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Last updated on December 27th, 2025 at 12:36 pm
Salesforce Dialer pricing starts as an add-on cost to Salesforce Sales Cloud, typically ranging from $75 to $150 per user/month depending on plan and usage. While it integrates natively with Salesforce, businesses should also consider call limits, telephony charges, and advanced feature costs. Alternatives like FreJun offer built-in VoIP, CRM integration, and lower pricing, making them a flexible choice for startups and mid-sized teams.
Tired of wasting time on manual dialing and missed follow-ups in Salesforce? If your sales or support team is still dialing numbers by hand, jumping between tabs, or forgetting to log calls, you’re not just losing time, you’re losing opportunities. Manual calling processes slow down productivity, increase human error, and lead to missed connections. That’s where a Salesforce Auto Dialer comes in. It automates outbound calling directly within Salesforce, allowing agents to connect with more leads in less time while ensuring every interaction is logged, recorded, and easily accessible.
In this blog, we’ll dive into everything you need to know about Salesforce auto dialers, starting with the must-have features that drive real results. You’ll also get a clear look at pricing models, integration best practices, and leading alternatives in the market. And most importantly, you’ll see why FreJun stands out as a top-rated solution for businesses that want to boost outbound efficiency with AI-powered dialing. If your team is ready to call faster, smarter, and more effectively, this guide is for you.
What Is a Salesforce Auto Dialer and Its Key Features?
Salesforce Dialer is a built-in calling solution that lets sales reps make and receive calls directly from the Salesforce platform. It integrates call logging, recording, and analytics into the CRM, reducing tool switching for teams.
Integrated directly into Salesforce, the auto dialer logs calls automatically, records conversations for quality assurance, and keeps every interaction organized within the CRM. It’s an essential tool for sales and support teams aiming to scale communication without increasing workload.
Here are five key features of a Salesforce Auto Dialer:
- Click-to-Call from within Salesforce contact or lead records
- Auto Call Logging that captures call outcomes in real time
- Call Recording for monitoring and compliance
- Voicemail Drop to leave pre-recorded messages with one click
- Live Call Monitoring for manager supervision and training
How Much Does Cost of Salesforce Dialer in 2026?
Pricing:
Inbound: Priced at $5 per month
Outbound: Priced at $25 per month
Minutes: Shared minute pack priced at $15 per month
How a Salesforce Auto Dialer Improves Call Productivity
A Salesforce-integrated dialer transforms how sales and support teams manage outbound communication. Automating repetitive tasks and syncing directly with Salesforce helps agents stay focused, organized, and more effective in every interaction. The result is a smoother, faster workflow that supports better customer engagement and team alignment. FreJun enhances this experience even further by offering an AI-powered Salesforce Auto Dialer that simplifies calling and maximizes team productivity.
Key improvements include:
- Eliminates the need for manual dialing and logging
- Increases chances of connecting with leads through smart call routing
- Enhances team coordination with shared notes and dashboards
- A Salesforce Auto Dialer provides accurate, real-time reporting inside Salesforce
- Supports consistent follow-ups with automated call workflows
Best Practices for Integrating an Auto Dialer with Salesforce
Following the Best Practices for Integrating a Salesforce Auto Dialer ensures your team gets the most out of every call. From seamless CRM syncing to agent training and KPI tracking, these practices help streamline workflows, reduce manual errors, and improve overall call performance. With the right setup, tools like FreJun can turn Salesforce into a powerful, automated calling hub.
1. Use APIs or AppExchange Tools for Native Integration
Start with a native integration using Salesforce APIs or trusted AppExchange apps. FreJun offers a smooth and reliable Salesforce integration that ensures all your contact and lead data syncs effortlessly. This reduces setup time and lets teams start calling from day one.
2. Map Key Fields Like Lead Status and Notes
Ensure all relevant fields, like lead status, call outcome, and notes, are mapped between your dialer and Salesforce. With FreJun, these fields are automatically synced, keeping your CRM up to date without manual entry. It simplifies data tracking and enhances lead visibility.
3. Enable Auto-Logging and Call Recording
Turn on auto-logging to automatically record call outcomes and key notes in Salesforce. FreJun not only logs calls instantly but also provides call recordings and AI-powered summaries for better context. This improves accountability and reduces administrative work.
4. Train Agents on Salesforce Auto Dialer Workflows
Provide your team with clear training on how to use the Salesforce Auto Dialer effectively. FreJun’s intuitive interface makes it easy for agents to adapt quickly, with minimal training required. This ensures smoother onboarding and better adoption across teams.
