7 Popular Softwares for Calling in the UAE You Need to Know

Last updated on November 10th, 2025 at 02:30 pm

In a rapidly evolving digital world, Voip Phone Dubai is essential for businesses and professionals alike. However, in the UAE, Voip Phone Dubai restrictions prevent the use of free Softwares like WhatsApp, FaceTime, and Skype for making international calls for that we have Voip Phone Dubai. This means businesses and individuals must rely on licensed, premium Voip Phone Dubai that offer secure, high-quality communication while adhering to UAE regulations.

Explore the best VOIP software options in the UAE to streamline business communication, boost team productivity, and enhance customer engagement. Discover top-rated platforms, their key features, and pricing for 2025.

1. Discover top 7 VoIP and unified communication solutions in Dubai.

2. Compare features, pricing, and CRM integration options.

3. Learn which tools best suit SMEs, enterprises, and remote teams.

4. Find why FreJun stands out as the #1 choice for UAE businesses.

What Is a VoIP Phone and Why Is It Essential for UAE Businesses?

FreJun is one of the most reliable and popular calling software options for businesses in the UAE. It complies with UAE telecom regulations, offers crystal-clear VoIP calling, and supports local virtual numbers — crucial for businesses targeting UAE customers. What makes FreJun especially valuable is its deep CRM integration with platforms like Zoho and Salesforce, as well as smart features like auto-dialers, call analytics, and real-time call tracking. For companies seeking a scalable, regulation-compliant, and automation-friendly calling platform, FreJun is a go-to solution in the UAE market.

Which Are the Best VoIP Software and Unified communication solutions business dubai in the UAE?

These are the 7 Popular Softwares for Calling in the UAE:

1. FreJun: The Ultimate AI-Powered Calling Solution

FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP Softwares , FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics, making it the best choice for companies in the UAE.

Key Features:

• AI-Powered Call Analytics – Track, analyze, and improve calls.

 How FreJun’s AI Enhances Business Communication

• Seamless CRM Integration – Works with Salesforce, HubSpot, and Zoho.

 See How FreJun Integrates with Leading CRMs

•  Call Recording & Transcription – Automatically log and store call data.

 Discover How FreJun’s Call Recording Works

• Enterprise-grade security – GDPR-compliant with encryption.
  
• Virtual Numbers & Auto Dialing – Expand business reach globally.

 Explore FreJun’s Virtual Phone Solutions

• Multi-Device Compatibility – Use on desktop, mobile, and VoIP phones.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

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2. RingCentral MVP: Streamline Communication

RingCentral MVP stands out as a premier cloud-based enterprise communication solution. Offering a comprehensive suite of communication tools, RingCentral ensures that businesses maintain seamless connectivity. Their cloud-based architecture not only provides high reliability but also simplifies the management of communication systems without the need for extensive on-premise hardware.

Key Features

• International Numbers: Provides local, toll-free, and vanity numbers in multiple countries, enabling businesses to establish a global presence and facilitate customer communication.
• Global Office Solution: Offers seamless connectivity across international offices, unifying communication tools like voice, messaging, and video for distributed teams.
• Multi-Language Support: Supports a variety of languages for customer interactions and user interfaces, enhancing accessibility for diverse teams and clients.
• 24/7 Customer Support: Provides round-the-clock assistance to ensure smooth operations and resolve issues promptly across different time zones.
• Cloud-Based Communications: Delivers reliable and scalable cloud communication services, reducing infrastructure costs and enhancing business agility.

These features make RingCentral a versatile and comprehensive solution for businesses with international communication needs.

Pricing: The most basic plan starts at $9.99 per user per month.

G2 Ratings: 3.9 out of 5

3. Zoom Phone: VoIP Solution for Businesses

Zoom Phone provides an innovative and modern cloud telephony system tailored for enterprises in the UAE. Known for its user-friendly interface and reliable service, Zoom Phone leverages cloud technology to offer businesses a scalable and flexible communication solution. This system ensures high-quality voice calls with robust infrastructure, facilitating seamless communication within and across organizations.

