10 Best Business Phone Systems: Features, Pricing & Comparison 

Have you ever wondered how businesses manage hundreds of calls efficiently without losing track of clients? A robust business phone system is crucial for ensuring seamless communication, maintaining professional standards, and boosting productivity. With evolving technologies like cloud PBX, hosted phone systems, and VoIP solutions, modern companies can scale their communications effortlessly while offering superior customer experiences. 

As companies grow, business calling features, unified communication, and remote team communication capabilities become vital. Platforms like FreJun provide everything from call routing and IVR flows to detailed analytics and dashboards. This blog explores the best business phone systems for 2025, including setup tips, features, pricing, and providers offering free trials to help you make an informed choice. 

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What Is a Business Phone System? 

A business phone system is more than just a telephone. It is a complete communication framework that enables companies to manage incoming and outgoing calls, collaborate internally, and integrate with other tools. Modern systems leverage cloud telephony, hosted VoIP, and internet phone systems to improve efficiency and scalability. 

Unlike traditional phones, today’s business phone systems come with features such as call routing, automated menus, conference calls, voicemail transcription, and integration with CRMs. This allows businesses to maintain a professional image, even with remote team communication. With unified communication, teams can collaborate effectively across devices, reducing downtime and improving productivity. 

How Do Business Phone Systems Integrate with CRM Software? 

Business phone systems that integrate with CRM software streamline customer interactions by giving agents immediate access to contact history, previous calls, and priority information. Platforms like FreJun combine cloud PBX, VoIP solutions, and hosted phone system features with CRM data, allowing teams to handle inquiries efficiently and reduce repetitive questions. This integration enhances business calling features such as intelligent call routing, call logging, and analytics, making operations smoother and more productive. 

Additionally, CRM integration supports remote team communication by giving distributed teams a unified view of customer data. Agents can track ongoing issues, collaborate in real time, and manage calls effectively without switching between tools. By connecting hosted phone system capabilities with CRM insights, businesses can improve customer experiences, personalize interactions, and boost overall efficiency and satisfaction. 

Why Do Growing Companies Need Advanced Phone Systems? 

For expanding businesses, a simple desk phone isn’t enough. Advanced cloud PBX and VoIP solutions provide a framework that adapts to growing call volumes. Companies benefit from: 

• Efficient handling of client inquiries with business calling features 

• Real-time insights through analytics and reporting 

• Seamless remote team communication for hybrid and distributed teams 

• Integration with other hosted phone system tools for operational efficiency 

Investing in modern internet phone systems ensures companies stay competitive, maintain customer satisfaction, and streamline internal workflows. 

How to Choose a Business Phone System with Call Forwarding ?

Selecting the right system depends on the company’s size, call volume, and integration needs. When considering call forwarding, evaluate whether the system supports multi-device routing, mobile apps, and analytics. A few points to consider: 

• Cloud telephony allows calls to be routed anywhere without a physical line 

• Hosted VoIP systems provide flexibility for remote team communication 

• Evaluate business calling features such as call queues, IVR menus, and conferencing 

• Ensure compatibility with your existing CRM and unified communication tools 

Using platforms like FreJun, teams can configure call forwarding rules efficiently, monitor call metrics, and ensure every client reaches the right agent promptly. 

What Are the Best Business Phone System Providers with Free Trial Offers?

Here are the top 10 business phone system tools for 2025, including FreJun, with features, advantages, and free trial availability.

1. FreJun

FreJun offers a unified cloud PBX and VoIP solutions platform with advanced business calling features designed for modern teams. Its hosted phone system comes with AI-driven routing to ensure calls reach the right agent quickly, improving customer satisfaction. The platform also provides real-time dashboards for call monitoring and analytics, giving managers actionable insights into call performance. 

• Advanced hosted phone system with AI routing
  
• Real-time dashboards for call monitoring and analytics
  
• Supports remote team communication on desktop and mobile
  
• Integration with CRM and productivity tools for unified communication

Pricing:  Standard: Begins at $14.49 per user, per month

                 Professional: Starts at $16.69 per user, per month

G2 Reviews: 4.9/5 

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2. RingCentral

RingCentral provides a scalable cloud PBX with messaging and collaboration features tailored for growing businesses. Its mobile and desktop apps make remote team communication seamless, while advanced business calling features such as IVR, call transfer, and conferencing streamline workflows. 

• Mobile and desktop apps for remote team communication
  
• Advanced business calling features like IVR, call transfer, and conferencing
  
• Hosted phone system support for distributed teams
  
• Integration with cloud apps to streamline workflows

Pricing: Starts at $20 per month

G2 Rating: 4.0/5

3. 8×8

8×8 delivers global VoIP solutions for enterprise-grade communication. Its reliable cloud PBX system provides international coverage and a unified platform for voice, video, and chat, making business calling features more efficient. 

