How to Make Outbound Calls from Deskera in India Using FreJun

Deskera CRM is highly recognized and known for its effectiveness in assisting companies throughout India with the management of their leads, deals, and customer pipelines in an extremely efficient manner. However, when it comes to the very important process of outbound calling, there is an enormous productivity gap that cannot be overlooked. Sales teams often rely on third-party dialing solutions for outbound calling, fail to log their calls correctly, or entirely miss the opportunity for valuable follow-ups. Consequently, this leads to lost deals and results in a situation where the CRM data becomes unreliable and inconsistent.

This is where a seamless outbound calling solution like FreJun steps in to bridge the gap. It not only simplifies outbound calling directly from within Deskera but also ensures that every call is logged, every conversation is transcribed, and every follow-up is automated. Moreover, the platform auto-logs calls, auto-transcribes conversations, and auto-sends follow-ups through WhatsApp or SMS — all from within the easy-to-use CRM interface.

FreJun does more than just save time; it transforms outbound calling into a process that is measurable, trackable, and significantly more effective making outbound calling not just easier, but smarter and fully integrated into your CRM workflow.

FreJun – Best VoIP Solution for Deskera Users 2025

Why Sales Teams Using Deskera Need an Integrated Calling Solution

Deskera provides you with all you need to manage customer records and workflows — but not real-time voice conversations. Most CRMs, including Deskera, still have reps dial numbers by hand using single-purpose tools. That might work with a tiny team, but the more calls you’re placing, the more inefficiencies you’ll have.

Supercharge Deskera CRM with FreJun’s Integrated Calling

When your sales team is focused on generating a high volume of leads per week, it is important to realise that even the smallest inefficiencies can have a tremendous impact on their success. For instance, something as seemingly trivial as the need to switch tabs to make calls, or the occasional failure to follow up with prospects, can ultimately result in the loss of hundreds of quality opportunities each month.

For a quick breakdown of why we require VoIP in the sales tech stack of today, look at Why Businesses are Replacing Manual Dialers.

What Slows Down Outbound Sales Without VoIP

While Deskera does a great job at helping you manage your sales pipeline, one important part is often left behind — communication. Sales reps still make calls, log details, and follow up manually. This slows them down and creates four major problems that hurt their productivity and performance. Fixing these gaps can make a huge difference in how fast and effectively your team closes deals.

1. Manual Call Logging

Without VoIP, reps have to input call information by hand. That is, who they called, when the call was made, and what was talked about. Naturally, things get forgotten.

What Are Call Logs and Why Do You Need Them?

2. App Switching and Distraction

Each time a rep toggles between Deskera, a dialer, a messaging system, and a notepad, they’re wasting time and concentration. Do it for hundreds of leads, and you’re wasting hours of lost productivity each week.

3. Inconsistent Follow-Ups

Without automation, the performance of follow-up activities heavily depends on the person’s memory or the manual generation of tasks. Such inconsistency in handling follow-ups can have a drastic and negative impact on conversion rates.

Streamline Sales Calls: Enhance Your CRM Workflow

4. No Analytics

If you’re stuck with traditional calling tools, you have no idea how much time reps are on the phone, which calls are converted, or where coaching is required. Sales leaders are blind.

Why FreJun is the Perfect Calling Partner for Deskera

FreJun is a cutting-edge and modern cloud-based calling solution that is specifically built with the requirements of sales teams in mind. 

Not only does this direct integration with Deskera increase productivity, but it also brings a complete set of time-saving features and insight-generating tools in one, which collectively enable your team to close more deals than ever.

If you already have a Customer Relationship Management system in place, like Deskera, you don’t need to look elsewhere for other tools—you need a calling solution that complements and integrates with the CRM system you already have. FreJun is exactly that, providing the functionality you need without adding unwanted bloat or too much sophistication.

Explore more CRM-specific use cases here: The Best VoIP Solution for Deskera Users in 2025

FreJun Features That Enhance Deskera Workflows

Let us now take a closer and more in-depth look at how the features offered by FreJun are carefully and precisely implemented to effectively manage and rid the various pain points of outbound sales in the Deskera platform.

1. Click-to-Call from Within Deskera

Make calls from deal or contact cards in Deskera directly. No more phone numbers pasted. This accelerates outreach and keeps reps on track.

2. Automatic Call Logging and Outcome Tagging

Each call made using FreJun is automatically recorded in Deskera with date, time, length, and call disposition (e.g., answered, missed, follow-up needed).

3. AI-Driven Call Transcriptions

FreJun can transcribe all calls in real-time, so the spoken material is available to them right away. The transcripts are searchable as well, which makes it very convenient for sales leaders who prefer to listen to calls for quality assurance, compliance checks, or coaching reasons.

