Having a reliable communication system is no longer considered a luxury in today’s business world. It is the bare minimum for an organization’s success. Cloud telephony systems are the number one choice for most businesses due to their ability to provide flexible and cost-effective communication solutions. CallHippo is one such solution that has gained immense popularity among organizations. It offers a myriad of features, including call routing, call recording, and virtual phone numbers, making it a comprehensive solution for all. However, despite its numerous benefits, many users find CallHippo unable to meet their core needs. Others want a more specialized and customizable solution. And that’s where the need to explore CallHippo alternatives surfaces. In this post, we will take you through the top 11 CallHippo alternatives that you can consider today.
1) FreJun
FreJun is the best CallHippo alternative currently available as it comes loaded with a wide variety of features that are suitable for the different needs of your business. The tool is one of the few currently available in the market that offers integration with almost every popular CRM. The transparent pricing and the unlimited calling options in all the plans are the cherry on the cake for all FreJun users.
Key Features – Call forwarding, call recording, click-to-call, virtual numbers, and integration with top CRMs and ATSs.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Review – 4.9 out of 5
2) Nextiva
Nextiva is not only a communication solution but also a robust collaboration software. It is a great choice for businesses looking to manage all their client conversations in one platform. Besides a basic VoIP phone service, Nextiva also offers advanced video conferencing features. Nextiva is easy to set up and manage and offers unlimited calling support in all their plans.
Key Features – Dedicated mobile app, toll-free numbers, text messaging, CRM integration, call recording, and real-time voice analytics.
Pricing– The most basic plan starts at $18.95 per user per month.
G2 Ratings – 4.4 out of 5
3) Talkdesk
Talkdesk is another cloud telephony system that is tailor-made for large organizations. It has been designed to assist them in providing stellar customer service to their end users. The platform is a suite of products catering to different use cases ranging from voice engagement to ticketing systems. However, the rich feature set and its advanced capabilities make Talkdesk one of the priciest alternatives to CallHippo.
Key Features – Autodial, call recording, automated IVR, API access, and 60 out-of-the-box integrations
Pricing – The most basic plan starts at $75 per user per month
G2 Ratings – 4.4 out of 5
4) Aircall
Aircall is a modern business software that enables businesses to manage client calls from any part of the world. When you subscribe to Aircall, you get a virtual phone system that is device-agnostic. In other words, your employees can connect with your prospects and customers from any device of their choice, be it a computer, smartphone, or even a desk phone. The tool is very easy to set up and doesn’t involve any complex hardware or software.
Key Features – Toll-free numbers, warm transfers, call queuing, power dialer, call monitoring, and call whispering.
Pricing – The most basic plan starts at $30 per user per month
G2 Ratings – 4.3 out of 5
Further Reading: Top 11 Call Monitoring Software For The Sales Team
5) Kixie
Kixie is a sales engagement platform that has carved a name for itself as a powerful autodialer. It is perfect for startups looking to boost their answer rates and employees’ calling efficiency. It comes with a robust analytics engine that helps in monitoring call performance. Its interface is clutter-free, making it one of the few tools in this list to have a completely flat learning curve. On the downside, its integration capabilities are limited when compared to other tools at the same price point.
Key Features – Powercall, analytics, automatic call distribution, SMS templates, toll-free numbers, and a dedicated mobile app.
Pricing – The most basic plan starts at $35 per user per month when billed quarterly
G2 Ratings – 4.6 out of 5
6) 8X8
The next tool on our list is 8X8 which is mainly known for its affordable plans and low international calling rates. It is a cloud-calling tool that lets you effortlessly transition between phone calls, chat, and screen sharing. The platform can also be integrated with tools like Zendesk, Netsuite, and Salesforce to gather smart insights about your employees’ call performance.
Key Features: Team messaging, HD videoconferencing, screen-sharing, multi-level auto-attendant, call recording, and visual voicemail.
Pricing – The most basic plan starts at $24 per user per month.
G2 Ratings – 4.1 out of 5
7) Telzio
Telzio is a next-gen cloud-based phone system that streamlines your business communication with an array of everyday tools and state-of-the-art features. It ensures that your teams can seamlessly collaborate with each other so that every piece of information reaches the right user. There are several features that ensure that all your incoming calls and messages get answered so that no customer is left dissatisfied. You can also effortlessly add, edit, and delete end users in the software.
Key Features: Call queues, phone menus, call flows, messaging, call forwarding, and a fully customised dashboard.
Pricing – The most basic plan starts at $50 per month.
G2 Ratings – 4.5 out of 5
8) Vonage
Vonage is a comprehensive communication software that comes fully loaded with voice, messaging, and video capabilities. It is the only solution you need to improve the communication efficiency of your employees. The tool can be customized to your exact needs, making it suitable for all types of organisations and industries. There are numerous collaboration features as well to make sure that your employees are always well-informed.
Key Features – Auto-dial, auto logging, unified dashboard, screen sharing, and conversation analyzer.
Pricing – Contact the Vonage team for pricing details
G2 Ratings – 4.3 out of 5
9) Toky
Toky ensures that you and your employees are always connected with your prospects and customers. Since it’s cloud-based, your employees can attend calls from any device and any location. There is also a powerful call-forwarding functionality that ensures that none of the calls are missed. The best part about Toky is its flexibility. You can build custom workflows around your call campaigns to ensure that all your sales goals are met.
Key Features – SMS, integration with WhatsApp business, mobile and desktop app, power dialer, voice mail, and integration with CRMs.
Pricing – The most basic plan starts at $20 per user per month.
G2 Ratings – 3.7 out of 5
10) Avoxi
Another popular CallHippo alternative is Avoxy that can instantly boost your team’s productivity and your customers’ experience through its communication features. Avoxy has an established network of local carriers in almost every country of this planet so that you are always connected with the customers irrespective of the location. The platform is extremely secure and it is compliant with almost every known security standard.
Key Features – Skill-based routing, queue callback, call coaching, Interactive Voice Response (IVR), advanced analytics, and live monitoring.
Pricing – The most basic plan starts at $19.99 per user per month.
G2 Ratings – 4.7 out of 5
11) Talkroute
The last tool on our list is Talkroute which is a virtual phone system that lets you make and receive business calls, text with customers, and conduct video meetings with your team. The tool is completely customizable to suit your industry and end goals. You do not have to purchase any specialised equipment or install complex hardware when using Talkroute as it has been built in such a way that your employees can start using it from day one.
Key Features – Call forwarding, call recording, voicemail, menus, dedicated app, live call transfer, reporting, and file sharing.
Pricing – The most basic plan starts at $19 per user per month.
G2 Ratings – 4.5 out of 5
Conclusion
And those are our pick of top CallHippo alternatives you can use to streamline your communication process. By exploring the above alternatives you can evaluate them further based on your actual needs and budget. This way, you will be able to choose the best option to improve your team’s productivity in no time. The right communication software can make all the difference in enhancing your customer experience and driving business growth.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.