Does Squarebox Support VoIP Calling?

In recruitment and client relationship management, your ability to manage workflows isn’t just about organising tasks — it’s about acting quickly and communicating effectively. That’s why platforms like Squarebox have emerged as powerful alternatives to traditional CRMs and ATS systems. Designed to bring clarity and control to hiring and outreach operations, Squarebox VOIP Calling helps users manage candidates, clients, leads, and interactions from one intuitive dashboard.

But as your team scales or your clients become more global, one thing becomes clear: real-time conversations can’t be ignored.

Phone calls are still essential for building trust, handling objections, and closing deals, especially in industries where decisions are complex and timelines are short.

That leads to a critical question for Squarebox users:

Does Squarebox support VoIP calling? Or do you need to add an external solution?

This blog explores that question in depth. We’ll break down Squarebox’s current capabilities, where it falls short in real-time communication, and how a platform like FreJun can bring powerful VoIP capabilities into your Squarebox workflows without any heavy lifting.

What Is Squarebox and Who Is It Built For?

Squarebox is an AI-powered Customer Relationship Management (CRM) platform primarily built for small and medium-sized businesses (SMBs) to improve customer engagement and operations through WhatsApp. It leverages the WhatsApp Business API to offer features like personalised messaging, automated responses, and bulk messaging. Squarebox is an all-in-one productivity and communication platform designed specifically for:

• Recruitment agencies
  
• HR consultancies
  
• Talent acquisition teams
  
• Business development professionals
  
• Staffing firms with multi-role pipelines

The platform aims to simplify and centralise every part of the recruitment and client lifecycle — from job creation to candidate tracking, client onboarding, and lead nurturing.

Key Modules in Squarebox Include:

• ATS (Applicant Tracking System): Manage job roles, candidate stages, and hiring team collaboration
  
• CRM: Track client and candidate communication histories, notes, and interactions
  
• Task Management: Assign follow-ups, deadlines, and pipeline-specific actions
  
• Reporting & Dashboarding: Monitor recruiter activity and hiring funnel performance
  

Its value lies in its visual clarity and easy onboarding, allowing non-technical recruiters and account managers to manage multiple workflows in a clean, drag-and-drop interface.

But despite its growing popularity, Squarebox lacks one major component that modern teams need — built-in VoIP support for phone calls, recordings, and real-time interaction.

Does Squarebox Offer Native VoIP Calling?

As of 2025, Squarebox does not offer any built-in VoIP (Voice over Internet Protocol) calling capabilities. While the platform excels in organising workflows and CRM details, it doesn’t have infrastructure for:

This means recruiters, client managers, and inside sales teams must rely on external calling apps or mobile phones to manage one of the most important parts of their job – speaking to people.

And even more problematic? These calls don’t get logged inside Squarebox. That means your team risks:

• Losing valuable conversation data
  
• Forgetting to manually update call outcomes
  
• Duplicating outreach efforts
  
• Lacking context during follow-ups
  

In today’s high-velocity recruiting world, that’s a costly inefficiency.

Why VoIP Is Essential for Recruitment and Sales Teams

You might be wondering: “Can’t I just use my phone alongside Squarebox?”
Technically, yes. But practically? That approach falls short fast, especially when you’re working in a data-driven, collaborative team environment.

Here’s why:

1. Voice Is Still the Most Powerful Conversion Tool

Whether you’re scheduling interviews, discussing salary expectations, or handling client negotiations, a call gets it done faster than an email or message. VoIP tools enable you to:

• Talk instantly without switching apps
  
• Sound local using virtual numbers
  
• Build trust with human interaction
  

2. Manual Call Logs Are Error-Prone

Without automatic logging, your team has to manually enter who they called, when, and what the outcome was. It’s tedious and often forgotten, leading to broken pipelines and communication black holes. Manual call logging, while offering flexibility and customized notes, is prone to errors due to human oversight and inconsistencies in data entry. Automatic call logging systems, on the other hand, reduce errors and ensure accurate recording of call details, eliminating the need for manual input. 

