In the current sales environment, timing, personalisation, and speed matter. If your team operates with Outbound Calls from Squarebox, you already know the significance of handling leads, monitoring engagement, and creating effective workflows. But one significant component is missing that can really drive the way your team interacts with prospects to a higher level – smart, quick, and integrated outbound calling.
FreJun’s integration with Squarebox CRM bridges this deficiency. Your team can make calls directly from Squarebox, auto-log the calls, analyse the calls with AI, and follow up on multiple channels without switching tabs or taking manual notes.
With FreJun, each conversation is recorded, analysed, and saved for future insights. The integration also provides real-time data consistency between calls and CRM actions. Managers are able to monitor call metrics in real-time and train reps with transcribed interactions. This unified communication setup not only saves time but significantly enhances accuracy and conversion results.
Table of contents
- Why Squarebox Needs a Cloud Calling Solution
- Challenges Faced by Sales Teams Without VoIP
- FreJun: The Ideal VoIP Integration for Squarebox
- Key Features of FreJun for Squarebox Users
- Step-by-Step: How to Integrate FreJun with Squarebox
- Comparison Table: FreJun vs Other VoIP Tools
- Use Cases: How FreJun Improves Outbound Sales
- Key Takeaways
- Final Thoughts
- FAQs
Why Squarebox Needs a Cloud Calling Solution
Squarebox CRM has strong customer and lead management capabilities, but outbound communication is where most CRMs come to a standstill. Sales reps tend to alternate between the CRM interface, third-party dialer apps, messaging platforms, and spreadsheets simply to get one prospecting loop done.
Without an embedded calling solution, this fragmented workflow results in:
- Lost productivity due to manual data entry
- Missed follow – ups because of poor visibility
- No context from previous calls
- Inaccurate or incomplete call tracking
This is where a cloud-based VoIP solution such as FreJun comes into play. FreJun enables Squarebox users to reach out to leads directly from the CRM, automate workflows, and close more leads with less work.
Challenges Faced by Sales Teams Without VoIP
Even high-performing sales teams in India suffer from communication breakdowns if they rely on outdated or manual processes. Without VoIP integration, here are the most common bottlenecks:
1. Manual Call Logging: Reps often forget to log call details or log them inconsistently, leading to lost context.
2. App Switching: Constantly switching between the CRM and a separate dialer tool wastes time and reduces call velocity.
Eliminate App Switching with Native CRM Calling
3. Missed Follow-Ups: Without automated triggers, important follow-ups may be delayed or skipped entirely.
4. No Conversation Intelligence: Managers are not able to gauge the quality of sales calls or give data-driven feedback without AI insights or call transcripts.
FreJun’s Conversation Intelligence
By adding FreJun to Squarebox, all these issues are tackled with automation, AI, and smooth UI integration.
FreJun: The Ideal VoIP Integration for Squarebox
FreJun is not just another cloud calling solution. It is designed for productivity, automation, and intelligence. With native CRM integrations, AI transcription, sentiment analysis, and multichannel follow – ups, FreJun transforms the way outbound sales calls are made and tracked.
Sales reps can initiate calls directly from Squarebox with a single click, log them automatically, and follow up on the outcome — all from the same window.
Let’s explore the key features of FreJun that make it the best VoIP tool for outbound calling from Squarebox.
Key Features of FreJun for Squarebox Users
FreJun enhances Squarebox CRM with powerful telephony features built for speed and clarity. Users can make outbound calls directly from the CRM, with automatic call logging and AI-powered analysis of conversations. Real-time syncing ensures that every call action—whether it’s a note, tag, or follow-up—is reflected instantly in your CRM dashboard. Managers gain access to call recordings, transcripts, and performance metrics, enabling smarter training and improved oversight. FreJun’s integration ensures seamless communication without switching tabs, boosting productivity and response times for high-performance sales teams.
1. Click-to-Call from Inside Squarebox
FreJun allows users to place calls directly from contact, lead, or deal pages within Squarebox. This cuts out the necessity for external dialers and decreases context-switching.
Benefit: There are more leads called in fewer minutes and also have complete attention on the CRM dashboard.
2. Automatic Call Logging and Metadata Capture
Every call made via FreJun is automatically recorded in the respective lead or deal record, along with duration, timestamp, and outcome comments.
Benefit: Managers and staff can refer back to previous conversations without having to use manual notes.
3. AI-Powered Transcriptions and Sentiment Analysis
FreJun live transcribes every call and then sentiment-analyzes it. This allows teams to better rank callbacks by tone and intent.
Benefit: Managers get rich coaching content, and sales reps are able to listen to their own calls to enhance messaging.
4. Multi-Channel Follow-Up Triggers
Depending on the result of a call, FreJun will be able to automatically send an SMS, WhatsApp message, or email. These messages can be customized using templates and automation rules.
Benefit: Prospects are responded to quickly without reps having to type messages out manually.
5. Centralized Performance Dashboards
FreJun provides dashboards that monitor important metrics like calls made, average talk time, lead response time, and call conversion rates.
Benefit: Sales leaders can recognize top performers, discover process gaps, and modify strategies based on real-time data.
6. Secure and Compliant Infrastructure
FreJun is constructed with enterprise-level security standards. It has support for encrypted communication and is GDPR and HIPAA compliant.