Learn how FreJun’s AI can transform conversations: How AI-Powered Sales Call Recording is Transforming CRM – FreJun

4. Multi-Channel Follow-Ups

Send automated WhatsApp, SMS, or email follow-ups after each call based on defined triggers. You can set up message templates and personalize them dynamically.

5. Call Analytics Dashboard

Managers can access data-rich dashboards showing:

• Call volumes per rep
  
• Average talk time
  
• Call conversion ratios
  
• Customer sentiment trends

This enables performance tracking and strategy refinement.

Step-by-Step: How to Integrate FreJun with Deskera

FreJun makes it incredibly easy to integrate with Deskera. The process takes under 30 minutes and requires no coding.

Step 1: Log into FreJun

Access your account at frejun.com to begin the integration process.

This is where you’ll manage your calling setup and connect with Deskera.

Step 2: Visit the Integrations Page

Navigate to frejun.com/integrations and select Deskera.

This section provides a dedicated setup flow for CRM connectivity.

Step 3: Authenticate Access

Securely connect your Deskera account using OAuth or API credentials.

This allows data to sync between your CRM and the calling platform.

Step 4: Map Users

Assign your Deskera team members to their respective roles in the dialer

This ensures accurate call tracking and reporting by user.

Step 5: Set Automation Rules

Configure follow-up messages, outcome tags, and auto-logging workflows.

These rules eliminate manual tasks and keep your CRM updated in real time.

Step 6: Go Live

Activate the integration and start calling from inside Deskera immediately.

Your team is now equipped with a smarter, streamlined outbound calling setup.

Enhancing Sales Outreach with FreJun: A Modern Alternative to Traditional Calling Tools

Not all calling solutions are built the same — some add friction, others remove it.

In today’s fast-paced sales environment, the difference between a productive team and a struggling one often comes down to the tools they use. Traditional or standalone dialers may seem sufficient on the surface, but they often create unnecessary hurdles, from manual logging to a lack of integration and limited analytics. On the other hand, a modern, integrated platform like FreJun removes these barriers, streamlining the sales process and supercharging team productivity.

Using Poptox for Work Calls? Here’s Why FreJun Is a Game-Changer

Use Cases: How FreJun Empowers Deskera Sales Teams

FreJun is not just a call dialer. Instead, it transforms how teams engage with prospects and manage relationships by streamlining and maximizing communication processes. It does this by stringing follow-up activities and turning every conversation into actionable intelligence. Sales reps are therefore able to focus their efforts on closing deals effectively instead of spending time on call logs and labor-intensive manual processes.

1. Outbound prospecting conducted on a large scale

Auto-logging and click-to-call also empower reps to clear out lists in record time without diluting the follow-ups.

• Click-to-Call: Instantly dial from the CRM, speeding up outreach.
• Auto-Logging: Calls are saved automatically, keeping follow-ups on track.

Salesforce Integration: Click-to-Call and Auto-Logging in Action

2. Automated Lead Nurturing

Using workflow triggers, FreJun can automatically send personalized emails or WhatsApp messages after every call. This is an efficient way to keep leads active without any human intervention on the user’s part.

• Automated Follow-Ups: Sends emails or WhatsApp messages right after calls.
• No Manual Effort: Keeps leads engaged without user action.

3. Real-Time Coaching and the Promise of Quality Control

Sales managers can leverage sentiment analysis and transcripts to spot areas of coaching, monitor objection handling, and enhance messaging.

• Coach Smarter: Spot training needs with sentiment cues and transcripts.
• Improve Messaging: Analyze real calls to refine sales pitches.

4. Campaign Optimization

Managers and reps can see the results of various calling campaigns in FreJun dashboards, supporting data-based decisions.

• Track Performance: View real-time results of calling campaigns.
• Make Smart Decisions: Use insights to guide next steps.

AI Insights from Sales Call Analysis: Techniques for Maximizing Revenue

Key Takeaways

If you are already engaged in searching for different ways to improve and improve your sales outreach process with the help of Deskera, then adding a VoIP tool like FreJun might just be the most important and valuable addition you can make this year.

• Deskera is robust, but it lacks built-in calling intelligence.
• FreJun greatly enhances Deskera by introducing strong and sophisticated VoIP features to the system.
• They offer functionalities such as one-click dialing, automatic logging, transcription, follow-up automation, and analytics.
• Teams see a boost in productivity, resulting in improved follow-up actions that are more productive, and data analysis drives coaching practice.
• The integration process is less than 30 minutes, and more importantly, it does not require any development work to be undertaken.

Final Thoughts

If your salespeople are already leveraging Deskera as a CRM, the logical next step to scaling outreach is the most obvious: to incorporate FreJun. It saves time, automates administrative tasks, and introduces rich insights to every conversation.

With no developers required, setup is fast, and the effect is immediate.

To see it in action or start a free trial, visit FreJun’s SquareBox integration for Deskera.

Further Reading: The Best VoIP Solution for Deskera Users in 2025

FAQ’s