Reliance Global Call is one of the promising players in the communication industry. It offers a variety of features and affordable pricing plans, making it a popular choice among many businesses. However, the platform is not suitable for all kinds of businesses and might not be able to do complete justice to the investment made. And that’s why it is important to learn about different alternatives to Reliance Global Call. In this post, we will take you through the top 11 alternatives to Reliance Global Call so that you can make a more informed decision.
1. FreJun
FreJun is a highly reliable communication platform that excels in automating all your communication operations. It offers numerous state-of-the-art features like call recording, call logging, and voice broadcast. The best part about this platform is that it lets you connect with customers from any part of the world at affordable rates. This makes it a great choice for startups who have a limited budget. FreJun also lets you track the productivity of your associates thanks to its advanced analytics and reporting capabilities.
Key Features: Calling, autodialer, click-to-call, voice broadcast, AI insights, call routing, virtual number, call transcript, CRM/ATS integration, reports and analytics, and Chrome extension.
Pricing: The basic plan starts at $19/mo.
G2 Review: 4.9 out of 5
2. Knowlarity
Knowlarity is a cloud business communication provider that offers tailored services for both small business and medium-sized enterprises. To bridge the gap between your team and your customers, Knowlarity offers a virtual number service. In this, you can choose an international number to call your leads and prospects in an attempt to build trust among your international clientele. One other unique feature of Knowlarity is its WhatsApp Business API function. This enables you to send promotional and business messages through WhatsApp in bulk.
Key Features: Cloud contact center, IVR, number masking, lead management, Toll-free number, automated outbound calling, Click to call, autodialer, Truecaller verified, Easy integration, Scalable, Promotional SMS, Speech analytics, Text to speech.
Pricing: The basic plan starts at Rs.1,999/mo. They also offer customized plans.
G2 Review: 4.5 out of 5
3. MyOperator
MyOperator is a cloud telephony software that has managed to fit a wide array of communication features into its mobile and web applications. They have automated IVR technology that navigates your customers to the right agent in no time. Their AI power speech analytics helps your agents to understand the customer better. MyOperator now offers business phone systems for over 12 countries, making it a global platform.
Key features: Call routing, call recording, CRM integration, live dashboard, live call transfer, Vanity number, push reports, multi-level IVR, voice mail facility, data export, sticky agent, conversation notes, Block callers, API integration, Click to call.
Pricing: The basic plan starts at Rs. 2,499/mo
G2 Review: 4.1 out of 5
4. Aircall
Aircall is a comprehensive business communication system tailored for sales and support teams. Its extensive array of functionalities empowers businesses to engage in meaningful conversations with potential customers while enhancing overall workforce efficiency. With Aircall, you have the flexibility to swiftly establish toll-free business numbers, whether opting for a local area code or any international country code. Additionally, automated Interactive Voice Response (IVR) capabilities enable seamless caller redirection to the appropriate agent.
Key Features: Integrations, Call whispering, Analytics, Mobile App, Click to dial, forward-to phone, power dialer, call transcription, call recording, parallel calls, ring groups, Warm transfer, IVR, voicemail, International number.
Pricing: The basic plan starts at $40/mo
G2 Review: 4.3 out of 5
5. MCube
MCube is an outbound solution that helps in improving your business’s productivity and customer service. The platform not only helps in tracking and analyzing calls made by your associates but also accurately routes all incoming calls to the right agent. The tool offers key customer insights like phone number, location, and email address. The tool also offers a feature called Sticky Agent, where the platform will automatically route the caller to the agent they spoke with earlier. This minimizes any delays and boosts customer satisfaction.
Key features: Systematic call routing, number masking, custom greeting, voicemail and call recording, improved tracking and data analysis, enhanced flexibility, Internet-based calling, integration, multi-line support, call history, voicemail, and text message.
Pricing: Contact the MCube sales team for customized pricing plans.
6. Pulse
Pulse is one of the leading communication service providers in India. They have a robust infrastructure that helps in providing quality internet-based services. They also have multiple layers of redundancy to ensure that your associates and customers are always connected. To make international calling simpler and cheaper, they offer Pulse VoIP services. It is an international calling facility that enables you to reach customers across the globe at very affordable prices. Businesses can also purchase a virtual number to build a local presence.
