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Last updated on January 13th, 2026 at 04:40 pm
The best call monitoring software helps your sales team with real-time supervision, AI-powered call transcription, whisper & barge features, and deep analytics. Among the top tools in 2026, FreJun leads with seamless CRM integration, transparent pricing, and automation that boosts agent performance and improves customer interactions.
To make an informed decision, it’s crucial to evaluate features such as real-time call monitoring, call recording, AI-driven analytics, and CRM integration. A solution like FreJun stands out by offering a comprehensive suite of tools designed specifically for sales teams. With features like automatic call transcription, call summarization, and performance tracking, FreJun allows sales managers to monitor calls efficiently, provide actionable feedback, and improve team productivity. Choosing the right call monitoring software will ultimately help your sales team increase efficiency, close more deals, and achieve greater overall success.
Which Call Monitoring Software Delivers the Best Agent Performance in 2026?
In 2026, the best call monitoring software for sales teams includes platforms that offer advanced features like real-time monitoring, AI-driven analytics, seamless CRM integration, and call recording capabilities. FreJun is one of the top choices, providing sales teams with real-time call insights, AI-powered transcriptions, and automatic syncing with CRMs like Salesforce and HubSpot. It helps managers assess performance, track call quality, and identify areas of improvement. Other notable tools in the market include Aircall, RingCentral, and JustCall, but FreJun stands out due to its focus on streamlining the sales process through intelligent automation and data-driven decision-making.
The Best Call Monitoring Approach for Innovation and Efficiency
What is Call Monitoring Software
Call monitoring software is a tool that allows businesses to listen to, record, and analyze phone calls in real-time or after the call ends. It is commonly used in customer service, sales, and support teams to improve communication quality, ensure compliance, train employees, and enhance customer experience.
Key Features of Call Monitoring Software:
- Live Call Listening – Supervisors can listen to ongoing calls without interrupting.
- Call Recording – Stores call recordings for future analysis, training, and compliance.
- Call Whispering – Allows managers to coach agents during calls without the customer hearing.
- Call Barging – Enables supervisors to join a live call and assist in real-time.
- Analytics & Reporting – Provides insights into call performance, agent efficiency, and customer interactions.
- Sentiment Analysis – Uses AI to analyze the tone and mood of conversations.
Call Monitoring Software Innovations in 2026
| Innovation | Benefit for Sales Teams |
| AI-driven Call Analysis | Provides sentiment analysis and keyword tracking |
| Real-time Coaching | Helps managers guide agents during live calls |
| Automated Call Logging | Reduces manual work and integrates with CRM |
| Speech-to-Text Transcription | Enables easy review of past conversations |
| Call Scoring Algorithms | Identifies high-value leads automatically |
How Do You Choose the Best Call Monitoring Software for Your Sales Team?
11 Best Call Monitoring Software
These are the 11 Best Call Monitoring Software for Sales Team:
1) FreJun
FreJun is the best call monitoring software available today. It records all your customer interactions and uses artificial intelligence to come up with meaningful insights that you can use for better decision-making. It is packed with features and offers plug & play integration with many CRMs like Pipedrive and HubSpot. This ensures that all your call data is automatically synced with your customer accounts in CRM. With FreJun, you can effortlessly review calls and identify areas for improvement in your sales efforts. FreJun’s AI-driven monitoring gives managers access to speech-to-text transcripts, whisper and barge modes, call recording, and compliance alerts.
Key Features – Integration with top CRMs and ATSs, call recording, reports and analytics, AI insights, and call transcripts.
What It Provides:
- Real-time call monitoring, whisper, barge modes
- AI-powered transcripts and sentiment analysis
- Seamless integration with CRMs (Salesforce, HubSpot, etc.)
- Performance dashboards, agent scorecards, compliance tracking
Pros:
- Excellent visibility into calls for quality assurance and coaching
- Reduces ramp-up time for new agents because scripts/feedback can be applied immediately
- Detailed analytics help uncover training needs, script weak points
Cons:
- Some smaller teams may not need deep analytics — simple monitoring might suffice
- High volume of recordings may increase storage costs
Best For:
- Sales teams scaling rapidly who need both supervision and feedback
- Organizations in regulated industries needing compliance & recording / review trails
Pricing – The most basic plan starts at ₹ 1,299.
G2 Review – 4.9 out of 5
How to Choose the Best Call Monitoring Software?
2) Nextiva
Nextiva is another popular call monitoring tool that you can consider. It offers several unique features in the call monitoring department to help you make more informed decisions. It is one of the few tools that offer real-time suggestions during the conversation. This will enable you and your team to solve customer problems faster. You will also get real-time alerts based on conversations so that you can act when the iron is hot.
