How to Make International Calls in CEIPAL from India?

CEIPAL is the recruitment and staffing platform of choice for a large number of Indian agencies, BPOs, and global consulting firms. With modules covering talent sourcing, applicant tracking, CRM, and workforce management, it serves as the operational hub for recruiters managing both domestic and international hiring pipelines.

However, there’s one aspect of communication that CEIPAL doesn’t natively handle well — international voice calls. For Indian teams working with clients and candidates across borders, the ability to call seamlessly, track those interactions, and present a local presence with virtual numbers is critical. Whether you’re helping a client in Dubai hire a team or screening developers in the US, your recruitment process should flow through one integrated system — CEIPAL included.

This blog will take you through everything you need to know to enable international calling in CEIPAL from India. From identifying the right VoIP tools to integrating them with your ATS and optimizing the entire experience — this is your one-stop guide to global-ready recruitment communication.

Why International Calling in CEIPAL Matters for Indian Teams

Global recruitment is no longer the domain of just large corporations. Even small and mid-sized Indian firms are routinely placing candidates in the US, UK, UAE, and Singapore. With CEIPAL as your ATS, managing global hiring becomes organized—but without international calling integration, one critical part of the candidate and client experience is left disconnected.

Here’s why enabling international calls in CEIPAL is essential for your business:

1. Professionalism and Trust with Local Caller ID

When your recruiter calls a US or UAE candidate from an Indian number, the pickup rate drops. With a virtual local number, your call appears to be from a familiar region. This boosts trust, increases answer rates, and ensures first impressions count.

2. Efficiency Through One-Click Calling

Manually dialing numbers from a separate app or device adds friction. When calls can be launched with a single click from the candidate or client record in CEIPAL, recruiters save time, reduce errors, and boost daily productivity.

3. Smarter Workflows with AI Summaries and Logging

VoIP tools now offer AI-generated call summaries, speech sentiment detection, and automated notes. This allows recruiters to quickly recap calls, transfer knowledge across teams, and spend less time writing follow-ups.

4. Centralized Tracking and Analytics

Every call made from a VoIP tool can be logged as part of the candidate or client record. This builds transparency, helps with compliance, and ensures that managers can monitor activity across the team in real time.

Whether you’re coordinating interviews, negotiating salaries, or following up with clients abroad, having international calling directly integrated with CEIPAL allows your entire team to communicate globally without switching tools.

Limitations of Native Calling in CEIPAL from India

While CEIPAL is a powerful platform, its native telephony support is fairly basic and not suited for global communication workflows. Here’s what you’ll encounter if you try to manage international outreach using CEIPAL alone:

1. No Built-In Global Calling Support

There’s no out-of-the-box ability to call UAE, US, or UK numbers directly from CEIPAL. Recruiters must rely on personal phones or third-party dialers, which aren’t connected to candidate records.

2. Limited Automation

Call logs must often be entered manually. If a recruiter speaks with a client about a role or interviews a candidate by phone, there’s no automatic record of that interaction in CEIPAL unless they manually update it.

3. No Virtual Numbers

There’s no way to assign a recruiter a UK or US number that reflects in their outbound calls. This hurts connect rates and can cause confusion among international clients and candidates.

4. No Call Recordings or AI Tools

CEIPAL doesn’t support AI transcription, recording, sentiment analysis, or keyword tagging during calls—features that are becoming standard in modern VoIP platforms.

If your recruiters are juggling spreadsheets, missed calls, and scattered notes while trying to serve global clients, you’re already at a disadvantage. Fortunately, third-party VoIP tools bridge this gap beautifully.

How to Set Up International Calling in CEIPAL (Step-by-Step)

Adding global calling capabilities to CEIPAL doesn’t require a developer or custom build. Most teams do it using a Chrome Extension from a VoIP tool. Here’s the process:

Step 1: Choose a VoIP Provider That Supports CEIPAL Workflows

Look for a provider that:

• Supports UAE, UK, US, and Singapore virtual numbers
  
• Offers a Chrome Extension that can detect phone numbers inside web apps
  
• Includes call recording, summaries, and CRM sync features
  
• It is budget-friendly for Indian users
  

Step 2: Purchase Virtual Numbers for Key Regions

Buy numbers based on your global hiring or sales focus. These could include:

• A UAE number for Dubai hiring
  
• A US number for East Coast clients
  
• A UK number for sourcing nurses or engineers
  Assign these numbers to recruiters to use as their primary outbound caller ID.
  