3. Voice Data Improves Training & Coaching

Voice data significantly enhances training and coaching, especially in fields like customer service and virtual assistants, by providing insights into speech patterns, emotional cues, and personalised learning styles. This data can be used to train AI models to understand human language, identify areas for improvement, and deliver targeted coaching. VoIP platforms can record, transcribe, and tag calls, giving hiring leads or managers insights into:

• Common objections
  
• Candidate questions
  
• Rep tone and call quality
  
• This helps build training modules that reflect real challenges.
  

4. Call Analytics Enable Forecasting

Want to know how many calls it takes to convert a lead into a placement? Or, which team members are getting the most callbacks? Without VoIP data, that level of insight is impossible. Yes, call analytics can enable forecasting in several ways, primarily by leveraging data analysis and machine learning to predict future trends and patterns in call centre performance. This allows call centres to anticipate challenges, like increased call volume or declining agent performance, and proactively adjust their operations. 

5. Global Hiring Demands Global Numbers

If you’re sourcing or placing talent across India, UAE, Singapore, or the US, VoIP tools let you assign virtual numbers in each location, building trust and removing barriers to connection. The Global hiring landscape shows a net increase in jobs over the next few years, with new job creation outpacing displacement. The Future of Jobs Report 2025 predicts a net gain of 78 million jobs by 2030, despite 92 million jobs being displaced. This increase is driven by technological advancements and the emergence of new industries, but also highlights the need for upskilling and workforce adaptation. source

How FreJun Bridges the Communication Gap for Squarebox Users

Using FreJun with Squarebox offers several benefits, including streamlined communication, enhanced contact management, and improved sales efficiency. FreJun, a cloud-based dialer, seamlessly integrates with Squarebox, allowing users to make and track calls directly within the Squarebox platform. This integration ensures all incoming and outgoing calls are logged under the corresponding contact’s profile, providing a comprehensive view of interactions. 

1. One-Click Dialing

Initiate calls directly from Squarebox with zero toggling. Save time and reduce distractions.

See How FreJun Integrates with Leading CRMs   

2. AI-Powered Transcriptions

Every call is transcribed in real – time. Sentiment scoring highlights calls that need attention.

How FreJun’s AI Enhances Business Communication

3. Automatic Logging & Call Notes

FreJun logs every call inside Squarebox with custom tags, call outcome, duration, and notes.

4. Multi-Channel Follow-Ups

Post-call actions like WhatsApp reminders or email follow-ups are fully automated.

5. Analytics & Dashboards

Track call volumes, response rates, and rep performance.

Key Takeaway: With FreJun, your Squarebox becomes a smart hub, not just a tracker.

  Discover How FreJun’s Call Recording Works

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

With FreJun, you can dial, track, record, and learn from every call, all while continuing to manage pipelines inside Squarebox. It’s the missing piece of functionality Squarebox users have been looking for.

Final Thoughts

Squarebox is an excellent platform for organising recruitment and CRM processes. It shines when it comes to candidate tracking, client pipeline visibility, and team task management. But as soon as real-time communication enters the picture, its limitations become clear.

Without VoIP support:

• Your conversations live outside your CRM
  
• You lose data and context
  
• You rely on manual updates that often don’t happen
  
• Your team’s ability to convert, collaborate, and coach suffers
  

That’s why pairing Squarebox with a platform like FreJun is the smartest move. It enhances every conversation, adds voice intelligence to your workflows, and helps your team communicate better, faster, and smarter.

Ready to power up your Squarebox workflows with real-time calling?
Add FreJun and never miss a voice interaction again.

Try FreJun Free for 3 Days → 

Click-to-Call | AI Transcripts | CRM-Ready | Built for Recruiters & Sales Teams

Further Reading: VoIP for Business Use in India: A 2025 Guide

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