Thriwin CRM is designed for Indian businesses looking for simplicity, flexibility, and automation in managing leads and client relationships. It works well for sales, customer success, and service-oriented teams. But when you’re reaching out to clients, candidates, or leads in the UAE, UK, Singapore, or the US, a major feature is missing — international calling.
Using personal phones or switching between disconnected tools results in poor tracking, dropped follow-ups, and missed opportunities. You need a proper system where calls can be made directly from within Thriwin using region-specific virtual numbers, recorded for quality control, and summarized using AI insights.
In this blog, you’ll learn how to enable international calling in Thriwin from India using browser-based VoIP integrations — backed with tools, examples, and real use cases.
Table of contents
Why VoIP Is a Must-Have for Thriwin Users
While email, SMS, and in-app messaging are useful for basic updates, nothing builds candidate or client trust like a phone call. Whether it’s a first interview screen, a client intake call, or an offer discussion, voice remains the most immediate, personal, and effective channel.
Here’s why VoIP isn’t optional anymore — it’s essential.
1. Close Candidates Faster
Recruiters can spend days waiting for email replies. A quick voice call helps clarify expectations, answer questions, and move candidates to the next stage in minutes, not hours or days. To close candidates faster, focus on building strong connections early, maintaining consistent communication, creating a sense of urgency, and addressing concerns proactively. Key elements include understanding candidate motivations, selling the company’s value proposition, and offering incentives where possible.
2. Enable Global Outreach with Virtual Numbers
With remote hiring on the rise, many recruiters now source candidates or clients across borders. VoIP allows you to use local numbers in India, UAE, Singapore, the UK, or the US — without needing SIM cards or telecom contracts. Virtual phone numbers enable businesses to establish a global presence and connect with international audiences without the need for physical offices or traditional phone lines. They provide a local presence in various countries, making it easier for customers to reach them. This also allows for cost-effective international communication and enhances professionalism, creating an impression of a well-established and customer-focused organisation.
3. Build a Data Trail of Every Call
Modern VoIP tools offer auto-logging, call tagging, and even AI-powered transcription, allowing teams to review conversations, track outcomes, and revisit historical context without relying on memory.
4. Train, Monitor, and Improve Recruiter Performance
Supervisors can use recorded calls to coach junior recruiters, improve objection handling, and ensure compliance with hiring guidelines. To train, monitor, and improve recruiter performance, focus on providing comprehensive training, establishing clear expectations and goals, and using data-driven metrics to track and analyse performance. This approach helps recruiters develop essential skills, track their progress, and identify areas for improvement, ultimately leading to a more efficient and effective recruitment process.
5. Stay Legally Compliant
With built-in consent playback, encrypted storage, and call audit trails, VoIP platforms help you meet GDPR, PDPA, and India’s IT regulations when handling candidate information. Staying legally compliant means adhering to all relevant laws, regulations, and policies. This involves understanding applicable legislation, developing and implementing compliance policies, conducting regular audits, and maintaining accurate records. Failure to comply can lead to penalties, legal issues, and reputational damage.
For high-volume recruiters, voice isn’t just about making calls — it’s about data, compliance, visibility, and conversion.
What Thriwin Offers and Where It Falls Short
Thriwin is feature-rich for managing Indian client communication but lacks advanced global calling capabilities by default.
What Thriwin Supports:
Thriwin is a pay-per-use sales CRM software designed for B2B companies, offering features like lead management, call recording, pipeline tracking, and analytics dashboards. It aims to provide a unified sales engagement platform with all the outbound functionalities. Thriwin also utilizes AI to power email outreach, call automation, and landing page creation.
- CRM lead and contact management
- Email integration
- Follow-up automation and lead tagging
- Deal stage tracking and sales performance dashboards
Where Thriwin Needs Help:
- It does not support click-to-call or voice integrations out of the box
- You cannot assign or use UAE/US/UK virtual numbers
- There is no built-in AI call summary or transcription
- You cannot record calls directly within Thriwin
This is where external VoIP platforms come in.
