Despite being a common practice nowadays, recording business calls is subject to strict privacy laws in the United Arab Emirates. Before recording any communication, organizations must express consent. A dependable and compliant solution to make it easy for businesses to comply with these legal requirements.
Maintaining compliance requires understanding the UAE’s updated call recording laws for 2025. FreJun guarantees that your call recording procedures stay safe, open, and completely compliant, whether handling internal conversations or client interactions.
Table of contents
- Is Call Recording Legal in the UAE?
- Consent Requirements for Call Recording
- UAE Cybercrime Law and Recording Penalties
- FreJun’s Guide to Business Call Recording Best Practices
- How FreJun Helps Ensure Call Recording Compliance
- Benefits of Using FreJun for Secure Call Recordings
- Key Takeaways
- Final Thoughts
- FAQs
Is Call Recording Legal in the UAE?
Under UAE privacy laws, recording calls without everyone’s consent is strictly forbidden. To stay in compliance, organisations and individuals must get clear consent before recording any communication. This requirement applies not only to traditional phone calls but also to other forms of communication.
Important areas where consent is required:
- Phone calls: All of the usual phone calls.
- VoIP services: Websites such as Microsoft Teams, Zoom, and WhatsApp, among others.
- Business call centers: Operations related to sales, support, and customer care.
These regulations, which highlight the UAE’s strong commitment to upholding individual privacy rights, carry severe financial penalties or even jail time for noncompliance.
Consent Requirements for Call Recording
Consent is the foundation of legally recording any communication in the UAE. Businesses must ensure that all parties are fully informed and agree to the recording before proceeding. Proper consent management is not just a best practice — it is a legal requirement that protects organizations from significant risks.
Key consent requirements businesses must follow:
- Disclose at the start: Inform participants at the beginning of the call that it will be recorded.
- Obtain explicit agreement: Secure clear consent, either verbally or in writing, from all parties involved.
- Log and store consent: Maintain proper records of the consent obtained for future reference or regulatory audits.
Explore FreJun’s Call Recording Guide for Sales Teams
Failure to fulfill these steps can render the recording inadmissible in court and expose the business to legal actions and financial penalties.
UAE Cybercrime Law and Recording Penalties
Under Federal Decree-Law No. 34 of 2021, the United Arab Emirates enforces stringent laws regarding call recording. Unauthorized conversation recording is a cybercrime, and violators of consent laws face harsh legal repercussions.
The following are important sanctions for unapproved recording:
- Depending on the seriousness of the infraction, the fine can range from AED 150,000 to AED 500,000.
- Serious privacy violations and cybercrime laws carry sentences of up to two years.
Cyber Safety and Digital Security | The Official Portal of the UAE Government
These sanctions are intended to preserve data security and safeguard individual liberties. To avoid significant fines, legal exposure, and reputational harm, businesses must prioritize compliance.
FreJun’s Guide to Business Call Recording Best Practices
Companies within the UAE should implement structural call recording practices. With evolving privacy laws, organizations must ensure care in handling consent and recordings safely. FreJun makes it easier by having native features specifically created to address UAE compliance needs.
By embracing FreJun’s best practices, companies can minimize legal risk, maintain customer trust, and increase transparency of operations. An active compliance approach not only protects companies but also boosts their reputation in an increasingly regulated world.
Best practices of FreJun:
- Automated Consent Messages: Play a clear disclaimer at the beginning of each call to inform participants about recording.
- Consent Logging: Record, time-stamp, and securely store participants’ consent for future auditing.
- Secure Storage: Encrypt all recorded calls and limit access to authorized staff only.
- Regular Training: Conduct regular employee training sessions on UAE call recording laws and compliance procedures.
- Privacy Audits: Conduct regular review of internal policies and procedures to ensure continuous compliance.
How FreJun Helps Ensure Call Recording Compliance
FreJun’s platform is specifically designed to align with the UAE’s stringent call recording regulations. Every feature is developed to help businesses automate compliance, minimize legal risks, and maintain complete transparency in their communication practices.
By using FreJun, companies can confidently manage call recordings without worrying about missing critical consent requirements or facing regulatory penalties. Here’s how FreJun ensures businesses stay fully compliant:
With FreJun, businesses eliminate guesswork and simplify compliance across every call.
Benefits of Using FreJun for Secure Call Recordings
For companies looking to streamline compliance and improve their communication strategies, FreJun provides a complete solution. Its platform was created especially to meet the particular regulatory needs of the United Arab Emirates, guaranteeing that companies are shielded from operational and legal hazards.
Beyond merely fulfilling legal requirements, FreJun improves operational flexibility, fosters customer confidence, and lessens the administrative strain of handling data security and consent. For companies aiming to expand responsibly, it is a future-proof option.
- Compliance First: Specifically designed to comply with TDRA and UAE regulations.
- Faster Onboarding: In just a few minutes, set up automated consent flows and disclaimers.
- Audit Ready: Streamline regulatory audits with instant access to consent logs.
- Increase Customer Trust: Open and honest call procedures contribute to more robust and enduring client relationships.
- Reduced Legal Risk: Proactive compliance measures lower fine and penalty exposure by over 60%.
Pro Tip: Setting up FreJun’s automated consent system can save your business hours of manual legal checks and avoid unexpected penalties.
FreJun makes call recording safe, legal, and seamless for businesses growing in the UAE’s highly regulated market.
Key Takeaways
To safeguard your company and your customers, you must be aware of and abide by UAE call recording regulations. By providing automated consent, secure storage, and audit-ready compliance features, FreJun streamlines this process and helps businesses maintain legal protection while fostering enduring trust.
- In the UAE, consent is required for any call recording.
- Infractions carry a maximum fine of AED 500,000 and a maximum jail sentence of two years.
Cyber Safety and Digital Security | The Official Portal of the UAE Government
- FreJun offers tools to easily secure call recordings and automate consent.
- In a compliance-first setting, FreJun can help lower legal risk and improve brand reputation.
Final Thoughts
Businesses in the UAE need to take call recording compliance very seriously in 2025. FreJun provides a one-stop shop to make following the law easier, safeguard private data, and boost customer confidence. Selecting the appropriate platform is now essential for long-term success and is no longer optional. FreJun guarantees that your company remains compliant, self-assured, and future-ready.
Important justifications for selecting FreJun:
- Integrated UAE Compliance: Regulatory alignment, audit logs, and automated consent.
- Secure Infrastructure: Encryption from beginning to end to protect recordings.
- Quicker Regulatory Audits: Consent and call records are instantly accessible.
- Customer Confidence: Open and honest methods that foster trust and loyalty.
- Future-Ready Scalability: Facilitates expanding teams and changing regulatory requirements.
Further Reading: Cloud Telephony: A Beginner’s Guide.
FAQs
To legally record a business call, it’s important to inform and receive consent from all participants. This simple step helps your business stay compliant and builds trust.
The UAE mandates that businesses must inform all parties and obtain clear consent before recording any calls. Non-compliance can lead to severe penalties, so it’s crucial to follow proper procedures.
Businesses can simplify compliance effortlessly by using solutions like FreJun, which automate consent announcements and manage secure recordings with ease.
Platforms like FreJun offer complete compliance support with features like automated consent capture, secure storage, and easy audit access.
Adopting a transparent solution such as FreJun helps companies show their commitment to privacy, enhancing customer relationships, and strengthening brand loyalty.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.