Key Features: Virtual receptionist, IVR, international number, VoIP, Virtual numbers, Call recording, call routing, predictive caller, Truecaller verified ID, calling campaign, voice mail, number masking, call analytics, call management
Pricing: Pulse offers customized pricing plans based on business requirements.
G2 Review: 5 out of 5
7. Servetel
Servetel lets you build your own contact center in no time. It offers a quality caller experience and does all the heavy lifting as far as managing the infrastructure is concerned. They provide all the key features a cloud call center would need, such as virtual numbers, toll-free numbers, and IVR. For instance, the virtual numbers help in building trust among your international customers. The toll-free number reduces the burden of cost on users. The IVR system ensures that the users reach the right agent every time.
Key features: IVR, Toll-free number, virtual number, agent scheduling, call recording, call forwarding, number choices, call routing, real-time analytics, live call monitoring, SMS alerts, API integrations, premium numbers, call management solution.
Pricing: They have a 10-day free trial plan, after which the Servetel sales team will contact you with personalized pricing plans.
G2 Review: 5 out of 5
8. CallHippo
CallHippo is a powerful Reliance Global Call alternative that helps make your communication process quite seamless. The platform offers international phone numbers in over 64 countries. Since CallHippo handles these calls through the Internet, it makes your calls much cheaper without impacting the quality. CallHippo also offers in-depth analytics and insights to help businesses track their deals and optimize the talk track for better results.
Key features: Power dialer, global connect, smart switch, call barging, call conference, automated call distribution, voicemail, call analytics, IVR, gamification, AI-enabled dashboard, Custom greeting, and holiday routing.
Pricing: The basic plan starts at Rs.1,700/mo
G2 Review: 4.4 out of 5
Further Reading: Top 11 CallHippo Alternatives
9. Ozonetel
Ozonetel is another contact center software that assures better customer experience at every stage of the sales funnel. It uses the latest technologies like AI and ChatGPT to enhance its solutions. Ozonetel offers an international calling facility to over 150 countries. It is also quite adept at boosting the pickup rates of your outbound calling campaigns. The platform can be easily integrated with different CRMs so that your communication data can be accessed without switching platforms.
Key features: Centralized call center, track marketing campaigns, smart routing, IVR, integrated SMS, call recording and insights, call forwarding, real-time monitoring, direct number, toll-free number, and local numbers.
Pricing: Ozonetel provides customized pricing plans for customers.
G2 Review: 4.6 out of 5
10. OpenPhone
OpenPhone is an all-in-one communication solution that uses VoIP technology. This means it lets you make calls from any device of your choice and from any location on this planet. The platform also provides a dedicated that helps in keeping your conversation organized according to locations and topics. You can easily transfer calls to any number of your choice so that the right person always attends to the customer’s needs.
Key features: Call recording, Ring order, transfer call, call forwarding, integrations, auto attendant, voicemail to text, CRM, three-way calling, call summaries, unlimited numbers, phone menu, unified conversations
Pricing: The basic plan starts at $17/mo
G2 Review: 4.7 out of 5
11. Cloud Connect
Cloud Connect has been uniquely designed to serve startups and SMEs to establish a long-lasting connection with their customers. They have agile-based solutions across all the communication channels, such as calls, messages, and videos. They have an International Direct Inward Dialing feature that lets a caller dial in for free.
Key features: IVR Services, Teleworking, Missed call solution, Toll-Free numbers, Virtual numbers, International DID, predictive autodialer, progressive dialing, number masking, CRM integration, Call recording, click2call, SIP Trunking.
Pricing: Cloud Connect provides customized pricing based on business requirements.
Conclusion
While Reliance Global Call has served many users well over the years, it’s important to explore your options to find a service that aligns with your specific needs and budget. The top 11 alternatives to Reliance Global Call we’ve discussed in this blog represent a range of choices. Whether you’re seeking affordability, crystal-clear call quality, or additional features like video calling and texting, there’s likely an option on this list that suits you perfectly.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.