Key Features

• Global Calling Options: Offers plans with unlimited calling within select countries or metered calling options, providing flexibility based on your organization’s communication needs.
• Cloud PBX System: A modern cloud-based phone system that integrates seamlessly with Zoom Meetings and Zoom Rooms for a unified communication experience.
• Device Flexibility: Supports various devices, including desk phones, smartphones, tablets, and desktop computers, for flexibility in making and receiving calls.
• Call Management: Features such as call forwarding, call delegation, voicemail transcription, and auto-attendant ensure efficient call handling.

Pricing: Starts from $10/month/user

G2 Raings: 4.5/5

4. Microsoft Teams Calling Plan: Seamless Integration with Office 365

Microsoft Teams has rapidly become an essential tool for enterprise communication and collaboration within the UAE. This platform consolidates chat, video conferencing, calls, and file sharing into a single, user-friendly interface. This integration promotes seamless communication, streamlines project management, and enhances overall productivity. The ability to create dedicated channels for different teams or projects further ensures structured and efficient teamwork.

Key Features

• Group Chat: Initiate and participate in group chats, allowing multiple team members to communicate in real-time. You can name group chats for easy identification and add new participants as needed.
• File Sharing and Collaboration: Share files directly within the chat, enabling team members to collaborate on documents, spreadsheets, and presentations without leaving the platform.
• Audio and Video Calling: Start audio or video calls directly from a group chat, facilitating quick discussions or virtual meetings. Features include group calling, voicemail, and call transfers.
  Meetings Integration: Schedule and join meetings with integrated calendar features, and enhance meetings with tools like PowerPoint Live and Microsoft Whiteboard.
• Customization and Organization: Pin frequently used group chats to Favorites, and utilize filters like “Unread,” “Chat,” “Channels,” “Meetings,” and “Muted” to organize messages effectively.

These features make Microsoft Teams a versatile tool for enhancing productivity and collaboration within organizations.

Pricing: Basic plan for Microsoft Teams Essentials ₹ 115.00 user/month

G2 Rating: 4.3/5 (Read Reviews)

5. Vonage Business Communications: Flexible and Feature-Packed

Vonage Business Communications is a trusted VoIP provider offering flexibility and a wide array of features for businesses of all sizes. The platform includes advanced APIs that allow businesses to customize their communication workflows. With features like call queuing, IVR, and virtual receptionist, Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.

Key Features

• Extensive API support for custom workflows.
• Advanced IVR and call routing for better customer management.
• Integration with Salesforce, HubSpot, and other CRMs.
• Scalable plans to accommodate growing teams.
• Reliable 24/7 customer support and robust documentation.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

6. 8×8: Unified Communications Services For Businesses 

8×8 offers an all-in-one communication platform that integrates voice, video, and messaging into a seamless experience. This unified approach ensures that enterprises can communicate effortlessly, irrespective of the mode of communication. By consolidating these features, 8×8 eliminates the need for multiple service providers, simplifying management and reducing costs for large businesses.

Key Features 

• Business Phone System: Offers a robust cloud-based telephony solution with features like unlimited calling to multiple countries, voicemail with transcription, and media storage with varying retention periods depending on the plan.
• Video Conferencing: Supports high-definition video meetings, enabling face-to-face interactions and collaboration across different locations.
• Team Chat and Collaboration: Provides real-time messaging and collaboration tools, allowing teams to communicate efficiently within a unified platform.
• Contact Center Solutions: Delivers advanced contact center capabilities, including skills-based routing, queued and web callback, and post-call surveys, to enhance customer service operations.
• Communication APIs: Offers APIs for SMS, voice, video, and chat applications, enabling businesses to integrate communication functionalities into their existing systems.

These features make 8×8 a versatile solution for businesses seeking to enhance their communication infrastructure with a reliable and feature-rich platform.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month

G2 Ratings: 4/5

7. Webex Calling: A Professional VoIP Solution

Cisco Webex Calling is a trusted VoIP solution for enterprises requiring top-notch security and performance. It integrates seamlessly with the Webex suite, offering a unified communication experience with voice, video, and team collaboration tools. With its enterprise-grade encryption and compliance features, Cisco Webex Calling is a top choice for industries with stringent security requirements.

Key Features 

• High-quality HD voice and video communication.
• Advanced security features, including end-to-end encryption.
• Integration with Webex Teams for enhanced collaboration.
• Global reach with PSTN connectivity.
• Scalable solutions for large enterprises.

Pricing: The basic plan starts at  $15.30/user/month.

