Call Recording Laws in UAE (2025 Update) – What You Should Know

Last updated on October 8th, 2025 at 05:09 pm

Despite being a common practice nowadays, recording business calls is subject to strict privacy laws in the United Arab Emirates. Before recording any communication, organizations must express consent. A dependable and compliant solution to make it easy for businesses to comply with these legal requirements.

Maintaining compliance requires understanding the UAE’s updated call recording laws for 2025. FreJun guarantees that your call recording procedures stay safe, open, and completely compliant, whether handling internal conversations or client interactions.

Call recording in the UAE is governed by strict legal regulations. Businesses must comply to avoid fines and maintain trust. Understanding who can record calls, when consent is required, and the consequences of violations is essential.

Highlights:

• ✅ Consent is mandatory for recording calls in most scenarios.
• ✅ Businesses can record calls for legal, compliance, or training purposes.
• ❌ Unauthorized recordings can lead to heavy fines or legal action.
• ✅ Both parties must often be notified, depending on context.

Ensure your business complies with UAE call recording laws

Is Call Recording Legal in the UAE?

Under UAE privacy laws, recording calls without everyone’s consent is strictly forbidden. To stay in compliance, organisations and individuals must get clear consent before recording any communication. This requirement applies not only to traditional phone calls but also to other forms of communication.

Important areas where consent is required:

• Phone calls: All of the usual phone calls.
• VoIP services: Websites such as Microsoft Teams, Zoom, and WhatsApp, among others.
• Business call centers: Operations related to sales, support, and customer care.

These regulations, which highlight the UAE’s strong commitment to upholding individual privacy rights, carry severe financial penalties or even jail time for noncompliance.

What are the Consent Requirements for Call Recording?

Consent is the foundation of legally recording any communication in the UAE. Businesses must ensure that all parties are fully informed and agree to the recording before proceeding. Proper consent management is not just a best practice — it is a legal requirement that protects organizations from significant risks.

Key consent requirements businesses must follow:

• Disclose at the start: Inform participants at the beginning of the call that it will be recorded.
• Obtain explicit agreement: Secure clear consent, either verbally or in writing, from all parties involved.
• Log and store consent: Maintain proper records of the consent obtained for future reference or regulatory audits.

Explore FreJun’s Call Recording Guide for Sales Teams

Failure to fulfill these steps can render the recording inadmissible in court and expose the business to legal actions and financial penalties.

What are the Legal Implications of Authorized Call Recordings in UAE?

Under Federal Decree-Law No. 34 of 2021, the United Arab Emirates enforces stringent laws regarding call recording. Unauthorized conversation recording is a cybercrime, and violators of consent laws face harsh legal repercussions.

The following are important sanctions for unapproved recording:

• Depending on the seriousness of the infraction, the fine can range from AED 150,000 to AED 500,000.
• Serious privacy violations and cybercrime laws carry sentences of up to two years.

Cyber Safety and Digital Security | The Official Portal of the UAE Government

These sanctions are intended to preserve data security and safeguard individual liberties. To avoid significant fines, legal exposure, and reputational harm, businesses must prioritize compliance.

How can Businesses Legally Record Calls in UAE?

Companies within the UAE should implement structural call recording practices. With evolving privacy laws, organizations must ensure care in handling consent and recordings safely. FreJun makes it easier by having native features specifically created to address UAE compliance needs.

By embracing FreJun’s best practices, companies can minimize legal risk, maintain customer trust, and increase transparency of operations. An active compliance approach not only protects companies but also boosts their reputation in an increasingly regulated world.

Best practices of FreJun:

• Automated Consent Messages: Play a clear disclaimer at the beginning of each call to inform participants about recording.
• Consent Logging: Record, time-stamp, and securely store participants’ consent for future auditing.
• Secure Storage: Encrypt all recorded calls and limit access to authorized staff only.
• Regular Training: Conduct regular employee training sessions on UAE call recording laws and compliance procedures.
• Privacy Audits: Conduct regular review of internal policies and procedures to ensure continuous compliance.