5. Set KPIs and Use Built-in Dashboards to Track Performance
Define key performance indicators (KPIs) like calls per day, connection rate, and follow-up completion. FreJun’s real-time dashboards and analytics help you monitor these metrics effortlessly. It empowers managers to make data-driven decisions and continuously optimize outreach.
FreJun for Salesforce: Why It Stands Out
FreJun is a powerful, AI-enabled auto dialer that integrates seamlessly with Salesforce. It’s designed to simplify outbound calling by combining automation, intelligence, and deep CRM integration all in one platform. With FreJun, teams can initiate calls directly from Salesforce, track every interaction automatically, and access real-time insights without switching between tools.
Key Features:
- Auto-dialers: FreJun eliminates the need for manual dialing with automated call sequences, allowing reps to focus on selling. Follow-up reminders and scheduled sequences ensure no lead falls through the cracks.
- Real-time transcription: Every call is transcribed in real-time and intelligently tagged, helping teams analyze conversations, extract insights, and improve performance without replaying entire recordings.
- Native integrations (Salesforce, Zoho, HubSpot, and Freshworks): FreJun syncs directly with top CRMs, automatically logging call data, notes, and outcomes—keeping pipelines accurate and saving reps valuable time.
- Cloud-ready telephony system: Designed for remote and hybrid work models, FreJun offers location-independent access to calling tools, enabling seamless operations across time zones and geographies.
- Secure role-based access: FreJun ensures compliance and security through encrypted data handling, access controls, and GDPR-compliant practices—critical for teams handling sensitive sales conversations.
Pricing: Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Comparison Table: FreJun vs Other Auto Dialers
The Comparison Table highlights the unique advantages FreJun brings to modern sales teams. Unlike generic dialers that offer limited integration and basic automation, FreJun is purpose-built to work seamlessly within Salesforce. Its AI-driven features, such as smart call summaries and live analytics, help teams work faster and stay better informed, without juggling multiple tools.
As a Salesforce Auto Dialer, FreJun simplifies every step of the outbound calling process. From click-to-call and automated logging to real-time dashboards and team collaboration, it’s designed to increase productivity while reducing manual effort. This makes FreJun a powerful choice for businesses that want a dialer that not only works inside Salesforce but actually enhances it.
Key Takeaways
A Salesforce Auto Dialer is a game-changing tool for sales and support teams looking to streamline outbound communication. By automating the dialing process and syncing directly with Salesforce CRM, it helps reps save time, improve connection rates, and maintain accurate records all within a single platform. FreJun enhances this experience with AI-powered features, real-time analytics, and seamless Salesforce integration, making it an ideal choice for teams aiming to maximize productivity.
- Automates outbound calling directly from Salesforce to boost efficiency
- Eliminates manual logging with real-time CRM integration
- Offers features like call recording, voicemail drop, and live monitoring
- FreJun stands out as a smart, AI-enabled alternative with seamless Salesforce integration
Final Thoughts
In today’s fast-paced sales environment, efficiency, accuracy, and speed are everything. A reliable Salesforce Auto Dialer can dramatically reduce time spent on manual tasks, help teams connect with more leads, and ensure that no opportunity slips through the cracks. But more importantly, the dialer you choose should not only integrate with Salesforce it should elevate the entire communication workflow.
That’s why so many growing teams trust FreJun. More than just a dialer, FreJun is a complete outbound calling platform built for performance. It brings powerful features like one-click dialing, auto call logging, voicemail drops, and AI-generated call summaries all directly inside Salesforce. Its real-time dashboards give managers full visibility, while agents enjoy a clean, user-friendly interface that helps them focus on conversations, not clicks. If you’re looking to maximize the value of your Salesforce investment and truly empower your team, FreJun is the smart, scalable solution built to grow with you.
Further Readings – 11 Best Alternatives to JustCall for Business Communication
FAQs
Yes. FreJun offers native Salesforce integration, including support for custom objects and real-time sync.
Absolutely. FreJun includes both features in all plans — no feature gating or hidden upgrade prompts.
Yes. FreJun supports calling via browser, mobile apps, and VoIP softphones — making it perfect for hybrid and remote teams
FreJun complies with GDPR and DoT regulations, offering end-to-end encryption, secure call storage, and consent management tools.
No, Salesforce Dialer is a paid add-on and not bundled in basic Sales Cloud subscriptions.
Yes, in most cases telephony usage is billed separately, which can increase monthly costs.
No, it is designed for native Salesforce use only. Businesses needing multi-CRM or stand-alone dialer support should consider alternatives.
Power Dialer allows sequential calling, while Predictive Dialer (not always available in standard packages) automates dialing for high-volume outbound sales.
It works best for sales teams fully dependent on Salesforce CRM, but may not be ideal for businesses using multiple CRMs or requiring cheaper telephony options.