detection
- Integration with other tools like Slack and Zendesk
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
Perfect for: SDR teams needing structured workflows.
4. JustCall
SMS, IVR, power dialers — JustCall brings an all-in-one calling platform to Pipedrive, making it a powerful tool for modern sales and support teams. Built on Twilio’s robust infrastructure, this cloud-based phone system ensures reliability and scalability. In addition to basic calling features, it also offers SMS capabilities and deep CRM integrations. As a result, teams can manage conversations more effectively, streamline workflows, and maintain better customer engagement — all without leaving Pipedrive.
Key Features:
- Power dialer for outbound sales
- Voicemail drop and call notes
- CRM activity logging
- Built-in power dialer
Pricing: The basic plan for teams starts from $ 29 per user/month.
G2 Rating: 4.3/5
Best for: Support and hybrid sales teams.
5. CloudTalk
Smart routing, call queuing, and analytics built for scale. CloudTalk is a VoIP system specifically optimised for remote and distributed teams, offering not only flexible calling solutions but also seamless CRM integration. As such, it enables teams to stay connected, collaborate efficiently, and manage customer interactions more effectively — regardless of location.
Key Features:
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
- Performance dashboards linked to CRM
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
Ideal for: Mid-sized businesses scaling operations.
6. Dialpad
AI-enhanced VoIP built for efficiency and insight. Dialpad’s intuitive design and advanced features effectively cater to businesses aiming to improve both productivity and customer satisfaction. Furthermore, Dialpad is an AI-powered VoIP solution that is well-known for its real-time voice intelligence and accurate transcriptions. Together, these capabilities make it a powerful choice for teams that prioritize smart communication and seamless customer experiences.
Key Features:
- AI-powered real-time call transcription.
- Automatic call logging and summaries.
- Voicemail transcription.
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
Recommended for: AI-first sales teams.
7. Vonage
Vonage’s flexible APIs and robust integration toolkit make it a great fit for building custom Pipedrive workflows. In addition, Vonage offers a cloud-based VoIP system that combines strong AI-powered automation with seamless CRM integration. As a result, businesses can ensure smooth and professional communication across every touchpoint. Moreover, it integrates effortlessly with popular CRMs, enabling sales and support teams to collaborate more efficiently, respond faster, and deliver a superior customer experience.
Key Features:
- Advanced IVR and call routing options.
- Unified communication across voice, messaging, and video.
- AI-driven call analysis and insights.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
Great for: Enterprises with custom CRM needs.
8. 8×8
8×8 offers all-in-one communications for global teams, bringing together everything needed to stay connected and productive. Specifically, it is designed to provide businesses with comprehensive communication tools by combining VoIP, video conferencing, and team messaging into a single platform. What’s more, it stands out with its impressive global reach, offering unlimited calls to over 40 countries along with advanced analytics to enhance customer engagement. Thanks to its scalability, the platform is a great choice for both small businesses and large enterprises that are looking for a reliable, feature-rich communication solution.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
Best for: Multinational remote teams.
9. Nextiva
Nextiva focuses on enhancing the customer experience during sales calls, ensuring every interaction adds value. In addition, its powerful analytics and automation tools provide actionable insights into customer interactions, helping businesses continuously improve their service quality. Moreover, with affordable pricing plans and excellent scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable and future-ready VoIP provider. Overall, it strikes the perfect balance between functionality, ease of use, and cost-effectiveness.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
- Seamless CRM syncing
- Drag-and-drop call flow builder
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
Ideal for: CX-driven sales operations.
10. CallHippo
Powerful analytics and calling features for fast-paced teams. CallHippo is great for startups and growing teams. The integration with PipeDrive provides basic VoIP functionality without complex setup. It lets small business owners take and receive calls via Voice Over Internet Protocol (VOIP), making it a great choice for businesses that want to stay in close contact with customers without relying on traditional phone lines.
Key Features:
- Predictive dialer
- Real-time call monitoring
- Smart call tagging
Pricing: The basic plan starts at $18/per month.
G2 Rating: 4.4/5
Best for: High-frequency calling teams.
11. Ooma Office
Ooma Office is an SMB-friendly VoIP solution with smart receptionist features, tailored for small businesses seeking simplicity and reliability. To begin with, it is a budget-friendly option that provides all the essential features needed to maintain efficient communication. In particular, its user-friendly setup and built-in virtual receptionist make it easy to manage calls and streamline daily operations. Furthermore, Ooma Office offers affordable pricing with no long-term contracts, which makes it an excellent choice for businesses with tight budgets or those just starting out. Overall, it delivers great value without compromising on core functionality.