Key Features – Customer experience score, automatic conversation analysis, smart recommendations, and intelligent automation.
Pricing – The most basic plan starts at $18.95 per user per month.
G2 Ratings – 4.5 out of 5
3) Aircall
Aircall makes the entire process of call monitoring quite seamless and easy. It is the only tool you need if your goal is to correct agent mistakes and improve your call outcomes in a short span. Thanks to Aircall’s call monitoring capability, your agents can offer the best possible experience to customers. They can also handpick calls that need to be monitored directly from their live feed.
Key Features – Call whispering, call centre analytics, activity feed, and integration with top CRMs like HubSpot and Salesforce.
Pricing – The most basic plan starts at $30 per user per month
G2 Ratings – 4.3 out of 5
4) Vonage
Vonage is a full-fledged communication software that also comes with a call monitoring app. This app can be requested from its marketplace. The app lets you monitor any extension from any device of your choice. You also get three modes while monitoring viz. Monitor, Whisper, and Barge. The Whisper mode lets you whisper to the monitored user while Barge mode enables you to have a three-way call. Shifting between these modes can be done with a simple keystroke.
Key Features – Since it is a separate app, you only get call monitoring modes as a feature. But Vonage as a tool has several features like auto logging, a unified dashboard, screen sharing, and a conversation analyzer.
Pricing – The call monitoring app costs $50 per month.
G2 Ratings – 4.3 out of 5
5) Kixie
Kixie is a platform that combines sales engagement, call coaching, and call monitoring capabilities. The platform is well-suited for small and medium-sized businesses looking to improve the efficiency of their employees through tracking and analyzing sales calls. Managers using the platform have four options while monitoring calls viz. Listen, Speak, Whisper, and Exit. This lets you give instant feedback during calls so that your associates can implement it right away.
Key Features – Besides the call monitoring feature, Kixie comes with reporting and analytics a dedicated mobile app.
Pricing – The most basic plan starts at $35 per user per month when billed quarterly
G2 Ratings – 4.8 out of 5
Further Reading: Best 11 Call Tracking Software In 2025
6) Dialpad
DialPad is a cloud-based and AI-powered communication solution that can be scaled according to your business needs. Dialpad’s call monitoring features help you close deals more efficiently by offering a better understanding of the conversation between the prospect and the associates. The UI of Dialpad is its USP as it is quite beginner-friendly. You and your team can start using the software from day one without the need for any training.
Key Features – Call listening, call barging, call recording, call history, live metrics, real-time assistance, and call whispering.
Pricing – The most basic plan starts at $15 per user per month.
G2 Ratings – 4.4 out of 5
7) CallHippo
CallHippo lets you monitor calls in real-time and track agents’ performance accurately. With this tool, you will also be able to confirm that every call is compliant with your organization’s rules. Once you have identified gaps in the agent’s performance, you can also use it to create dedicated training sessions to address them. The insights offered by CallHippo are quite deep and can help you understand the needs of your customers better.
Key Features – Live call monitoring, call barging, call recording, call whispering, feedback for calls, intelligent reports, and analytics.
Pricing – The most basic plan starts at ₹1300 per user per month.
G2 Ratings – 4.4 out of 5
Want more alternatives to CallHippo? Check out our blog on Top 11 CallHippo Alternatives
8) CloudTalk
CloudTalk is another communication software that works in tandem with your CRM. It helps in cultivating smarter teams and gaining more control over your sales process. Its call monitoring feature captures key insights about your customers’ needs and helps you make informed decisions. There are multiple modes in CloudTalk’s call monitoring feature – ‘Listen to call’ where the manager can just listen to the call, ‘Talk to agent’ where the manager can talk just to the agent, and ‘Talk to both’ where the manager can join a 3-way conversation.
Key Features – Call recording, call statistics, call monitoring, agent reporting, real-time dashboard, emotion analytics, and custom reporting.
Pricing – The most basic plan costs $25 per user per month.
G2 Ratings – 4.3 out of 5
9) Dialfire
Dialfire is a call centre solution that helps in streamlining both inbound and outbound calls. Its call monitoring features in particular are used by many organizations to optimize their sales call strategy. Users can either silently listen to calls or even send a message to the associate. The best part about this tool is that you can record the sales calls as part of a standard workflow or even record manually by clicking a button.
Key Features – Besides call monitoring, you also get access to features like real-time analytics, on-the-fly reports, data import and export, and Webhooks.
Pricing – Contact the Dialfire team for pricing details.