Step 3: Install the Chrome Extension

Your VoIP provider’s Chrome Extension (e.g., from FreJun) will detect any phone number in CEIPAL. It automatically adds a call icon next to each number, making it click-to-call.

Step 4: Log In and Configure Call Settings

• Choose your default outbound number (UAE/US/UK)
  
• Enable call logging
  
• Enable recording (if needed for training or compliance)
  
• Activate AI transcription if your provider offers it
  

Step 5: Start Calling from Inside CEIPAL

To initiate calls from within CEIPAL, users can leverage its integration with various VoIP providers. Once configured and a user’s preference is set, calling can be done with a single click directly from applicant records or contact lists. Your recruiters can now:

• Click to call directly from contact records
  
• Record and tag each call
  
• Use AI summaries to reduce manual notes
  
• Access logs for every interaction
  

With this setup, your entire team can operate more efficiently, with zero switching between apps, and complete visibility into global hiring activities.

Top VoIP Integrations for CEIPAL Users in India

Finding the right VoIP provider is essential for unlocking international calling in CEIPAL. The ideal tool should offer virtual numbers for key countries, support click-to-call functionality via Chrome Extension, and provide call logging or summaries that align with recruitment workflows.

Here are the most recommended VoIP tools that integrate well with CEIPAL’s interface and work seamlessly for Indian businesses.

1. FreJun

FreJun seamlessly integrates with CEIPAL, allowing recruiters to make calls directly from candidate profiles. It automatically logs calls, saves recordings, and offers analytics that help teams improve communication strategies. Its cloud-based architecture ensures zero downtime. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• Click-to-call from CEIPAL

           See How FreJun Integrates with Leading CRMs

• AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.

            How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
  
  
• Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.

             Discover How FreJun’s Call Recording Works

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
  
  
• Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
  
  
• Scalability & Customization: Works for businesses of all sizes with tailored integrations and workflow automation.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. RingCentral

RingCentral is a cloud communication platform that provides high-quality VoIP services. Its CEIPAL integration ensures that recruiters can place, receive, and track calls without leaving the ATS. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features:

• Advanced call routing and IVR capabilities.
• AI-based noise cancellation for better call quality.
• VoIP, video meetings, and team messaging are on one platform.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

3. Vonage

Vonage connects your CEIPAL workflow with voice and messaging features. Recruiters can handle calls, SMS, and even video interviews directly via the platform. Vonage offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.

Key Features:

• Advanced IVR and call routing options.
• Unified communication across voice, messaging, and video.
• AI-driven call analysis and insights.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

4. Twilio

Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. Twilio is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.

Why Twilio Works:

• Programmable APIs for voice, SMS, and video.
• Global reach with multi-country connectivity.
• Programmable APIs for voice, SMS, video, and authentication.
• Multi-channel communication via chat, WhatsApp, and email.
• Global reach with multi-country connectivity and localized phone numbers.

Pricing: Visit the Twilio page for pricing details

G2 Rating: 4.2/5 

5. Zoom Phone

Building on its success as a video conferencing leader, Zoom has introduced Zoom Phone, a feature-rich VoIP service tailored for hybrid work environments. Zoom Phone offers high-quality voice communication alongside its renowned video capabilities. Businesses can leverage their global PSTN coverage to ensure seamless international communication. The platform is ideal for teams that frequently use video and voice together, providing a unified experience for remote and in-office employees.

Key Features:

• Enterprise-grade PSTN connectivity with global reach.
• Seamless integration with Zoom Meetings for unified communication.
• Voicemail transcription and call recording for documentation.
• Scalable plans were suitable for businesses of any size.
• Robust security features to protect sensitive data.

Pricing: Starts from $10/month/user.

G2 Rating: 4.5/5

Comparison Table: VoIP Tools for CEIPAL in India

Final Thoughts

Recruitment is built on conversations. For Indian teams working with international candidates and clients, integrating calling capabilities directly into CEIPAL is no longer a luxury—it’s a strategic edge.

By adopting tools like FreJun or JustCall, your team can:

• Place calls from within CEIPAL using local virtual numbers
  
• Log interactions automatically, including notes and recordings
  
• Use AI to generate summaries, save time, and share insights
  
• Present a professional, trustworthy presence in every region you serve
  

In 2025, the competition for global talent is tighter than ever. By enabling international calling inside CEIPAL, your team is prepared to communicate faster, follow up smarter, and convert leads more effectively across borders.

Try FreJun Free for 3 Days → 

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Further Reading: Top 15 VoIP Services to Boost Business Efficiency in 2025 – Find Your Best Fit

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