Key Features:
- Click-to-dial from CRM
- Call blocking and routing to improve call management.
- Mobile app for managing calls from anywhere.
- Simple pricing with no contracts or hidden fees.
- Reliable call quality with built-in failover capabilities.
Pricing: Pricing for VOIP service is $20 per month.
G2 Rating: 4.6/5
Ideal for: Local businesses with in-office and remote mix.
12. Grasshopper
Virtual phone system built for entrepreneurs. Grasshopper is a virtual phone system specifically designed for small businesses and startups. It offers a simple, yet highly effective solution for managing calls. More importantly, it allows users to create professional phone setups without the complexity of traditional systems. With features such as call forwarding, voicemail, and auto-attendant, Grasshopper not only helps businesses project a polished, professional image but also ensures they stay connected—anytime, anywhere. As a result, it’s an ideal choice for teams looking to stay agile while maintaining credibility.
Key Features:
- Virtual phone numbers with local, toll-free, and vanity options.
- Auto-attendant for professional greeting and call routing.
- Call forwarding to mobile and desktop devices.
- Voicemail transcription for easy access to messages.
- Simple pricing plans with unlimited extensions.
Pricing: Pricing starts at $14 per month.
G2 Rating: 4/5
Best for: Solopreneurs and consultants.
13. GoTo Connect
Unified video and VoIP communications. GoTo Connect combines VoIP, video conferencing, and team messaging into one intuitive platform. Designed for businesses seeking simplicity and reliability, it offers customizable call flows, high-quality video meetings, and seamless collaboration tools. GoTo Connect is particularly well-suited for small and medium-sized businesses looking to centralize their communication systems without compromising on quality.
Key Features:
Unified communication with voice, video, and messaging.
- Drag-and-drop call flow customization.
- High-quality video conferencing with screen sharing.
- Scalable plans to meet growing business needs.
- Reliable 24/7 customer support.
Pricing: The basic plan starts at $26/user/month.
G2 Rating: 4.4/5
Ideal for: Hybrid sales and support teams.
These tools support varying levels of automation, region support, analytics, and AI features. Some are startup-friendly, while others cater to large distributed teams needing global compliance.
Final Thoughts
In 2025, your sales team’s success hinges not just on communication, but on how fast and how well you communicate. After all, having Pipedrive without VoIP is like having a Ferrari without fuel — it may look great, but it simply doesn’t move fast enough.
Today, international calling is no longer just about basic connectivity. Instead, it’s about enabling context-rich conversations, automating workflows, and driving customer engagement at scale. Thanks to modern tools offering AI transcription, auto-logging, virtual number support, and deep analytics, your sales team can now operate globally with a local presence — and do so without missing a beat.
Whether you’re a fast-growing startup exploring new markets or an established enterprise managing multi-region pipelines, the VoIP tools featured in this guide are designed to help you close deals faster, follow up smarter, and scale more sustainably. In short, these integrations transform communication from a manual task into a strategic advantage.
Built for Startups | CRM Synced | Global Number Support | Scalable from Day One
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
Indian sales teams working with international clients benefit immensely from having VoIP integrated into Pipedrive. It streamlines outbound communication, enables click-to-call directly from the CRM, and ensures every interaction is logged automatically. This not only reduces the administrative load on sales reps but also improves tracking, visibility, and follow-up accuracy across the sales cycle.
Yes, virtual numbers that match a lead’s region create a local presence, which significantly increases the chance of the call being answered. Prospects are more likely to engage when they see a familiar regional code. This small change in presentation can improve connect rates and open the door to faster trust-building during the sales conversation.
Absolutely. Many VoIP platforms offer flexible pricing that caters to startups and small teams. These plans often include essential features like CRM integration, local number support, and call logging, all for an affordable monthly fee. This makes it easy for smaller businesses to adopt enterprise-grade communication tools without stretching their budgets.
Auto-logging removes the burden of manual data entry, ensures that no customer interaction is missed, and provides a full timeline of conversations within the CRM. This means managers have immediate visibility into outreach activity, and sales reps can pick up where they left off without digging through emails or notes.
AI-powered summaries capture the essence of every sales call, including objections, questions, and next steps. This reduces the need for manual note-taking, allows for better collaboration between team members, and provides managers with a quick overview of call outcomes for coaching or pipeline forecasting purposes.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.