How FreJun Helps Ensure Call Recording Compliance

FreJun’s platform is specifically designed to align with the UAE’s stringent call recording regulations. Every feature is developed to help businesses automate compliance, minimize legal risks, and maintain complete transparency in their communication practices.

By using FreJun, companies can confidently manage call recordings without worrying about missing critical consent requirements or facing regulatory penalties. Here’s how FreJun ensures businesses stay fully compliant:

With FreJun, businesses eliminate guesswork and simplify compliance across every call.

What are the Benefits of Using FreJun for Secure Call Recordings?

For companies looking to streamline compliance and improve their communication strategies, FreJun provides a complete solution. Its platform was created especially to meet the particular regulatory needs of the United Arab Emirates, guaranteeing that companies are shielded from operational and legal hazards.

Beyond merely fulfilling legal requirements, FreJun improves operational flexibility, fosters customer confidence, and lessens the administrative strain of handling data security and consent. For companies aiming to expand responsibly, it is a future-proof option.

• Compliance First: Specifically designed to comply with TDRA and UAE regulations.
• Faster Onboarding: In just a few minutes, set up automated consent flows and disclaimers.
• Audit Ready: Streamline regulatory audits with instant access to consent logs.
• Increase Customer Trust: Open and honest call procedures contribute to more robust and enduring client relationships.
• Reduced Legal Risk: Proactive compliance measures lower fine and penalty exposure by over 60%.

Pro Tip: Setting up FreJun’s automated consent system can save your business hours of manual legal checks and avoid unexpected penalties.

FreJun makes call recording safe, legal, and seamless for businesses growing in the UAE’s highly regulated market.

Pros & Cons of Call Recording in UAE

Pros

• ✅ Improves customer service quality: Helps teams track interactions and identify areas for improvement.
• ✅ Ensures compliance and audit readiness: Legally records calls for regulatory purposes.
• ✅ Supports employee training and dispute resolution: Provides real examples for coaching and resolving conflicts.

Cons / Risks

• ❌ Violating consent laws leads to fines: Unauthorized recordings can result in legal penalties.
• ❌ Mismanagement of recordings risks privacy breaches: Sensitive information must be securely handled.
• ❌ Requires clear notification systems for all calls: Businesses must ensure all parties are aware of recordings.

Use Case / Scenario: How Teams Benefit from UAE Call Recording Compliance

• Sales Teams: Ensure transparency and record agreements legally to avoid disputes.
• Customer Support: Monitor call quality, maintain accountability, and provide training.
• HR & Recruitment: Record interviews fairly, ensuring unbiased hiring processes.
• Legal & Compliance Teams: Archive calls for audits and regulatory reporting.
• Training & Coaching: Use recorded calls to improve team performance and customer experience.

Key Takeaways

To safeguard your company and your customers, you must be aware of and abide by UAE call recording regulations. By providing automated consent, secure storage, and audit-ready compliance features, FreJun streamlines this process and helps businesses maintain legal protection while fostering enduring trust.

• In the UAE, consent is required for any call recording.
• Infractions carry a maximum fine of AED 500,000 and a maximum jail sentence of two years.

Cyber Safety and Digital Security | The Official Portal of the UAE Government

• FreJun offers tools to easily secure call recordings and automate consent.
• In a compliance-first setting, FreJun can help lower legal risk and improve brand reputation.

Final Thoughts

Businesses in the UAE need to take call recording compliance very seriously in 2025. FreJun provides a one-stop shop to make following the law easier, safeguard private data, and boost customer confidence. Selecting the appropriate platform is now essential for long-term success and is no longer optional. FreJun guarantees that your company remains compliant, self-assured, and future-ready.

Important justifications for selecting FreJun:

• Integrated UAE Compliance: Regulatory alignment, audit logs, and automated consent.
• Secure Infrastructure: Encryption from beginning to end to protect recordings.
• Quicker Regulatory Audits: Consent and call records are instantly accessible.
• Customer Confidence: Open and honest methods that foster trust and loyalty.
• Future-Ready Scalability: Facilitates expanding teams and changing regulatory requirements.

Try FreJun Free for 3 Days 

Further Reading: Cloud Telephony: A Beginner’s Guide.

FAQs