How to Make International Calls in Squarebox from India?

Squarebox is gaining traction among Indian SMBs as an all-in-one CRM platform that simplifies lead management, deal tracking, and customer engagement. With automation and reporting built-in, it’s a powerful tool for scaling revenue operations. But when your clients or leads are located in the UAE, US, UK, or Singapore, you need one more thing — international voice calling.

Unfortunately, Squarebox doesn’t offer native calling features, especially not with international virtual numbers or integrated voice analytics. This blog will show you how to enable international calling inside Squarebox from India using Chrome-based VoIP tools, helping your team appear local, close faster, and scale globally.

Why VoIP Is Essential for Recruitment and Sales Teams

You might be wondering: “Can’t I just use my phone alongside Squarebox?”
Technically, yes. But practically? That approach falls short fast, especially when you’re working in a data-driven, collaborative team environment.

Here’s why:

1. Voice Is Still the Most Powerful Conversion Tool

Whether you’re scheduling interviews, discussing salary expectations, or handling client negotiations, a call gets it done faster than an email or message. VoIP tools enable you to:

• Talk instantly without switching apps
  
• Sound local using virtual numbers
  
• Build trust with human interaction
  

2. Manual Call Logs Are Error-Prone

Without automatic logging, your team has to manually enter who they called, when, and what the outcome was. It’s tedious and often forgotten, leading to broken pipelines and communication black holes. Manual call logging, while offering flexibility and customized notes, is prone to errors due to human oversight and inconsistencies in data entry. Automatic call logging systems, on the other hand, reduce errors and ensure accurate recording of call details, eliminating the need for manual input. 

3. Voice Data Improves Training & Coaching

Voice data significantly enhances training and coaching, especially in fields like customer service and virtual assistants, by providing insights into speech patterns, emotional cues, and personalised learning styles. This data can be used to train AI models to understand human language, identify areas for improvement, and deliver targeted coaching. VoIP platforms can record, transcribe, and tag calls, giving hiring leads or managers insights into:

• Common objections
  
• Candidate questions
  
• Rep tone and call quality
  
  This helps build training modules that reflect real challenges.
  

4. Call Analytics Enable Forecasting

Want to know how many calls it takes to convert a lead into a placement? Or, which team members are getting the most callbacks? Without VoIP data, that level of insight is impossible. Yes, call analytics can enable forecasting in several ways, primarily by leveraging data analysis and machine learning to predict future trends and patterns in call centre performance. This allows call centres to anticipate challenges, like increased call volume or declining agent performance, and proactively adjust their operations. 

5. Global Hiring Demands Global Numbers

If you’re sourcing or placing talent across India, UAE, Singapore, or the US, VoIP tools let you assign virtual numbers in each location, building trust and removing barriers to connection. The Global hiring landscape shows a net increase in jobs over the next few years, with new job creation outpacing displacement. The Future of Jobs Report 2025 predicts a net gain of 78 million jobs by 2030, despite 92 million jobs being displaced. This increase is driven by technological advancements and the emergence of new industries, but also highlights the need for upskilling and workforce adaptation. (source)

Limitations of Native Calling in Squarebox CRM

While Squarebox offers excellent tools for managing pipelines and tasks, it does not provide built-in voice communication tools or global dialing capabilities.

What It Supports:

• Lead tracking and automation
  
• Email reminders and deal progress updates
  
• Customizable workflows and reports
  
• Contact-based interaction timelines
  

What’s Missing:

• No integrated calling interface
  
• No virtual number assignment or management
  
• No support for AI call summaries
  
• No ability to record calls or log dispositions automatically
  

To unlock global communication, Indian teams need to connect Squarebox to a VoIP solution.

How to Enable International Calling in Squarebox (Step-by-Step)

Here’s how to transform your Squarebox CRM into a voice-ready global engagement platform:

Step 1: Choose a Compatible VoIP Provider

Pick a provider that offers:

• UAE/US/UK virtual numbers
  
• Chrome Extension for click-to-call functionality
  
• Call summaries, recording, and analytics
  
• Scalable pricing for Indian teams
  

Recommended providers: FreJun

Step 2: Purchase Virtual Numbers

Assign numbers by region and function:

• UAE for Gulf region clients
  
• UK for Europe
  
• US for North American leads
  

Step 3: Install the Chrome Extension

Install your VoIP provider’s Chrome Extension. Once installed, it auto-detects numbers within Squarebox and adds a call icon for one-click dialing.

Step 4: Configure Your VoIP Dashboard

Set up:

• Outbound caller ID
  
• Call recording and tagging
  
• AI transcription and summary
  
• Disposition labels (e.g., Connected, Voicemail, Follow-up)
  

Step 5: Train Your Team

Ensure that your team:

• Uses the click-to-call functionality from within Squarebox
  
• Switches caller ID based on client region
  
• Reviews summaries and recordings post-call
  
• Updates CRM records accordingly
  

How FreJun Bridges the Communication Gap for Squarebox Users

Using FreJun with Squarebox offers several benefits, including streamlined communication, enhanced contact management, and improved sales efficiency. FreJun, a cloud-based dialer, seamlessly integrates with Squarebox, allowing users to make and track calls directly within the Squarebox platform. This integration ensures all incoming and outgoing calls are logged under the corresponding contact’s profile, providing a comprehensive view of interactions. 

1. One-Click Dialing

Initiate calls directly from Squarebox with zero toggling. Save time and reduce distractions.

See How FreJun Integrates with Leading CRMs   

2. AI-Powered Transcriptions

Every call is transcribed in real-time. Sentiment scoring highlights calls that need attention.

How FreJun’s AI Enhances Business Communication

3. Automatic Logging & Call Notes

FreJun logs every call inside Squarebox with custom tags, call outcome, duration, and notes.

4. Multi-Channel Follow-Ups

Post-call actions like WhatsApp reminders or email follow-ups are fully automated.

5. Analytics & Dashboards

Track call volumes, response rates, and rep performance.

Key Takeaway: With FreJun, your Squarebox becomes a smart hub, not just a tracker.

  Discover How FreJun’s Call Recording Works

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

With FreJun, you can dial, track, record, and learn from every call, all while continuing to manage pipelines inside Squarebox. It’s the missing piece of functionality Squarebox users have been looking for.

Final Thoughts

Squarebox is an excellent CRM platform for growing Indian businesses, but when it comes to voice, it needs help. Integrating international calling through a VoIP platform gives your team the tools to connect with overseas clients efficiently, appear local, and track every conversation with context.

You unlock:

• Click-to-call right from your CRM
  
• UAE, UK, and US virtual numbers
  
• Smart AI summaries and recordings
  
• Integrated follow-ups and deal acceleration
  

With the right VoIP solution, Squarebox becomes your complete global communication hub.

Try FreJun Free for 3 Days → 

Click-to-Call | AI Transcripts | CRM-Ready | Built for Recruiters & Sales Teams

Further Reading: VoIP for Business Use in India: A 2025 Guide

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