This blog explores the top 11 alternatives to Servetel, each presenting a unique set of features and capabilities. From empowering sales teams to streamlining customer support, these Servetel alternatives redefine the way businesses communicate. Let us explore the distinctive qualities of each platform, shedding light on how they contribute to enhanced efficiency, improved customer interactions, and overall business success.
1. FreJun
FreJun is one of the best alternatives to Servetel that streamlines the communication processes of your organization. With a focus on automating tasks that traditionally required significant manual effort, FreJun enables teams to handle more calls daily. Besides enhancing customer interactions, it can glean valuable insights for informed decision-making. FreJun’s autodial function revolutionizes outbound calling by automating the tedious task of manually dialing numerous numbers.
Key features: Virtual number, click to call, call transcript, CRM/ATS integration, Autodial, Reports & Analytics, call routing, voice broadcast, AI insights
Pricing: The basic plan starts at $16.99/mo
G2 Review: 4.9 out of 5
2. Zadarma
Zadarma emerges as a robust communication solution and an excellent alternative to Servetel. With a focus on flexibility and scalability, Zadarma caters to the diverse needs of businesses across different industries. For instance, Zadarma provides a feature-rich Virtual PBX system, allowing businesses to set up and manage their phone system effortlessly. One of Zadarma’s standout features is its extensive global coverage. It offers virtual phone numbers from over 100 countries, enabling businesses to establish a local presence and connect with customers worldwide.
Key features: Calls, softphone, speech analytics, SIP trunk, CallBack, Database actualization, Phone numbers, incoming call forwarding, porting phone numbers, Business phone system, Callback button, click to call, call tracking, SMS, CRM, video conferencing
Pricing: Zadarma offers free plan with basic features, the office plan starts at $39/mo for 10 users
G2 Review: 3.8 out of 5
3. Upland
Upland stands as a formidable player in the contact center solutions arena. It empowers businesses with innovative communication tools to enhance their customer interactions. Tailored to streamline contact center processes, Upland offers a suite of features designed to elevate the overall customer experience. It specializes in Computer Telephony Integration (CTI) that seamlessly connects your telephony system with customer relationship management (CRM) platforms. This integration ensures that agents have a unified view of customer information during every interaction.
Key Features: Business phone system, CRM, CTI integration, Screen pop, Click to dial, Automated call logging, real-time metrics, customizable agent interface, omni channel support, advanced call routing, CRM compatibility, Agent productivity tools, secure and compliant.
Pricing: Reachout to Upland team for personalized pricing
G2 Review: 4.5 out of 5
4. Google Voice
Google Voice is another versatile platform offered by the tech powerhouse Google. Known for its integration with various Google services, Google Voice provides a unified solution for voice calls, text messages, and voicemail. In addition, Google Voice provides users with virtual phone numbers, allowing them to make and receive calls from any device connected to the internet. This flexibility is particularly beneficial for those who need to stay connected on the go.
Key features: Virtual phone number, call forwarding and screening, voicemail transcription, integration with google workspace, text messaging, low cost international calling, number portability, call recording, customized voicemail greetings, spam call filtering.
Pricing: The basic plan starts at $10/mo
G2 Review: 4.1 out of 5
5. Zangi
Zangi is one of the popular alternatives to Servetel that places a strong emphasis on security and efficiency in its features. It does this by implementing military-grade encryption protocols to protect user data. This, in turn, ensures that all communication channels, including voice and messaging, remain confidential and protected from unauthorized access. Zangi is optimized for low bandwidth usage, making it an ideal choice for users in areas with limited network connectivity.
Key features: Military grade security, low bandwidth usage, HD voice and video call, Instant messaging with multimedia sharing, group chat and channels, cross platform compatibility, message recall and self destruction messages, offline messaging, customizable user interface.
Pricing: The base price of Zangi starts at $8/mo
G2 Review: 4.3 out of 5
6. RingBoost
RingBoost has positioned itself as a unique player in the communication space, focusing on providing businesses with customizable phone numbers to enhance their brand identity. Tailored to meet the specific needs of businesses, Ring Boost offers a range of features centered around personalized phone numbers. For instance, it offers custom vanity phone numbers, allowing businesses to use memorable and brand-relevant phone numbers. These unique and easily recognizable numbers can significantly contribute to brand recall and customer engagement.