G2 Rating: NA

What Are the Pros and Cons of Using VoIP Software in the UAE?

VOIP software offers businesses a modern, flexible way to manage communications, but it’s important to weigh the pros and cons before choosing a solution.

Pros

• ✅ Cost-Effective: Lower call costs, especially for international calls, and minimal hardware expenses.
• ✅ Scalable: Easily add or remove users as your business grows.
• ✅ Flexible & Remote-Friendly: Cloud-based access allows teams to work from anywhere.
• ✅ Advanced Features: Auto-dialers, call recording, IVR, voicemail, and CRM integrations enhance productivity.
• ✅ Enhanced Analytics: Track call metrics and performance for better decision-making.

Cons

• ❌ Internet Dependency: Poor connectivity can impact call quality.
• ❌ Power Outages: VOIP systems rely on electricity and network infrastructure.
• ❌ Security Risks: Calls must be encrypted to prevent data breaches.
• ❌ Learning Curve: Teams may need training to leverage all features efficiently.

What Features Should You Look For in VoIP Software?

Choosing the right VOIP software for your business in the UAE requires understanding which features will drive productivity, improve communication, and offer scalability. Here are the key features to look for:

1. Call Management Tools

Efficient call handling is essential. Look for:

• Call forwarding & routing to direct calls to the right team members.
• Call queuing to manage high volumes without losing leads.
• Call recording & playback for quality assurance and training.

2. Auto Dialers and Power Dialers

Automate outbound calling to increase sales productivity. Features include:

• Predictive dialing to connect agents to live calls faster.
• Click-to-call functionality integrated with CRM platforms.

3. CRM Integration

Seamless integration with tools like Salesforce, Zoho, or HubSpot ensures:

• Automatic logging of call activity
• Access to customer history during calls
• Enhanced reporting and analytics

4. Messaging and Collaboration

Modern VOIP software often includes:

• SMS and WhatsApp integration for multichannel communication
• Team chat and file sharing for internal collaboration

5. Voicemail and IVR (Interactive Voice Response)

Improve customer experience with:

• Customizable voicemail greetings
• Automated menus for routing calls to the right department

6. Security & Compliance

Data protection is crucial in the UAE. Look for:

• End-to-end encryption for calls
• Compliance with local and international regulations

7. Scalability & Cloud-Based Access

A cloud VOIP system allows:

• Easy addition of new users
• Remote access for distributed teams
• Lower upfront hardware costs

How Do Different Industries Benefit from Unified Communication Solutions in Dubai?

Industry	Key Benefits of VOIP Software	Recommended Features
Sales Teams	Increase outreach efficiency and improve lead conversion	Auto-dialers, CRM integration, Call analytics
Customer Support	Reduce wait times and enhance customer satisfaction	IVR, Call routing, Call recording
Healthcare	Secure patient communication and appointment scheduling	Encrypted calls, HIPAA compliance, Voicemail & Call reminders
Education	Facilitate remote learning and parent-teacher communication	Video/voice calls, Call recording, Messaging
Finance & Banking	Secure client interactions and streamline account management	End-to-end encryption, CRM integration, Call tracking
SMEs & Startups	Cost-effective, scalable communication solution	Cloud-based access, Flexible plans, Multi-device support
Remote/Distributed Teams	Seamless collaboration across locations	Team chat, File sharing, Video conferencing

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Why Is FreJun the Best VoIP Solution for UAE Businesses?

With so many premium VoIP solutions available, FreJun stands out as the most powerful AI-driven communication tool. Unlike other Softwares that offer basic calling and messaging, FreJun provides automation, CRM integration, and AI-powered insights, making it the perfect choice for businesses that need seamless international communication.

Here’s why FreJun is the best choice for UAE businesses:

• AI-driven call automation to enhance productivity.
• Seamless CRM integration to track and manage client interactions.
• Crystal-clear voice and video calls without disruptions.
• Enterprise-grade security to protect sensitive conversations.
• Scalable and cost-effective plans that grow with your business.

If you’re looking for a VoIP solution that enhances customer experience, improves sales, and simplifies communication, FreJun is the answer.

Switch to FreJun today and revolutionize your business communication!

Schedule a Demo with FreJun to know more about it

Further Reading: Top 11 UAE Calling Service Providers for Large Enterprises

Frequently Asked Questions