Step-by-Step: How to Enable International Calling in Thriwin
Here’s how you can turn Thriwin into an international calling-enabled CRM:
Step 1: Choose a Compatible VoIP Provider
Look for:
- Virtual numbers in the countries where your clients are based
- Browser-based click-to-call via Chrome Extension
- AI-generated call summaries and transcription
- Affordable monthly pricing for Indian teams
Top tools: FreJun
Step 2: Purchase Virtual Numbers
Choose regional numbers based on your target markets. For example:
- UAE number for Gulf clients
- UK number for European prospects
- US number for startup-focused outreach
Step 3: Install Chrome Extension
VoIP platforms like FreJun and JustCall offer browser extensions. Once installed, they auto-detect phone numbers in your CRM and add a call icon beside each one.
Step 4: Set Up Call Logging and Preferences
Within your VoIP dashboard:
- Set caller ID based on geography
- Enable call recording and tagging
- Turn on AI transcription (if available)
- Customize call disposition tags
Step 5: Train Your Team
Make sure your team:
- Uses the click-to-call button from inside Thriwin
- Selects the correct regional number
- Reviews call summaries or recordings
- Logs relevant updates in CRM notes if needed
How FreJun Fills the VoIP Gap for Thriwin Users
If you’re using Thriwin and need powerful voice capabilities without disrupting your workflow, FreJun is the ideal solution. Built for modern recruiting and sales teams, FreJun lets you add smart, cloud-based calling to any platform—no integration headaches required.
For Thriwin users, FreJun offers enhanced communication and CRM integration, including call logging, metadata capture, and mobile calling, all while improving customer experience and team productivity. FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.
1. AI Call Transcription & Sentiment Analysis
- Every call is transcribed in real time.
- AI flags negative sentiment to prioritise callbacks.
How FreJun’s AI Enhances Business Communication
2. Click-to-Call from Thriwin CRM
- One-click dialling from contact, lead, or opportunity cards.
- Save time, eliminate context-switching.
See How FreJun Integrates with Leading CRMs
3. Multi-Channel Follow-Ups
- WhatsApp, SMS, and email follow-ups are triggered by call outcomes.
- Templates and automation for personalisation at scale.
4. Performance Dashboards
- Track talk time, call outcomes, and lead response rates.
- Leaderboards and goal tracking for sales coaching.
Discover How FreJun’s Call Recording Works
5. Secure and Compliant
- End-to-end encryption
- GDPR & HIPAA-ready architecture
Key Takeaway: FreJun enhances Thriwin’s capabilities by turning every call into a data-rich opportunity for conversion.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
FreJun doesn’t need a deep API-level integration with Thriwin to be effective. It runs in parallel, syncing with the way recruiters already work, without requiring retraining or workflow redesign.
Final Thoughts
Thriwin is an excellent CRM for Indian teams, but without international calling support, your outreach remains limited. Integrating a VoIP tool unlocks global communication from within your CRM, enabling faster, more trusted, and better-documented interactions.
Here’s what you gain:
- Seamless click-to-call from within Thriwin
- UAE, UK, or US numbers to build international trust
- AI summaries and transcription for smarter sales tracking
- Better coordination, collaboration, and conversion
If your team is ready to expand globally, Thriwin + Frejun is the shortcut to smarter communication and faster growth.
CRM & ATS Ready | AI Transcripts | Virtual Numbers | Built for Recruiters
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
Not by default. You need to integrate a VoIP provider via a browser extension to enable click-to-call and international dialing capabilities inside Thriwin.
Yes. VoIP providers like FreJun and JustCall offer virtual numbers for regions like the UAE, UK, and US, which you can assign to team members based in India.
Not natively. Call recordings, summaries, and metadata are stored in your VoIP dashboard. You can manually update lead records or set up API-based integrations for automatic syncing.
Absolutely. FreJun offers starter plans under ₹1149/month, making international calling accessible for solo founders, small agencies, and SMBs.
Not necessarily. You can assign shared numbers, set up call routing based on region or department, or allocate individual numbers depending on your team’s structure.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.