Key features: Custom vanity numbers, geographical flexibility, brandable, local and toll free numbers, tracking and analytics, call routing, call forwarding, scalability.
Pricing: Reachout to RingBoost to get a custom vanity number
G2 Review:
7. CallHippo
CallHippo is a virtual phone system that offers a range of tools to improve customer interactions and team collaboration. It offers a customizable IVR system, allowing businesses to create personalized and professional call routing experiences for their customers. This feature enhances the overall customer experience by directing calls to the right department or team. Businesses can leverage their call recording feature for training, quality assurance, and compliance purposes. In addition, CallHippo allows companies to review and analyze customer interactions, ensuring that teams are delivering a high standard of service.
Key features: Power dialer, smart switch, global connect, small call forwarding, call transfer, call conference, call queuing software, call barging, voice mail, call recording, call hold audio, call analytics, automatic call distribution, call center analytics, gamification, call monitoring.
Pricing: CallHippo offers a free basic plan, the started pack starts at $18/mo
G2 Review: 4.4 out of 5
8. OpenPhone
OpenPhone is a virtual phone system that is known for its flexibility and modern features. It is designed for modern, on-the-go business operations. The platform is accessible through web browsers and mobile apps, ensuring that users can manage their communication from any device, whether in the office or on the move. In addition to voice calls, it supports text messaging that allows businesses to engage with customers through SMS. This feature is particularly valuable for quick communication, appointment reminders, and customer service interactions.
Key features: Phone numbers, call forwarding, call routing, simultaneous ring, auto attendant, business SMS and MMS, voicemail to text, cloud VoIP, salesforce call tracking, three way calling, call summaries, call transcription, AI text messages, unified conversation.
Pricing: The basic plan starts at $19/mo
G2 Review: 4.7 out of 5
9. DialerHQ
DialerHQ stands out as a comprehensive solution that comes loaded with advanced dialing capabilities. The platform has a power dialing feature that automates the dialing process, allowing agents to focus on conversations rather than on other manual processes. This feature is particularly beneficial for outbound sales and telemarketing efforts. In addition, DialerHQ uses Voice over Internet Protocol (VoIP) technology to provide a reliable and cost-effective way for businesses to handle voice communications.
Key features: Call tracking. Integrated IVR system, compatible with different devices, VoIP business numbers, predictive dialer, compliance call recording, smart DID routing, Speed to dial, call barging, call queuing, call whisper, multiple level call transfer, call cascading, Integrations
Pricing: Dialer HQ sales team offer customized pricing for each business based on their requirement
G2 Review: 4.5 out of 5
10. CloudTalk
CloudTalk offers businesses a cloud-based platform to optimize their communication strategies. Businesses can efficiently manage incoming calls with CloudTalk’s call queue feature. In addition, calls are organized and directed to available agents, reducing wait times for customers and improving overall call handling. Businesses can personalize their outbound calls with customizable caller ID features in CloudTalk. This adds a professional touch and increases the likelihood of calls being answered.
Key features: Extensions, voicemail, three way calling, call transfer, campaigns, smart dialer, voicedrop mail, click to call, customer details, call notes, call tagging, unlimited concurrent calls, personalized messages, call queuing, interactive voice response, VIP queues.
Pricing: The basic plan starts at $25/mo
G2 Review: 4.3 out of 5
11. RingCentral
RingCentral combines voice, video, messaging, and collaboration tools in a single platform. Leveraging VoIP technology, RingCentral ensures high-quality voice communication over the internet. In addition, this cloud-based approach enhances flexibility, scalability, and reduces the need for traditional phone infrastructure. It also enhances the professionalism of business phone systems with its auto-attendant feature. In fact, call routing options can be customized, ensuring that calls are directed to the right department or individual, improving the overall customer experience.
Key features: Automatic call recording, call flip, business sms, visual voicemail, paging, voicemail-to-email, hot desking, vanity numbers, answering rules, caller ID, multi way conference call, Shared lines, call park, call screening, call forwarding, push to talk
Pricing: The basic plan starts at $30/mo
G2 Review: 3.9 out of 5
Conclusion
All the alternatives to Servetel discussed in this post come with a wealth of features designed to meet the dynamic needs of modern enterprises. As technology continues to advance, these alternatives pave the way for more efficient, flexible, and streamlined communication operations, ensuring that businesses stay at the forefront of innovation and connectivity.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.