• Reliable cloud PBX with international coverage
  
• Unified platform for voice, video, and chat
  
• Real-time analytics for business calling features
  
• Supports remote team communication seamlessly

Pricing: They offer plans based on business requirements and customized pricing

G2 Review: 4.0/5

4. Vonage

Vonage simplifies office phone setup with a user-friendly hosted phone system, ideal for small to medium teams. It enables quick deployment of cloud PBX and offers mobile apps for remote team communication. Powered by VoIP solutions, Vonage supports essential business calling features like IVR, call routing, and conferencing. 

• Quick deployment of cloud PBX
  
• Mobile apps for remote team communication
  
• VoIP-powered business calling features including IVR and call routing
  
• Flexible pricing for small to medium teams

Pricing: See complete plans here

G2 Reviews: 4.2/5

5. Nextiva

Nextiva offers a comprehensive unified communication platform that integrates cloud PBX and messaging systems into one interface. Advanced analytics and performance dashboards provide actionable insights for better management of business calling features, while multi-device support ensures remote team communication stays smooth. 

• Centralized hosted phone system for calls and messaging
  
• Advanced analytics and performance dashboards
  
• Multi-device support for remote team communication
  
• Automation and AI-enabled business calling features

Pricing: Starts at $23 per month 

G2 Reviews: 4.5/5

6. Grasshopper

Grasshopper is designed for small businesses needing a virtual cloud PBX. It offers essential business calling features like call forwarding and voicemail transcription. Mobile apps support remote team communication, making it easy for teams on-the-go to stay connected. 

• Call forwarding and voicemail transcription
  
• Mobile apps for remote team communication
  
• Affordable hosted phone system plans
  
• Basic but effective business calling features

Pricing: See all plans

G2 Reviews: 3.9/5

7. Ooma Office

Ooma provides a reliable VoIP solution with strong hosted phone system support. It ensures high-quality voice calls over internet phone systems and integrates with CRM tools for unified communication. 

• High-quality voice calls over internet phone systems
  
• CRM integration for unified communication
  
• Supports remote team communication
  
• Features like call transfer, IVR, and call analytics

Pricing: See all the plans here

G2 Reviews: 4.6.5

8. Mitel

Mitel is ideal for mid-to-large enterprises requiring scalable cloud PBX solutions. Its hosted phone system supports advanced business calling features like call queues and IVR, ensuring seamless operations for large teams. 

• Multi-device hosted phone system
  
• Advanced business calling features like call queues and IVR
  
• Analytics dashboards for call monitoring
  
• Seamless remote team communication

Pricing: See all the plans

9. Zoom Phone

Zoom Phone combines VoIP solutions with video and chat for complete unified communication. Its integrated cloud PBX works alongside Zoom Meetings for seamless collaboration. 

• Integrated cloud PBX with Zoom Meetings
  
• Multi-device remote team communication
  
• AI-enabled business calling features like transcription
  
• Easy scalability for businesses of all sizes

Pricing: Starts at ₹800 per user per month (billed annually, excluding GST)

G2 Reviews: 4.6/5

10. Dialpad

Dialpad leverages AI for intelligent hosted phone system management. It provides real-time cloud PBX analytics, multi-device support for remote team communication, and AI-assisted business calling features like call insights. 

• Real-time cloud PBX analytics
  
• Multi-device remote team communication
  
• AI-assisted business calling features including call insights
  
• Integrates with CRM and collaboration tools

Pricing: Starts at $27 per month

G2 Reviews: 4.4/5

Key Takeaways

Investing in the right cloud PBX or hosted phone system significantly enhances business communication. Integrating VoIP solutions, unified communication tools, and CRM systems streamlines workflows, improves agent productivity, and reduces call handling times. Platforms like FreJun offer real-time dashboards, AI-driven routing, and multi-device support, ensuring teams stay connected and informed across all channels. 

Moreover, adopting scalable business phone systems with advanced business calling features ensures flexibility for growing teams. By combining remote team communication, analytics, and automation, organizations can optimize operations while keeping costs manageable. Continuous monitoring and iterative improvements to internet phone systems and hosted phone system setups empower businesses to stay ahead in efficiency, customer satisfaction, and operational performance.

Final Thoughts

As businesses expand, robust business phone systems become a necessity, not a luxury. Investing in a system with cloud PBX, VoIP solutions, and hosted phone systems allows teams to communicate efficiently, support remote team communication, and maintain high service standards.

Platforms like FreJun stand out by providing an all-in-one solution that combines ease of use, analytics, AI-driven call routing, and business calling features. Businesses can focus on growth while the phone system handles the complexity of modern communication. Regularly review call metrics, update IVR flows, and monitor remote team communication trends to maximize efficiency.

Further Reading: Top 9 VoIP Providers: Best Cloud Calling & Business Phone Systems Compared    

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