Benefit: Your customer information is safe, and you are data compliant in India and worldwide
Step-by-Step: How to Integrate FreJun with Squarebox
Integrating FreJun with Squarebox is a seamless process that requires no developer involvement, making it accessible for teams of all sizes. The setup is intuitive and user-friendly, allowing even non-technical users to get started quickly. You can connect your accounts, configure workflows, and enable real-time data syncing—all in under 30 minutes. Once integrated, your team can start making calls, tracking outcomes, and using AI-driven insights without leaving the Squarebox interface.
Here’s how to do it:
- Go to the FreJun Integrations page.
- Choose Squarebox from the supported platforms list.
- Authenticate your CRM via OAuth or an API key.
- Map your sales reps to their corresponding Squarebox profiles.
- Set up automation rules like call logging, tagging, and follow-up workflows.
- Run a test call to ensure logging and transcription are functioning properly.
Once the setup is complete, your sales team can start calling directly from Squarebox. All calls are automatically logged and tracked within the platform, eliminating the need for manual data entry. This streamlined process keeps the team efficient, organized, and focused on converting leads faster.
Comparison Table: FreJun vs Other VoIP Tools
When compared to other VoIP tools, FreJun stands out with its native CRM integration, real-time analytics, and AI-powered insights. Unlike traditional dialers, it requires no technical setup and ensures faster onboarding. Features like call transcription, automated logging, and multi-channel follow-ups give teams a competitive edge. This table highlights how FreJun delivers more value, especially for fast-paced sales environments.
- Real-Time Analytics: Track team performance, call outcomes, and engagement trends live.
- AI-Powered Transcription: Instantly convert conversations into searchable text for insights and compliance.
- Smart Follow-Ups: Automate next steps via WhatsApp, SMS, or email based on call results.
- Faster Onboarding: Simple UI and guided flows help new reps ramp up quickly.
- All-in-One Dashboard: Monitor calls, KPIs, and team performance from a unified view.
Use Cases: How FreJun Improves Outbound Sales
FreJun enhances multiple stages of the sales process, especially outbound calling. Below are key use cases that show how FreJun fits into everyday sales scenarios.
1. Outbound Prospecting
With FreJun’s click-to-call functionality and auto-logging, reps can triple their daily outreach volume and have every conversation logged and analysed.
- Click-to-call boosts dialling speed and efficiency
- Auto-logging ensures complete call tracking and insights
2. Lead Nurturing
Following a prospecting call, reps can set automated WhatsApp or SMS follow-ups based on call results. This keeps engagement without additional manual labour.
- Automate WhatsApp or SMS follow-ups based on call outcomes
- Maintain engagement without manual effort
3. Sales Coaching
Managers can see call transcripts and sentiment information to instruct reps on how to overcome objections, correct tone, or modify pitch strategy.
- Access to call transcripts enables targeted coaching
- Sentiment analysis helps refine tone and pitch strategy
FreJun Sales Coaching & Call Insights
4. Multi-Channel Campaigns
FreJun enables running coordinated campaigns that involve calling, WhatsApp, SMS, and email from a single platform—fully integrated into Squarebox.
- Run multi-channel campaigns from one unified platform
- Seamless integration with Squarebox ensures synchronized outreach
5.Performance Monitoring
Dashboards enable sales leaders to see critical performance indicators like average response time, talk-to-close ratio, and daily call targets.
- Track KPIs like response time and talk-to-close ratio in real time
- Monitor daily call targets to optimize team performance
Key Takeaways
While Squarebox CRM streamlines lead management, it lacks the essential tools for seamless outbound calling. FreJun closes this gap by integrating advanced communication features that elevate outreach efficiency and performance.
With features like instant dialing, AI-powered call insights, and automatic follow-ups across channels, FreJun transforms sales communication into a streamlined, data-driven process. It ensures that every lead interaction is faster, smarter, and effortlessly logged.
- Squarebox CRM is a powerful lead management application but without the inherent calling, it is deficient in outbound execution.
- FreJun effectively fills and bridges the existing gap in communication processes by combining a blend of features harmoniously, including click-to-call functionality, auto-logging features, AI-based transcription services, and multi-channel follow-up capabilities.
- It is easy to implement, quick, and requires no technical know-how.
- FreJun gives sales reps the ability to sell faster and smarter and provides managers with complete visibility and control of team performance.
- If you are actually committed to successfully scaling your India outbound sales operations, then FreJun is the most intelligent and most efficient solution that you can use to get that done.
Final Thoughts
Squarebox CRM assists in managing your sales pipeline, but it’s FreJun that speeds it up. By bringing cloud calling natively into your CRM, FreJun eliminates the impediments of app-switching, manual data entry, and spotty follow-ups. It ensures a clean, frictionless communication experience that boosts rep productivity, as well as customer engagement.
The result is a smarter, faster, and more scalable outbound sales process. Whether you’re managing a team of five or fifty, FreJun ensures that every call counts, every follow-up happens on time, and every rep has the tools to close deals faster. If you want your CRM to do more than sit there as a data repository—if you want it to come alive and become a dynamic, responsive communications engine—it’s time to integrate FreJun with Squarebox.
Schedule a free demo to witness it in action and begin revolutionizing the way your team makes outbound calls in India.
Further Reading: Transforming Outbound Sales with CRM Integration
FAQs
Yes, outbound calling to all Indian numbers is fully supported through the integrated VoIP system.
The entire setup process takes less than 30 minutes and does not require any technical assistance.
Yes. You can create templates and automation rules for WhatsApp, SMS, and email follow-ups.
Real-time dashboards are available with filters for individual reps, team performance, call durations, and more.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.