G2 Ratings – 4.2 out of 5
10) Ring.io
Ring.io is a popular CRM-enabled communication platform that has been carefully designed to support sales teams. As a sales manager, this tool lets you monitor your associates’ calling activities in real-time including who is the one to call, how many members are taking calls, how many inbound callers are there in the queue, and so on. The rich insights provided by this call monitoring tool will help you coach your sales associates and improve their productivity. Besides listening to live calls, you can also track various productivity and customer service metrics through this tool.
Key Features – Chrome extension, call logging, call recording, live call monitoring, RingInsights, call whisper, and call disposition.
Pricing – The most basic plan costs $90 per user per month.
G2 Ratings – 4.5 out of 5
11) CloudCall
The last tool on our list is CloudCall which is a cloud-based business phone system that offers a variety of communication and coaching features including call monitoring. With CloudCall, you will get a better picture of how your associates are performing on calls. You can quickly identify improvement areas as you can listen to your team’s live calls. You will also be able to offer a helping hand during the call if any associate needs it.
Key Features – Whisper, monitor, barge, reporting, CRM integration, real-time call coach, and call recording.
Pricing – The most basic plan costs $15 per user per month.
G2 Ratings – 3.9 out of 5
Comparison Table
| Tool | Live Monitoring & Whisper | Barge / Intervention | AI-Analytics / Sentiment Scoring | CRM Integration | Best Use Case |
|---|---|---|---|---|---|
| FreJun | ✅ | ✅ | ✅ | ✅ | Rapid scaling sales teams needing supervision & insights |
| Nextiva | ✅ | ✅ | Partial | ✅ | Mid-size teams wanting ease of use |
| Aircall | ✅ | ✅ | ✅ | ✅ | Teams with focus on soft skills & quality |
| Dialpad | ✅ | ✅ | Partial | ✅ | Teams with hybrid/remote agents |
Why FreJun Should Be Your Top Choice for Call Monitoring in 2026
Call monitoring software can be n asset for sales teams to enhance their communication skills, monitor and analyze their performance, and ultimately drive sales. The 11 call monitoring software discussed in this post are some of the best in the market and can help you gain valuable insights and make data-driven decisions. You will be able to optimize your sales processes and enhance your team’s overall productivity within a short span. The best call monitoring software provides real-time coaching, call quality scoring, and agent performance metrics so sales managers can improve results continuously
Choosing the right call-monitoring software can significantly impact your sales team’s efficiency and success. With AI-powered analytics, seamless CRM integrations, and advanced call-tracking features, FreJun emerges as the best option for 2026. Whether you’re a small business or a large enterprise, investing in the right call-monitoring solution will help you optimize performance, improve customer interactions, and drive better sales outcomes. Explore FreJun today and take your sales team to the next level
Further Reading- Top Alternatives to CloudCall
Frequently Asked Questions
Call monitoring software allows sales managers to listen to, track, and analyze sales calls in real-time, helping improve team performance and customer interaction strategies.
FreJun offers real-time call monitoring, AI-driven insights, automatic transcription, and seamless CRM integration, making it an ideal choice for sales teams.
Yes, FreJun delivers real-time call analytics, helping managers assess call quality, identify areas of improvement, and track team performance.
FreJun seamlessly integrates with popular CRM systems like HubSpot, Zoho, and Salesforce, helping sales teams track and manage customer interactions effortlessly.
Yes, monitoring calls allows managers to provide feedback, identify gaps, and enhance sales tactics, ultimately improving overall performance.
Yes, FreJun is user-friendly and quick to set up, requiring minimal technical expertise. Sales teams can start monitoring calls and analyzing performance almost immediately.
Its advanced AI features, seamless integrations, and powerful analytics tools that are specifically designed to boost sales performance and customer satisfaction.
Call monitoring software allows managers to listen to live or recorded sales calls, evaluate performance, and provide feedback using features like whisper, barge, and AI-driven analytics.
Supervisors can coach agents in real time using whisper mode, review call recordings for training, and use performance dashboards to identify skill gaps, resulting in faster ramp-up and better conversions.
Look for real-time listening, whisper/barge features, CRM integration, AI transcription, compliance recording, call scoring, and analytics dashboards.
Yes, but compliance depends on local telecom and privacy laws. Most tools include consent recording and storage features to ensure organizations remain compliant.
Yes, leading tools like FreJun, Aircall, and Dialpad integrate with CRMs such as Salesforce, HubSpot, and Zoho, so all calls and performance data flow directly into your sales pipeline.
Live monitoring lets managers listen in and coach agents in real time, while call recording stores conversations for later review, compliance checks, and training purposes.
While there are many great options, FreJun stands out with AI-powered monitoring, real-time coaching, compliance support, and seamless CRM integration designed for modern sales teams.